i think i have a virus on my laptop...

melmas · 02-02-2008, 02:17 PM

i may have downloaded a virus and now i cannot connect to the internet. when i open internet explorer or firefox, i get the "server not found" error, and when i run a command for IPCONFIG it says "an internal error occurred:a device attached to the system is not functioning". my wireless network is enabled and working.

help please? i am pretty computer dumb when it comes to stuff like this....

johnwill · 02-02-2008, 02:20 PM

Hold the Windows key and press R, then type devmgmt.msc

Under Network adapters, please tell me all the devices listed. Also, are there any devices anywhere in the Device Manager display with yellow ? or ! displayed?

melmas · 02-02-2008, 03:01 PM

under network adapters i have:
BroadJump PPPoE Adapter
DAVICOM 9102/A PCI Fast Ethernet Adapter
D-Link AirPlus G DWL-G630 Wireless CardPul Adapter #2

There aren't any alert notifications or symbols anywhere

johnwill · 02-02-2008, 06:23 PM

TCP/IP stack repair options for use with Windows XP with SP2.

Start, Run, CMD to open a command prompt:

Reset TCP/IP stack to installation defaults. netsh int ip reset reset.log

Reset WINSOCK entries to installation defaults: netsh winsock reset catalog

Reboot the machine.

melmas · 02-03-2008, 08:12 AM

the first one seemed to work, but when i tried the second cammand, it came up with an error saying "the following command was not found: winsock reset catalog" should i still reboot?

johnwill · 02-03-2008, 09:59 AM

You obviously don't have SP2 installed.

Try this one: Automated WINSOCK Fix all Windows Versions

02-02-2008, 02:17 PM	#1 (permalink)
melmas Registered User Join Date: Feb 2008 Posts: 3 OS: windows xp	i think i have a virus on my laptop... i may have downloaded a virus and now i cannot connect to the internet. when i open internet explorer or firefox, i get the "server not found" error, and when i run a command for IPCONFIG it says "an internal error occurred:a device attached to the system is not functioning". my wireless network is enabled and working. help please? i am pretty computer dumb when it comes to stuff like this....

02-02-2008, 02:20 PM	#2 (permalink)
johnwill Manager, Networking Forums Join Date: Sep 2002 Location: S.E. Pennsylvania, US Posts: 32,549 OS: XP-Pro, Vista, Linux Blog Entries: 1	Re: i think i have a virus on my laptop... Hold the Windows key and press R, then type devmgmt.msc Under Network adapters, please tell me all the devices listed. Also, are there any devices anywhere in the Device Manager display with yellow ? or ! displayed? __________________ If TSF has helped you, Tell us about it! or Donate to help keep the site up! Microsoft MVP - Windows Desktop Experience

02-02-2008, 03:01 PM	#3 (permalink)
melmas Registered User Join Date: Feb 2008 Posts: 3 OS: windows xp	Re: i think i have a virus on my laptop... under network adapters i have: BroadJump PPPoE Adapter DAVICOM 9102/A PCI Fast Ethernet Adapter D-Link AirPlus G DWL-G630 Wireless CardPul Adapter #2 There aren't any alert notifications or symbols anywhere

02-02-2008, 06:23 PM	#4 (permalink)
johnwill Manager, Networking Forums Join Date: Sep 2002 Location: S.E. Pennsylvania, US Posts: 32,549 OS: XP-Pro, Vista, Linux Blog Entries: 1	Re: i think i have a virus on my laptop... TCP/IP stack repair options for use with Windows XP with SP2. Start, Run, CMD to open a command prompt: Reset TCP/IP stack to installation defaults. netsh int ip reset reset.log Reset WINSOCK entries to installation defaults: netsh winsock reset catalog Reboot the machine. __________________ If TSF has helped you, Tell us about it! or Donate to help keep the site up! Microsoft MVP - Windows Desktop Experience

02-03-2008, 08:12 AM	#5 (permalink)
melmas Registered User Join Date: Feb 2008 Posts: 3 OS: windows xp	Re: i think i have a virus on my laptop... the first one seemed to work, but when i tried the second cammand, it came up with an error saying "the following command was not found: winsock reset catalog" should i still reboot?

02-03-2008, 09:59 AM	#6 (permalink)
johnwill Manager, Networking Forums Join Date: Sep 2002 Location: S.E. Pennsylvania, US Posts: 32,549 OS: XP-Pro, Vista, Linux Blog Entries: 1	Re: i think i have a virus on my laptop... You obviously don't have SP2 installed. Try this one: Automated WINSOCK Fix all Windows Versions __________________ If TSF has helped you, Tell us about it! or Donate to help keep the site up! Microsoft MVP - Windows Desktop Experience