Internet Connects but no Websites

[cardinalfanatic]

Hi all,
I have a Dell Inspiron 7500 laptop that I have not been using for a while until recently (a few days ago) I finally started it up again. It runs XP Home with SP2 and I use an SMC EZ Connect G Wireless Cardbus Adapter. I get the connection and the signal is very good, but IE shows the "cannot display page" message. I have tried netsh winsock reset catalog many time along with ipconfig/flushdns. Nothing has worked. Anyone have any ideas?

[cardinalfanatic]

bump up

[elf]

Go to your start menu > run > type cmd > type ipconfig /all.

Take the default gateway that it lists and paste it into internet explorer address bar. This should load your wireless router's configuration page (you may have to login). In this configuration page you should be able to see if your wireless router is getting an IP address from your ISP.

One other quick question, are you able to ping websites? (from command prompt type ping www.google.com)

[cardinalfanatic]

I have already tried the router's IP address - by the way, I have a Linksys router - model # unknown by me.

[elf]

Were you able to get there? what happened? are you able to ping websites? can you ping straight to the IP address of a webserver (ex. ping 64.233.169.104)?

[cardinalfanatic]

I haven't checked ping-ing yet, but no, I was not able to get to the router's page or my IP address according to what the SMC says it is.

[cardinalfanatic]

I pinged the router's ip and it said it failed.

[elf]

What is your local IP address, specifically does it start with 169.254.xxx.xxx? If you are in fact connected to the router, it should apply a local IP address through a built in DHCP server. If you are recieving the IP address, then I would check for a firewall that could be blocking traffic.

If you haven't already, you might consider resetting your modem, router, and pc. After powering them all off, power on the modem first, wait a couple minutes, then power on the router, wait a couple more minutes, then power on the PC (this works for wired routers, but it could have a similar affect on a wireless one).

Wireless networking is a bit of a weakspot for me, I will see if I can get Johnwill over here as he is pretty much amazing when it comes to network connections.

[cardinalfanatic]

The local IP does start with 169.254, and yes I have tried rebooting them in that order as told multiple times and my firewall has been off for a few days.

[cardinalfanatic]

I am very sorry but it is getting late and I have school tomorrow so I should go but I will PM you tomorrow.

[elf]

Ok, well it appears as though you are not actually connected to your wireless router. An IP address of 169.254.xxx.xxx signifies that Windows XP is automatically assigning you an IP address, it is not a valid address though (click for more info).

As I said in my previous post, I have sent John a message and he hopefully will stop by with more assistance.

[cardinalfanatic]

ok, I am back on but only for a little (15 mins). I am not at home to use the laptop though. Is Johnwill on?

[cardinalfanatic]

ok i have to go again but i will be on at 3:30 (sry)

[cardinalfanatic]

bump

[johnwill]

Please supply the following info, exact make and models of the equipment please.

What country are you located in.
Name of your ISP (Internet Service Provider).
What is the expected Upstream/Downstream speed for your ISP Connection?
Make and exact model of the broadband modem.
Make and exact model of the router (if a separate unit).
Model numbers can usually be obtained from the label on the device.
Connection type, wired or wireless.
If wireless, encryption used, (none, WEP, WPA, or WPA2)
Make and model of your computer.
Version and patch level of Windows on all affected machines, i.e. XP-Home (or XP-Pro), SP1-SP2, Vista, etc.
The Internet Browser in use, IE, Firefox, Opera, etc.




Please give an exact description of your problem symptoms, including the exact text of any error messages.

If you're using a wireless connection, have you tried a direct connection with a cable to see if that changes the symptoms?

If there are other computers on the same network, are they experiencing the same issue, or do they function normally?




On any affected computer, I'd also like to see this:

Hold the Windows key and press R, then type CMD to open a command prompt:

Type the following commands:

PING 216.109.112.135

PING yahoo.com

NBTSTAT -n

IPCONFIG /ALL

Right click in the command window and choose Select All, then hit Enter.
Paste the results in a message here.

If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here.

[cardinalfanatic]

(in order)
Country: US
AT&T
How do I find that out?
Motorola MSTATEA
Linksys WRT54G
Wireless
none
Dell Inspiron 7500 laptop
Windows Home SP2
IE7

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Aaron>PING 216.109.112.135

Pinging 216.109.112.135 with 32 bytes of data:

PING: transmit failed, error code 65.
PING: transmit failed, error code 65.
PING: transmit failed, error code 65.
PING: transmit failed, error code 65.

Ping statistics for 216.109.112.135:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

C:\Documents and Settings\Aaron>PING yahoo.com

Pinging yahoo.com [66.94.234.13] with 32 bytes of data:

PING: transmit failed, error code 65.
PING: transmit failed, error code 65.
PING: transmit failed, error code 65.
PING: transmit failed, error code 65.

Ping statistics for 66.94.234.13:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

C:\Documents and Settings\Aaron>nbtstat -n

Wireless Network Connection 3:
Node IpAddress: [192.168.2.101] Scope Id: []

NetBIOS Local Name Table

Name Type Status
---------------------------------------------
H2N7H1 <00> UNIQUE Registered
MSHOME <00> GROUP Registered
H2N7H1 <20> UNIQUE Registered
MSHOME <1E> GROUP Registered
MSHOME <1D> UNIQUE Registered
..__MSBROWSE__.<01> GROUP Registered

C:\Documents and Settings\Aaron>ipconfig/all

Windows IP Configuration

Host Name . . . . . . . . . . . . : h2n7h1
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Broadcast
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : GW1

Ethernet adapter Wireless Network Connection 3:

Connection-specific DNS Suffix . : GW1
Description . . . . . . . . . . . : SMC2835W 2.4GHz 54 Mbps Wireless Car
dbus Adapter #2
Physical Address. . . . . . . . . : 00-04-E2-63-49-C2
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 192.168.2.101
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.2.1
DHCP Server . . . . . . . . . . . : 192.168.2.1
DNS Servers . . . . . . . . . . . : 192.168.1.254
Lease Obtained. . . . . . . . . . : Friday, April 18, 2008 5:51:57 PM
Lease Expires . . . . . . . . . . : Saturday, April 19, 2008 5:51:57 PM

C:\Documents and Settings\Aaron>

[johnwill]

TCP/IP stack repair options for use with Windows XP with SP2.

Start, Run, CMD to open a command prompt:

In the command prompt window that opens, type type the following commands:

Note: Type only the text in bold for the following commands.

Reset TCP/IP stack to installation defaults, type: netsh int ip reset reset.log

Reset WINSOCK entries to installation defaults, type: netsh winsock reset catalog

Reboot the machine.