My wireless wont connect- every time it says its connected it disconnects

[daniellaelise]

The wireless internet connects to the wireless network but then disconnects minutes after. My father set up the wireless and it works fine on his laptop with Windows Vista but on mine it doesn't. I have XP SP2. Even when it says it is connected it still says I'm offline on Internet Explorer and Mozilla Firefox. I have Intel(R) PRO/Wireless LAN 2100 3B Mini PCI Adapter and a D-Link router.
Does anyone know how to fix this??

[johnwill]

Please supply the following info, exact make and models of the equipment please.

What country are you located in.
Name of your ISP (Internet Service Provider).
What is the expected Upstream/Downstream speed for your ISP Connection?
Make and exact model of the broadband modem.
Make and exact model of the router (if a separate unit).
Model numbers can usually be obtained from the label on the device.
Connection type, wired or wireless.
If wireless, encryption used, (none, WEP, WPA, or WPA2)
Make and model of your computer.
Version and patch level of Windows on all affected machines, i.e. XP-Home (or XP-Pro), SP1-SP2, Vista, etc.
The Internet Browser in use, IE, Firefox, Opera, etc.




Please give an exact description of your problem symptoms, including the exact text of any error messages.

If you're using a wireless connection, have you tried a direct connection with a cable to see if that changes the symptoms?

If there are other computers on the same network, are they experiencing the same issue, or do they function normally?




On any affected computer, I'd also like to see this:

Hold the Windows key and press R, then type CMD to open a command prompt:

Type the following commands:

PING 216.109.112.135

PING yahoo.com

NBTSTAT -n

IPCONFIG /ALL

Right click in the command window and choose Select All, then hit Enter.
Paste the results in a message here.

If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here.

[daniellaelise]

From Australia, ISP is Bigpond- 256/64kbps, Siemens Speedstream 4200 Broadband Modem , D-Link DI-524 Wireless Router, Wireless WEP, ASI Amata CL50 notebook, XP-PRO SP2, have got IE8 and Firefox.


Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Daniella>ping 216.109.112.135

Pinging 216.109.112.135 with 32 bytes of data:

Reply from 216.109.112.135: bytes=32 time=289ms TTL=44
Reply from 216.109.112.135: bytes=32 time=288ms TTL=46
Reply from 216.109.112.135: bytes=32 time=288ms TTL=44
Reply from 216.109.112.135: bytes=32 time=289ms TTL=44

Ping statistics for 216.109.112.135:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 288ms, Maximum = 289ms, Average = 288ms

C:\Documents and Settings\Daniella>ping yahoo.com

Pinging yahoo.com [66.94.234.13] with 32 bytes of data:

Reply from 66.94.234.13: bytes=32 time=742ms TTL=48
Reply from 66.94.234.13: bytes=32 time=212ms TTL=47
Reply from 66.94.234.13: bytes=32 time=212ms TTL=46
Reply from 66.94.234.13: bytes=32 time=211ms TTL=47

Ping statistics for 66.94.234.13:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 211ms, Maximum = 742ms, Average = 344ms

C:\Documents and Settings\Daniella>NBSTAT -n
'NBSTAT' is not recognized as an internal or external command,
operable program or batch file.

C:\Documents and Settings\Daniella>IPCONFIG/ALL

Windows IP Configuration

Host Name . . . . . . . . . . . . : SERU-asi
Primary Dns Suffix . . . . . . . : bss.net
Node Type . . . . . . . . . . . . : Unknown
IP Routing Enabled. . . . . . . . : Yes
WINS Proxy Enabled. . . . . . . . : Yes
DNS Suffix Search List. . . . . . : bss.net
BigPond

Ethernet adapter Wireless Network Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Intel(R) PRO/Wireless LAN 2100 3B Mi
ni PCI Adapter
Physical Address. . . . . . . . . : 00-04-23-78-55-C3
Dhcp Enabled. . . . . . . . . . . : No
IP Address. . . . . . . . . . . . : 192.168.0.114
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.0.1

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . : BigPond
Description . . . . . . . . . . . : Realtek RTL8139/810x Family Fast Eth
ernet NIC
Physical Address. . . . . . . . . : 00-02-3F-BD-18-E0
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 192.168.0.187
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.0.1
DHCP Server . . . . . . . . . . . : 192.168.0.1
DNS Servers . . . . . . . . . . . : 10.0.0.138
192.168.0.1
Lease Obtained. . . . . . . . . . : Saturday, 3 May 2008 2:20:00 PM
Lease Expires . . . . . . . . . . : Saturday, 10 May 2008 2:20:00 PM

C:\Documents and Settings\Daniella>

The computer will only connect to the network when i turn it the laptop on and only connects for minutes. After it disconnects and i try and connect again it just shows the "connecting" dialog box and then after that does nothing- the box just disappears remaining disconnected, yet sometimes it connects. When I've clicked the repair icon it says, "TCP/IP is not enabled for this connection. Cannot proceed."
Even when it says its connected i can't use the internet browsers, they still say I'm offline.
The internet works fine when i plug in the Ethernet cable..
I just have no idea what's wrong!

[johnhook]

daniellaelise,

The fact that you connect for a period of time without problems, then disconnect leads me to believe that you might have some power-saving feature enabled on your laptop that's powering down your WiFi Adapter after a period of time - leaving it in a disconnected state where you can't access anything. Are you running on battery or AC (power adapter plugged into the laptop and AC power)?

Right-click on "My Computer", left click on Properties, click on the "Hardware" tab at the top then click on the "Device Manager" button. From there, locate "Network Adapters" in the list and click the "+" next to "Network Adapters". Locate your WiFi network hardware, right-click on THAT hardware, left-click on "Properties", then look for a "Power Management" tab at the top. If it's there, click on this tab, then uncheck the box that says "Allow the computer to turn off this device to save power".

If this wasn't checked or checking and rebooting did not solve this problem, go to:

http://www.intel.com/support/wireles.../CS-010623.htm

From this page, identify and download the Intel wireless software for your specific hardware / version of Windows. This is the chipset version of the drivers NOT the drivers and software which shipped with your PC. Download, install and reboot your system and see if THIS solves your problem (also be sure to check the power settings as described above).

Let me know the results.

- John

[daniellaelise]

Yeah i did all of that. My father has a laptop with Vista which is connected to the wireless network and works fine.
After I had rebooted the computer it connected to the wireless network and then timed out after about 10minutes. When it was connected, the browsers were still saying it was offline.

[johnhook]

daniellaelise,

You say that you computer disconnects from the WiFi network after about 10 minutes. Was this ALWAYS the case with your computer or is this something that has recently started happening? Are you running your laptop on battery power or AC power (connected to adapter/plug) when this happens? Knowing the difference between battery power and AC power is important in isolating your problem.

Where is your laptop physically located in distance compared to you father's laptop which is NOT having trouble? Do you have any cordless/wireless telephones in your house?

Do this, when your laptop is successfully connected to your wireless network and working, double-click on the wireless connection icon in your system tray (lower, right-hand corner of your Windows screen). From there, click the "Support" tab at the top, then click the "details: button. Select all of the text in the Details window, press CTRL-C, then past this text in a reply message here. Likewise, when you connection is NOT working, do the same - copy and past those DETAILS here. I'd like to compare the two.

I know this is a lot of questions - but it's the only way to figure out what's going wrong with your laptop's WiFi connection.

- John

[daniellaelise]

Yeah the 10 minutes thing has been the case.. It usually disconnects around that time frame. I run my laptop on AC power all the time.

His laptop is generally bout 10metres away, and yeah we have a few cordless phones in our house.


I couldn't find the same information when it was offline.
When online:
Physical Address: 00-04-23-78-55-C3
IP Address: 192.168.0.114
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.0.1
DNS Server:
WINS Server:

[johnhook]

daniellaelise,

Do this BOTH while your WiFi network connection is Working, then while it is NOT working:

1) Start, Run, then type

netsh diag gui

Then click "OK"

This will take a few minutes, but when it's done, click on the "Save to File" button. This will save the file to your desktop as "Netdiag xxxxxxxx xxxxxx.htm"

When your WiFi network is NOT working, do the exact same steps as above and save to your desktop.

Attach BOTH the working and non-working wi-fi netdiag files to your next reply. This will give very specific information about network stettings/conditions both in a working/connected as well as a disconnected environment.

- John

[daniellaelise]

I did that but it won't let me upload the files.. should i just copy and paste it on here?

[johnhook]

daniellaelise,

Yes - copy the contents of those screens to Notepad or Word, then select that text, copy it, then paste it onto your reply on this thread.

The fact that you're disconnecting from your wireless when plugged into AC power on your PC is of concern. If your Dad's PC is NOT having these problems, then I'm thinking that there's something wrong on your laptop.

Again - and I know I've asked you this several times - was this disconnection issue ALWAYS the case on your laptop or is it something that started recently? It might seem like a pointless question, but knowing if it's something new or something you've always dealt with will help in narrowing down the cause(s) of this problem.

Having a detailed log of your WiFi IP status details both during a successful connection and a failed disconnection will allow me to better determine exactly what's causing the WiFi disconnect.

- John

[daniellaelise]

Yeah the disconnection issue has always been the case.
Here is the details:

when connected:
- Network Adapters FAILED
- [00000002] Realtek RTL8139/810x Family Fast Ethernet NIC
Caption = [00000002] Realtek RTL8139/810x Family Fast Ethernet NIC
DatabasePath = %SystemRoot%\System32\drivers\etc
Description = Realtek RTL8139/810x Family Fast Ethernet NIC - Packet Scheduler Miniport
DHCPEnabled = TRUE
DHCPLeaseExpires = 4:51:30 PM 10/05/2008
DHCPLeaseObtained = 4:51:30 PM 3/05/2008
DNSEnabledForWINSResolution = FALSE
DNSHostName = SERU-asi
DomainDNSRegistrationEnabled = FALSE
FullDNSRegistrationEnabled = TRUE
Index = 2
IPConnectionMetric = 1
IPEnabled = TRUE
IPFilterSecurityEnabled = FALSE
IPSecPermitIPProtocols = 0
IPSecPermitTCPPorts = 0
IPSecPermitUDPPorts = 0
IPXAddress = 00000000:00023FBD18E0
IPXEnabled = TRUE
IPXFrameType = 255
IPXVirtualNetNumber = A36D8A7A
MACAddress = 00:02:3F:BD:18:E0
ServiceName = RTL8139
SettingID = {E53FDE3A-6684-4D22-AC44-40C7D6D40B0D}
TcpipNetbiosOptions = 0
WINSEnableLMHostsLookup = TRUE
- [00000011] Intel(R) PRO/Wireless LAN 2100 3B Mini PCI Adapter (FAILED)
Caption = [00000011] Intel(R) PRO/Wireless LAN 2100 3B Mini PCI Adapter
DatabasePath = %SystemRoot%\System32\drivers\etc
- DefaultIPGateway = 192.168.0.1(Same Subnet) (FAILED)
Pinging 192.168.0.1 with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Ping statistics for 192.168.0.1:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss)
Description = Intel(R) PRO/Wireless LAN 2100 3B Mini PCI Adapter - Packet Scheduler Miniport
DHCPEnabled = FALSE
DNSEnabledForWINSResolution = FALSE
DNSHostName = SERU-asi
DomainDNSRegistrationEnabled = FALSE
FullDNSRegistrationEnabled = TRUE
GatewayCostMetric = 30
Index = 11
- IPAddress = 192.168.0.114 (PASSED)
Pinging 192.168.0.114 with 32 bytes of data:
Reply from 192.168.0.114: bytes=32 time<1ms TTL=0
Reply from 192.168.0.114: bytes=32 time<1ms TTL=0
Reply from 192.168.0.114: bytes=32 time<1ms TTL=0
Reply from 192.168.0.114: bytes=32 time<1ms TTL=0
Ping statistics for 192.168.0.114:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss)
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms
IPConnectionMetric = 30
IPEnabled = TRUE
IPFilterSecurityEnabled = FALSE
IPSecPermitIPProtocols = 0
IPSecPermitTCPPorts = 0
IPSecPermitUDPPorts = 0
IPSubnet = 255.255.255.0
IPXAddress = 00000000:0004237855C3
IPXEnabled = TRUE
IPXFrameType = 255
IPXVirtualNetNumber = A36D8A7A
MACAddress = 00:04:23:78:55:C3
ServiceName = w70n51
SettingID = {F7D88550-E071-47AD-9ACF-82713CE4AA6E}
TcpipNetbiosOptions = 0
WINSEnableLMHostsLookup = TRUE

When disconnected:
Network Adapters FAILED
- [00000002] Realtek RTL8139/810x Family Fast Ethernet NIC
Caption = [00000002] Realtek RTL8139/810x Family Fast Ethernet NIC
DatabasePath = %SystemRoot%\System32\drivers\etc
Description = Realtek RTL8139/810x Family Fast Ethernet NIC - Packet Scheduler Miniport
DHCPEnabled = TRUE
DHCPLeaseExpires = 4:51:30 PM 10/05/2008
DHCPLeaseObtained = 4:51:30 PM 3/05/2008
DNSEnabledForWINSResolution = FALSE
DNSHostName = SERU-asi
DomainDNSRegistrationEnabled = FALSE
FullDNSRegistrationEnabled = TRUE
Index = 2
IPConnectionMetric = 1
IPEnabled = TRUE
IPFilterSecurityEnabled = FALSE
IPSecPermitIPProtocols = 0
IPSecPermitTCPPorts = 0
IPSecPermitUDPPorts = 0
IPXAddress = 00000000:00023FBD18E0
IPXEnabled = TRUE
IPXFrameType = 255
IPXVirtualNetNumber = A36D8A7A
MACAddress = 00:02:3F:BD:18:E0
ServiceName = RTL8139
SettingID = {E53FDE3A-6684-4D22-AC44-40C7D6D40B0D}
TcpipNetbiosOptions = 0
WINSEnableLMHostsLookup = TRUE
- [00000011] Intel(R) PRO/Wireless LAN 2100 3B Mini PCI Adapter (FAILED)
Caption = [00000011] Intel(R) PRO/Wireless LAN 2100 3B Mini PCI Adapter
DatabasePath = %SystemRoot%\System32\drivers\etc
- DefaultIPGateway = 192.168.0.1(Same Subnet) (FAILED)
Pinging 192.168.0.1 with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Ping statistics for 192.168.0.1:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss)
Description = Intel(R) PRO/Wireless LAN 2100 3B Mini PCI Adapter - Packet Scheduler Miniport
DHCPEnabled = FALSE
DNSEnabledForWINSResolution = FALSE
DNSHostName = SERU-asi
DomainDNSRegistrationEnabled = FALSE
FullDNSRegistrationEnabled = TRUE
GatewayCostMetric = 30
Index = 11
- IPAddress = 192.168.0.114 (PASSED)
Pinging 192.168.0.114 with 32 bytes of data:
Reply from 192.168.0.114: bytes=32 time<1ms TTL=0
Reply from 192.168.0.114: bytes=32 time<1ms TTL=0
Reply from 192.168.0.114: bytes=32 time<1ms TTL=0
Reply from 192.168.0.114: bytes=32 time<1ms TTL=0
Ping statistics for 192.168.0.114:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss)
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms
IPConnectionMetric = 30
IPEnabled = TRUE
IPFilterSecurityEnabled = FALSE
IPSecPermitIPProtocols = 0
IPSecPermitTCPPorts = 0
IPSecPermitUDPPorts = 0
IPSubnet = 255.255.255.0
IPXAddress = 00000000:0004237855C3
IPXEnabled = TRUE
IPXFrameType = 255
IPXVirtualNetNumber = A36D8A7A
MACAddress = 00:04:23:78:55:C3
ServiceName = w70n51
SettingID = {F7D88550-E071-47AD-9ACF-82713CE4AA6E}
TcpipNetbiosOptions = 0
WINSEnableLMHostsLookup = TRUE

They look similar..

Also.. I've discovered, after the wireless had disconnected previously, after the computer had turned on, when i try and connect again and while the "connecting" dialog box is up and fiddle with the firewall settings-regardless of whether i am turning it on or off, it will connect but still the browsers won't say i'm connected to the internet and it still disconnects after about 10minutes.

[johnhook]

daniellaelise,

I know I've had you download and install the LAN drivers from Intel - but try downloading THESE drivers and install them ALL on your PC:

http://www.asi.com.au/support/Driver.../biosIMAGE.exe

http://www.asi.com.au/support/Driver...iver/Winxp.zip

The first is the Flash BIOS upgrade.

The second is the COMPLETE set of XP drivers for your PC. I'm thinking something might be screwed up with the chipset drivers that causing problems with your Intel Wireless PCI Network adapter.


- John

[johnhook]

daniellaelise,

If disconnects are affecting a laptop, check the power management setting for its network adapter. In Windows XP, go to the Device Manager’s Network Adapters area, find your adapter, and select Properties. Under the Power Management tab, uncheck the box that turns off the adapter when power saving kicks in. Your battery may run down a little quicker, but you’ll have a stable network connection.

- John

[daniellaelise]

Ah ok.
What am i installing from the winxp?? Oh and the flash bios upgrade didn't work, is there somewhere else i can get it??

[johnhook]

daniellaelise

When you download that BIOS - you'll need to insert a blank diskette and the program will exact the BIOS to a bootable diskette. Boot your laptop from that diskette to upgrade the BIOS.

http://www.asi.com.au/support/Driver.../biosIMAGE.exe

As far as the XP stuff, download, extract and install ALL of those files/programs. Make sure you're running Windows XP SP2.

- John