Orange livebox Connection-can't connect

[dylanthomas1]

Have just signed up to Orange broadband for which we have received a Livebox and wires etc, but we cannot connect it to our main pc.It works on our laptop but we've tried it both on wired and wireless connection on the pc and it refuses to connect to either. Completely clueless as to what else to do , please help.

[johnwill]

Connect the wired connection to the PC. I'm assuming this is Ethernet, not USB, is that correct?

Power down the PC and the Orange router.

Power up the Orange router, wait a couple of minutes.

Boot the PC, and when it's fully booted, please post this.

Hold the Windows key and press R, then type CMD to open a command prompt:

In the command prompt window that opens, type type the following command:

IPCONFIG /ALL

Right click in the command window and choose Select All, then hit Enter.
Paste the results in a message here.

If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here.

[dylanthomas1]

Hi. Am not sure if you received this first time so am sendung again. Does this info help at all?

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Dylan>IPCONFIG /ALL

Windows IP Configuration

Host Name . . . . . . . . . . . . : your-3b06b3b48b
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Broadcast
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Wireless Network Connection:

Media State . . . . . . . . . . . : Media disconnected
Description . . . . . . . . . . . : RT2500 USB Wireless LAN Card
Physical Address. . . . . . . . . : 00-11-09-DF-89-3B

C:\Documents and Settings\Dylan>

[johnwill]

You have no wired hardware in that machine? First step here is to connect with a wired connection from the computer to the Orange router and get that working.


Hold the Windows key and press R, then type devmgmt.msc

Please respond to all the following steps.

1. Under Network adapters, please tell me all the devices listed.
2. Are there any devices under Network adapters that have a red x displayed?
3. Also, are there any devices anywhere in the Device Manager display with yellow ? or ! displayed?

[dylanthomas1]

Under network adapters i have
1394 net adapter - with a red cross
Bluetooth PAN Network adapter - witha red cross
RT2500 USB wireless LAN card
VIA Rhine III Fast Ethernet Adapter

There is nothing with a yellow ? or !

[johnwill]

Did you post ALL of the IPCONFIG /ALL display? No other NIC shows up there...

[dylanthomas1]

Hi John. Yes thats ALL of the ipconfig. I dont know what you mean by NIC?

[johnwill]

NIC = Network Interface Card (Try Google)



TCP/IP stack repair options for use with Windows XP with SP2.

Start, Run, CMD to open a command prompt:

In the command prompt window that opens, type type the following commands:

Note: Type only the text in bold for the following commands.

Reset TCP/IP stack to installation defaults, type: netsh int ip reset reset.log

Reset WINSOCK entries to installation defaults, type: netsh winsock reset catalog

Reboot the machine.


Post the IPCONFIG /ALL again.

[dylanthomas1]

hi. Have just done as u suggested. the ipconfig /all is exactly the same as last time

[johnwill]

Well, for some reason the wired connection isn't showing up at all. Since it shows up in Device Manager, I can only assume you have either the wrong drivers, or the card has died.

[dylanthomas1]

The livebox also allows a wireless connection, but that does not work on my pc either.
Also, I used to be connected to wanado broadband a few years ago which also used the same type of livebox (the company was later taken over by orange). Could it be that there is some program in the computer that is blocking this connection??

[dylanthomas1]

what do i do if the card has died. is there a way of checking its pulse

[johnwill]

Boot in Safe Mode with Networking and post another IPCONFIG /ALL while booted in Safe mode.