IE or Firefox don't find internet

[tippem]

I have AT&T DSL using a motorola modem and a netgear wireless router. XP indicates I have a solid wireless connection at 108 mps but when starting up IE or Firefox neither connects to internet.

IE worked ok then all of a sudden its broke. Tried using the repair routine promt to no avail. I'm stumped so installed Firefox today. Still no connection.

Buy the way... I am typing this on my wifes laptop via the wireless so I know its not on the modem or router end.

Any ideas?

[johnhook]

tippem,

You problem might be due to an Internet connectivity problem or may be as simple as a DNS problem. To rule out a DNS problem, try the following:

Open up IE, then in the Address bar type:

http://64.233.169.104/

Does this bring up the Google page?

If so, you've got a DNS problem. If not, then you've got an IP connectivity issue.

Let me know.

- John

[johnwill]

Please supply the following info, exact make and models of the equipment please.

What country are you located in.
Name of your ISP (Internet Service Provider).
What is the expected Upstream/Downstream speed for your ISP Connection?
Make and exact model of the broadband modem.
Make and exact model of the router (if a separate unit).
Model numbers can usually be obtained from the label on the device.
Connection type, wired or wireless.
If wireless, encryption used, (none, WEP, WPA, or WPA2)
Make and model of your computer.
Version and patch level of Windows on all affected machines, i.e. XP-Home (or XP-Pro), SP1-SP2, Vista, etc.
The Internet Browser in use, IE, Firefox, Opera, etc.




Please give an exact description of your problem symptoms, including the exact text of any error messages.

If you're using a wireless connection, have you tried a direct connection with a cable to see if that changes the symptoms?

If there are other computers on the same network, are they experiencing the same issue, or do they function normally?




On any affected computer, I'd also like to see this:

Hold the Windows key and press R, then type CMD to open a command prompt:

Type the following commands:

PING 216.109.112.135

PING yahoo.com

NBTSTAT -n

IPCONFIG /ALL

Right click in the command window and choose Select All, then hit Enter.
Paste the results in a message here.

If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here.

[tippem]

Originally Posted by johnhook

tippem,

You problem might be due to an Internet connectivity problem or may be as simple as a DNS problem. To rule out a DNS problem, try the following:

Open up IE, then in the Address bar type:

http://64.233.169.104/

Does this bring up the Google page?

If so, you've got a DNS problem. If not, then you've got an IP connectivity issue.

Let me know.

- John

Typed the url with same problem. Message from IE "Internet Explorer cannot display the webpage" with...
Most likely causes
- You are not connected to the internet.
- The weite in encountering problems.
- There might be a typing error in the address.

[tippem]

Johnwill wrote:
Please supply the following info, exact make and models of the equipment please.

What country are you located in. USA
Name of your ISP (Internet Service Provider). AT&T Yahoo
What is the expected Upstream/Downstream speed for your ISP Connection? 108 mps
Make and exact model of the broadband modem. Siemens Speedstream 4100Make and exact model of the router (if a separate unit). Netgear Rangemax Wireless router WPN824 v2
Model numbers can usually be obtained from the label on the device.
Connection type, wired or wireless.
If wireless, encryption used, (none, WEP, WPA, or WPA2) Hmmm, not sure
Make and model of your computer. Dell Dimension 8200
Version and patch level of Windows on all affected machines, i.e. XP-Home (or XP-Pro), SP1-SP2, Vista, etc. XP-Home.. not sure patch level
The Internet Browser in use, IE, Firefox, Opera, etc. IE... Also tried Firefox with no success

Please give an exact description of your problem symptoms, including the exact text of any error messages.
Internet Explorer cannot display the webpage" with...
Most likely causes
- You are not connected to the internet.
- The weite in encountering problems.
- There might be a typing error in the address.


If you're using a wireless connection, have you tried a direct connection with a cable to see if that changes the symptoms? Don't have 50' cable and can't move computer to modem
If there are other computers on the same network, are they experiencing the same issue, or do they function normally?
Yes... a HP laptop running XP and all is working fine.. I sending this message via the laptop




On any affected computer, I'd also like to see this:

Hold the Windows key and press R, then type CMD to open a command prompt:

Type the following commands:

PING 216.109.112.135
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss)

PING yahoo.com
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss)

NBTSTAT -n
Wireless network Connection 3:
Node IpAddress: [10.0.0.3] Scope Id: []

NetBIOS Local Name Table
Name Type Status
-------------------------------------------
DELL <00> UNIQUE Registered
DELL <20> UNIQUE Registered
MSHOME <00> GROUP Registered

IPCONFIG /ALL
Windows IP Configuration
Host Name................... : Dell
Primary Dns Suffix ........ :
Node Type ................. : Hybrid
IP Routing Enabled........ : No
WINS Proxy Enabled ..... : No

Ethernet adapter Wireless Network Connection 3:

Connection-specific DNS Suffix . :
Description............................ : WPN311 RangeMax(TM) Wirless PCI Adapter #2
Physical Address..................... : 00-14-.......
hmmm... should I be broadcasting the specific IP info on a forum that is widely read
Right click in the command window and choose Select All, then hit Enter.
Paste the results in a message here.

If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here.[/quote]

[johnwill]

There is no security risk in posting private IP addresses to your post. However, without them, there's not much I can do about figuring out the issue.

[tippem]

Originally Posted by johnwill

There is no security risk in posting private IP addresses to your post. However, without them, there's not much I can do about figuring out the issue.

ok, best finish it then ...

Physical Address.......................: 00-14-6c-87-c5-78
Dhcp Enabled...........................: Yes
Auutoonfiguration Enabled..........: Yes
IP Address..............................: 10.0.0.1
Subnet Mask...........................: 255.255.255.0
default Gateway......................: 10.0.0.1
DHCP Server...........................: 10.0.0.1
DNS Servers............................:10.0.0.1
Lease obtained........................: Friday, May 09, 2008 2:39:27 PM
Lease Expires..........................: Saturday,May 10, 2008 2:39:27 PM

[johnwill]

Well, that can't be right. Your IP address is the same as the Default Gateway, that clearly won't work. Can you post the REAL IP addresses now?

[tippem]

Sorry Ip address ............. 10.0.0.3
defalt gateway ............... 10.0.0.1

[johnwill]

Are you connected to the Speedstream modem/router or the Netgear router here?

[tippem]

connection to the internet is via the Netgear router which is connected to the speedstream dsl modem. The problem computer contects to the wireless signal via a Netgear Rangemax wireless pci adapter (WPN311) at 108 mps.

[monkeymonkey]

Sounds to me like you need to look at your wireless settings...

[johnwill]

Well, the connection to the router seems valid.

Try these simple tests.

Hold the Windows key and press R, then type CMD (COMMAND for W98/WME) to open a command prompt:

In the command prompt window that opens, type type the following commands one at a time, followed by the Enter key:

IPCONFIG

PING <computer_IP_address>

PING <default_gateway_address>

PING 216.109.112.135

PING yahoo.com

Right click in the command window and choose Select All, then hit Enter.
Paste the results in a message here.

<computer_IP_address> - The IP Address of your computer, obtained from the IPCONFIG command above.

<default_gateway_address> - The IP address of the Default Gateway, obtained from the IPCONFIG command above.

If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here.

[tippem]

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Mark>ipconfig

Windows IP Configuration


Ethernet adapter Wireless Network Connection 3:

Connection-specific DNS Suffix . :
IP Address. . . . . . . . . . . . : 10.0.0.3
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 10.0.0.1

C:\Documents and Settings\Mark>ping 10.0.0.3

Pinging 10.0.0.3 with 32 bytes of data:

PING: transmit failed, error code 65.
PING: transmit failed, error code 65.
PING: transmit failed, error code 65.
PING: transmit failed, error code 65.

Ping statistics for 10.0.0.3:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

C:\Documents and Settings\Mark>ping 10.0.0.1

Pinging 10.0.0.1 with 32 bytes of data:

PING: transmit failed, error code 65.
PING: transmit failed, error code 65.
PING: transmit failed, error code 65.
PING: transmit failed, error code 65.

Ping statistics for 10.0.0.1:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

C:\Documents and Settings\Mark>ping 216.109.112.135

Pinging 216.109.112.135 with 32 bytes of data:

PING: transmit failed, error code 65.
PING: transmit failed, error code 65.
PING: transmit failed, error code 65.
PING: transmit failed, error code 65.

Ping statistics for 216.109.112.135:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

C:\Documents and Settings\Mark>ping yahoo.com

Pinging yahoo.com [216.109.112.135] with 32 bytes of data:

PING: transmit failed, error code 65.
PING: transmit failed, error code 65.
PING: transmit failed, error code 65.
PING: transmit failed, error code 65.

Ping statistics for 216.109.112.135:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

C:\Documents and Settings\Mark>

Interesting. Even though Windows xp connection status reports connected via netgear network with 108.0 Mbps and a strong signal strength but not being able to ping the gateway or even the computer IP address.

[johnhook]

tippem,

The results of those test are very telling. I'm thinking you've got firewall software enabled on your PC that's blocking basic IP connectivity. If your wife's PC is connecting to the internet via the same router - it's unlikely that the router is the culprit.

At the risk of being redundant - have you tried a WIRED connection directly from your PC's Ethernet hardware to one of the free ports on the router? Does THIS work? If so, then we're dealing with a wireless issue.

Go To:

http://kbserver.netgear.com/release_notes/d103109.asp

Scroll down and right click on the "Right click and Download to Save" button - saving this file on your desktop.

Follow the instructions steps 1 thru 38 on the rest of that page. Be sure to UNINSTALL the old Netgear software/drivers as dictated on this website.

- John

[tippem]

Reading through the instructions I would be 1. uninstalling the driver for the PCI adapter, 2. removing the adapter card, 3. re-installing the drivers, a 4. installing the adapter card. Right?

[johnhook]

tippem,

Yes - follow these instructions step-by-step.

- John