[SOLVED] Unable to connect..

[ribitt]

Hi, today i tried to work on a few computers but they wont connect, i need to be able to have it connect to image it, i've tried both network cards, and more than 2 cords, we use LAN, the lights are on on both ends, it says there is activity, but we cant bring up IE or ping anything, any ideas or advice?

[johnwill]

Please supply the following info, exact make and models of the equipment please.

What country are you located in.
Name of your ISP (Internet Service Provider).
Make and exact model of the broadband modem.
Make and exact model of the router (if a separate unit).
Model numbers can usually be obtained from the label on the device.
Connection type, wired or wireless.
If wireless, encryption used, (none, WEP, WPA, or WPA2)
Make and model of your computer.
Version and patch level of Windows on all affected machines, i.e. XP-Home (or XP-Pro), SP1-SP2, Vista, etc.
The Internet Browser in use, IE, Firefox, Opera, etc.




Please give an exact description of your problem symptoms, including the exact text of any error messages.

If you're using a wireless connection, have you tried a direct connection with a cable to see if that changes the symptoms?

If there are other computers on the same network, are they experiencing the same issue, or do they function normally?




On any affected computer, I'd also like to see this:

Hold the Windows key and press R, then type CMD to open a command prompt:

Type the following commands:

PING 216.109.112.135

PING yahoo.com

NBTSTAT -n

IPCONFIG /ALL

Right click in the command window and choose Select All, then hit Enter.
Paste the results in a message here.

If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here.

[ribitt]

Im from america
and i don't about the ISP, i work at hanes brand as a recruited IT man.
we are corporate so we dont use a router or modem
we use LANi use a Dell Professional version 2002 service pack 2 microsoft windows XP Desktop
and i use IE

and i dont really know, im still learning the basics, my boss wants me to find out whats wrong with what i know so far.. all i know is the switch is on, there are lights on both ends, we have 3 other computers that are hooked up to the SAME switch, and they are all Online, except the two we just hooked up, they wont connect, at all.

im not using wireless

They function normallyi did the ping 216.109.112.135 and it tried 4 times and it says "file unreachable"

pinged yahoo.com and it said unreachable

NBTSTAT and it says NetBT not connected to any device

and i did IPCONFIG /ALL and it configed windows

..any of that help?

[ribitt]

we found it, my boss was tired of waiting, it was in Bios, someone turned the network Device off, we fixed it

[johnwill]

Thanks for the feedback.