IE or Firefox don't find internet

[johnhook]

tippem,

Turn off the PC and try plugging that card into a different PCI slot. Power on the PC and see if it detects new hardware. Go into device manager (right-click My Computer, click Properties, click "Hardware" tab at the top, then click "Device Manager" button). Open up Network Adapters - do you see any devices or devices with red or yellow "!" or "X" next to them? Try clicking "Action" (at the top), "Scan for Hardware Changes". Does it detect the card now?

Let me know.

- John

[tippem]

Johnhook,

Well, I fired things up first to see if the computer is detecting the adapter. Bamm, right away the Netgear wizard starts up this time and I walk through the dialog screens selecting the country, the network, put in the WEP password and end up with a status window showng a performance graph like in task manager. 992 packets TX with 580 packets RX.

Did the hardware lookup per your instructions and the network adapter is listed. There is no yellow "!" or red "X" next to it. I looked at adapter properties and device status reports "The device is working properly". I did the scan for hardware changes... same list.

But things are still not rosey. Started IE with a return of "Internet Explorer cannot display the webpage". Attemped page was www.ucdavis.edu. tried to ping my computer IP (10.0.0.3) and the default gateway (10.0.0.1) with no success. Both times packets sent = 4, Received = 0, lost = 4

The adapter card is maybe 5 months old. Even though the system detects the adapter and reports it functioning properly is it possible it has gone south? How does one do a diagnostic on the card?

[johnhook]

tippem,

I went to the support page for your Netgear router and something troubles me. It's saying to login to the router via 192.168.1.1. The IPs you've been reporting for your PC are 10.0.0.3 or 10.0.0.1. Either you changed the IP addressing scheme of your router or there are some incorrect settings on your Vista's IP settings that are using 10.0.0.x instead of the netgear router's default IP network of 192.168.1.x.

This would explain why you can't ping or access anything from Vista. Try manually configuring your Vista Wireless IP settings as follows:

IP Address 192.168.1.100
Subnet Mask: 255.255.255.0
Gateway Address: 192.168.1.1
DNS Address: 192.168.1.1

Reboot and see if you can get to the router - open up IE in vista, go to:

192.168.1.1

The router's username is:

admin

The router's password is either:

password

or

1234

Try this and let me know what happens.

- John

[tippem]

Johnhook,

Before trying to reset the IP configuration I did a ipconfig on our laptop that I'm writting this as it is working fine on the network. Here's the results:

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Mark>ipconfig

Windows IP Configuration


Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected

Ethernet adapter Wireless Network Connection 2:

Connection-specific DNS Suffix . :
IP Address. . . . . . . . . . . . : 10.0.0.2
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 10.0.0.1

C:\Documents and Settings\Mark>ping 10.0.0.1

Pinging 10.0.0.1 with 32 bytes of data:

Reply from 10.0.0.1: bytes=32 time=24ms TTL=64
Reply from 10.0.0.1: bytes=32 time=14ms TTL=64
Reply from 10.0.0.1: bytes=32 time=6ms TTL=64
Reply from 10.0.0.1: bytes=32 time=2ms TTL=64

Ping statistics for 10.0.0.1:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 2ms, Maximum = 24ms, Average = 11ms

C:\Documents and Settings\Mark>

I am running XP home operating system. thinking I would try this on the laptop first, when I try to go to 192.168.1.1 with IE on the laptop IE responds with an ASK.COM response showing multiple sites where that IP is referenced. However, when I to to 10.0.0.1 with IE I immediately get a loggin and access to the router. 10.0.0.1 is evidently valid. When ever we have gone through any configuration routine we have always used the default setting instead on manual.... thinking the software/hardware gurus infinately more than I on this network stuff which is a given since I know nadda.

Ok, then just for interest i started the problem desktop, opened up IE and tried to go to 192.168.1.1 and 10.0.0.1. As I expected neither worked... not surprising as I couldn't ping 10.0.0.1 and 192.168.1.1 evidently isn't the gateway IP address (seems 10.0.0.1 is)

I feel abit like Edison. Every failure he had in trying to invent the light bulb said they were all sucessful in that he found on more thing that doesn't work... that's one step closer to finding the solution.

[tippem]

Doing a bit of web search today I find that 10.0.0.1 is a normal default IP address for gateways and routers but not usually of the consumer/home network variety. Since I can get there fine via wireless with the laptop but not the desktop and going through all of the above routines I am drawn to the possible conclusion that I have a hardware problem, i.e. the network adapter has somehow gone bad. Is there any way to test or confirm or disprove this? The hardware manager in XP identifies the adapter and doesn't report it a problem.

[tippem]

Still stumped. http://compnetworking.about.com/od/r..._0_0_1_def.htm gives the following: "Definition: The IP address 10.0.0.1 is a default for some types of network routers including Cisco brand routers. This address may also be used by network servers.
10.0.0.1 is sometimes called a default gateway address as it typically represents the local side of a router's connection to the Internet. 10.0.0.1 is more commonly found in business networks than in homes, which tend to use routers having default addresses in the 192.168.x.x series. Both the 10.x.x.x and 192.168.x.x series are private IP address ranges.

For students: in classful IP networks, 10.0.0.1 is a class A address with default subnet mask 255.0.0.0."

The NetGear support knowledge base gives this info for my routter (WPN824vs): "What is the Router's Default IP Address? 192.168.1.1"

Our laptop is working fine and reports the default gateway IPaddress as 10.0.0.1. This is inconsistent with the NetGear knowledge base but is a possible address for a private network.

Have I mucked about with the settings? No, doing so is above my own knowledge or skill level. Untill this discussion I didn't know what the two possibilities are.

The DSL modem and wireless router came as an AT&T DSL networking kit my daughter bought. (She was staying with us and could not live without DSL). She did the install and followed the prompts given by the install wizards following the default settings.

Additional test.... hooked up the desktop directly to the router via an ethernet cable. Ran IPconfig from cmd with the following:

Windows IP Configuration

Ethernet adapter Wireless Network Connection 2:

Connection-specific DNS Suffix . :
IP Address. . . . . . . . . . . . : 10.0.0.3
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 10.0.0.1

Ethernet adapter Local Area Connection 3:

Connection-specific DNS Suffix . :
IP Address. . . . . . . . . . . . : 10.0.0.4
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 10.0.0.1

Pinged 10.0.0.1 and got this:

Pinging 10.0.0.1 with 32 bytes of data:

PING: transmit failed, error code 65.
PING: transmit failed, error code 65.
PING: transmit failed, error code 65.
PING: transmit failed, error code 65.

Ping statistics for 10.0.0.1:
Packets: Sent = 4, Received = 0, Lost = 4 <100% loss>.

Just pinged 10.0.0.1 with this laptop to check again and got this:

Pinging 10.0.0.1 with 32 bytes of data:

Reply from 10.0.0.1: bytes=32 time=24ms TTL=64
Reply from 10.0.0.1: bytes=32 time=14ms TTL=64
Reply from 10.0.0.1: bytes=32 time=6ms TTL=64
Reply from 10.0.0.1: bytes=32 time=2ms TTL=64

Ping statistics for 10.0.0.1:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 5ms, Maximum = 15ms, Average = 10ms

So, what's one to make with all of this?

I am suspicious that the wireless adapter is buggey, bad, kaput. It is about 5 months old and was bought online as a refurbished card. Just now checking the card to ask netgear support via email what's going on. Gotta give them the S/N on the card. Guess what... no serial number.

What aditionally has me confused is if I am pinging the router via the ethernet adapter via ethernet cable why isn't it finding the router?

[johnwill]

Something about the router is very strange. I'd reset to factory defaults, since that router should NOT be returning that IP address. Also, I'd like to see the FULL IPCONFIG /ALL display.

Hold the Windows key and press R, then type CMD to open a command prompt:

In the command prompt window that opens, type type the following command:

IPCONFIG /ALL

Right click in the command window and choose Select All, then hit Enter.
Paste the results in a message here.

If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here.

[tippem]

johnwill

here is the ip confirguration from the problem desktop...Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Mark>ipconfig /all

Windows IP Configuration

Host Name . . . . . . . . . . . . : Dell
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Wireless Network Connection 2:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : WPN311 RangeMax(TM) Wireless PCI Ada
pter
Physical Address. . . . . . . . . : 00-14-6C-87-C5-78
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 10.0.0.3
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 10.0.0.1
DHCP Server . . . . . . . . . . . : 10.0.0.1
DNS Servers . . . . . . . . . . . : 10.0.0.1
Lease Obtained. . . . . . . . . . : Sunday, May 18, 2008 1:25:01 PM
Lease Expires . . . . . . . . . . : Monday, May 19, 2008 1:25:01 PM

Ethernet adapter Local Area Connection 3:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : GVC-REALTEK Ethernet 10/100 PCI Adap
ter #2
Physical Address. . . . . . . . . : 00-C0-A8-88-BA-53
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 10.0.0.4
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 10.0.0.1
DHCP Server . . . . . . . . . . . : 10.0.0.1
DNS Servers . . . . . . . . . . . : 10.0.0.1
Lease Obtained. . . . . . . . . . : Sunday, May 18, 2008 1:24:33 PM
Lease Expires . . . . . . . . . . : Monday, May 19, 2008 1:24:33 PM

C:\Documents and Settings\Mark>

A thought and question... given that 1. the laptop is working with this configuration and 2. the desktop isn't connecting via either wireless or wired network (can't even get a good ping off the router) could it be a windows system problem?

My next task is to reset the router and see what happens. Hopefully I will be able to connect again with this laptop.

[tippem]

johnwill

I reset the router. then I couldn't connect even with the laptop. So I went through the setup routine on the router. It took a bit as I wasn't even the one who did this originally. But i got it done using the setup wizard... no fancy stuff. Interesting, half way through the program reported that the IP address of the router is being set to 10.0.0.1. then at the end it reported again that it was assigning that IP address as there may be a conflict with the ISP.

[tippem]

johnwill

with the router up I tried the desktop again as it is still conected to the router by a ethernet cable. Did a ipconfig /all and pinged 10.0.0.1. Here's what I got:

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Mark>ipconfig /all

Windows IP Configuration

Host Name . . . . . . . . . . . . : Dell
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Wireless Network Connection 2:

Media State . . . . . . . . . . . : Media disconnected
Description . . . . . . . . . . . : WPN311 RangeMax(TM) Wireless PCI Ada
pter
Physical Address. . . . . . . . . : 00-14-6C-87-C5-78

Ethernet adapter Local Area Connection 3:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : GVC-REALTEK Ethernet 10/100 PCI Adap
ter #2
Physical Address. . . . . . . . . : 00-C0-A8-88-BA-53
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 10.0.0.3
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 10.0.0.1
DHCP Server . . . . . . . . . . . : 10.0.0.1
DNS Servers . . . . . . . . . . . : 10.0.0.1
Lease Obtained. . . . . . . . . . : Sunday, May 18, 2008 4:54:29 PM
Lease Expires . . . . . . . . . . : Monday, May 19, 2008 4:44:15 PM

C:\Documents and Settings\Mark>ping 10.0.0.1

Pinging 10.0.0.1 with 32 bytes of data:

PING: transmit failed, error code 65.
PING: transmit failed, error code 65.
PING: transmit failed, error code 65.
PING: transmit failed, error code 65.

Ping statistics for 10.0.0.1:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

C:\Documents and Settings\Mark>

[johnwill]

What happens if you connect directly to the modem with one machine?

I'd like to see this connected directly to the modem.

Hold the Windows key and press R, then type CMD to open a command prompt:

In the command prompt window that opens, type type the following command:

IPCONFIG /ALL

Right click in the command window and choose Select All, then hit Enter.
Paste the results in a message here.

If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here.

[tippem]

johnwill

plugged the desktop directly into the modem via ethernet cable, did the ipconfig /all then pinged both gateway ip address and workstation ip address. here is the result:

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Mark>ipconfig /all

Windows IP Configuration

Host Name . . . . . . . . . . . . : Dell
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Wireless Network Connection 2:

Media State . . . . . . . . . . . : Media disconnected
Description . . . . . . . . . . . : WPN311 RangeMax(TM) Wireless PCI Ada
pter
Physical Address. . . . . . . . . : 00-14-6C-87-C5-78

Ethernet adapter Local Area Connection 3:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : GVC-REALTEK Ethernet 10/100 PCI Adap
ter #2
Physical Address. . . . . . . . . : 00-C0-A8-88-BA-53
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 69.224.150.100
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 69.224.150.101
DHCP Server . . . . . . . . . . . : 192.168.0.1
DNS Servers . . . . . . . . . . . : 192.168.0.1
192.168.0.1
Lease Obtained. . . . . . . . . . : Monday, May 19, 2008 8:29:48 PM
Lease Expires . . . . . . . . . . : Monday, May 19, 2008 8:39:48 PM

C:\Documents and Settings\Mark>ping 69.224.150.101

Pinging 69.224.150.101 with 32 bytes of data:

PING: transmit failed, error code 65.
PING: transmit failed, error code 65.
PING: transmit failed, error code 65.
PING: transmit failed, error code 65.

Ping statistics for 69.224.150.101:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),


C:\Documents and Settings\Mark>ping 69.224.150.100

Pinging 69.224.150.100 with 32 bytes of data:

PING: transmit failed, error code 65.
PING: transmit failed, error code 65.
PING: transmit failed, error code 65.
PING: transmit failed, error code 65.

Ping statistics for 69.224.150.100:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

C:\Documents and Settings\Mark>

[johnwill]

OK, the error is your machine, othing to do with the router.

u]TCP/IP stack repair options for use with Windows XP with SP2.[/u]

Start, Run, CMD to open a command prompt:

In the command prompt window that opens, type type the following commands:

Note: Type only the text in bold for the following commands.

Reset TCP/IP stack to installation defaults, type: netsh int ip reset reset.log

Reset WINSOCK entries to installation defaults, type: netsh winsock reset catalog

Reboot the machine.

[tippem]

Johnwill

ran the commands and the sys said I had to reboot so I thought "great, it worked". So I did a ipconfig /all and then a couple of pings after the reboot. (thought you might ask) Here it is

C:\Documents and Settings\Mark>ipconfig /all

Windows IP Configuration

Host Name . . . . . . . . . . . . : Dell
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Wireless Network Connection 2:

Media State . . . . . . . . . . . : Media disconnected
Description . . . . . . . . . . . : WPN311 RangeMax(TM) Wireless PCI
pter
Physical Address. . . . . . . . . : 00-14-6C-87-C5-78

Ethernet adapter Local Area Connection 3:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : GVC-REALTEK Ethernet 10/100 PCI A
ter #2
Physical Address. . . . . . . . . : 00-C0-A8-88-BA-53
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 10.0.0.3
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 10.0.0.1
DHCP Server . . . . . . . . . . . : 10.0.0.1
DNS Servers . . . . . . . . . . . : 10.0.0.1
Lease Obtained. . . . . . . . . . : Tuesday, May 20, 2008 8:31:02 PM
Lease Expires . . . . . . . . . . : Wednesday, May 21, 2008 8:24:44 P

C:\Documents and Settings\Mark>ping 10.0.0.1

Pinging 10.0.0.1 with 32 bytes of data:

PING: transmit failed, error code 65.
PING: transmit failed, error code 65.
PING: transmit failed, error code 65.
PING: transmit failed, error code 65.

Ping statistics for 10.0.0.1:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

C:\Documents and Settings\Mark>ping 10.0.0.3

Pinging 10.0.0.3 with 32 bytes of data:

PING: transmit failed, error code 65.
PING: transmit failed, error code 65.
PING: transmit failed, error code 65.
PING: transmit failed, error code 65.

Ping statistics for 10.0.0.3:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

C:\Documents and Settings\Mark>

windows still not seeing the network. Hmmmmmm

[johnwill]

Have you looked at this: http://support.microsoft.com/kb/316414

...or this: http://www.howtonetworking.com/cases...ingerror65.htm

[tippem]

Johnwill

I took a look at the two sites you directed me too. both suggested that zone alarm could cause conflicts. I was installed on the machine but not any more as I just unistalled it. The results is I am responding back to you via the problem machine with firefox.

Since I unistalled zone alarm (I am not sure it was active) my mind is pondering firewall protection. I am not sure if the router is providing firewall (I suspect not as I haven't read indicating that is does) and I am not sure if XP is or how effective it is. I don't really know even how to check that.

Any thoughts?