Multi-point connection issue, one computer

mik dell · 02-21-2008, 08:24 PM

Details:
Dell Inspiron 1100 Laptop
Comcast High-Speed Internet
XP SP 2 (upgraded online from SP 1)
Modem: Scientific Atlanta WebSTAR 2000 Series Cable Modem (also functions as a broadband phone modem).
Wireless Router: Netgear Range Max, WPN824 v2
PCI Wireless Card: Linksys Wireless G Notebook Adapter

IP Address: 98.193.253.146
Another "IP Address" listed, says "?"
Default Gateway: 98.193.253.1
Ping Address: could not find host

Problem: I was initially able to hook up directly to ethernet port (at a different household, ethernet cable running from a Linksys Wireless router's Port 1). I got my own Comcast account, the tech plugged in modem and loaded setup and driver from cd-roms. He had trouble keeping an ethernet connection. After he left, I lost ethernet connection and went to USB hookup, which has been doing well. I'm showing two LAN connections, one using the cable modem, the other showing the Broadcom Integrated Controller (a stock network adapter from Dell I believe?), and the Wireless G Note Book Adapter wireless connection. Both the wireless connection and Broadcom-affiliated LAN connection state "Limited or no connectivity" and "Network did not assign a network address to computer." A glance at the Device List will show all adapters, with red x's depending on which has been disabled at a given time. "Properties" for the Broadcom through Device Manager shows it to be functioning properly, yet the Broadcom Diagnostics says there is no driver for it (it has been downloaded properly). An IE connectivity diagnostic check warned of a problem because of two ethernet adapters. Where to start, please? Thanks, Mike

**johnwill** · 02-22-2008, 06:14 AM

Hold the Windows key and press R, then type devmgmt.msc

Under Network adapters, please tell me all the devices listed.
Are there any devices under Network adapters that have a red x displayed?
Also, are there any devices anywhere in the Device Manager display with yellow ? or ! displayed?

I'd also like to see this:

Hold the Windows key and press R, then type CMD to open a command prompt:

Type the following command:

IPCONFIG /ALL

Right click in the command window and choose Select All, then hit Enter.
Paste the results in a message here.

If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here.

mik dell · 02-22-2008, 07:14 AM

thanks for reply, I will be back at that computer this afternoon and will send requested info.

mik dell · 02-22-2008, 03:06 PM

Network adapters: Broadcom Integrated Controller (disabled by me; red-xed)
Scientific Atlanta cable modem: Enabled by me; no red-x.
wireless G Notebook Adapter: Disabled by me; red-xed.

Nothing else in DM highlighted in any warning colors.

And then as you requested:

C:\Documents and Settings\Owner>IPCONFIG /ALL

Windows IP Configuration

Host Name . . . . . . . . . . . . : MUSICIAN
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Unknown
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : hsd1.tn.comcast.net.

Ethernet adapter Local Area Connection 2:

Connection-specific DNS Suffix . : hsd1.tn.comcast.net.
Description . . . . . . . . . . . : Scientific-Atlanta WebSTAR 2000 seri
es Cable Modem
Physical Address. . . . . . . . . : 00-19-47-54-93-86
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 98.193.253.146
Subnet Mask . . . . . . . . . . . : 255.255.255.0
IP Address. . . . . . . . . . . . : ?
Default Gateway . . . . . . . . . : 98.193.253.1
DHCP Server . . . . . . . . . . . : 68.87.68.10
DNS Servers . . . . . . . . . . . : 68.87.68.162
68.87.74.162
?
?
?
Lease Obtained. . . . . . . . . . : Friday, February 22, 2008 3:43:54 PM

Lease Expires . . . . . . . . . . : Monday, February 25, 2008 3:14:21 PM

Tunnel adapter Teredo Tunneling Pseudo-Interface:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : FF-FF-FF-FF-FF-FF-FF-FF
Dhcp Enabled. . . . . . . . . . . : No
IP Address. . . . . . . . . . . . : ?
Default Gateway . . . . . . . . . :
NetBIOS over Tcpip. . . . . . . . : Disabled

C:\Documents and Settings\Owner>

**johnwill** · 02-23-2008, 10:47 AM

I'm at a loss. What is the connection I see, is that the USB connection?

mik dell · 02-23-2008, 12:49 PM

Quote:

Originally Posted by johnwill

I'm at a loss. What is the connection I see, is that the USB connection?

Yes, that is USB connection utilizing the cable modem.

mik dell · 02-23-2008, 12:54 PM

Attempts at using the cat5 port have resulted in "Network did not assign network address to computer" and "Limited or no connectivity." I did try to manually type those values in under Properties of the connection to no avail. I also have tried bridging connections, thinking this might help, but it hasn't. On a possibly related note, I have trouble connecting wirelessly at wi-fi spots. It will initially make an internet connection, then I'm bumped off, getting a message saying my computer is not able to connect with non-encryption setups.

mik dell · 02-23-2008, 06:15 PM

Quote:

Originally Posted by mik dell

Attempts at using the cat5 port have resulted in "Network did not assign network address to computer" and "Limited or no connectivity." I did try to manually type those values in under Properties of the connection to no avail. I also have tried bridging connections, thinking this might help, but it hasn't. On a possibly related note, I have trouble connecting wirelessly at wi-fi spots. It will initially make an internet connection, then I'm bumped off, getting a message saying my computer is not able to connect with non-encryption setups.

I have read that there may be conflicts with two network devices on same subnet...having said all this, I have no idea on how to rectify this situation! Seems like no one here has a clue, either.

**johnwill** · 02-23-2008, 06:24 PM

First off, you MUST disconnect the USB to use the Ethernet. Second, you MUST power cycle the modem to release the USB connection and allow the Ethernet to function.

mik dell · 02-23-2008, 06:51 PM

Thanks, John, I will try these steps.

mik dell · 02-25-2008, 09:00 PM

I did these things and the cat5 connection problem persists.

**johnwill** · 02-26-2008, 12:23 PM

Try these simple tests.

Hold the Windows key and press R, then type CMD to open a command prompt:

PING 216.109.112.135

PING yahoo.com

Right click in the command window and choose Select All, then hit Enter.
Paste the results in a message here.

If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here.

mik dell · 02-27-2008, 08:43 AM

Before posting your previous request, I'd better put a little info down in the event I cut myself off from the net by my tinkering (which is what has been the case for the past day). I went ahead and did a repair/freshening Xp install, hoping this might bring some order to the computer's default networking status. It did show some progress; now I have massive amounts of packets) flowing back and forth on cat5 (sometimes tilted towards more received than sent; weird), and bumped my USB hookup (just resolved). I'm no longer receiving "limited connectivity" or "network did not assign..." warnings on cat5. What I'm getting now is "IP address couldn't be renewed" when I attempt to repair connection. Anywho...

mik dell · 02-27-2008, 09:04 AM

cat5 enabled and power-cycled, usb disabled and unplugged:

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Owner>PING 216.109.112.135

Pinging 216.109.112.135 with 32 bytes of data:

Destination host unreachable.
Destination host unreachable.
Destination host unreachable.
Destination host unreachable.

Ping statistics for 216.109.112.135:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

C:\Documents and Settings\Owner>ping yahoo.com
Ping request could not find host yahoo.com. Please check the name and try again.

C:\Documents and Settings\Owner>

**johnwill** · 02-27-2008, 02:39 PM

Let's see the IPCONFIG /ALL results again.

mik dell · 02-28-2008, 08:19 AM

Quote:

Originally Posted by johnwill

Let's see the IPCONFIG /ALL results again.

o.k. here it is:

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Owner>ipconfig/all

Windows IP Configuration

C:\Documents and Settings\Owner>ipconfig/all

Windows IP Configuration

Host Name . . . . . . . . . . . . : MUSICIAN
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Broadcast
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection 1:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Broadcom 440x 10/100 Integrated Cont
roller
Physical Address. . . . . . . . . : 00-0B-DB-1A-ED-A3
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 0.0.0.0
Subnet Mask . . . . . . . . . . . : 0.0.0.0
IP Address. . . . . . . . . . . . : ?
Default Gateway . . . . . . . . . :
DHCP Server . . . . . . . . . . . : 255.255.255.255
DNS Servers . . . . . . . . . . . : ?
?
?

Tunnel adapter Teredo Tunneling Pseudo-Interface:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 02-00-54-55-4E-01
Dhcp Enabled. . . . . . . . . . . : No
IP Address. . . . . . . . . . . . : ?
Default Gateway . . . . . . . . . :
NetBIOS over Tcpip. . . . . . . . : Disabled

C:\Documents and Settings\Owner>

mik dell · 02-28-2008, 06:53 PM

just ran winsock fix and ip renew, no help.

**johnwill** · 02-29-2008, 08:02 AM

TCP/IP stack repair options for use with Windows XP with SP2.

Start, Run, CMD to open a command prompt:

Reset TCP/IP stack to installation defaults. netsh int ip reset reset.log

Reset WINSOCK entries to installation defaults: netsh winsock reset catalog

Reboot the machine.

mik dell · 02-29-2008, 08:31 AM

I did thoses steps, still no connection. The IE browser page says unable to find server or dns error.

mik dell · 02-29-2008, 08:36 AM

I'm wondering: does Comcast assign only one ip address per account? And, can there be a conflict in trying to use different connection setups (one for usb, one for cat5) for this one address, if there is only one given ip address? As stated before, I initially had a great cat5 connection just running my computer off someone's Comcast account (cat5 to their router). Is it possible the problem resides in having connected in that way?

02-21-2008, 08:24 PM	#1 (permalink)
mik dell Registered User Join Date: Feb 2008 Posts: 18 OS: XP SP 2	Multi-point connection issue, one computer Details: Dell Inspiron 1100 Laptop Comcast High-Speed Internet XP SP 2 (upgraded online from SP 1) Modem: Scientific Atlanta WebSTAR 2000 Series Cable Modem (also functions as a broadband phone modem). Wireless Router: Netgear Range Max, WPN824 v2 PCI Wireless Card: Linksys Wireless G Notebook Adapter IP Address: 98.193.253.146 Another "IP Address" listed, says "?" Default Gateway: 98.193.253.1 Ping Address: could not find host Problem: I was initially able to hook up directly to ethernet port (at a different household, ethernet cable running from a Linksys Wireless router's Port 1). I got my own Comcast account, the tech plugged in modem and loaded setup and driver from cd-roms. He had trouble keeping an ethernet connection. After he left, I lost ethernet connection and went to USB hookup, which has been doing well. I'm showing two LAN connections, one using the cable modem, the other showing the Broadcom Integrated Controller (a stock network adapter from Dell I believe?), and the Wireless G Note Book Adapter wireless connection. Both the wireless connection and Broadcom-affiliated LAN connection state "Limited or no connectivity" and "Network did not assign a network address to computer." A glance at the Device List will show all adapters, with red x's depending on which has been disabled at a given time. "Properties" for the Broadcom through Device Manager shows it to be functioning properly, yet the Broadcom Diagnostics says there is no driver for it (it has been downloaded properly). An IE connectivity diagnostic check warned of a problem because of two ethernet adapters. Where to start, please? Thanks, Mike

02-22-2008, 06:14 AM	#2 (permalink)
johnwill Manager, Networking Forums Join Date: Sep 2002 Location: S.E. Pennsylvania, US Posts: 41,940 OS: Windows 7, XP-Pro, Vista, Linux Blog Entries: 1	Re: Multi-point connection issue, one computer Hold the Windows key and press R, then type devmgmt.msc Under Network adapters, please tell me all the devices listed. Are there any devices under Network adapters that have a red x displayed? Also, are there any devices anywhere in the Device Manager display with yellow ? or ! displayed? I'd also like to see this: Hold the Windows key and press R, then type CMD to open a command prompt: Type the following command: IPCONFIG /ALL Right click in the command window and choose Select All, then hit Enter. Paste the results in a message here. If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here. __________________ If TSF has helped you, Tell us about it! or Donate to help keep the site up! Microsoft MVP - Windows Desktop Experience

02-22-2008, 07:14 AM	#3 (permalink)
mik dell Registered User Join Date: Feb 2008 Posts: 18 OS: XP SP 2	Re: Multi-point connection issue, one computer thanks for reply, I will be back at that computer this afternoon and will send requested info.

02-22-2008, 03:06 PM	#4 (permalink)
mik dell Registered User Join Date: Feb 2008 Posts: 18 OS: XP SP 2	Re: Multi-point connection issue, one computer Network adapters: Broadcom Integrated Controller (disabled by me; red-xed) Scientific Atlanta cable modem: Enabled by me; no red-x. wireless G Notebook Adapter: Disabled by me; red-xed. Nothing else in DM highlighted in any warning colors. And then as you requested: C:\Documents and Settings\Owner>IPCONFIG /ALL Windows IP Configuration Host Name . . . . . . . . . . . . : MUSICIAN Primary Dns Suffix . . . . . . . : Node Type . . . . . . . . . . . . : Unknown IP Routing Enabled. . . . . . . . : No WINS Proxy Enabled. . . . . . . . : No DNS Suffix Search List. . . . . . : hsd1.tn.comcast.net. Ethernet adapter Local Area Connection 2: Connection-specific DNS Suffix . : hsd1.tn.comcast.net. Description . . . . . . . . . . . : Scientific-Atlanta WebSTAR 2000 seri es Cable Modem Physical Address. . . . . . . . . : 00-19-47-54-93-86 Dhcp Enabled. . . . . . . . . . . : Yes Autoconfiguration Enabled . . . . : Yes IP Address. . . . . . . . . . . . : 98.193.253.146 Subnet Mask . . . . . . . . . . . : 255.255.255.0 IP Address. . . . . . . . . . . . : ? Default Gateway . . . . . . . . . : 98.193.253.1 DHCP Server . . . . . . . . . . . : 68.87.68.10 DNS Servers . . . . . . . . . . . : 68.87.68.162 68.87.74.162 ? ? ? Lease Obtained. . . . . . . . . . : Friday, February 22, 2008 3:43:54 PM Lease Expires . . . . . . . . . . : Monday, February 25, 2008 3:14:21 PM Tunnel adapter Teredo Tunneling Pseudo-Interface: Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface Physical Address. . . . . . . . . : FF-FF-FF-FF-FF-FF-FF-FF Dhcp Enabled. . . . . . . . . . . : No IP Address. . . . . . . . . . . . : ? Default Gateway . . . . . . . . . : NetBIOS over Tcpip. . . . . . . . : Disabled C:\Documents and Settings\Owner>

02-23-2008, 10:47 AM	#5 (permalink)
johnwill Manager, Networking Forums Join Date: Sep 2002 Location: S.E. Pennsylvania, US Posts: 41,940 OS: Windows 7, XP-Pro, Vista, Linux Blog Entries: 1	Re: Multi-point connection issue, one computer I'm at a loss. What is the connection I see, is that the USB connection? __________________ If TSF has helped you, Tell us about it! or Donate to help keep the site up! Microsoft MVP - Windows Desktop Experience

02-23-2008, 12:54 PM	#7 (permalink)
mik dell Registered User Join Date: Feb 2008 Posts: 18 OS: XP SP 2	Re: Multi-point connection issue, one computer Attempts at using the cat5 port have resulted in "Network did not assign network address to computer" and "Limited or no connectivity." I did try to manually type those values in under Properties of the connection to no avail. I also have tried bridging connections, thinking this might help, but it hasn't. On a possibly related note, I have trouble connecting wirelessly at wi-fi spots. It will initially make an internet connection, then I'm bumped off, getting a message saying my computer is not able to connect with non-encryption setups.

02-23-2008, 06:24 PM	#9 (permalink)
johnwill Manager, Networking Forums Join Date: Sep 2002 Location: S.E. Pennsylvania, US Posts: 41,940 OS: Windows 7, XP-Pro, Vista, Linux Blog Entries: 1	Re: Multi-point connection issue, one computer First off, you MUST disconnect the USB to use the Ethernet. Second, you MUST power cycle the modem to release the USB connection and allow the Ethernet to function. __________________ If TSF has helped you, Tell us about it! or Donate to help keep the site up! Microsoft MVP - Windows Desktop Experience

02-23-2008, 06:51 PM	#10 (permalink)
mik dell Registered User Join Date: Feb 2008 Posts: 18 OS: XP SP 2	Re: Multi-point connection issue, one computer Thanks, John, I will try these steps.

02-25-2008, 09:00 PM	#11 (permalink)
mik dell Registered User Join Date: Feb 2008 Posts: 18 OS: XP SP 2	Re: Multi-point connection issue, one computer I did these things and the cat5 connection problem persists.

02-26-2008, 12:23 PM	#12 (permalink)
johnwill Manager, Networking Forums Join Date: Sep 2002 Location: S.E. Pennsylvania, US Posts: 41,940 OS: Windows 7, XP-Pro, Vista, Linux Blog Entries: 1	Re: Multi-point connection issue, one computer Try these simple tests. Hold the Windows key and press R, then type CMD to open a command prompt: PING 216.109.112.135 PING yahoo.com Right click in the command window and choose Select All, then hit Enter. Paste the results in a message here. If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here. __________________ If TSF has helped you, Tell us about it! or Donate to help keep the site up! Microsoft MVP - Windows Desktop Experience

02-27-2008, 08:43 AM	#13 (permalink)
mik dell Registered User Join Date: Feb 2008 Posts: 18 OS: XP SP 2	Re: Multi-point connection issue, one computer Before posting your previous request, I'd better put a little info down in the event I cut myself off from the net by my tinkering (which is what has been the case for the past day). I went ahead and did a repair/freshening Xp install, hoping this might bring some order to the computer's default networking status. It did show some progress; now I have massive amounts of packets) flowing back and forth on cat5 (sometimes tilted towards more received than sent; weird), and bumped my USB hookup (just resolved). I'm no longer receiving "limited connectivity" or "network did not assign..." warnings on cat5. What I'm getting now is "IP address couldn't be renewed" when I attempt to repair connection. Anywho...

02-27-2008, 09:04 AM	#14 (permalink)
mik dell Registered User Join Date: Feb 2008 Posts: 18 OS: XP SP 2	Re: Multi-point connection issue, one computer cat5 enabled and power-cycled, usb disabled and unplugged: Microsoft Windows XP [Version 5.1.2600] (C) Copyright 1985-2001 Microsoft Corp. C:\Documents and Settings\Owner>PING 216.109.112.135 Pinging 216.109.112.135 with 32 bytes of data: Destination host unreachable. Destination host unreachable. Destination host unreachable. Destination host unreachable. Ping statistics for 216.109.112.135: Packets: Sent = 4, Received = 0, Lost = 4 (100% loss), C:\Documents and Settings\Owner>ping yahoo.com Ping request could not find host yahoo.com. Please check the name and try again. C:\Documents and Settings\Owner>

02-27-2008, 02:39 PM	#15 (permalink)
johnwill Manager, Networking Forums Join Date: Sep 2002 Location: S.E. Pennsylvania, US Posts: 41,940 OS: Windows 7, XP-Pro, Vista, Linux Blog Entries: 1	Re: Multi-point connection issue, one computer Let's see the IPCONFIG /ALL results again. __________________ If TSF has helped you, Tell us about it! or Donate to help keep the site up! Microsoft MVP - Windows Desktop Experience

02-28-2008, 06:53 PM	#17 (permalink)
mik dell Registered User Join Date: Feb 2008 Posts: 18 OS: XP SP 2	Re: Multi-point connection issue, one computer just ran winsock fix and ip renew, no help.

02-29-2008, 08:02 AM	#18 (permalink)
johnwill Manager, Networking Forums Join Date: Sep 2002 Location: S.E. Pennsylvania, US Posts: 41,940 OS: Windows 7, XP-Pro, Vista, Linux Blog Entries: 1	Re: Multi-point connection issue, one computer TCP/IP stack repair options for use with Windows XP with SP2. Start, Run, CMD to open a command prompt: Reset TCP/IP stack to installation defaults. netsh int ip reset reset.log Reset WINSOCK entries to installation defaults: netsh winsock reset catalog Reboot the machine. __________________ If TSF has helped you, Tell us about it! or Donate to help keep the site up! Microsoft MVP - Windows Desktop Experience

02-29-2008, 08:31 AM	#19 (permalink)
mik dell Registered User Join Date: Feb 2008 Posts: 18 OS: XP SP 2	Re: Multi-point connection issue, one computer I did thoses steps, still no connection. The IE browser page says unable to find server or dns error.

02-29-2008, 08:36 AM	#20 (permalink)
mik dell Registered User Join Date: Feb 2008 Posts: 18 OS: XP SP 2	Re: Multi-point connection issue, one computer I'm wondering: does Comcast assign only one ip address per account? And, can there be a conflict in trying to use different connection setups (one for usb, one for cat5) for this one address, if there is only one given ip address? As stated before, I initially had a great cat5 connection just running my computer off someone's Comcast account (cat5 to their router). Is it possible the problem resides in having connected in that way?