No problems detected..still not working

[Jazzfish]

I'm connected via router to a cable modem.
My computer does not detect any problems with the connection, but each time I try to use Internet Explorer, it takes so long to attempt to load the page, I think it times out.

I've been able to use filesharing software like LimeWire, but the download rate is maybe 1/10th what it's supposed to be on this type of connection.

I've occasionally been able to use Yahoo Instant Messenger, but it's rare, and attempting to use Windows Live Messenger results in the same problem as Internet Explorer.

Checking the status of the connection shows that I'm connected, but the sending and recieving rates are minimal.


Can anyone explain what the problem might be?



BelArc profile:
Operating System
Windows XP Professional Service Pack 2 (build 2600)

System Model
ECS P4M800PRO-M 1.0
Enclosure Type: Desktop

Processor
2.40 gigahertz Intel Pentium 4
16 kilobyte primary memory cache
1024 kilobyte secondary memory cache

Main Circuit Board
Board: ECS P4M800PRO-M478 1.0
Bus Clock: 133 megahertz
BIOS: American Megatrends Inc. 080012 12/13/2005

Drives
162.35 Gigabytes Usable Hard Drive Capacity
30.66 Gigabytes Hard Drive Free Space
AOPEN DVD1648/AAP [CD-ROM drive]
HP DVD Writer 640c [CD-ROM drive]
3.5" format removeable media [Floppy drive]
HDS728080PLAT20 [Hard drive] (82.35 GB) -- drive 0, s/n PFD8V3SESPUXHH, rev PF2OA21B, SMART Status: Healthy
Memorex TD Classic 003C USB Device [Hard drive] (1.03 GB) -- drive 2
WDC WD800BB-00FJA0 [Hard drive] (80.03 GB) -- drive 1, s/n WD-WCAJ91924790, rev 13.03G13, SMART Status: Healthy

Memory Modules
1024 Megabytes Installed Memory
Slot 'DIMM0' has 1024 MB
Slot 'DIMM1' is Empty

Local Drive Volumes
c: (NTFS on drive 1)
80.02 GB
27.85 GB free
e: (NTFS on drive 0)
82.34 GB
2.80 GB free

Controllers
Standard floppy disk controller
Primary IDE Channel [Controller]
Secondary IDE Channel [Controller]
VIA Bus Master IDE Controller

Display
NVIDIA GeForce FX 5500 [Display adapter]
AOC LM560 [Monitor] (14.9"vis, s/n 40058JA027642, July 2005)

Bus Adapters
VIA SATA RAID Controller
VIA Rev 5 or later USB Universal Host Controller (4x)
VIA USB Enhanced Host Controller

Multimedia
Realtek AC'97 Audio for VIA (R) Audio Controller
Unimodem Half-Duplex Audio Device

Communications
Smart Link 56K Voice Modem
VIA Rhine II Fast Ethernet Adapter

[k-dawg]

Your connection to the router might in fact be ok. Though you havent mentioned anything about power-cycling. Have you tried power-cycling the router (flush the ARP Cache)?

Try that. Disconnect power for minimum 30 seconds.

If you have tried that, right click on the Network adapter from control panel and choose Repair to flush the ARP on the adapter.

Come back and provide results and answers.

[johnwill]

Please supply the following info, exact make and models of the equipment please.

What country are you located in.
Name of your ISP (Internet Service Provider).
Make and exact model of the broadband modem.
Make and exact model of the router (if a separate unit).
Model numbers can usually be obtained from the label on the device.
Connection type, wired or wireless.
If wireless, encryption used, (none, WEP, WPA, or WPA2)
Make and model of your computer.
Version and patch level of Windows on all affected machines, i.e. XP-Home (or XP-Pro), SP1-SP2, Vista, etc.
The Internet Browser in use, IE, Firefox, Opera, etc.




Please give an exact description of your problem symptoms, including the exact text of any error messages.

If you're using a wireless connection, have you tried a direct connection with a cable to see if that changes the symptoms?

If there are other computers on the same network, are they experiencing the same issue, or do they function normally?




On any affected computer, I'd also like to see this:

Hold the Windows key and press R, then type CMD to open a command prompt:

Type the following commands:

PING 216.109.112.135

PING yahoo.com

NBTSTAT -n

IPCONFIG /ALL

Right click in the command window and choose Select All, then hit Enter.
Paste the results in a message here.

If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here.

[Jazzfish]

johnwill...


1. U.S.A.
2. Cox Communications
3. Arris TM502G cable modem
4. Belkin G-Router F5D7230-4

Connection: Wired

Computer: Home-built, uses Intel Pentium 4 processor (2.40 GHz)

OS: Windows XP Pro, version 2002, Service Pack 2

Browsers: Internet Explorer, Mozilla Firefox (same results with both)

Still no error messages of any kind.

All other computers on the network use wireless only, and have shown nothing close to the symptoms mine exhibits.


This is the text from the command prompt:


Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Brandon>PING 216.109.112.135

Pinging 216.109.112.135 with 32 bytes of data:

Reply from 216.109.112.135: bytes=32 time=79ms TTL=58
Reply from 216.109.112.135: bytes=32 time=66ms TTL=58
Reply from 216.109.112.135: bytes=32 time=69ms TTL=58
Reply from 216.109.112.135: bytes=32 time=66ms TTL=58

Ping statistics for 216.109.112.135:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 66ms, Maximum = 79ms, Average = 70ms

C:\Documents and Settings\Brandon>PING YAHOO.COM

Pinging YAHOO.COM [216.109.112.135] with 32 bytes of data:

Request timed out.
Reply from 216.109.112.135: bytes=32 time=72ms TTL=58
Reply from 216.109.112.135: bytes=32 time=70ms TTL=58
Reply from 216.109.112.135: bytes=32 time=77ms TTL=58

Ping statistics for 216.109.112.135:
Packets: Sent = 4, Received = 3, Lost = 1 (25% loss),
Approximate round trip times in milli-seconds:
Minimum = 70ms, Maximum = 77ms, Average = 73ms

C:\Documents and Settings\Brandon>NBTSTAT -N

Local Area Connection 2:
Node IpAddress: [192.168.2.7] Scope Id: []

NetBIOS Local Name Table

Name Type Status
---------------------------------------------
BRANDO-0Q3MMMQS<00> UNIQUE Registered
LINKSYS <00> GROUP Registered

C:\Documents and Settings\Brandon>IPCONFIG /ALL

Windows IP Configuration

Host Name . . . . . . . . . . . . : brando-0q3mmmqs
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Mixed
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : Belkin

Ethernet adapter Local Area Connection 2:

Connection-specific DNS Suffix . : Belkin
Description . . . . . . . . . . . : VIA Rhine II Fast Ethernet Adapter
Physical Address. . . . . . . . . : 00-14-2A-65-A4-BC
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 192.168.2.7
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.2.1
DHCP Server . . . . . . . . . . . : 192.168.2.1
DNS Servers . . . . . . . . . . . : 192.168.2.1
68.105.28.11
68.105.29.11
68.105.28.12
Lease Obtained. . . . . . . . . . : Tuesday, April 08, 2008 4:25:49 PM
Lease Expires . . . . . . . . . . : Monday, January 18, 2038 10:14:07 PM




Hope that helps.

[johnwill]

That all looks normal. Try starting the computer in Safe Mode with Networking and see if it functions more normally.

[Jazzfish]

Originally Posted by johnwill

That all looks normal. Try starting the computer in Safe Mode with Networking and see if it functions more normally.

UPDATE:

Restarting in Safe Mode yielded the same results.
Still says I'm connected, but there isn't hardly any data being sent or recieved.

Any other suggestions?

[johnwill]

Register at DSLReports and run their Line Quality Tests. It's best to run this test with a direct wired connection to eliminate any wireless issues from the results. It's useful many times to run this test several times, and we'd like to see each of the results. Post the results link from the top of the test display page for each test run here.

The link to post is near the top of the page and looks like:

If you wish to post this result to a forum, please copy/paste this URL
http://www.dslreports.com/linequality/nil/2357195 <- sample only, yours will obviously be different!
and your IP will be disguised.

Copy/paste that link here.

Note: You will have to enable PING (ICMP) request response either in your router (if you have one), or in your computer's firewall for direct modem connections. This is very important to get the most important part of the test to run.