Wireless Connection Issue

silkyjohnston · 05-04-2008, 12:50 PM

My brother just recently bought a laptop a vostro 1500 from dell with windows xp sp2, but it is having issues connecting to the wireless router (netgear wgr614 v4) i have a WPA PSK TKIP setup and all 3 computers can connect fine to it but this laptop and his previous one (it could connect to the net until he reinstalled windows on it) could not connect. i checked the passphrase its fine, the ip is setup so i have to enter it. I have tried removing the WPA key and when i do it connects fine but with the key it doesnt. the laptop has a dell wireless 1395 wlan mini-card. when i try to connect it stays at the waiting for netowork and then just closes. help plz

I use WZC for setting up the connection

johnwill · 05-05-2008, 06:11 AM

Try removing ALL the stored wireless profiles on the machine in question and then search for new networks and run through the connection wizard to connect.

bobbydiaz · 05-05-2008, 06:40 AM

Another thing you might want to do is download the newest Wireless Network driver, go to support.dell.com, choose download drivers and put in the service tag. That way it lists the drivers for that laptop.

silkyjohnston · 05-06-2008, 08:33 PM

that doesnt work i even tried reinstalling the os and updating and that didnt work as well.

i am about to switch the network to WEP seems like there is no other choice can you help me please?

johnwill · 05-07-2008, 10:01 AM

What does Dell say about the failure using WPA?

silkyjohnston · 05-11-2008, 05:39 PM

I did the dell online chat support, and they gave me the wireless team support line (1-800-456-3355 ext.72-46008). I cant call them yet because after my brother tried reinstalling the os and all the drivers, the system no longer recongnizes the wireless card. I uninstalled the card and its drivers and reinstalled them but it still doesnt get recognized as installed on the os.

johnwill · 05-12-2008, 02:12 PM

Well, obviously that's the first thing to fix, until you get the drivers correctly installed, we can't do much for the connection issue.

silkyjohnston · 05-12-2008, 07:58 PM

I tried installing the drivers and they seem to install fine but it continually shows up as unknown network device. i restarted i disabled and enabled it but it still shows up as unknown network device

johnwill · 05-13-2008, 03:16 PM

That sounds like you have the wrong drivers.

dosequis99 · 05-19-2008, 08:19 PM

Silky, did you ever figure this out? My brand new Dell Inspiron 1520 with XP Pro has the exact same problem. Hours of troubleshooting myself, and then with Dell led nowhere. If I set my AP to open or WEP, it connects fine. Fails everytime with WPA-PSK. It ain't the AP -- I have another dell laptop XPS m1210 next to me with XP Home and it connects fine. My only options are to use WEP, which is kind of useless -- or buy a USB wireless adapter -- which I don't want to do.

silkyjohnston · 05-26-2008, 11:31 AM

but i do have the proper drivers. it still doesnt work same thing is happening to the previous poster

dosequis99 · 05-27-2008, 09:23 AM

Silky,
I finally gave up. My guess is these new draft N wireless adapters are very finicky when it comes to WPA and the access point on the other end. ... Or the Windows XP drivers for these adapters suck! My access points are all tried and true, work with EVERYTHING and every OS (win, linux, OSX) -- but they are several years old. I guess I'll have to fork out the $$$$$ for a new AP. I'll make sure to get one of the AP's mentioned in the support docs that were successfully tested with this adapter.

05-04-2008, 12:50 PM	#1 (permalink)
silkyjohnston Registered User Join Date: May 2008 Posts: 5 OS: xp sp2	Wireless Connection Issue My brother just recently bought a laptop a vostro 1500 from dell with windows xp sp2, but it is having issues connecting to the wireless router (netgear wgr614 v4) i have a WPA PSK TKIP setup and all 3 computers can connect fine to it but this laptop and his previous one (it could connect to the net until he reinstalled windows on it) could not connect. i checked the passphrase its fine, the ip is setup so i have to enter it. I have tried removing the WPA key and when i do it connects fine but with the key it doesnt. the laptop has a dell wireless 1395 wlan mini-card. when i try to connect it stays at the waiting for netowork and then just closes. help plz I use WZC for setting up the connection Last edited by silkyjohnston : 05-04-2008 at 12:51 PM.

05-05-2008, 06:11 AM	#2 (permalink)
johnwill Manager, Networking Forums Join Date: Sep 2002 Location: S.E. Pennsylvania, US Posts: 28,752 OS: XP-Pro, Vista, Linux Blog Entries: 1	Re: Wireless Connection Issue Try removing ALL the stored wireless profiles on the machine in question and then search for new networks and run through the connection wizard to connect. __________________ If TSF has helped you, Tell us about it! or Donate to help keep the site up! Microsoft MVP - Windows Desktop Experience

05-05-2008, 06:40 AM	#3 (permalink)
bobbydiaz Registered User Join Date: Sep 2007 Posts: 24 OS: Windows XP/Server 2003	Re: Wireless Connection Issue Another thing you might want to do is download the newest Wireless Network driver, go to support.dell.com, choose download drivers and put in the service tag. That way it lists the drivers for that laptop.

05-06-2008, 08:33 PM	#4 (permalink)
silkyjohnston Registered User Join Date: May 2008 Posts: 5 OS: xp sp2	Re: Wireless Connection Issue that doesnt work i even tried reinstalling the os and updating and that didnt work as well. i am about to switch the network to WEP seems like there is no other choice can you help me please?

05-07-2008, 10:01 AM	#5 (permalink)
johnwill Manager, Networking Forums Join Date: Sep 2002 Location: S.E. Pennsylvania, US Posts: 28,752 OS: XP-Pro, Vista, Linux Blog Entries: 1	Re: Wireless Connection Issue What does Dell say about the failure using WPA? __________________ If TSF has helped you, Tell us about it! or Donate to help keep the site up! Microsoft MVP - Windows Desktop Experience

05-11-2008, 05:39 PM	#6 (permalink)
silkyjohnston Registered User Join Date: May 2008 Posts: 5 OS: xp sp2	Re: Wireless Connection Issue I did the dell online chat support, and they gave me the wireless team support line (1-800-456-3355 ext.72-46008). I cant call them yet because after my brother tried reinstalling the os and all the drivers, the system no longer recongnizes the wireless card. I uninstalled the card and its drivers and reinstalled them but it still doesnt get recognized as installed on the os.

05-12-2008, 02:12 PM	#7 (permalink)
johnwill Manager, Networking Forums Join Date: Sep 2002 Location: S.E. Pennsylvania, US Posts: 28,752 OS: XP-Pro, Vista, Linux Blog Entries: 1	Re: Wireless Connection Issue Well, obviously that's the first thing to fix, until you get the drivers correctly installed, we can't do much for the connection issue. __________________ If TSF has helped you, Tell us about it! or Donate to help keep the site up! Microsoft MVP - Windows Desktop Experience

05-12-2008, 07:58 PM	#8 (permalink)
silkyjohnston Registered User Join Date: May 2008 Posts: 5 OS: xp sp2	Re: Wireless Connection Issue I tried installing the drivers and they seem to install fine but it continually shows up as unknown network device. i restarted i disabled and enabled it but it still shows up as unknown network device

05-13-2008, 03:16 PM	#9 (permalink)
johnwill Manager, Networking Forums Join Date: Sep 2002 Location: S.E. Pennsylvania, US Posts: 28,752 OS: XP-Pro, Vista, Linux Blog Entries: 1	Re: Wireless Connection Issue That sounds like you have the wrong drivers. __________________ If TSF has helped you, Tell us about it! or Donate to help keep the site up! Microsoft MVP - Windows Desktop Experience

05-19-2008, 08:19 PM	#10 (permalink)
dosequis99 Registered User Join Date: May 2008 Posts: 2 OS: Windows XP Pro	Re: Wireless Connection Issue Silky, did you ever figure this out? My brand new Dell Inspiron 1520 with XP Pro has the exact same problem. Hours of troubleshooting myself, and then with Dell led nowhere. If I set my AP to open or WEP, it connects fine. Fails everytime with WPA-PSK. It ain't the AP -- I have another dell laptop XPS m1210 next to me with XP Home and it connects fine. My only options are to use WEP, which is kind of useless -- or buy a USB wireless adapter -- which I don't want to do.

05-26-2008, 11:31 AM	#11 (permalink)
silkyjohnston Registered User Join Date: May 2008 Posts: 5 OS: xp sp2	Re: Wireless Connection Issue but i do have the proper drivers. it still doesnt work same thing is happening to the previous poster

05-27-2008, 09:23 AM	#12 (permalink)
dosequis99 Registered User Join Date: May 2008 Posts: 2 OS: Windows XP Pro	Re: Wireless Connection Issue Silky, I finally gave up. My guess is these new draft N wireless adapters are very finicky when it comes to WPA and the access point on the other end. ... Or the Windows XP drivers for these adapters suck! My access points are all tried and true, work with EVERYTHING and every OS (win, linux, OSX) -- but they are several years old. I guess I'll have to fork out the $$$$$ for a new AP. I'll make sure to get one of the AP's mentioned in the support docs that were successfully tested with this adapter.