Router Problems

[ethosgfc11]

I have a serious problem! I got a spyware on my computer last week and i removed it by using that Rogue remover. Once i removed it i could not get any internet on my computer. I tried resetting the router and that did not work. My computer can detect the wireless router but not get internet. I have tried reinstalling the wireless network, using XPTC/IP repair, i also rang up adam internet and belkin and they couldn't help me. I have also played around with the router settings with no prevail. Also using an ethernet connection doesnt work. I have tried everything please help. It is deffinitely got something to do with the router because the internet doesnt work on my laptop either.

[johnwill]

TCP/IP stack repair options for use with Windows XP with SP2.

Start, Run, CMD to open a command prompt:

Reset TCP/IP stack to installation defaults. netsh int ip reset reset.log

Reset WINSOCK entries to installation defaults: netsh winsock reset catalog

Reboot the machine.



Please supply the following info, exact make and models of the equipment please.

What country are you located in.
Name of your ISP (Internet Service Provider).
Make and exact model of the broadband modem.
Make and exact model of the router (if a separate unit).
Model numbers can usually be obtained from the label on the device.
Connection type, wired or wireless.
If wireless, encryption used, (none, WEP, WPA, or WPA2)
Make and model of your computer.
Version and patch level of Windows on all affected machines, i.e. XP-Home (or XP-Pro), SP1-SP2, Vista, etc.
The Internet Browser in use, IE, Firefox, Opera, etc.

Also, please give an exact description of your problem symptoms, including the exact text of any error messages.




On any affected computer, I'd also like to see this:

Hold the Windows key and press R, then type CMD to open a command prompt:

Type the following commands:

PING 216.109.112.135

PING yahoo.com

NBTSTAT -n

IPCONFIG /ALL

Right click in the command window and choose Select All, then hit Enter.
Paste the results in a message here.

If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here.

[ethosgfc11]

Australia
Adam Internet
Belkin 802.11g Wireless Router with ADSL modem
Wireless
no encryption
Dell Dimension 4700
XP home edition
Internet explorer, mozilla firefox

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\End user>PING 216.109.112.135

Pinging 216.109.112.135 with 32 bytes of data:

Reply from 192.168.2.1: Destination net unreachable.
Reply from 192.168.2.1: Destination net unreachable.
Reply from 192.168.2.1: Destination net unreachable.
Reply from 192.168.2.1: Destination net unreachable.

Ping statistics for 216.109.112.135:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms

C:\Documents and Settings\End user>PING yahoo.com
Ping request could not find host yahoo.com. Please check the name and try again.


C:\Documents and Settings\End user>NBTSTAT -n

Local Area Connection:
Node IpAddress: [0.0.0.0] Scope Id: []

No names in cache

Wireless Network Connection 8:
Node IpAddress: [192.168.2.2] Scope Id: []

NetBIOS Local Name Table

Name Type Status
---------------------------------------------
END-5F2BCB2A8C6<00> UNIQUE Registered
MSHOME <00> GROUP Registered
END-5F2BCB2A8C6<20> UNIQUE Registered
MSHOME <1E> GROUP Registered
MSHOME <1D> UNIQUE Registered
..__MSBROWSE__.<01> GROUP Registered

C:\Documents and Settings\End user>ipconfig /all

Windows IP Configuration

Host Name . . . . . . . . . . . . : end-5f2bcb2a8c6
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Unknown
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Description . . . . . . . . . . . : Intel(R) PRO/100 VE Network Connecti
on
Physical Address. . . . . . . . . : 00-11-11-B5-9A-79

Ethernet adapter Wireless Network Connection 8:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Belkin 54g Wireless USB Network Adap
ter
Physical Address. . . . . . . . . : 00-11-50-A3-A2-CE
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 192.168.2.2
Subnet Mask . . . . . . . . . . . : 255.255.255.0
IP Address. . . . . . . . . . . . : fe80::211:50ff:fea3:a2ce%6
Default Gateway . . . . . . . . . : 192.168.2.1
DHCP Server . . . . . . . . . . . : 192.168.2.1
DNS Servers . . . . . . . . . . . : 192.168.2.1
192.168.2.1
fec0:0:0:ffff::1%1
fec0:0:0:ffff::2%1
fec0:0:0:ffff::3%1
Lease Obtained. . . . . . . . . . : Sunday, 24 February 2008 2:15:03 PM
Lease Expires . . . . . . . . . . : Monday, 23 February 2009 2:15:03 PM

Tunnel adapter Teredo Tunneling Pseudo-Interface:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : FF-FF-FF-FF-FF-FF-FF-FF
Dhcp Enabled. . . . . . . . . . . : No
IP Address. . . . . . . . . . . . : fe80::ffff:ffff:fffd%5
Default Gateway . . . . . . . . . :
NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter Automatic Tunneling Pseudo-Interface:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Automatic Tunneling Pseudo-Interface

Physical Address. . . . . . . . . : C0-A8-02-02
Dhcp Enabled. . . . . . . . . . . : No
IP Address. . . . . . . . . . . . : fe80::5efe:192.168.2.2%2
Default Gateway . . . . . . . . . :
DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%1
fec0:0:0:ffff::2%1
fec0:0:0:ffff::3%1
NetBIOS over Tcpip. . . . . . . . : Disabled

C:\Documents and Settings\End user>

[ethosgfc11]

Any replies?????

[ethosgfc11]

Someone please help!!!!!!!

[johnwill]

I was away yesterday.

What is the EXACT model of the modem and router? Are they two separate units, or is this a combined modem/router?

From the look of your IPCONFIG, you're connecting to the router, so this appears to be something on the WAN side, which is why I'm pressing for exact details.

If they're separate units, have you tried connecting directly to the modem?

[ethosgfc11]

The wireless router and modem are one unit together. The model number of it is F5D7633-4 is that the only number you want?

[ethosgfc11]

This is definitely a router problem how can i get the router to detect ip and other settings like that?

[johnwill]

OK, let's start with a stack repair.

TCP/IP stack repair options for use with Windows XP with SP2.

Start, Run, CMD to open a command prompt:

Reset TCP/IP stack to installation defaults. netsh int ip reset reset.log

Reset WINSOCK entries to installation defaults: netsh winsock reset catalog

Reboot the machine.

[ethosgfc11]

already tried that didint work. What else?

[johnwill]

Try a wired connection.

[ethosgfc11]

tried that didint work.

[johnwill]

Reset the router to factory defaults and reconfigure.

[ethosgfc11]

have done that

[johnwill]

If it's a router issue, and a reset to factory defaults doesn't get you connected at least to the router's management pages, it's broken.

Of course, since I really don't know how you made sure it's a router issue...