Unable to connect to internet - wireless

lbanil · 03-09-2008, 01:07 PM

Hi..
I recently purchased a DELL laptop & have been unable to connect to the Internet for a while now. I have a Huawei DSL modem connected to a Linksys wireless router. I am able to connect to the internet using my other laptops. There is no problem with the internet connection. Every time I try connecting to Internet, it says Limited or no connectivity & the IP assigned is some junk address randomly assigned by Winxp. My router is DHCP enabled. Not able to connect even though I assign the IP, Gateway & DNS and Not able to configure this laptop to access internet. My wireless router has TKIP (WPA-PSK) encryption enabled.
Pls suggest any suitable option to get connected to the internet.

Thanks !!

**johnwill** · 03-09-2008, 01:26 PM

Start by disabling ALL encryption and other security stuff like MAC filters on the router. Get it connecting that way, then add them back in.

Carol Greene · 03-09-2008, 03:14 PM

You need to make sure that your laptop wireless device is set up with the same "key" as your router. There should be a way to get into the wireless device. For example, on my husband's computer, I installed a wireless device that fits into the motherboard. On your lap top, this is usually built in. On my Sony VAIO, there is a little sliding switch on the front that allows me to turn it on or off. Make sure your wireless device on the lap top is on. Whether or not it is a user installed device or built in, there should be a way of getting into it and setting it up so it has the same key and other security items that allow you to get into the router.

lbanil · 03-10-2008, 03:09 AM

Thanks for the suggestion John but wuld you be able to suggest the steps to follow ? Am not a network guy & might not want to miss out any minute detail which might turn out to be important at a later..
Thanks in advance !!

lbanil · 03-10-2008, 03:23 AM

Thanks for your reply Carol. I have the wireless sliding switch ON & the WPA-PSK (TKIP encryption) password is correct as I use the same details to connect my office laptop to the wireless router @ home. This is my personal laptop (DELL Vostro 1500) which is not getting connected.

The laptop gets a default IP 169.254.xxx.xxx which is probably assigned by the OS (Winxp-HOME). However even ping google.com, ipconfig /release & ipconfig /renew DO NOT work. IF I give the IP, Gateway & DNS manually,it says connected but I am unable to connect to internet or even ping internet sites.
Wireless is enabled in CMOS-BIOS setup, Radio button / Sliding switch as well as using the DELL Utility called Quickset.
Any suggestions ??

**johnwill** · 03-10-2008, 08:14 AM

Does this machine connect using a wired connection?

lbanil · 03-10-2008, 12:13 PM

Nope..that doesnt work either. But I did connect to the internet just once in the last 1 month.

**johnwill** · 03-10-2008, 05:16 PM

TCP/IP stack repair options for use with Windows XP with SP2.

Start, Run, CMD to open a command prompt:

Reset TCP/IP stack to installation defaults. netsh int ip reset reset.log

Reset WINSOCK entries to installation defaults: netsh winsock reset catalog

Reboot the machine.

lbanil · 03-11-2008, 10:08 AM

Whoa..cool !! That worked...
Thanks a ton John..

Cheers !!

lbanil · 03-12-2008, 06:21 AM

John..not sure if the previous problem & the new one are interconnected.. I have the Internet working..no worries with that.
If I try to HIBERNATE the system, it doesnt work & a window pops up..saying that the Broadcom 440x 10/100 Integrated Controller is not allowing the system to Hibernate.Pls check for an updated driver.
Any suggestions for this unique problem ??

Thanks !!

**johnwill** · 03-12-2008, 08:09 AM

Well, the advice for an updated driver is a good one. Also, check in the power settings in Device Manager for that adapter to see if it's allowed to power down to save power.

pkpkpkpk · 08-19-2008, 07:50 PM

Hi, I seem to face a similar problem but the solution below did not fix it.
This laptop was connecting well to the internet till I took it over to a relative's place and used it on their network.

But right now, it shows that it is connected to my home network but for some reason, I am unable to make it work on both Firefox and IE.

Thanks for your time!

Quote:

Originally Posted by johnwill

TCP/IP stack repair options for use with Windows XP with SP2.

Start, Run, CMD to open a command prompt:

Reset TCP/IP stack to installation defaults. netsh int ip reset reset.log

Reset WINSOCK entries to installation defaults: netsh winsock reset catalog

Reboot the machine.

03-09-2008, 01:07 PM	#1 (permalink)
lbanil Registered User Join Date: Mar 2008 Posts: 7 OS: Winxp	Unable to connect to internet - wireless Hi.. I recently purchased a DELL laptop & have been unable to connect to the Internet for a while now. I have a Huawei DSL modem connected to a Linksys wireless router. I am able to connect to the internet using my other laptops. There is no problem with the internet connection. Every time I try connecting to Internet, it says Limited or no connectivity & the IP assigned is some junk address randomly assigned by Winxp. My router is DHCP enabled. Not able to connect even though I assign the IP, Gateway & DNS and Not able to configure this laptop to access internet. My wireless router has TKIP (WPA-PSK) encryption enabled. Pls suggest any suitable option to get connected to the internet. Thanks !!

03-09-2008, 01:26 PM	#2 (permalink)
johnwill Manager, Networking Forums Join Date: Sep 2002 Location: S.E. Pennsylvania, US Posts: 41,983 OS: Windows 7, XP-Pro, Vista, Linux Blog Entries: 1	Re: Unable to connect to internet - wireless Start by disabling ALL encryption and other security stuff like MAC filters on the router. Get it connecting that way, then add them back in. __________________ If TSF has helped you, Tell us about it! or Donate to help keep the site up! Microsoft MVP - Windows Desktop Experience

03-09-2008, 03:14 PM	#3 (permalink)
Carol Greene Registered User Join Date: Aug 2004 Posts: 82 OS: Win98	Re: Unable to connect to internet - wireless You need to make sure that your laptop wireless device is set up with the same "key" as your router. There should be a way to get into the wireless device. For example, on my husband's computer, I installed a wireless device that fits into the motherboard. On your lap top, this is usually built in. On my Sony VAIO, there is a little sliding switch on the front that allows me to turn it on or off. Make sure your wireless device on the lap top is on. Whether or not it is a user installed device or built in, there should be a way of getting into it and setting it up so it has the same key and other security items that allow you to get into the router.

03-10-2008, 03:09 AM	#4 (permalink)
lbanil Registered User Join Date: Mar 2008 Posts: 7 OS: Winxp	Re: Unable to connect to internet - wireless Thanks for the suggestion John but wuld you be able to suggest the steps to follow ? Am not a network guy & might not want to miss out any minute detail which might turn out to be important at a later.. Thanks in advance !!

03-10-2008, 03:23 AM	#5 (permalink)
lbanil Registered User Join Date: Mar 2008 Posts: 7 OS: Winxp	Re: Unable to connect to internet - wireless Thanks for your reply Carol. I have the wireless sliding switch ON & the WPA-PSK (TKIP encryption) password is correct as I use the same details to connect my office laptop to the wireless router @ home. This is my personal laptop (DELL Vostro 1500) which is not getting connected. The laptop gets a default IP 169.254.xxx.xxx which is probably assigned by the OS (Winxp-HOME). However even ping google.com, ipconfig /release & ipconfig /renew DO NOT work. IF I give the IP, Gateway & DNS manually,it says connected but I am unable to connect to internet or even ping internet sites. Wireless is enabled in CMOS-BIOS setup, Radio button / Sliding switch as well as using the DELL Utility called Quickset. Any suggestions ??

03-10-2008, 08:14 AM	#6 (permalink)
johnwill Manager, Networking Forums Join Date: Sep 2002 Location: S.E. Pennsylvania, US Posts: 41,983 OS: Windows 7, XP-Pro, Vista, Linux Blog Entries: 1	Re: Unable to connect to internet - wireless Does this machine connect using a wired connection? __________________ If TSF has helped you, Tell us about it! or Donate to help keep the site up! Microsoft MVP - Windows Desktop Experience

03-10-2008, 12:13 PM	#7 (permalink)
lbanil Registered User Join Date: Mar 2008 Posts: 7 OS: Winxp	Re: Unable to connect to internet - wireless Nope..that doesnt work either. But I did connect to the internet just once in the last 1 month.

03-10-2008, 05:16 PM	#8 (permalink)
johnwill Manager, Networking Forums Join Date: Sep 2002 Location: S.E. Pennsylvania, US Posts: 41,983 OS: Windows 7, XP-Pro, Vista, Linux Blog Entries: 1	Re: Unable to connect to internet - wireless TCP/IP stack repair options for use with Windows XP with SP2. Start, Run, CMD to open a command prompt: Reset TCP/IP stack to installation defaults. netsh int ip reset reset.log Reset WINSOCK entries to installation defaults: netsh winsock reset catalog Reboot the machine. __________________ If TSF has helped you, Tell us about it! or Donate to help keep the site up! Microsoft MVP - Windows Desktop Experience

03-11-2008, 10:08 AM	#9 (permalink)
lbanil Registered User Join Date: Mar 2008 Posts: 7 OS: Winxp	Re: Unable to connect to internet - wireless Whoa..cool !! That worked... Thanks a ton John.. Cheers !!

03-12-2008, 06:21 AM	#10 (permalink)
lbanil Registered User Join Date: Mar 2008 Posts: 7 OS: Winxp	Re: Unable to connect to internet - wireless John..not sure if the previous problem & the new one are interconnected.. I have the Internet working..no worries with that. If I try to HIBERNATE the system, it doesnt work & a window pops up..saying that the Broadcom 440x 10/100 Integrated Controller is not allowing the system to Hibernate.Pls check for an updated driver. Any suggestions for this unique problem ?? Thanks !!

03-12-2008, 08:09 AM	#11 (permalink)
johnwill Manager, Networking Forums Join Date: Sep 2002 Location: S.E. Pennsylvania, US Posts: 41,983 OS: Windows 7, XP-Pro, Vista, Linux Blog Entries: 1	Re: Unable to connect to internet - wireless Well, the advice for an updated driver is a good one. Also, check in the power settings in Device Manager for that adapter to see if it's allowed to power down to save power. __________________ If TSF has helped you, Tell us about it! or Donate to help keep the site up! Microsoft MVP - Windows Desktop Experience