Acer Aspire 1360 and internet problems

[Jörgen]

I have been on the net for three years with my Acer. Suddenly no access, neither by dial-up nor by ADSL.

Had it checked and have written to Acer US. No help.

This is written on the same line but with another PC.

Any suggestions will be received with gratitude.

Jörgen

[justpassingby]

HI Jörgen and welcome to TSF !

Do you have both ADSL and dial-up at your place ? When you try to connect with the dial-up connection do you see the dial-up connection prompt and do you hear the modem dial the number ? If you only use ADSL at your place then go to control panel => network and internet connections => internet options => connections and delete anything you see under dial-up settings (if there was a dial-up connection there make sure you have the phone number, login and password written down somewhere).

Check the device status of your dial-up modem and network adapter in the device manager : start => run => devmgmt.msc. Double-click the device to see its status.

Go to control panel => network and internet connections => network connections. Right-click your network adapter => properties. In the general tab check that the following are installed and ticked :
- Client for Microsoft Networks
- File and Printer Sharing for Microsoft Networks
- QoS Packet Scheduler
- Internet Protocol (TCP/IP )

Highlight Internet Protocol and click properties. Check that both settings there are set on obtain ... automatically.

Right-click the network icon in the system tray and click repair (here's a guide from MS).

Go to start => run and type cmd. In the dos command prompt type ipconfig /all. Right-click the window, click select all then press enter. Right-click => paste that information here.