Wireless Network Problem

jacqui1103 · 03-11-2008, 05:45 PM

Hi
Just purchased an ADVENT 9617 notebook (on Vista) from Curry's and having problems with networking via wireless.
We are already running a home wireless and LAN network using MSHOME and have no problems connecting the ADVENT via ethernet cable to all other pc's (on XP) and the internet.

When unplugged from ethernet cable the ADVENT connects to a wireless network but will not see or be seen by the other PC's.
We have exhausted all the obvious troubleshooting and need help!

Shawnwku · 03-11-2008, 09:46 PM

Hi Jacqui,
So let me just refresh and double check to make sure I am understanding your problem. Your notebook (vista) can connect to the network, and access online just fine correct, but when looking at the network you are not able to view the other devices on the network correct?

I as well had a vista laptop and having similar to the same problem, and tried and tried to change it so that I could see the other devices on the network. First thing I want to make sure is that A) Your Wireless Card drivers and software for the Wireless Card are up to date. B) If that is up to date, make sure that your bios is up to date as well, I was on the phone with Customer Support from HP, for over an hour and come to find out that the chipset and bios needed to be upgraded in order to allow the network sharing to see the other devices. C) If all these are updated and still having trouble you can go to the run screen and type in MSCONFIG and bring up the settings for vista and turn off some of the network security, as it could be presenting problems viewing devices.

If all this has failed and you really need to access files from other comptuers you can always go to the RUN utility and connect to the pc manually by entering in the following command.... //xxx.xxx.xxx.xxx where xxx.xxx.xxx.xxx is the IP address of the computer you are trying to connect to.

jacqui1103 · 03-12-2008, 05:22 AM

Hi
Many thanks for your reply ........
The problem is not apparent when we connect via ETHERNET cable only when I try to connect to the network via the wireless card. So I will now try the msconfig approach to see if that helps!

The wireless is showing 'connected' but we are unable to access the network or internet via the ZyXel 660 router.
Any help is very much appreciated
cheers

**johnwill** · 03-12-2008, 08:32 AM

When connected wirelessly, can you access the Internet?

Let's see this with the wireless connection in use.

Hold the Windows key and press R, then type CMD to open a command prompt:

Type the following two commands, one at a time, followed by the Enter key:

NBTSTAT -n

IPCONFIG /ALL

Right click in the command window and choose Select All, then hit Enter.
Paste the results in a message here.

If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here.

jacqui1103 · 03-13-2008, 05:43 AM

Hi John
Many thanks for your reply
I can connect via cable (this is now connected)
CANT CONNECT BY WIRELESS .............we connect thru a Zyxel router.

I have done as you asked and hope you can help

Microsoft Windows [Version 6.0.6000]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.

C:\Users\jackies>NBTSAT -n
'NBTSAT' is not recognized as an internal or external command,
operable program or batch file.

C:\Users\jackies>NBTSTAT

Displays protocol statistics and current TCP/IP connections using NBT
(NetBIOS over TCP/IP).

NBTSTAT [ [-a RemoteName] [-A IP address] [-c] [-n]
[-r] [-R] [-RR] [-s] [-S] [interval] ]

-a (adapter status) Lists the remote machine's name table given its name
-A (Adapter status) Lists the remote machine's name table given its
IP address.
-c (cache) Lists NBT's cache of remote [machine] names and their IP
addresses
-n (names) Lists local NetBIOS names.
-r (resolved) Lists names resolved by broadcast and via WINS
-R (Reload) Purges and reloads the remote cache name table
-S (Sessions) Lists sessions table with the destination IP addresses
-s (sessions) Lists sessions table converting destination IP
addresses to computer NETBIOS names.
-RR (ReleaseRefresh) Sends Name Release packets to WINS and then, starts Refr
esh

RemoteName Remote host machine name.
IP address Dotted decimal representation of the IP address.
interval Redisplays selected statistics, pausing interval seconds
between each display. Press Ctrl+C to stop redisplaying
statistics.

C:\Users\jackies>IPCONFIG/ALL

Windows IP Configuration

Host Name . . . . . . . . . . . . : jackies-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : RT73 USB Wireless LAN Card
Physical Address. . . . . . . . . : 00-10-60-95-FE-42
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::a132:d681:f696:1dd%9(Preferred)
Autoconfiguration IPv4 Address. . : 169.254.1.221(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.0.0
Default Gateway . . . . . . . . . :
DHCPv6 IAID . . . . . . . . . . . : 268439648
DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%1
fec0:0:0:ffff::2%1
fec0:0:0:ffff::3%1
NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek RTL8101 Family PCI-E Fast Etherne
t NIC (NDIS 6.0)
Physical Address. . . . . . . . . : 00-03-0D-88-85-8B
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::f813:6ceb:9651:e2e7%8(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.37(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : 13 March 2008 11:29:27
Lease Expires . . . . . . . . . . : 16 March 2008 11:29:26
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DHCPv6 IAID . . . . . . . . . . . : 134218509
DNS Servers . . . . . . . . . . . : 192.168.1.1
NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter Local Area Connection* 6:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.{AD16ECF3-5A16-4D87-9BB6-F24C0E8A1
4AB}
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::5efe:192.168.1.37%10(Preferred)
Default Gateway . . . . . . . . . :
DNS Servers . . . . . . . . . . . : 192.168.1.1
NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter Local Area Connection* 7:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.{D86BD4A3-DE8A-40B2-8F0B-8357A542E
167}
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::5efe:169.254.1.221%12(Preferred)
Default Gateway . . . . . . . . . :
DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%1
fec0:0:0:ffff::2%1
fec0:0:0:ffff::3%1
NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter Local Area Connection* 9:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 02-00-54-55-4E-01
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

C:\Users\jackies>

jacqui1103 · 03-13-2008, 05:49 AM

Hi
I am located in the UK router networked via Zyxel 660
thanks again

**johnwill** · 03-13-2008, 03:31 PM

It's NBTSTAT -n, you left off the -n. That machine is connected with a wired connection, however it has no wireless connection.

Do you see wireless networks when you search? Are you sure you are connecting to yours? Did you try disabling encryption totally and see if it connects? What encryption are you trying to use, WEP, WPA, or WPA2?

jacqui1103 · 03-18-2008, 07:50 AM

Hi John
Sorry for delay in reply I have been away for a few days....PLEASE HELP

My PC still will NOT connect via wireless to the internet
I have listed as much infor as possible including a BELARC advisor report on the PC

Microsoft Windows [Version 6.0.6000]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.

C:\Users\jackies>NBTSTAT -n

Local Area Connection:
Node IpAddress: [192.168.1.37] Scope Id: []

NetBIOS Local Name Table

Name Type Status
---------------------------------------------
JACKIES-PC <00> UNIQUE Registered
WORKGROUP <00> GROUP Registered
WORKGROUP <1E> GROUP Registered
JACKIES-PC <20> UNIQUE Registered

Wireless Network Connection:
Node IpAddress: [169.254.1.221] Scope Id: []

NetBIOS Local Name Table

Name Type Status
---------------------------------------------
JACKIES-PC <00> UNIQUE Registered
WORKGROUP <00> GROUP Registered
WORKGROUP <1E> GROUP Registered
JACKIES-PC <20> UNIQUE Registered
WORKGROUP <1D> UNIQUE Registered
..__MSBROWSE__.<01> GROUP Registered

C:\Users\jackies>Microsoft Windows [Version 6.0.6000]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.Microsoft Windows [Version 6.0.6000]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.

C:\Users\jackies>IPCONFIG/ALL

Windows IP Configuration

Host Name . . . . . . . . . . . . : jackies-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : RT73 USB Wireless LAN Card
Physical Address. . . . . . . . . : 00-10-60-95-FE-42
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::a132:d681:f696:1dd%9(Preferred)
Autoconfiguration IPv4 Address. . : 169.254.1.221(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.0.0
Default Gateway . . . . . . . . . :
DHCPv6 IAID . . . . . . . . . . . : 268439648
DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%1
fec0:0:0:ffff::2%1
fec0:0:0:ffff::3%1
NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek RTL8101E Family PCI-E Fast Ethern
et NIC (NDIS 6.0)
Physical Address. . . . . . . . . : 00-03-0D-88-85-8B
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::f813:6ceb:9651:e2e7%8(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.37(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : 18 March 2008 12:28:50
Lease Expires . . . . . . . . . . : 21 March 2008 12:46:47
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DHCPv6 IAID . . . . . . . . . . . : 134218509
DNS Servers . . . . . . . . . . . : 192.168.1.1
NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter Local Area Connection* 6:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 7:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::5efe:169.254.1.221%12(Preferred)
Default Gateway . . . . . . . . . :
DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%1
fec0:0:0:ffff::2%1
fec0:0:0:ffff::3%1
NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter Local Area Connection* 9:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 02-00-54-55-4E-01
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:cf2e:308c:2464:3116:3f57:feda(Pref
erred)
Link-local IPv6 Address . . . . . : fe80::2464:3116:3f57:feda%11(Preferred)
Default Gateway . . . . . . . . . : ::
NetBIOS over Tcpip. . . . . . . . : Disabled

C:\Users\jackies>

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Computer Profile Summary
Computer Name: Jackies-pc (in WORKGROUP) — jackies-pc
Profile Date: 18 March 2008 13:33:34
Advisor Version: 7.2x
Windows Logon: jackies

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Operating System System Model
Windows Vista Home Premium (build 6000) DIXONSXP DIXONSXP
System Serial Number: 00030D0000000000
Chassis Serial Number: 00030D0000000000
Enclosure Type: Notebook
Processor a Main Circuit Board b
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TSSTcorp CDDVDW TS-L632H ATA Device [CD-ROM drive]

Hitachi HTS541612J9SA00 [Hard drive] (120.03 GB) -- drive 0, s/n SB2D82EVH5R59M, rev SBDOC7KP, SMART Status: Healthy 2038 Megabytes Installed Memory

Slot 'M1' has 1024 MB (serial number 1234-B0)
Slot 'M2' has 1024 MB (serial number 1234-B1)
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c: (NTFS on drive 0) 108.21 GB 76.12 GB free
s: (NTFS on drive 0) 1.66 GB 1.61 GB free

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local user accounts last logon
jackies 18/03/2008 12:00:39 (admin)
local system accounts
Administrator 11/12/2007 06:16:39 (admin)
Guest 18/03/2008 12:50:49

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Intel(R) ICH8 Family USB2 Enhanced Host Controller - 2836
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Communications Other Devices

isatap.{AD16ECF3-5A16-4D87-9BB6-F24C0E8A14AB}
isatap.{D86BD4A3-DE8A-40B2-8F0B-8357A542E167}
Realtek RTL8101E Family PCI-E Fast Ethernet NIC (NDIS 6.0)
primary Auto IP Address: 192.168.1.37 / 24
Gateway: 192.168.1.1
Dhcp Server: 192.168.1.1
Physical Address: 00:03:0D:88:85:8B
RT73 USB Wireless LAN Card
Auto IP Address: 169.254.1.221 / 16
Dhcp Server: none responded
Physical Address: 00:10:60:95:FE:42
Teredo Tunneling Pseudo-Interface

Networking Dns Server: 192.168.1.1
Microsoft AC Adapter
Microsoft ACPI-Compliant Control Method Battery
Standard PS/2 Keyboard
PS/2 Compatible Mouse
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Generic volume shadow copy
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KB930178 on 11/12/2007 (details...)
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KB931573 on 07/03/2007 (details...)
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KB935280 on 11/12/2007 (details...)
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KB936021 on 11/12/2007 (details...)
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KB936782 on 11/12/2007 (details...)
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Vash2000 · 03-18-2008, 08:38 AM

What I would try doing is buying a USB wireless Adapter, just try that.

03-11-2008, 05:45 PM	#1 (permalink)
jacqui1103 Registered User Join Date: Mar 2008 Posts: 7 OS: XPsp2 and Vista	Wireless Network Problem Hi Just purchased an ADVENT 9617 notebook (on Vista) from Curry's and having problems with networking via wireless. We are already running a home wireless and LAN network using MSHOME and have no problems connecting the ADVENT via ethernet cable to all other pc's (on XP) and the internet. When unplugged from ethernet cable the ADVENT connects to a wireless network but will not see or be seen by the other PC's. We have exhausted all the obvious troubleshooting and need help!

03-11-2008, 09:46 PM	#2 (permalink)
Shawnwku Registered User Join Date: Feb 2008 Location: Kentucky Posts: 14 OS: XP SP2	Re: Wireless Network Problem Hi Jacqui, So let me just refresh and double check to make sure I am understanding your problem. Your notebook (vista) can connect to the network, and access online just fine correct, but when looking at the network you are not able to view the other devices on the network correct? I as well had a vista laptop and having similar to the same problem, and tried and tried to change it so that I could see the other devices on the network. First thing I want to make sure is that A) Your Wireless Card drivers and software for the Wireless Card are up to date. B) If that is up to date, make sure that your bios is up to date as well, I was on the phone with Customer Support from HP, for over an hour and come to find out that the chipset and bios needed to be upgraded in order to allow the network sharing to see the other devices. C) If all these are updated and still having trouble you can go to the run screen and type in MSCONFIG and bring up the settings for vista and turn off some of the network security, as it could be presenting problems viewing devices. If all this has failed and you really need to access files from other comptuers you can always go to the RUN utility and connect to the pc manually by entering in the following command.... //xxx.xxx.xxx.xxx where xxx.xxx.xxx.xxx is the IP address of the computer you are trying to connect to.

03-12-2008, 05:22 AM	#3 (permalink)
jacqui1103 Registered User Join Date: Mar 2008 Posts: 7 OS: XPsp2 and Vista	Re: Wireless Network Problem Hi Many thanks for your reply ........ The problem is not apparent when we connect via ETHERNET cable only when I try to connect to the network via the wireless card. So I will now try the msconfig approach to see if that helps! The wireless is showing 'connected' but we are unable to access the network or internet via the ZyXel 660 router. Any help is very much appreciated cheers

03-12-2008, 08:32 AM	#4 (permalink)
johnwill Manager, Networking Forums Join Date: Sep 2002 Location: S.E. Pennsylvania, US Posts: 41,623 OS: Windows 7, XP-Pro, Vista, Linux Blog Entries: 1	Re: Wireless Network Problem When connected wirelessly, can you access the Internet? Let's see this with the wireless connection in use. Hold the Windows key and press R, then type CMD to open a command prompt: Type the following two commands, one at a time, followed by the Enter key: NBTSTAT -n IPCONFIG /ALL Right click in the command window and choose Select All, then hit Enter. Paste the results in a message here. If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here. __________________ If TSF has helped you, Tell us about it! or Donate to help keep the site up! Microsoft MVP - Windows Desktop Experience

03-13-2008, 05:43 AM	#5 (permalink)
jacqui1103 Registered User Join Date: Mar 2008 Posts: 7 OS: XPsp2 and Vista	Re: Wireless Network Problem Hi John Many thanks for your reply I can connect via cable (this is now connected) CANT CONNECT BY WIRELESS .............we connect thru a Zyxel router. I have done as you asked and hope you can help Microsoft Windows [Version 6.0.6000] Copyright (c) 2006 Microsoft Corporation. All rights reserved. C:\Users\jackies>NBTSAT -n 'NBTSAT' is not recognized as an internal or external command, operable program or batch file. C:\Users\jackies>NBTSTAT Displays protocol statistics and current TCP/IP connections using NBT (NetBIOS over TCP/IP). NBTSTAT [ [-a RemoteName] [-A IP address] [-c] [-n] [-r] [-R] [-RR] [-s] [-S] [interval] ] -a (adapter status) Lists the remote machine's name table given its name -A (Adapter status) Lists the remote machine's name table given its IP address. -c (cache) Lists NBT's cache of remote [machine] names and their IP addresses -n (names) Lists local NetBIOS names. -r (resolved) Lists names resolved by broadcast and via WINS -R (Reload) Purges and reloads the remote cache name table -S (Sessions) Lists sessions table with the destination IP addresses -s (sessions) Lists sessions table converting destination IP addresses to computer NETBIOS names. -RR (ReleaseRefresh) Sends Name Release packets to WINS and then, starts Refr esh RemoteName Remote host machine name. IP address Dotted decimal representation of the IP address. interval Redisplays selected statistics, pausing interval seconds between each display. Press Ctrl+C to stop redisplaying statistics. C:\Users\jackies>IPCONFIG/ALL Windows IP Configuration Host Name . . . . . . . . . . . . : jackies-PC Primary Dns Suffix . . . . . . . : Node Type . . . . . . . . . . . . : Hybrid IP Routing Enabled. . . . . . . . : No WINS Proxy Enabled. . . . . . . . : No Wireless LAN adapter Wireless Network Connection: Connection-specific DNS Suffix . : Description . . . . . . . . . . . : RT73 USB Wireless LAN Card Physical Address. . . . . . . . . : 00-10-60-95-FE-42 DHCP Enabled. . . . . . . . . . . : Yes Autoconfiguration Enabled . . . . : Yes Link-local IPv6 Address . . . . . : fe80::a132:d681:f696:1dd%9(Preferred) Autoconfiguration IPv4 Address. . : 169.254.1.221(Preferred) Subnet Mask . . . . . . . . . . . : 255.255.0.0 Default Gateway . . . . . . . . . : DHCPv6 IAID . . . . . . . . . . . : 268439648 DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%1 fec0:0:0:ffff::2%1 fec0:0:0:ffff::3%1 NetBIOS over Tcpip. . . . . . . . : Enabled Ethernet adapter Local Area Connection: Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Realtek RTL8101 Family PCI-E Fast Etherne t NIC (NDIS 6.0) Physical Address. . . . . . . . . : 00-03-0D-88-85-8B DHCP Enabled. . . . . . . . . . . : Yes Autoconfiguration Enabled . . . . : Yes Link-local IPv6 Address . . . . . : fe80::f813:6ceb:9651:e2e7%8(Preferred) IPv4 Address. . . . . . . . . . . : 192.168.1.37(Preferred) Subnet Mask . . . . . . . . . . . : 255.255.255.0 Lease Obtained. . . . . . . . . . : 13 March 2008 11:29:27 Lease Expires . . . . . . . . . . : 16 March 2008 11:29:26 Default Gateway . . . . . . . . . : 192.168.1.1 DHCP Server . . . . . . . . . . . : 192.168.1.1 DHCPv6 IAID . . . . . . . . . . . : 134218509 DNS Servers . . . . . . . . . . . : 192.168.1.1 NetBIOS over Tcpip. . . . . . . . : Enabled Tunnel adapter Local Area Connection* 6: Connection-specific DNS Suffix . : Description . . . . . . . . . . . : isatap.{AD16ECF3-5A16-4D87-9BB6-F24C0E8A1 4AB} Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0 DHCP Enabled. . . . . . . . . . . : No Autoconfiguration Enabled . . . . : Yes Link-local IPv6 Address . . . . . : fe80::5efe:192.168.1.37%10(Preferred) Default Gateway . . . . . . . . . : DNS Servers . . . . . . . . . . . : 192.168.1.1 NetBIOS over Tcpip. . . . . . . . : Disabled Tunnel adapter Local Area Connection* 7: Connection-specific DNS Suffix . : Description . . . . . . . . . . . : isatap.{D86BD4A3-DE8A-40B2-8F0B-8357A542E 167} Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0 DHCP Enabled. . . . . . . . . . . : No Autoconfiguration Enabled . . . . : Yes Link-local IPv6 Address . . . . . : fe80::5efe:169.254.1.221%12(Preferred) Default Gateway . . . . . . . . . : DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%1 fec0:0:0:ffff::2%1 fec0:0:0:ffff::3%1 NetBIOS over Tcpip. . . . . . . . : Disabled Tunnel adapter Local Area Connection* 9: Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface Physical Address. . . . . . . . . : 02-00-54-55-4E-01 DHCP Enabled. . . . . . . . . . . : No Autoconfiguration Enabled . . . . : Yes C:\Users\jackies>

03-13-2008, 05:49 AM	#6 (permalink)
jacqui1103 Registered User Join Date: Mar 2008 Posts: 7 OS: XPsp2 and Vista	Re: Wireless Network Problem Hi I am located in the UK router networked via Zyxel 660 thanks again

03-13-2008, 03:31 PM	#7 (permalink)
johnwill Manager, Networking Forums Join Date: Sep 2002 Location: S.E. Pennsylvania, US Posts: 41,623 OS: Windows 7, XP-Pro, Vista, Linux Blog Entries: 1	Re: Wireless Network Problem It's NBTSTAT -n, you left off the -n. That machine is connected with a wired connection, however it has no wireless connection. Do you see wireless networks when you search? Are you sure you are connecting to yours? Did you try disabling encryption totally and see if it connects? What encryption are you trying to use, WEP, WPA, or WPA2? __________________ If TSF has helped you, Tell us about it! or Donate to help keep the site up! Microsoft MVP - Windows Desktop Experience

03-18-2008, 07:50 AM	#8 (permalink)
jacqui1103 Registered User Join Date: Mar 2008 Posts: 7 OS: XPsp2 and Vista	Re: Wireless Network Problem Hi John Sorry for delay in reply I have been away for a few days....PLEASE HELP My PC still will NOT connect via wireless to the internet I have listed as much infor as possible including a BELARC advisor report on the PC Microsoft Windows [Version 6.0.6000] Copyright (c) 2006 Microsoft Corporation. All rights reserved. C:\Users\jackies>NBTSTAT -n Local Area Connection: Node IpAddress: [192.168.1.37] Scope Id: [] NetBIOS Local Name Table Name Type Status --------------------------------------------- JACKIES-PC <00> UNIQUE Registered WORKGROUP <00> GROUP Registered WORKGROUP <1E> GROUP Registered JACKIES-PC <20> UNIQUE Registered Wireless Network Connection: Node IpAddress: [169.254.1.221] Scope Id: [] NetBIOS Local Name Table Name Type Status --------------------------------------------- JACKIES-PC <00> UNIQUE Registered WORKGROUP <00> GROUP Registered WORKGROUP <1E> GROUP Registered JACKIES-PC <20> UNIQUE Registered WORKGROUP <1D> UNIQUE Registered ..__MSBROWSE__.<01> GROUP Registered C:\Users\jackies>Microsoft Windows [Version 6.0.6000] Copyright (c) 2006 Microsoft Corporation. All rights reserved.Microsoft Windows [Version 6.0.6000] Copyright (c) 2006 Microsoft Corporation. All rights reserved. C:\Users\jackies>IPCONFIG/ALL Windows IP Configuration Host Name . . . . . . . . . . . . : jackies-PC Primary Dns Suffix . . . . . . . : Node Type . . . . . . . . . . . . : Hybrid IP Routing Enabled. . . . . . . . : No WINS Proxy Enabled. . . . . . . . : No Wireless LAN adapter Wireless Network Connection: Connection-specific DNS Suffix . : Description . . . . . . . . . . . : RT73 USB Wireless LAN Card Physical Address. . . . . . . . . : 00-10-60-95-FE-42 DHCP Enabled. . . . . . . . . . . : Yes Autoconfiguration Enabled . . . . : Yes Link-local IPv6 Address . . . . . : fe80::a132:d681:f696:1dd%9(Preferred) Autoconfiguration IPv4 Address. . : 169.254.1.221(Preferred) Subnet Mask . . . . . . . . . . . : 255.255.0.0 Default Gateway . . . . . . . . . : DHCPv6 IAID . . . . . . . . . . . : 268439648 DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%1 fec0:0:0:ffff::2%1 fec0:0:0:ffff::3%1 NetBIOS over Tcpip. . . . . . . . : Enabled Ethernet adapter Local Area Connection: Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Realtek RTL8101E Family PCI-E Fast Ethern et NIC (NDIS 6.0) Physical Address. . . . . . . . . : 00-03-0D-88-85-8B DHCP Enabled. . . . . . . . . . . : Yes Autoconfiguration Enabled . . . . : Yes Link-local IPv6 Address . . . . . : fe80::f813:6ceb:9651:e2e7%8(Preferred) IPv4 Address. . . . . . . . . . . : 192.168.1.37(Preferred) Subnet Mask . . . . . . . . . . . : 255.255.255.0 Lease Obtained. . . . . . . . . . : 18 March 2008 12:28:50 Lease Expires . . . . . . . . . . : 21 March 2008 12:46:47 Default Gateway . . . . . . . . . : 192.168.1.1 DHCP Server . . . . . . . . . . . : 192.168.1.1 DHCPv6 IAID . . . . . . . . . . . : 134218509 DNS Servers . . . . . . . . . . . : 192.168.1.1 NetBIOS over Tcpip. . . . . . . . : Enabled Tunnel adapter Local Area Connection* 6: Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Microsoft ISATAP Adapter Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0 DHCP Enabled. . . . . . . . . . . : No Autoconfiguration Enabled . . . . : Yes Tunnel adapter Local Area Connection* 7: Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2 Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0 DHCP Enabled. . . . . . . . . . . : No Autoconfiguration Enabled . . . . : Yes Link-local IPv6 Address . . . . . : fe80::5efe:169.254.1.221%12(Preferred) Default Gateway . . . . . . . . . : DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%1 fec0:0:0:ffff::2%1 fec0:0:0:ffff::3%1 NetBIOS over Tcpip. . . . . . . . : Disabled Tunnel adapter Local Area Connection* 9: Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface Physical Address. . . . . . . . . : 02-00-54-55-4E-01 DHCP Enabled. . . . . . . . . . . : No Autoconfiguration Enabled . . . . : Yes IPv6 Address. . . . . . . . . . . : 2001:0:cf2e:308c:2464:3116:3f57:feda(Pref erred) Link-local IPv6 Address . . . . . : fe80::2464:3116:3f57:feda%11(Preferred) Default Gateway . . . . . . . . . : :: NetBIOS over Tcpip. . . . . . . . : Disabled C:\Users\jackies> -------------------------------------------------------------------------------- The license associated with the Belarc Advisor product allows for free personal use only. Use on multiple computers in a corporate, educational, military or government installation is prohibited. See the license agreement for details. The information on this page was created locally on your computer by the Belarc Advisor. Your computer profile was not sent to a web server. Click here for more info. -------------------------------------------------------------------------------- About Belarc System Management Products Your Privacy In page Links: Installed Hotfixes Software Licenses Software Versions System Security Status CIS Benchmark Score Available only for Windows 2000, XP Pro, and 2003 Virus Protection Up-to-date Microsoft Security Updates 3 missing -------------------------------------------------------------------------------- Computer Profile Summary Computer Name: Jackies-pc (in WORKGROUP) — jackies-pc Profile Date: 18 March 2008 13:33:34 Advisor Version: 7.2x Windows Logon: jackies Click here for Belarc's System Management products, for large and small companies. Operating System System Model Windows Vista Home Premium (build 6000) DIXONSXP DIXONSXP System Serial Number: 00030D0000000000 Chassis Serial Number: 00030D0000000000 Enclosure Type: Notebook Processor a Main Circuit Board b 1.60 gigahertz Intel Pentium Dual 64 kilobyte primary memory cache 1024 kilobyte secondary memory cache Board: DIXONSXP DIXONSXP BIOS: Phoenix Technologies LTD 1.00DIX 08/31/2007 Drives Memory Modules c,d 109.87 Gigabytes Usable Hard Drive Capacity 77.73 Gigabytes Hard Drive Free Space TSSTcorp CDDVDW TS-L632H ATA Device [CD-ROM drive] Hitachi HTS541612J9SA00 [Hard drive] (120.03 GB) -- drive 0, s/n SB2D82EVH5R59M, rev SBDOC7KP, SMART Status: Healthy 2038 Megabytes Installed Memory Slot 'M1' has 1024 MB (serial number 1234-B0) Slot 'M2' has 1024 MB (serial number 1234-B1) Local Drive Volumes c: (NTFS on drive 0) 108.21 GB 76.12 GB free s: (NTFS on drive 0) 1.66 GB 1.61 GB free Network Drives None detected Users (mouse over user name for details) Printers local user accounts last logon jackies 18/03/2008 12:00:39 (admin) local system accounts Administrator 11/12/2007 06:16:39 (admin) Guest 18/03/2008 12:50:49 Marks a disabled account; Marks a locked account HP LaserJet 2200 Series PCL 5 on 192.168.1.35 Microsoft XPS Document Writer on XPSPort: Send To Microsoft OneNote Driver on Send To Microsoft OneNote Port: Controllers Display IDE Channel [Controller] (4x) Intel(R) ICH8M 3 port Serial ATA Storage Controller - 2828 Intel(R) ICH8M Ultra ATA Storage Controllers - 2850 Mobile Intel(R) 965 Express Chipset Family [Display adapter] (2x) Generic PnP Monitor (17.2"vis, January 2007) Bus Adapters Multimedia Microsoft iSCSI Initiator Intel(R) ICH8 Family USB Universal Host Controller - 2830 Intel(R) ICH8 Family USB Universal Host Controller - 2831 Intel(R) ICH8 Family USB Universal Host Controller - 2832 Intel(R) ICH8 Family USB Universal Host Controller - 2834 Intel(R) ICH8 Family USB Universal Host Controller - 2835 Intel(R) ICH8 Family USB2 Enhanced Host Controller - 2836 Intel(R) ICH8 Family USB2 Enhanced Host Controller - 283A Realtek High Definition Audio Communications Other Devices isatap.{AD16ECF3-5A16-4D87-9BB6-F24C0E8A14AB} isatap.{D86BD4A3-DE8A-40B2-8F0B-8357A542E167} Realtek RTL8101E Family PCI-E Fast Ethernet NIC (NDIS 6.0) primary Auto IP Address: 192.168.1.37 / 24 Gateway: 192.168.1.1 Dhcp Server: 192.168.1.1 Physical Address: 00:03:0D:88:85:8B RT73 USB Wireless LAN Card Auto IP Address: 169.254.1.221 / 16 Dhcp Server: none responded Physical Address: 00:10:60:95:FE:42 Teredo Tunneling Pseudo-Interface Networking Dns Server: 192.168.1.1 Microsoft AC Adapter Microsoft ACPI-Compliant Control Method Battery Standard PS/2 Keyboard PS/2 Compatible Mouse USB Root Hub (7x) Generic volume shadow copy Virus Protection [Back to Top] AVG 7.5.519 Version 7.5.519 Realtime File Scanning On Missing Microsoft Security Hotfixes [Back to Top] These required security hotfixes (using the 03/11/2008 Microsoft Security Bulletin Summary) were not found installed. Note: CIS benchmarks require that Critical and Important severity security hotfixes must be installed. Q936514 - Important (details...) Q946974 - Important (details...) Q947801 - Important (details...) Installed Microsoft Hotfixes [Back to Top] Windows Vista KB905866 on 12/03/2008 (details...) KB925528 on 11/12/2007 (details...) KB925902 on 11/12/2007 (details...) KB928089 on 11/12/2007 (details...) KB929123 on 11/12/2007 (details...) KB929399 on 11/12/2007 (details...) KB929427 on 11/12/2007 (details...) KB929615 on 11/12/2007 (details...) KB929685 on 11/12/2007 (details...) KB929735 on 11/12/2007 (details...) KB929761 on 11/12/2007 (details...) KB929762 on 11/12/2007 (details...) KB929763 on 11/12/2007 (details...) KB929777 on 11/12/2007 (details...) KB929916 on 11/12/2007 (details...) KB930163 on 11/12/2007 (details...) KB930178 on 11/12/2007 (details...) KB930585 on 11/12/2007 (details...) KB930857 on 11/12/2007 (details...) KB931099 on 11/12/2007 (details...) KB931174 on 11/12/2007 (details...) KB931213 on 11/12/2007 (details...) KB931573 on 07/03/2007 (details...) KB931621 on 11/12/2007 (details...) KB931768 on 11/12/2007 (details...) KB931836 on 11/12/2007 (details...) KB932246 on 11/12/2007 (details...) KB932471 on 12/03/2008 (details...) KB932634 on 11/12/2007 (details...) KB932635 on 11/12/2007 (details...) KB932636 on 11/12/2007 (details...) KB932818 on 11/12/2007 (details...) KB933360 on 11/12/2007 (details...) KB933566 on 11/12/2007 (details...) KB933579 on 11/12/2007 (details...) KB933729 on 11/12/2007 (details...) KB933928 on 11/12/2007 (details...) KB935280 on 11/12/2007 (details...) KB935652 on 11/12/2007 (details...) KB935807 on 11/12/2007 (details...) Windows Vista (continued) KB936021 on 11/12/2007 (details...) KB936357 on 11/12/2007 (details...) KB936782 on 11/12/2007 (details...) KB936824 on 11/12/2007 (details...) KB936825 on 11/12/2007 (details...) KB937077 on 11/12/2007 (details...) KB937143 on 11/12/2007 (details...) KB937287 on 14/03/2008 (details...) KB938123 on 11/12/2007 (details...) KB938127 on 11/12/2007 (details...) KB938194 on 11/12/2007 (details...) KB938371 on 12/03/2008 (details...) KB938952 on 11/12/2007 (details...) KB938979 on 11/12/2007 (details...) KB939159 on 11/12/2007 (details...) KB939165 on 11/12/2007 (details...) KB939653 on 11/12/2007 (details...) KB941202 on 11/12/2007 (details...) KB941229 on 11/12/2007 (details...) KB941568 on 12/03/2008 (details...) KB941569 on 12/03/2008 (details...) KB941600 on 11/12/2007 (details...) KB941649 on 11/12/2007 (details...) KB941651 on 11/12/2007 (details...) KB942624 on 12/03/2008 (details...) KB942763 on 12/03/2008 (details...) KB943055 on 12/03/2008 (details...) KB943078 on 12/03/2008 (details...) KB943302 on 12/03/2008 (details...) KB943411 on 12/03/2008 (details...) KB943899 on 12/03/2008 (details...) KB944533 on 12/03/2008 (details...) KB946026 on 12/03/2008 (details...) KB946041 on 12/03/2008 (details...) KB946456 on 12/03/2008 (details...) KB947172 on 14/03/2008 (details...) Click here to see all available Microsoft security hotfixes for this computer. Marks a security hotfix (using the 03/11/2008 Microsoft Security Bulletin Summary) Marks a security hotFix that fails verification (a security vulnerability) Marks a hotfix that verifies correctly Marks a hotfix that fails verification (note that failing hotfixes need to be reinstalled) Unmarked hotfixes lack the data to allow verification Click here for Belarc's System Management products, for large and small companies. Software Licenses [Back to Top] Belarc - Advisor 9f926ea5 Microsoft - Internet Explorer 89578-OEM-7332157-00180 (Key: 7VJMY-XWBMV-T3PCK-3FRWY-KKMRQ)e Microsoft - Windows Vista Home Premium 89578-OEM-7332157-00180 (Key: 7VJMY-XWBMV-T3PCK-3FRWY-KKMRQ)e Microsoft - Works 91923-OEM-0400003-00000 Microsoft - Works 9.0 91923-OEM-0400003-00000 (Key: TM66R-2Q86K-HXPBD-CQ9TR-9WTQY)e Software Versions (mouse over * for details, click * for location) [Back to Top] 2007 Microsoft Office system Version 12.0.4518.1014 * Adobe Acrobat Version 8.0.0.0 * Adobe Reader Version 8.1.0.2007051100 * Belarc, Inc. - Advisor Version 7.2x * Cyberlink - Power2Go Express Version 5.50.3321 * Cyberlink - Power2Go Version 5.50.3321 * Google Updater Version 2.0.734.29932.beta * GoogleToolbarNotifier Version 1, 2, 1128, 5462 * GRISOFT, s.r.o. - AVG 7.5 Anti-Virus System Version 7.5.0.420 * GRISOFT, s.r.o. - AVG Anti-Virus system Version 7.5.0.510 * Intel(R) Common User Interface Version 7.14.10.1409 * Microsoft (R) Windows Script Host Version 5.7.0.6000 * Microsoft Clip Organizer Version 12.0.4518.1014 * Microsoft Corporation - digital locker assistant Version 1.6.5 * Microsoft Corporation - Internet Explorer Version 7.00.6000.16386 * Microsoft Corporation - Messenger Version 8.5.1302 * Microsoft Corporation - Office Diagnostics Service Version 12.0.4518.1014 * Microsoft Corporation - Office Diagnostics Version 12.0.4518.1014 * Microsoft Corporation - Office Source Engine Version 12.0.4518.1014 * Microsoft Corporation - Windows Defender Version 1.1.1505.0 * Microsoft Corporation - Windows Installer - Unicode Version 4.0.6000.16386 * Microsoft Corporation - Windows Live installer Version 12.0.1471.1025 * Microsoft Corporation - Windows Live Mail Version 12.0.1606 * Microsoft Corporation - Windows Live Photo Gallery Version 12.0.1308 * Microsoft Corporation - Windows Live Writer Version 12.0.1366.1026 * Microsoft Corporation - Windows Version 1.0.0.1 * Microsoft Office InfoPath Version 12.0.4518.1014 * Microsoft Office OneNote Version 12.0.4518.1014 * Microsoft Office Picture Manager Version 12.0.4518.1014 * Microsoft Open XML Converter Version 12.0.4518.1014 * Microsoft® .NET Framework Version 2.0.50727.312 * Microsoft® .NET Framework Version 3.0.4506.25 * Microsoft® Works 9 Version 9.07.0613.0 * OLReg Application Version 4.00.1630 * Ralink Wireless Utility Version 1, 0, 14, 0 * StartMen Application Version 1.00.0726 * The TechGuys - Reminder_MUI Version 1.4.2757.14090 * -------------------------------------------------------------------------------- * Click to see where software is installed. a. Megahertz measurement may be inaccurate if other programs were busy during last analysis. b. Data may be transferred on the bus at one, two, or four times the Bus Clock rate. c. Memory slot contents may not add up to Installed Memory if some memory is not recognized by Windows. d. Memory slot contents is reported by the motherboard BIOS. Contact system vendor if slot contents are wrong. e. This may be the manufacturer's factory installed product key rather than yours. Copyright 2000-7, Belarc, Inc. All rights reserved. Legal notice. U.S. Patents 6085229, 5665951 and Patents pending. --------------------------------------------------------------------------------

03-18-2008, 08:38 AM	#9 (permalink)
Vash2000 Registered User Join Date: Nov 2006 Posts: 140 OS: Windows XP	Re: Wireless Network Problem What I would try doing is buying a USB wireless Adapter, just try that.