[SOLVED] Loss of Wireless Network - Vista

jcvamp · 04-28-2008, 02:31 PM

My girlfriend has Windows Vista on her laptop, which I don't have a clue how to use. She connects to a BT home hub wirelessly. Today she installed a webcam and her internet stopped working. The connection is working on her dad's laptop though. Apparently, there's a little button on the laptop that you're supposed to press to find a connection (she'd tried this, and when she clicked the disabled connection, windows told her to do it again).

She's uninstalled the webcam, and she's rebooted the computer twice with no luck. I've been trying to give her advice over the phone, but have never dealt with XP I can't suggest much. Apparently the make of wireless card (which is built in) is Ethos ar5007eg.

Thanks.

johnwill · 04-29-2008, 07:57 AM

Please supply the following info, exact make and models of the equipment please.

What country are you located in.
Name of your ISP (Internet Service Provider).
What is the expected Upstream/Downstream speed for your ISP Connection?
Make and exact model of the broadband modem.
Make and exact model of the router (if a separate unit).
Model numbers can usually be obtained from the label on the device.
Connection type, wired or wireless.
If wireless, encryption used, (none, WEP, WPA, or WPA2)
Make and model of your computer.
Version and patch level of Windows on all affected machines, i.e. XP-Home (or XP-Pro), SP1-SP2, Vista, etc.
The Internet Browser in use, IE, Firefox, Opera, etc.

Please give an exact description of your problem symptoms, including the exact text of any error messages.

If you're using a wireless connection, have you tried a direct connection with a cable to see if that changes the symptoms?

If there are other computers on the same network, are they experiencing the same issue, or do they function normally?

On any affected computer, I'd also like to see this:

Hold the Windows key and press R, then type CMD to open a command prompt:

Type the following commands:

PING 216.109.112.135

PING yahoo.com

NBTSTAT -n

IPCONFIG /ALL

Right click in the command window and choose Select All, then hit Enter.
Paste the results in a message here.

If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here.

jcvamp · 04-30-2008, 08:07 AM

My girlfriend solved the problem herself. She reinstalled the wireless card driver.

Sorry to have put you to trouble.

johnwill · 05-01-2008, 06:18 AM

No problem.

04-28-2008, 02:31 PM	#1 (permalink)
jcvamp Registered User Join Date: Aug 2006 Location: England Posts: 201 OS: XP	[SOLVED] Loss of Wireless Network - Vista My girlfriend has Windows Vista on her laptop, which I don't have a clue how to use. She connects to a BT home hub wirelessly. Today she installed a webcam and her internet stopped working. The connection is working on her dad's laptop though. Apparently, there's a little button on the laptop that you're supposed to press to find a connection (she'd tried this, and when she clicked the disabled connection, windows told her to do it again). She's uninstalled the webcam, and she's rebooted the computer twice with no luck. I've been trying to give her advice over the phone, but have never dealt with XP I can't suggest much. Apparently the make of wireless card (which is built in) is Ethos ar5007eg. Thanks.

04-29-2008, 07:57 AM	#2 (permalink)
johnwill Manager, Networking Forums Join Date: Sep 2002 Location: S.E. Pennsylvania, US Posts: 28,754 OS: XP-Pro, Vista, Linux Blog Entries: 1	Re: Loss of Wireless Network - Vista Please supply the following info, exact make and models of the equipment please. What country are you located in. Name of your ISP (Internet Service Provider). What is the expected Upstream/Downstream speed for your ISP Connection? Make and exact model of the broadband modem. Make and exact model of the router (if a separate unit). Model numbers can usually be obtained from the label on the device. Connection type, wired or wireless. If wireless, encryption used, (none, WEP, WPA, or WPA2) Make and model of your computer. Version and patch level of Windows on all affected machines, i.e. XP-Home (or XP-Pro), SP1-SP2, Vista, etc. The Internet Browser in use, IE, Firefox, Opera, etc. Please give an exact description of your problem symptoms, including the exact text of any error messages. If you're using a wireless connection, have you tried a direct connection with a cable to see if that changes the symptoms? If there are other computers on the same network, are they experiencing the same issue, or do they function normally? On any affected computer, I'd also like to see this: Hold the Windows key and press R, then type CMD to open a command prompt: Type the following commands: PING 216.109.112.135 PING yahoo.com NBTSTAT -n IPCONFIG /ALL Right click in the command window and choose Select All, then hit Enter. Paste the results in a message here. If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here. __________________ If TSF has helped you, Tell us about it! or Donate to help keep the site up! Microsoft MVP - Windows Desktop Experience

04-30-2008, 08:07 AM	#3 (permalink)
jcvamp Registered User Join Date: Aug 2006 Location: England Posts: 201 OS: XP	Re: Loss of Wireless Network - Vista My girlfriend solved the problem herself. She reinstalled the wireless card driver. Sorry to have put you to trouble.

05-01-2008, 06:18 AM	#4 (permalink)
johnwill Manager, Networking Forums Join Date: Sep 2002 Location: S.E. Pennsylvania, US Posts: 28,754 OS: XP-Pro, Vista, Linux Blog Entries: 1	Re: [SOLVED] Loss of Wireless Network - Vista No problem. __________________ If TSF has helped you, Tell us about it! or Donate to help keep the site up! Microsoft MVP - Windows Desktop Experience