Major Internet Connection Problem (not even ISP wants to help!)

[kenduskeag]

I recently had a virus and installed bitdefender and managed to get my computer working normally again, except now my internet isnt working!

my modem and internet connection are fine, i connect my laptop and it works, but when i connect my cpu, it doesnt.

i am running windows xp and i need help!

i talked to my internet service provider and they sent someone over here and they told me to bring my computer to a shop or to a friend! some help they are!

[Computer_Doctor]

Hmm........First I recommend uninstalling the network card drivers and then installing them again. If this doesn't work then run your anti-virus and anti-spyware programs again to make sure your computer is really cleaned up from any anomalies.

If that doesn't work then I recommend performing a windows repair on your computer and see if that fixes the issue.

Is your cpu wired or wireless?

[kenduskeag]

well, my computer is wired but not wireless, i have a laptop, but it successfully connects to other networks in our area..lol

but yeah our ISP says our driver is hard to uninstall and then reinstall.

3Com Gigabit LOM (33C940)

[kenduskeag]

**(3c940)

[kenduskeag]

**(3c940)

[doncruise]

Is there a virus found when you run the AV.,If there is a virus found on your computer.,search the net on how the virus works and what it does to computer and how to repair it.

This might help you understand the real problem of your unit.

[johnwill]

Let's start with some real information about the environment.

Please supply the following info, exact make and models of the equipment please.

What country are you located in.
Name of your ISP (Internet Service Provider).
Make and exact model of the broadband modem.
Make and exact model of the router (if a separate unit).
Model numbers can usually be obtained from the label on the device.
Connection type, wired or wireless.
If wireless, encryption used, (none, WEP, WPA, or WPA2)
Make and model of your computer.
Version and patch level of Windows on all affected machines, i.e. XP-Home (or XP-Pro), SP1-SP2, Vista, etc.
The Internet Browser in use, IE, Firefox, Opera, etc.




Please give an exact description of your problem symptoms, including the exact text of any error messages.

If you're using a wireless connection, have you tried a direct connection with a cable to see if that changes the symptoms?

If there are other computers on the same network, are they experiencing the same issue, or do they function normally?




On any affected computer, I'd also like to see this:

Hold the Windows key and press R, then type CMD to open a command prompt:

Type the following commands:

PING 216.109.112.135

PING yahoo.com

NBTSTAT -n

IPCONFIG /ALL

Right click in the command window and choose Select All, then hit Enter.
Paste the results in a message here.

If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here.

[kenduskeag]

My antivirus does not find any viruses.

Canada

ISP - Shaw

Modem - Motorola - SB5102

*No Router*

connection - wired

CPU - Intel Pentium 4 - ACPI Multiprocessor PC

Windows XP home edition 2002

IE


Problem: when i first start my computer, i get a message from EMule saying a UDP socket error. (i dont even have EMule in my computer)

my local area network usually says "Limited or no connectivity"

when i try the repair option, it goes directly to an error stating that it could not renew the IP adress.

LATELY, whenever i connect the modem to the computer, the local area connection says Aquiring Network adress, but doesnt stop, it just continues to try and never stops.

when i try the repair option, the same message appears saying:

Windows could not finish repairing he problem because the following action could not be completed:
Renewing your IP address

for assistance, contact the person who manages your network.

(i contacted my network, and they basically said it isnt their problem)

when i diagnose connection problems in IE it tells me i have to restart my computer to fix the problem, even though when i restart it, nothing is fixed.

I connected a laptop to the modem, and it works fine.

so it ISNT the modem or the internet connection OR anything with the cables.


Ping 216.109.112.135

Pinging oy with 32 bytes of data:

Destination host unreachable.
Destination host unreachable.
Destination host unreachable.

Ping statistics for :
Packets: Sent = 4, Recieved = 0, Lost = 4 (100% loss),


Ping yahoo.com

Ping request could not find host yahoo.com Please check the name and try again.


NBTSTAT -n

Local Area Connection:
Node IpAddress: [169.254.141.196] Scope Id: []

NetBIOS local name table

Name Type Status
---------------------------------------------------------
Dennis-PG8MWY2J<00> UNIQUE Registered
Dennis-PG8MWY2J<20> UNIQUE Registered
MSHOME <00> GROUP Registered


IPCONFIG /ALL

windows ip configuration

host name ..........................:dennis-pg8mwy2j
primary Dns suffix..................:
node type...........................:unknown
ip routing enabled.................:Yes
WINS proxy enabled...............: Yes

Ethernet Adapter local area connection:

connection-specific DNS suffix :
description..........................: 3Com Gigabit LOM (3C940)
physical address...................: 00-0E-A6-53-FD-96
dhcp enabled.......................: Yes
autoconfiguration enabled.......: Yes
autoconfiguration IP address....: 169.254.141.196
subnet mask..........................:255.255.0.0
default gateway....................:



sorry if this is hard to understand. i dont have a disk to transfer so i typed it all by hand.

[texas666]

Do a Google search on "XP repairing tcpip"
If you can't ping, then something may be corrupted in the tcpip arena.
There are some freeware programs that assist in repairing a corrupted tcpip installation

[johnwill]

No need to use "freeware" applications here, XP-SP2 has a built-in utility to repair the TCP/IP stack and WINSOCK.

TCP/IP stack repair options for use with Windows XP with SP2.

Start, Run, CMD to open a command prompt:

Reset TCP/IP stack to installation defaults. netsh int ip reset reset.log

Reset WINSOCK entries to installation defaults: netsh winsock reset catalog

Reboot the machine.

[kenduskeag]

C:\Documents and settings\save>netsh int ip reset.log
The following command was not found: int ip reset.log.

C:\Documents and Settings\save>netsh winsock reset catalog

Unable to reset the Winsock Catalog.
The system cannot find the file specified.

[texas666]

type netsh /? and list of options show up. Type netsh interface /? and same thing. netsh interface ip /? and reset or resetlog.txt are options so possibly cmds are
netsh interface ip reset resetlog.txt
netsh winsock reset

works on my xp home pc

[kenduskeag]

the netsh interface ip reset resetlog.txt worked, i think, but when i typed the netsh winsock reset command, an error popped up. when i was talking to my ISP on the phone they told me to go into

cmd

regedit> and from there, finding the winsock registrys and deleting them.

???

when i did this, the first winsock entry disappeared, and now there is only winsock2

[texas666]

Try this microsoft link for winsock repair info

http://support.microsoft.com/kb/811259

[texas666]

The link I just posted for you talked about installing MS support tools from the XP cd so I went through that procedure myself and followed their steps. That netsh winsock reset should have worked so if you got an error message, let's go from there and post it here.

[kenduskeag]

well i dont have a windows xp cd.

i guess im screwed. ill just buy another one.

[kenduskeag]

update: my internet works in safe mode!

[kenduskeag]

update: i tired re-installing windows and during the installation, it said the file a455hjhh.sys could not be found> setup failed.

any ideas???

[johnwill]

I never heard of a file called a455hjhh.sys, and it sure isn't a file that is standard in any version of Windows!

I'd be wondering about hardware issues at this point.

Try running one of these memory tests for a couple of hours, ANY failures are a problem.

Microsoft Memory Diagnostic

MEMtest86

[kenduskeag]

well for some reason, i cant get either of those programs to work.

But, i have managed to get my internet back! i dont know exactly what caused it, but I did have an old version of McAfee that i couldnt uninstall/

i downloaded an updated version of McAfee, and then uninstalled it. It automatically got rid of the program.

so my computer works, but it freezes, and is a lot slower.