Problem Connecting to Internet...Please Help

[marclon]

Hey Everyone,

Ok I’m having a problem connecting to the internet and here's the thing:

I have connected my modem and have recently reinstalled Windows on my PC,

I followed the installation guide through my ISP CD, when the software on the CD tries to reset my DHCP (By connecting to the provider), it takes a few minutes then come up with a ‘failure’ message, the software then advises me to go back to the previous step to make sure all the connections and wires have been set up properly.

Now on the network options screen I tried connecting my modem using ‘Windows wizard’ but I get a ‘Limited status or no connectivity’ message, with the usual exclamation box on the computers icon on the bottom left of my screen.

What annoying is that, when I put the same RG45 cable, from my modem, into the back of my laptop, it works fine, don’t need to do anything, the internet runs. I have also compared the settings of my Laptop and my PC, both are identical.

Software on my:

PC: Windows XP SP2

Laptop: Windows XP SP2 Version 2002

Can someone please help me, its so annoying.

Thanks.

[johnwill]

Did you cycle power on the modem when you changed the attached device?

Please supply the following info, exact make and models of the equipment please.

What country are you located in.
Name of your ISP (Internet Service Provider).
Make and exact model of the broadband modem.
Make and exact model of the router (if a separate unit).
Model numbers can usually be obtained from the label on the device.
Connection type, wired or wireless.
If wireless, encryption used, (none, WEP, WPA, or WPA2)
Make and model of your computer.
Version and patch level of Windows on all affected machines, i.e. XP-Home (or XP-Pro), SP1-SP2, Vista, etc.
The Internet Browser in use, IE, Firefox, Opera, etc.

Also, please give an exact description of your problem symptoms, including the exact text of any error messages.




On any affected computer, I'd also like to see this:

Hold the Windows key and press R, then type CMD to open a command prompt:

Type the following commands:

PING 216.109.112.135

PING yahoo.com

NBTSTAT -n

IPCONFIG /ALL

Right click in the command window and choose Select All, then hit Enter.
Paste the results in a message here.

If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here.

[marclon]

Hay John,

Hope your well, sorry about the multiple posts.

Did you cycle power on the modem when you changed the attached device?
‘Cycle Power’? not sure what this is.

Please supply the following info, exact make and models of the equipment please.

What country are you located in.
United Kingdom, England to be exact

Name of your ISP (Internet Service Provider).
‘Telewest Broadband – Blueyonder Broadband Internet’

Make and exact model of the broadband modem.
Motorola SB5100

Make and exact model of the router (if a separate unit).
Not Separate

Connection type, wired or wireless.
Wired
If wireless, encryption used, (none, WEP, WPA, or WPA2)
Make and model of your computer.
Emachine 5220

Version and patch level of Windows on all affected machines, i.e. XP-Home (or XP-Pro), SP1-SP2, Vista, etc.
Microsoft Windows XP SP2

The Internet Browser in use, IE, Firefox, Opera, etc.
Internet Explorer and Firefox

Also, please give an exact description of your problem symptoms, including the exact text of any error messages.
1. When I try to ‘Repair’ the connection through my ‘ Local Area Connection’ I get this message:

‘Windows could not finish repairing the problem because the following
action cannot be completed:
Renewing your IP address’

2. When I am prompted by my ISP CD Software to ‘Connect the Ethernet cable’
I connect the cable then the software says ‘Connecting to Broadband’. After a few seconds I get this error message:

‘Blueyonder installer could not renew the IP Address for your network
Adapter (DHCP).

Please ensure your cables are securely attached to your cable modem and the wall outlet. Also ensure that your cable modem is not on standby. After checking your cables, wait 90 seconds, then click Retry button to continue.

Click on Check Set-up to run again through the steps demonstrating how to connect the cable modem to your computer’

Not a a lot of help, I checked the cables are in and yes I have turned on the modem.

Right click in the command window and choose Select All, then hit Enter.
Paste the results in a message here.

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Administrator>PING 216.109.112.135

Pinging 216.109.112.135 with 32 bytes of data:

Destination host unreachable.
Destination host unreachable.
Destination host unreachable.
Destination host unreachable.

Ping statistics for 216.109.112.135:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

C:\Documents and Settings\Administrator>

If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a t


I hope all this helps, its all the information I can think of, thanks again dude.

Oh also I tryed this:

to renew my IP Address:

1. Click the Start menu button on the Windows taskbar.

2. Click Run... on this menu.

3. If the computer is holding a current IP address, type 'cmd' (without the quotes) in the text box that appears. A command prompt window appears on the screen.

4. Type 'ipconfig' (without the quotes) to view the status of the computer's IP address(es).

5. If the computer is holding a current IP address, type 'ipconfig /release' to let go of the address.

6. Type 'ipconfig /renew' to obtain a new IP address (whether or not the computer is holding a current address).

I got this response:

'C:\Documents and Settings\Administrator>ipconfig

Windows IP Configuration


Ethernet adapter Local Area Connection 2:

Connection-specific DNS Suffix . :
IP Address. . . . . . . . . . . . : 0.0.0.0
Subnet Mask . . . . . . . . . . . : 0.0.0.0
Default Gateway . . . . . . . . . :

C:\Documents and Settings\Administrator>'

[johnwill]

IP addresses of all zeros are normally caused by one of the following.

Diagnosis:

1. DHCP Service not running.
2. Duplicate IP address on the network.
3. Bad NIC card drivers.
4. Defective NIC hardware.

Resolution:

1. Check Control Panel, Administrative Tools, Services. The DHCP Client service should be Started and its Startup Type should be Automatic.
   
2. Turn off ALL of the computers and other network connected devices, restart (power cycle) the router, then restart all the computers and other network devices.
   
3. Check for upgraded drivers and/or reload the Network drivers.
   
4. Replace the Network Interface Card.

[marclon]

Ok Ill try those things you suggested, Ill let you know what happens,

Thank you for your help.

[marclon]

Diagnosis:

1. DHCP Service not running.
Ok All the settings are correct and in line with what you said.

2. Duplicate IP address on the network.
Tried this, made no difference,

3. Bad NIC card drivers.
Updated the drivers with the latest version, made no difference. Still cannot connect.

4. Defective NIC hardware.
There's is no problem with the NIC hardware, I was able to connect to the internet via the same Card prior to my Windows XP re installation.

Im getting the same error messages (As stated above) when I try to connect through 'Local Area Connection' (Limited connection) and through the IP Software ('Check the cables are in correctly').

Any other suggestions?

Thanks John.

[johnwill]

Try running SFC to replace any corrupted Windows files, here's an SFC Tutorial.

[marclon]

Ok thanks John, Ill give it a try and let you know how I get on.

[marclon]

Ok I followed the instruction it scanned my system then nothing, it just disappeared once it was done scanning?

[johnwill]

I assume there was no change in the problem?

Since the drivers you're using have never worked, are you SURE they're the correct drivers?

[marclon]

Im 100% sure the drivers are not the problem, I know I should have mentioned this before, but I recently had a new motherboard installed by a computer guy and after this I reinstalled windows, but I assume that shouldnt be the problem, because I have given you the full desp and specs of my computer,

Also thanks for your patients and time John, its much appreciated.

[johnwill]

Hold the Windows key and press R, then type devmgmt.msc

Under Network adapters, please tell me all the devices listed.
Are there any devices under Network adapters that have a red x displayed?
Also, are there any devices anywhere in the Device Manager display with yellow ? or ! displayed?