hooking a 2nd pc up to the internet

[basketball12133]

I have a second computer that I want to get connected to the interent. It has an ethernet cable connecting it to the box provided by our server (at&t). The box hooks up to the computer that I am on and gets interent connection, but for some reason, the other computer does not connect to the internet. Any help would be appreciated.

[eduperson]

Can you type "ipconfig /all" on both machines, and post the results here. Please indicate which machine works and which doesn't.

[johnwill]

Please supply the following info, exact make and models of the equipment please.

What country are you located in.
Name of your ISP (Internet Service Provider).
Make and exact model of the broadband modem.
Make and exact model of the router (if a separate unit).
Model numbers can usually be obtained from the label on the device.
Connection type, wired or wireless.
If wireless, encryption used, (none, WEP, WPA, or WPA2)
Make and model of your computer.
Version and patch level of Windows on all affected machines, i.e. XP-Home (or XP-Pro), SP1-SP2, Vista, etc.
The Internet Browser in use, IE, Firefox, Opera, etc.

Also, please give an exact description of your problem symptoms, including the exact text of any error messages. If there are other computers on the same network, are they experiencing the same issue, or do they function normally?




On any affected computer, I'd also like to see this:

Hold the Windows key and press R, then type CMD to open a command prompt:

Type the following commands:

PING 216.109.112.135

PING yahoo.com

NBTSTAT -n

IPCONFIG /ALL

Right click in the command window and choose Select All, then hit Enter.
Paste the results in a message here.

If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here.

[Done_Fishin]

in case you don't know how

Click on the START button (bottom left hand corner of screen)

select Run

type the letters CMD followed by pressing Enter

a Black window will appear with the following

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Username>

type the instructions you were given at the prompt

[basketball12133]

Originally Posted by johnwill

Please supply the following info, exact make and models of the equipment please.

What country are you located in.
Name of your ISP (Internet Service Provider).
Make and exact model of the broadband modem.
Make and exact model of the router (if a separate unit).
Model numbers can usually be obtained from the label on the device.
Connection type, wired or wireless.
If wireless, encryption used, (none, WEP, WPA, or WPA2)
Make and model of your computer.
Version and patch level of Windows on all affected machines, i.e. XP-Home (or XP-Pro), SP1-SP2, Vista, etc.
The Internet Browser in use, IE, Firefox, Opera, etc.

Also, please give an exact description of your problem symptoms, including the exact text of any error messages. If there are other computers on the same network, are they experiencing the same issue, or do they function normally?

What country are you located in.
UNITED STATES
Name of your ISP (Internet Service Provider).
AT&T
Make and exact model of the broadband modem.
AT&T 3800HGV-B
Make and exact model of the router (if a separate unit).
Model numbers can usually be obtained from the label on the device.
Connection type, wired or wireless.
WIRED
If wireless, encryption used, (none, WEP, WPA, or WPA2)
NONE
Make and model of your computer.
GATEWAY A
Version and patch level of Windows on all affected machines, i.e. XP-Home (or XP-Pro), SP1-SP2, Vista, etc.
XP-HOME
The Internet Browser in use, IE, Firefox, Opera, etc.
INTERNET EXPLORER


[/quote]
On any affected computer, I'd also like to see this:

Hold the Windows key and press R, then type CMD to open a command prompt:

Type the following commands:

PING 216.109.112.135

PING yahoo.com

NBTSTAT -n

IPCONFIG /ALL

Right click in the command window and choose Select All, then hit Enter.
Paste the results in a message here.

If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here.[/quote]

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Account>
C:\Documents and Settings\Account>PING 216.109.112.135

Pinging 216.109.112.135 with 32 bytes of data:

Destination host unreachable.
Destination host unreachable.
Destination host unreachable.
Destination host unreachable.

Ping statistics for 216.109.112.135:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

C:\Documents and Settings\Account>PING YAHOO.COM
Ping request could not find host YAHOO.COM. Please check the name and try again.


C:\Documents and Settings\Account>NBTSTAT -n
NetBT is not bound to any devices
C:\Documents and Settings\Account>IPCONFIG /ALL

Windows IP Configuration


C:\Documents and Settings\Account>

[stangcharger]

i am not a fan of AT&T. we had their internet for a very brief term.

we had the exact same problem. we could connect to one computer directly connected to the modem. but if you went through any kind of router, you would lose connection on one of the computers.

We had atleast 5 different guys from AT&T come out and none of them could fix the problem.


went to COX cable and all computers worked on start up. same router same everything. didn't change a thing in settings.

hope you can get yours to work, sadly I never could.

[Done_Fishin]

as they used to say on the "Rowan and Martin's Laugh-In" (in german) ..

Very Interesting .... seriously that could solve a few questions

[basketball12133]

Originally Posted by stangcharger

i am not a fan of AT&T. we had their internet for a very brief term.

we had the exact same problem. we could connect to one computer directly connected to the modem. but if you went through any kind of router, you would lose connection on one of the computers.

We had atleast 5 different guys from AT&T come out and none of them could fix the problem.


went to COX cable and all computers worked on start up. same router same everything. didn't change a thing in settings.

hope you can get yours to work, sadly I never could.

The weird thing is that both our computers are connected to the same box (modem?) but one does not get interent. It has a cable labled ethernet going from the box to the computer, but i cannot get interent for some reason.

[Done_Fishin]

are you sure that it's labelled ethernet and should go to the computer ?? maybe it's an uplink and requires a crossover cable ?? check the user manual to ensure that you are correct in your way of thinking.

I also have a small router supplied by my ISP, it has ONE RJ45, ONE USB and ONE RJ11.

The RJ11 is for ADSL
THE USB is for ethernet and requires drivers to allow my 2nd PC to use it.
The RJ45 is for ethernet and requires that I install the correct configuration to my NIC.

[johnwill]

Hold the Windows key and press R, then type devmgmt.msc

Please respond to all the following steps.

1. Under Network adapters, please tell me all the devices listed.
2. Are there any devices under Network adapters that have a red x displayed?
3. Also, are there any devices anywhere in the Device Manager display with yellow ? or ! displayed?

[basketball12133]

Originally Posted by Done_Fishin

are you sure that it's labelled ethernet and should go to the computer ?? maybe it's an uplink and requires a crossover cable ?? check the user manual to ensure that you are correct in your way of thinking.

I also have a small router supplied by my ISP, it has ONE RJ45, ONE USB and ONE RJ11.

The RJ11 is for ADSL
THE USB is for ethernet and requires drivers to allow my 2nd PC to use it.
The RJ45 is for ethernet and requires that I install the correct configuration to my NIC.

I am sure, there is a big label attatched that says etherenet, and the AT&T guy plugged it into our computer when he installed the modem.

Originally Posted by johnwill

Hold the Windows key and press R, then type devmgmt.msc

Please respond to all the following steps.

1. Under Network adapters, please tell me all the devices listed.
2. Are there any devices under Network adapters that have a red x displayed?
3. Also, are there any devices anywhere in the Device Manager display with yellow ? or ! displayed?

There is an Intel(R) PRO/100 VE Network Connection with a red X over the symbol.

[basketball12133]

I selected the Intel(R) PRO/100 VE Network Connection and clicked enable device, and it changed to a WAN Miniport (ATW) with a yellow cirlce W/ and exclamation point in it.

[johnwill]

Can you post a screen shot of that?

To post a screen shot of the active window, hold the Alt key and press the PrtScn key. Open the Windows PAINT application and Paste the screen shot. You can then use PAINT to trim to suit, and save it as a JPG format file. To upload it to TSG, open the full reply window and use the Manage Attachments button to upload it here.

[basketball12133]

This is the screenshot

[Done_Fishin]

Well that's not what you described but it dopes show that your hardware is considered to be problematic. Have you tried to re-install the driver ??

do you get a response when you "ping 127.0.0.1 " from the command prompt ?

[johnwill]

You have no network hardware that's recognized by Windows.

[basketball12133]

Originally Posted by Done_Fishin

Well that's not what you described but it dopes show that your hardware is considered to be problematic. Have you tried to re-install the driver ??

do you get a response when you "ping 127.0.0.1 " from the command prompt ?

I just now re-installed all the drivers

when I ping 127.0.0.1 I got this:
Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Account>ping 127.0.0.1

Pinging 127.0.0.1 with 32 bytes of data:

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Ping statistics for 127.0.0.1:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms

C:\Documents and Settings\Account>

Originally Posted by johnwill

You have no network hardware that's recognized by Windows.

So do I have to get new hardware, or can I fix that?

[Done_Fishin]

try downloading and installing the latest driver for your network adapter .. I've also had a few problems with the same type but got it working after a few tries. I think tthat there might be a couple of different drivers for teh same device depending upon whether it's on-board (integrated) or a plug-in pci card

[basketball12133]

how do i download the driver, i cant connect to the internet. can i do it on this computer and move it to the other one?

[johnwill]

Yep, download it and move it with removable media.