[SOLVED] Connect to Internet

[kstucchi]

I'm at my wits end. Can someone please help?

I have a year-old HP desktop that cannot connect to the Internet using either IE6 or Firefox or anything else. I can ping some websites and cannot ping others.

One weird thing is that I tried to access Norton Help (thinking it could be the firewall or something) and on a page called "Connecting to Support" it states it is unable to identify the network adapter used to conenct to the internet and at the bottom it has a listing for "Missing Network Adaptors" with Ethernet - HP EN1207D-TX PCI 10/100 Fast Ethernet Adapter underneath.

Do I need a new NIC?

I've ruled out the Ethernet cable (swapped it), the router (bypassed it), the cable modem (using it to make this post). AND updated (didn't work) then reinstalled (didn't work) the driver for the NIC that the Local Connection is using (Realtek).

[jarod]

Is there a connected (LAN) sign below the taskbar near the clock there.

If yes, then it could be your browser setting problem...

If not, then perhaps your ethernet card is malfunctioning
Do you get a new hardware detected when you start your computer, asking for a software for your ethernet card when you start

[johnwill]

Totally uninstall Norton, then use the Norton Removal Tool to finish the job.

TCP/IP stack repair options for use with Windows XP with SP2.

Start, Run, CMD to open a command prompt:

Reset TCP/IP stack to installation defaults. netsh int ip reset reset.log

Reset WINSOCK entries to installation defaults: netsh winsock reset catalog

Reboot the machine.



See if you can get proper connection now.

[kstucchi]

Thank you for your responses! I don't really know how I fixed it because I repeated the same steps I tried a million times, but somehow I got it working.

Totally removed Norton, totally removed Live Update, ipconfig/release, ipconfig/renew, netsh int ip reset reset.log (the last 3 steps, at least 5 times), rebooted, and bam I'm back in business.

Phew!

Thanks again!

[johnwill]

You're welcome.

[kstucchi]

I'm afraid I spoke too soon. I suspect a virus or malware of some kind.

Does this sound familiar to anyone?

This is wired access, btw, not wireless.

When booted normally, I cannot connect to the Internet via IE6 or Firefox nor can I download email to MS Outlook. I can, however, update definition files (AVG Free Anti-virus and SuperAntiSpyware) and ping websites (www.yahoo.com). NIC appears to be functioning normally and packets appear to have been sent and received when looking at Local Area Connection.

Internet access appears to act completely normally when computer is booted in safe mode with networking.

Before I disable each and every startup program and system service one at a time to identify the culprit, I'm hoping someone else has seen this behavior and can help me.

Should I go to the malware forum and post a hijackthis log?

Thank you!

[johnwill]

Well, what I'd do to speed the process is disable the MSCONFIG items in groups. Start with about 25% of them, and when you hit the group that seems to fix it, narrow it down within that group. A binary search makes the process much faster than doing it one at a time.

[kstucchi]

I turned off all of the startup programs and I still could not connect.

I then turned off all of the services that are also turned off in Safe Mode with Networking. Still could not connect.

Then I discovered a handy tool called "Network Diagnostics". I would appreciate your opinion. It looks like I have 2 NICs, not sure why, and one of them fails, but is inconsistent.

Modems
- Network Adapters FAILED
- [00000001] HP EN1207D-TX PCI 10/100 Fast Ethernet Adapter (FAILED)
ArpAlwaysSourceRoute = (empty)
ArpUseEtherSNAP = (empty)
Caption = [00000001] HP EN1207D-TX PCI 10/100 Fast Ethernet Adapter
DatabasePath = %SystemRoot%\System32\drivers\etc
DeadGWDetectEnabled = (empty)
+ DefaultIPGateway = 192.168.2.1(Same Subnet) (PASSED)
Pinging 192.168.2.1 with 32 bytes of data:
Reply from 192.168.2.1: bytes=32 time<1ms TTL=0
Reply from 192.168.2.1: bytes=32 time<1ms TTL=0
Reply from 192.168.2.1: bytes=32 time<1ms TTL=0
Reply from 192.168.2.1: bytes=32 time<1ms TTL=0
Ping statistics for 192.168.2.1:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss)
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms
DefaultTOS = (empty)
DefaultTTL = (empty)
Description = Realtek RTL8139/810x Family Fast Ethernet NIC - Packet Scheduler Miniport
DHCPEnabled = TRUE
DHCPLeaseExpires = 12:16:28 AM 9/15/2005
DHCPLeaseObtained = 12:16:28 AM 8/31/2005
+ DHCPServer = 16.92.3.250 (FAILED)
Pinging 16.92.3.250 with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Ping statistics for 16.92.3.250:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss)
DNSDomain = americas.hpqcorp.net
DNSDomainSuffixSearchOrder = (empty)
DNSEnabledForWINSResolution = FALSE
DNSHostName = Halifax
+ DNSServerSearchOrder (FAILED)
+ 16.92.3.242 (FAILED)
Pinging 16.92.3.242 with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Ping statistics for 16.92.3.242:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss)
+ 16.92.3.243 (FAILED)
Pinging 16.92.3.243 with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Ping statistics for 16.92.3.243:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss)
+ 16.81.3.243 (FAILED)
Pinging 16.81.3.243 with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Ping statistics for 16.81.3.243:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss)
+ 16.118.3.243 (FAILED)
Pinging 16.118.3.243 with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Ping statistics for 16.118.3.243:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss)
DomainDNSRegistrationEnabled = FALSE
ForwardBufferMemory = (empty)
FullDNSRegistrationEnabled = TRUE
GatewayCostMetric = 20
IGMPLevel = (empty)
Index = 1
+ IPAddress = 192.168.2.102 (PASSED)
Pinging 192.168.2.102 with 32 bytes of data:
Reply from 192.168.2.102: bytes=32 time<1ms TTL=0
Reply from 192.168.2.102: bytes=32 time<1ms TTL=0
Reply from 192.168.2.102: bytes=32 time<1ms TTL=0
Reply from 192.168.2.102: bytes=32 time<1ms TTL=0
Ping statistics for 192.168.2.102:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss)
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms
IPConnectionMetric = 20
IPEnabled = TRUE
IPFilterSecurityEnabled = FALSE
IPPortSecurityEnabled = (empty)
IPSubnet = 255.255.255.0
IPUseZeroBroadcast = (empty)
IPXAddress = (empty)
IPXEnabled = FALSE
IPXFrameType = (empty)
IPXMediaType = (empty)
IPXNetworkNumber = (empty)
IPXVirtualNetNumber = (empty)
KeepAliveInterval = (empty)
KeepAliveTime = (empty)
MACAddress = 00:18:F3:E8:7B:3C
MTU = (empty)
NumForwardPackets = (empty)
PMTUBHDetectEnabled = (empty)
PMTUDiscoveryEnabled = TRUE
ServiceName = RTL8139
SettingID = {892900FC-9814-4488-99C0-81491C1EE93D}
TcpipNetbiosOptions = 0
TcpMaxConnectRetransmissions = (empty)
TcpMaxDataRetransmissions = (empty)
TcpNumConnections = (empty)
TcpUseRFC1122UrgentPointer = (empty)
TcpWindowSize = 15246
WINSEnableLMHostsLookup = FALSE
WINSHostLookupFile = (empty)
WINSPrimaryServer = (empty)
WINSScopeID = (empty)
WINSSecondaryServer = (empty)
+ [00000002] Realtek RTL8139/810x Family Fast Ethernet NIC (PASSED)
ArpAlwaysSourceRoute = (empty)
ArpUseEtherSNAP = (empty)
Caption = [00000002] Realtek RTL8139/810x Family Fast Ethernet NIC
DatabasePath = %SystemRoot%\System32\drivers\etc
DeadGWDetectEnabled = (empty)
+ DefaultIPGateway = 192.168.2.1(Same Subnet) (PASSED)
Pinging 192.168.2.1 with 32 bytes of data:
Reply from 192.168.2.1: bytes=32 time<1ms TTL=0
Reply from 192.168.2.1: bytes=32 time<1ms TTL=0
Reply from 192.168.2.1: bytes=32 time<1ms TTL=0
Reply from 192.168.2.1: bytes=32 time<1ms TTL=0
Ping statistics for 192.168.2.1:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss)
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms
DefaultTOS = (empty)
DefaultTTL = (empty)
Description = Realtek RTL8139/810x Family Fast Ethernet NIC - Packet Scheduler Miniport
DHCPEnabled = TRUE
DHCPLeaseExpires = 4:01:22 PM 2/10/2008
DHCPLeaseObtained = 4:01:22 PM 2/3/2008
+ DHCPServer = 192.168.2.1 (PASSED)
Pinging 192.168.2.1 with 32 bytes of data:
Reply from 192.168.2.1: bytes=32 time<1ms TTL=0
Reply from 192.168.2.1: bytes=32 time<1ms TTL=0
Reply from 192.168.2.1: bytes=32 time<1ms TTL=0
Reply from 192.168.2.1: bytes=32 time<1ms TTL=0
Ping statistics for 192.168.2.1:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss)
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms
DNSDomain = (empty)
DNSDomainSuffixSearchOrder = (empty)
DNSEnabledForWINSResolution = FALSE
DNSHostName = Halifax
+ DNSServerSearchOrder = 192.168.2.1 (PASSED)
Pinging 192.168.2.1 with 32 bytes of data:
Reply from 192.168.2.1: bytes=32 time<1ms TTL=0
Reply from 192.168.2.1: bytes=32 time<1ms TTL=0
Reply from 192.168.2.1: bytes=32 time<1ms TTL=0
Reply from 192.168.2.1: bytes=32 time<1ms TTL=0
Ping statistics for 192.168.2.1:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss)
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms
DomainDNSRegistrationEnabled = FALSE
ForwardBufferMemory = (empty)
FullDNSRegistrationEnabled = TRUE
GatewayCostMetric = 20
IGMPLevel = (empty)
Index = 2
+ IPAddress = 192.168.2.102 (PASSED)
Pinging 192.168.2.102 with 32 bytes of data:
Reply from 192.168.2.102: bytes=32 time<1ms TTL=0
Reply from 192.168.2.102: bytes=32 time<1ms TTL=0
Reply from 192.168.2.102: bytes=32 time<1ms TTL=0
Reply from 192.168.2.102: bytes=32 time<1ms TTL=0
Ping statistics for 192.168.2.102:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss)
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms
IPConnectionMetric = 20
IPEnabled = TRUE
IPFilterSecurityEnabled = FALSE
IPPortSecurityEnabled = (empty)
IPSubnet = 255.255.255.0
IPUseZeroBroadcast = (empty)
IPXAddress = (empty)
IPXEnabled = FALSE
IPXFrameType = (empty)
IPXMediaType = (empty)
IPXNetworkNumber = (empty)
IPXVirtualNetNumber = (empty)
KeepAliveInterval = (empty)
KeepAliveTime = (empty)
MACAddress = 00:18:F3:E8:7B:3C
MTU = (empty)
NumForwardPackets = (empty)
PMTUBHDetectEnabled = (empty)
PMTUDiscoveryEnabled = TRUE
ServiceName = RTL8023xp
SettingID = {9A244D2F-9C38-490B-B661-9227D00CD84D}
TcpipNetbiosOptions = 0
TcpMaxConnectRetransmissions = (empty)
TcpMaxDataRetransmissions = (empty)
TcpNumConnections = (empty)
TcpUseRFC1122UrgentPointer = (empty)
TcpWindowSize = 15246
WINSEnableLMHostsLookup = FALSE
WINSHostLookupFile = (empty)
WINSPrimaryServer = (empty)
WINSScopeID = (empty)
WINSSecondaryServer = (empty)
+ [00000003] RAS Async Adapter
ArpAlwaysSourceRoute = (empty)
ArpUseEtherSNAP = (empty)
Caption = [00000003] RAS Async Adapter
DatabasePath = (empty)
DeadGWDetectEnabled = (empty)
DefaultTOS = (empty)
DefaultTTL = (empty)
Description = RAS Async Adapter
DHCPEnabled = FALSE
DHCPLeaseExpires = (empty)
DHCPLeaseObtained = (empty)
DNSDomain = (empty)
DNSDomainSuffixSearchOrder = (empty)
DNSEnabledForWINSResolution = (empty)
DNSHostName = (empty)
DomainDNSRegistrationEnabled = (empty)
ForwardBufferMemory = (empty)
FullDNSRegistrationEnabled = (empty)
GatewayCostMetric = (empty)
IGMPLevel = (empty)
Index = 3
IPConnectionMetric = (empty)
IPEnabled = FALSE
IPFilterSecurityEnabled = (empty)
IPPortSecurityEnabled = (empty)
IPSecPermitIPProtocols = (empty)
IPSecPermitTCPPorts = (empty)
IPSecPermitUDPPorts = (empty)
IPSubnet = (empty)
IPUseZeroBroadcast = (empty)
IPXAddress = (empty)
IPXEnabled = FALSE
IPXFrameType = (empty)
IPXMediaType = (empty)
IPXNetworkNumber = (empty)
IPXVirtualNetNumber = (empty)
KeepAliveInterval = (empty)
KeepAliveTime = (empty)
MACAddress = (empty)
MTU = (empty)
NumForwardPackets = (empty)
PMTUBHDetectEnabled = (empty)
PMTUDiscoveryEnabled = (empty)
ServiceName = AsyncMac
SettingID = {06D5EBA9-C256-425F-A2CE-A73198A41906}
TcpipNetbiosOptions = (empty)
TcpMaxConnectRetransmissions = (empty)
TcpMaxDataRetransmissions = (empty)
TcpNumConnections = (empty)
TcpUseRFC1122UrgentPointer = (empty)
TcpWindowSize = (empty)
WINSEnableLMHostsLookup = (empty)
WINSHostLookupFile = (empty)
WINSScopeID = (empty)
+ [00000004] Packet Scheduler Miniport
ArpAlwaysSourceRoute = (empty)
ArpUseEtherSNAP = (empty)
Caption = [00000004] Packet Scheduler Miniport
DatabasePath = (empty)
DeadGWDetectEnabled = (empty)
DefaultTOS = (empty)
DefaultTTL = (empty)
Description = Packet Scheduler Miniport
DHCPEnabled = FALSE
DHCPLeaseExpires = (empty)
DHCPLeaseObtained = (empty)
DNSDomain = (empty)
DNSDomainSuffixSearchOrder = (empty)
DNSEnabledForWINSResolution = (empty)
DNSHostName = (empty)
DomainDNSRegistrationEnabled = (empty)
ForwardBufferMemory = (empty)
FullDNSRegistrationEnabled = (empty)
GatewayCostMetric = (empty)
IGMPLevel = (empty)
Index = 4
IPConnectionMetric = (empty)
IPEnabled = FALSE
IPFilterSecurityEnabled = (empty)
IPPortSecurityEnabled = (empty)
IPSecPermitIPProtocols = (empty)
IPSecPermitTCPPorts = (empty)
IPSecPermitUDPPorts = (empty)
IPSubnet = (empty)
IPUseZeroBroadcast = (empty)
IPXAddress = (empty)
IPXEnabled = FALSE
IPXFrameType = (empty)
IPXMediaType = (empty)
IPXNetworkNumber = (empty)
IPXVirtualNetNumber = (empty)
KeepAliveInterval = (empty)
KeepAliveTime = (empty)
MACAddress = (empty)
MTU = (empty)
NumForwardPackets = (empty)
PMTUBHDetectEnabled = (empty)
PMTUDiscoveryEnabled = (empty)
ServiceName = (empty)
SettingID = {5B4CF069-C7F2-4CAC-B774-620F31DE379D}
TcpipNetbiosOptions = (empty)
TcpMaxConnectRetransmissions = (empty)
TcpMaxDataRetransmissions = (empty)
TcpNumConnections = (empty)
TcpUseRFC1122UrgentPointer = (empty)
TcpWindowSize = (empty)
WINSEnableLMHostsLookup = (empty)
WINSHostLookupFile = (empty)
WINSScopeID = (empty)
+ [00000005] WAN Miniport (L2TP)
ArpAlwaysSourceRoute = (empty)
ArpUseEtherSNAP = (empty)
Caption = [00000005] WAN Miniport (L2TP)
DatabasePath = (empty)
DeadGWDetectEnabled = (empty)
DefaultTOS = (empty)
DefaultTTL = (empty)
Description = WAN Miniport (L2TP)
DHCPEnabled = FALSE
DHCPLeaseExpires = (empty)
DHCPLeaseObtained = (empty)
DNSDomain = (empty)
DNSDomainSuffixSearchOrder = (empty)
DNSEnabledForWINSResolution = (empty)
DNSHostName = (empty)
DomainDNSRegistrationEnabled = (empty)
ForwardBufferMemory = (empty)
FullDNSRegistrationEnabled = (empty)
GatewayCostMetric = (empty)
IGMPLevel = (empty)
Index = 5
IPConnectionMetric = (empty)
IPEnabled = FALSE
IPFilterSecurityEnabled = (empty)
IPPortSecurityEnabled = (empty)
IPSecPermitIPProtocols = (empty)
IPSecPermitTCPPorts = (empty)
IPSecPermitUDPPorts = (empty)
IPSubnet = (empty)
IPUseZeroBroadcast = (empty)
IPXAddress = (empty)
IPXEnabled = FALSE
IPXFrameType = (empty)
IPXMediaType = (empty)
IPXNetworkNumber = (empty)
IPXVirtualNetNumber = (empty)
KeepAliveInterval = (empty)
KeepAliveTime = (empty)
MACAddress = (empty)
MTU = (empty)
NumForwardPackets = (empty)
PMTUBHDetectEnabled = (empty)
PMTUDiscoveryEnabled = (empty)
ServiceName = Rasl2tp
SettingID = {8F941B4C-F093-4479-B3FC-1B56F36A09FE}
TcpipNetbiosOptions = (empty)
TcpMaxConnectRetransmissions = (empty)
TcpMaxDataRetransmissions = (empty)
TcpNumConnections = (empty)
TcpUseRFC1122UrgentPointer = (empty)
TcpWindowSize = (empty)
WINSEnableLMHostsLookup = (empty)
WINSHostLookupFile = (empty)
WINSScopeID = (empty)
+ [00000006] WAN Miniport (PPTP)
ArpAlwaysSourceRoute = (empty)
ArpUseEtherSNAP = (empty)
Caption = [00000006] WAN Miniport (PPTP)
DatabasePath = (empty)
DeadGWDetectEnabled = (empty)
DefaultTOS = (empty)
DefaultTTL = (empty)
Description = WAN Miniport (PPTP)
DHCPEnabled = FALSE
DHCPLeaseExpires = (empty)
DHCPLeaseObtained = (empty)
DNSDomain = (empty)
DNSDomainSuffixSearchOrder = (empty)
DNSEnabledForWINSResolution = (empty)
DNSHostName = (empty)
DomainDNSRegistrationEnabled = (empty)
ForwardBufferMemory = (empty)
FullDNSRegistrationEnabled = (empty)
GatewayCostMetric = (empty)
IGMPLevel = (empty)
Index = 6
IPConnectionMetric = (empty)
IPEnabled = FALSE
IPFilterSecurityEnabled = (empty)
IPPortSecurityEnabled = (empty)
IPSecPermitIPProtocols = (empty)
IPSecPermitTCPPorts = (empty)
IPSecPermitUDPPorts = (empty)
IPSubnet = (empty)
IPUseZeroBroadcast = (empty)
IPXAddress = (empty)
IPXEnabled = FALSE
IPXFrameType = (empty)
IPXMediaType = (empty)
IPXNetworkNumber = (empty)
IPXVirtualNetNumber = (empty)
KeepAliveInterval = (empty)
KeepAliveTime = (empty)
MACAddress = 50:50:54:50:30:30
MTU = (empty)
NumForwardPackets = (empty)
PMTUBHDetectEnabled = (empty)
PMTUDiscoveryEnabled = (empty)
ServiceName = PptpMiniport
SettingID = {DA82C691-6184-4681-8F87-AFE18BE9D90E}
TcpipNetbiosOptions = (empty)
TcpMaxConnectRetransmissions = (empty)
TcpMaxDataRetransmissions = (empty)
TcpNumConnections = (empty)
TcpUseRFC1122UrgentPointer = (empty)
TcpWindowSize = (empty)
WINSEnableLMHostsLookup = (empty)
WINSHostLookupFile = (empty)
WINSScopeID = (empty)
+ [00000007] WAN Miniport (PPPOE)
ArpAlwaysSourceRoute = (empty)
ArpUseEtherSNAP = (empty)
Caption = [00000007] WAN Miniport (PPPOE)
DatabasePath = (empty)
DeadGWDetectEnabled = (empty)
DefaultTOS = (empty)
DefaultTTL = (empty)
Description = WAN Miniport (PPPOE)
DHCPEnabled = FALSE
DHCPLeaseExpires = (empty)
DHCPLeaseObtained = (empty)
DNSDomain = (empty)
DNSDomainSuffixSearchOrder = (empty)
DNSEnabledForWINSResolution = (empty)
DNSHostName = (empty)
DomainDNSRegistrationEnabled = (empty)
ForwardBufferMemory = (empty)
FullDNSRegistrationEnabled = (empty)
GatewayCostMetric = (empty)
IGMPLevel = (empty)
Index = 7
IPConnectionMetric = (empty)
IPEnabled = FALSE
IPFilterSecurityEnabled = (empty)
IPPortSecurityEnabled = (empty)
IPSecPermitIPProtocols = (empty)
IPSecPermitTCPPorts = (empty)
IPSecPermitUDPPorts = (empty)
IPSubnet = (empty)
IPUseZeroBroadcast = (empty)
IPXAddress = (empty)
IPXEnabled = FALSE
IPXFrameType = (empty)
IPXMediaType = (empty)
IPXNetworkNumber = (empty)
IPXVirtualNetNumber = (empty)
KeepAliveInterval = (empty)
KeepAliveTime = (empty)
MACAddress = 33:50:6F:45:30:30
MTU = (empty)
NumForwardPackets = (empty)
PMTUBHDetectEnabled = (empty)
PMTUDiscoveryEnabled = (empty)
ServiceName = RasPppoe
SettingID = {BA92F0E7-66BE-4161-9CE3-573FC0FEF9C6}
TcpipNetbiosOptions = (empty)
TcpMaxConnectRetransmissions = (empty)
TcpMaxDataRetransmissions = (empty)
TcpNumConnections = (empty)
TcpUseRFC1122UrgentPointer = (empty)
TcpWindowSize = (empty)
WINSEnableLMHostsLookup = (empty)
WINSHostLookupFile = (empty)
WINSScopeID = (empty)
+ [00000008] Direct Parallel
ArpAlwaysSourceRoute = (empty)
ArpUseEtherSNAP = (empty)
Caption = [00000008] Direct Parallel
DatabasePath = (empty)
DeadGWDetectEnabled = (empty)
DefaultTOS = (empty)
DefaultTTL = (empty)
Description = Direct Parallel
DHCPEnabled = FALSE
DHCPLeaseExpires = (empty)
DHCPLeaseObtained = (empty)
DNSDomain = (empty)
DNSDomainSuffixSearchOrder = (empty)
DNSEnabledForWINSResolution = (empty)
DNSHostName = (empty)
DomainDNSRegistrationEnabled = (empty)
ForwardBufferMemory = (empty)
FullDNSRegistrationEnabled = (empty)
GatewayCostMetric = (empty)
IGMPLevel = (empty)
Index = 8
IPConnectionMetric = (empty)
IPEnabled = FALSE
IPFilterSecurityEnabled = (empty)
IPPortSecurityEnabled = (empty)
IPSecPermitIPProtocols = (empty)
IPSecPermitTCPPorts = (empty)
IPSecPermitUDPPorts = (empty)
IPSubnet = (empty)
IPUseZeroBroadcast = (empty)
IPXAddress = (empty)
IPXEnabled = FALSE
IPXFrameType = (empty)
IPXMediaType = (empty)
IPXNetworkNumber = (empty)
IPXVirtualNetNumber = (empty)
KeepAliveInterval = (empty)
KeepAliveTime = (empty)
MACAddress = (empty)
MTU = (empty)
NumForwardPackets = (empty)
PMTUBHDetectEnabled = (empty)
PMTUDiscoveryEnabled = (empty)
ServiceName = Raspti
SettingID = {77BC339D-3996-482F-B35B-A8C2516AD645}
TcpipNetbiosOptions = (empty)
TcpMaxConnectRetransmissions = (empty)
TcpMaxDataRetransmissions = (empty)
TcpNumConnections = (empty)
TcpUseRFC1122UrgentPointer = (empty)
TcpWindowSize = (empty)
WINSEnableLMHostsLookup = (empty)
WINSHostLookupFile = (empty)
WINSScopeID = (empty)
+ [00000009] WAN Miniport (IP)
ArpAlwaysSourceRoute = (empty)
ArpUseEtherSNAP = (empty)
Caption = [00000009] WAN Miniport (IP)
DatabasePath = (empty)
DeadGWDetectEnabled = (empty)
DefaultTOS = (empty)
DefaultTTL = (empty)
Description = WAN Miniport (IP)
DHCPEnabled = FALSE
DHCPLeaseExpires = (empty)
DHCPLeaseObtained = (empty)
DNSDomain = (empty)
DNSDomainSuffixSearchOrder = (empty)
DNSEnabledForWINSResolution = (empty)
DNSHostName = (empty)
DomainDNSRegistrationEnabled = (empty)
ForwardBufferMemory = (empty)
FullDNSRegistrationEnabled = (empty)
GatewayCostMetric = (empty)
IGMPLevel = (empty)
Index = 9
IPConnectionMetric = (empty)
IPEnabled = FALSE
IPFilterSecurityEnabled = (empty)
IPPortSecurityEnabled = (empty)
IPSecPermitIPProtocols = (empty)
IPSecPermitTCPPorts = (empty)
IPSecPermitUDPPorts = (empty)
IPSubnet = (empty)
IPUseZeroBroadcast = (empty)
IPXAddress = (empty)
IPXEnabled = FALSE
IPXFrameType = (empty)
IPXMediaType = (empty)
IPXNetworkNumber = (empty)
IPXVirtualNetNumber = (empty)
KeepAliveInterval = (empty)
KeepAliveTime = (empty)
MACAddress = (empty)
MTU = (empty)
NumForwardPackets = (empty)
PMTUBHDetectEnabled = (empty)
PMTUDiscoveryEnabled = (empty)
ServiceName = NdisWan
SettingID = {D3120587-C9F2-4528-B3EC-826CE78C22E9}
TcpipNetbiosOptions = (empty)
TcpMaxConnectRetransmissions = (empty)
TcpMaxDataRetransmissions = (empty)
TcpNumConnections = (empty)
TcpUseRFC1122UrgentPointer = (empty)
TcpWindowSize = (empty)
WINSEnableLMHostsLookup = (empty)
WINSHostLookupFile = (empty)
WINSScopeID = (empty)
+ [00000010] Packet Scheduler Miniport
ArpAlwaysSourceRoute = (empty)
ArpUseEtherSNAP = (empty)
Caption = [00000010] Packet Scheduler Miniport
DatabasePath = (empty)
DeadGWDetectEnabled = (empty)
DefaultTOS = (empty)
DefaultTTL = (empty)
Description = Packet Scheduler Miniport
DHCPEnabled = FALSE
DHCPLeaseExpires = (empty)
DHCPLeaseObtained = (empty)
DNSDomain = (empty)
DNSDomainSuffixSearchOrder = (empty)
DNSEnabledForWINSResolution = (empty)
DNSHostName = (empty)
DomainDNSRegistrationEnabled = (empty)
ForwardBufferMemory = (empty)
FullDNSRegistrationEnabled = (empty)
GatewayCostMetric = (empty)
IGMPLevel = (empty)
Index = 10
IPConnectionMetric = (empty)
IPEnabled = FALSE
IPFilterSecurityEnabled = (empty)
IPPortSecurityEnabled = (empty)
IPSecPermitIPProtocols = (empty)
IPSecPermitTCPPorts = (empty)
IPSecPermitUDPPorts = (empty)
IPSubnet = (empty)
IPUseZeroBroadcast = (empty)
IPXAddress = (empty)
IPXEnabled = FALSE
IPXFrameType = (empty)
IPXMediaType = (empty)
IPXNetworkNumber = (empty)
IPXVirtualNetNumber = (empty)
KeepAliveInterval = (empty)
KeepAliveTime = (empty)
MACAddress = 42:D1:20:52:41:53
MTU = (empty)
NumForwardPackets = (empty)
PMTUBHDetectEnabled = (empty)
PMTUDiscoveryEnabled = (empty)
ServiceName = (empty)
SettingID = {CA178B6B-B775-499A-8315-179C68F482FE}
TcpipNetbiosOptions = (empty)
TcpMaxConnectRetransmissions = (empty)
TcpMaxDataRetransmissions = (empty)
TcpNumConnections = (empty)
TcpUseRFC1122UrgentPointer = (empty)
TcpWindowSize = (empty)
WINSEnableLMHostsLookup = (empty)
WINSHostLookupFile = (empty)
WINSScopeID = (empty)
+ [00000011] Packet Scheduler Miniport
ArpAlwaysSourceRoute = (empty)
ArpUseEtherSNAP = (empty)
Caption = [00000011] Packet Scheduler Miniport
DatabasePath = (empty)
DeadGWDetectEnabled = (empty)
DefaultTOS = (empty)
DefaultTTL = (empty)
Description = Packet Scheduler Miniport
DHCPEnabled = FALSE
DHCPLeaseExpires = (empty)
DHCPLeaseObtained = (empty)
DNSDomain = (empty)
DNSDomainSuffixSearchOrder = (empty)
DNSEnabledForWINSResolution = (empty)
DNSHostName = (empty)
DomainDNSRegistrationEnabled = (empty)
ForwardBufferMemory = (empty)
FullDNSRegistrationEnabled = (empty)
GatewayCostMetric = (empty)
IGMPLevel = (empty)
Index = 11
IPConnectionMetric = (empty)
IPEnabled = FALSE
IPFilterSecurityEnabled = (empty)
IPPortSecurityEnabled = (empty)
IPSecPermitIPProtocols = (empty)
IPSecPermitTCPPorts = (empty)
IPSecPermitUDPPorts = (empty)
IPSubnet = (empty)
IPUseZeroBroadcast = (empty)
IPXAddress = (empty)
IPXEnabled = FALSE
IPXFrameType = (empty)
IPXMediaType = (empty)
IPXNetworkNumber = (empty)
IPXVirtualNetNumber = (empty)
KeepAliveInterval = (empty)
KeepAliveTime = (empty)
MACAddress = 00:18:F3:E8:7B:3C
MTU = (empty)
NumForwardPackets = (empty)
PMTUBHDetectEnabled = (empty)
PMTUDiscoveryEnabled = (empty)
ServiceName = (empty)
SettingID = {68D73EBE-9F15-49F9-8C94-F71F6E3B101D}
TcpipNetbiosOptions = (empty)
TcpMaxConnectRetransmissions = (empty)
TcpMaxDataRetransmissions = (empty)
TcpNumConnections = (empty)
TcpUseRFC1122UrgentPointer = (empty)
TcpWindowSize = (empty)
WINSEnableLMHostsLookup = (empty)
WINSHostLookupFile = (empty)
WINSScopeID = (empty)
+ [00000012] 1394 Net Adapter
ArpAlwaysSourceRoute = (empty)
ArpUseEtherSNAP = (empty)
Caption = [00000012] 1394 Net Adapter
DatabasePath = (empty)
DeadGWDetectEnabled = (empty)
DefaultTOS = (empty)
DefaultTTL = (empty)
Description = 1394 Net Adapter
DHCPEnabled = TRUE
DHCPLeaseExpires = (empty)
DHCPLeaseObtained = (empty)
DNSDomain = (empty)
DNSDomainSuffixSearchOrder = (empty)
DNSEnabledForWINSResolution = (empty)
DNSHostName = (empty)
DomainDNSRegistrationEnabled = (empty)
ForwardBufferMemory = (empty)
FullDNSRegistrationEnabled = (empty)
GatewayCostMetric = (empty)
IGMPLevel = (empty)
Index = 12
IPConnectionMetric = (empty)
IPEnabled = FALSE
IPFilterSecurityEnabled = (empty)
IPPortSecurityEnabled = (empty)
IPSecPermitIPProtocols = (empty)
IPSecPermitTCPPorts = (empty)
IPSecPermitUDPPorts = (empty)
IPSubnet = (empty)
IPUseZeroBroadcast = (empty)
IPXAddress = (empty)
IPXEnabled = FALSE
IPXFrameType = (empty)
IPXMediaType = (empty)
IPXNetworkNumber = (empty)
IPXVirtualNetNumber = (empty)
KeepAliveInterval = (empty)
KeepAliveTime = (empty)
MACAddress = (empty)
MTU = (empty)
NumForwardPackets = (empty)
PMTUBHDetectEnabled = (empty)
PMTUDiscoveryEnabled = (empty)
ServiceName = NIC1394
SettingID = {C6A65C80-61CC-49F3-8831-6A2A0E3268B1}
TcpipNetbiosOptions = (empty)
TcpMaxConnectRetransmissions = (empty)
TcpMaxDataRetransmissions = (empty)
TcpNumConnections = (empty)
TcpUseRFC1122UrgentPointer = (empty)
TcpWindowSize = (empty)
WINSEnableLMHostsLookup = (empty)
WINSHostLookupFile = (empty)
WINSScopeID = (empty)
+ [00000013] Microsoft TV/Video Connection
ArpAlwaysSourceRoute = (empty)
ArpUseEtherSNAP = (empty)
Caption = [00000013] Microsoft TV/Video Connection
DatabasePath = (empty)
DeadGWDetectEnabled = (empty)
DefaultTOS = (empty)
DefaultTTL = (empty)
Description = Microsoft TV/Video Connection
DHCPEnabled = TRUE
DHCPLeaseExpires = (empty)
DHCPLeaseObtained = (empty)
DNSDomain = (empty)
DNSDomainSuffixSearchOrder = (empty)
DNSEnabledForWINSResolution = (empty)
DNSHostName = (empty)
DomainDNSRegistrationEnabled = (empty)
ForwardBufferMemory = (empty)
FullDNSRegistrationEnabled = (empty)
GatewayCostMetric = (empty)
IGMPLevel = (empty)
Index = 13
IPConnectionMetric = (empty)
IPEnabled = FALSE
IPFilterSecurityEnabled = (empty)
IPPortSecurityEnabled = (empty)
IPSecPermitIPProtocols = (empty)
IPSecPermitTCPPorts = (empty)
IPSecPermitUDPPorts = (empty)
IPSubnet = (empty)
IPUseZeroBroadcast = (empty)
IPXAddress = (empty)
IPXEnabled = FALSE
IPXFrameType = (empty)
IPXMediaType = (empty)
IPXNetworkNumber = (empty)
IPXVirtualNetNumber = (empty)
KeepAliveInterval = (empty)
KeepAliveTime = (empty)
MACAddress = (empty)
MTU = (empty)
NumForwardPackets = (empty)
PMTUBHDetectEnabled = (empty)
PMTUDiscoveryEnabled = (empty)
ServiceName = NdisIP
SettingID = {4BDD6293-AC94-487D-A564-0E30DE2724A9}
TcpipNetbiosOptions = (empty)
TcpMaxConnectRetransmissions = (empty)
TcpMaxDataRetransmissions = (empty)
TcpNumConnections = (empty)
TcpUseRFC1122UrgentPointer = (empty)
TcpWindowSize = (empty)
WINSEnableLMHostsLookup = (empty)
WINSHostLookupFile = (empty)
WINSScopeID = (empty)
+ [00000014] WAN Miniport (ATW)
ArpAlwaysSourceRoute = (empty)
ArpUseEtherSNAP = (empty)
Caption = [00000014] WAN Miniport (ATW)
DatabasePath = (empty)
DeadGWDetectEnabled = (empty)
DefaultTOS = (empty)
DefaultTTL = (empty)
Description = WAN Miniport (ATW)
DHCPEnabled = FALSE
DHCPLeaseExpires = (empty)
DHCPLeaseObtained = (empty)
DNSDomain = (empty)
DNSDomainSuffixSearchOrder = (empty)
DNSEnabledForWINSResolution = (empty)
DNSHostName = (empty)
DomainDNSRegistrationEnabled = (empty)
ForwardBufferMemory = (empty)
FullDNSRegistrationEnabled = (empty)
GatewayCostMetric = (empty)
IGMPLevel = (empty)
Index = 14
IPConnectionMetric = (empty)
IPEnabled = FALSE
IPFilterSecurityEnabled = (empty)
IPPortSecurityEnabled = (empty)
IPSecPermitIPProtocols = (empty)
IPSecPermitTCPPorts = (empty)
IPSecPermitUDPPorts = (empty)
IPSubnet = (empty)
IPUseZeroBroadcast = (empty)
IPXAddress = (empty)
IPXEnabled = FALSE
IPXFrameType = (empty)
IPXMediaType = (empty)
IPXNetworkNumber = (empty)
IPXVirtualNetNumber = (empty)
KeepAliveInterval = (empty)
KeepAliveTime = (empty)
MACAddress = 00:03:8A:00:00:15
MTU = (empty)
NumForwardPackets = (empty)
PMTUBHDetectEnabled = (empty)
PMTUDiscoveryEnabled = (empty)
ServiceName = WANATW
SettingID = {56B24523-D843-439F-962B-52BEEC064B72}
TcpipNetbiosOptions = (empty)
TcpMaxConnectRetransmissions = (empty)
TcpMaxDataRetransmissions = (empty)
TcpNumConnections = (empty)
TcpUseRFC1122UrgentPointer = (empty)
TcpWindowSize = (empty)
WINSEnableLMHostsLookup = (empty)
WINSHostLookupFile = (empty)
WINSScopeID = (empty)
- DNS Servers FAILED
+ [00000001] HP EN1207D-TX PCI 10/100 Fast Ethernet Adapter (FAILED)
+ DNSServerSearchOrder (FAILED)
+ 16.92.3.242 (FAILED)
Pinging 16.92.3.242 with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Ping statistics for 16.92.3.242:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss)
+ 16.92.3.243 (FAILED)
Pinging 16.92.3.243 with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Ping statistics for 16.92.3.243:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss)
+ 16.81.3.243 (FAILED)
Pinging 16.81.3.243 with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Ping statistics for 16.81.3.243:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss)
+ 16.118.3.243 (FAILED)
Pinging 16.118.3.243 with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Ping statistics for 16.118.3.243:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss)
+ [00000002] Realtek RTL8139/810x Family Fast Ethernet NIC (PASSED)
+ DNSServerSearchOrder = 192.168.2.1 (PASSED)
Pinging 192.168.2.1 with 32 bytes of data:
Reply from 192.168.2.1: bytes=32 time<1ms TTL=0
Reply from 192.168.2.1: bytes=32 time<1ms TTL=0
Reply from 192.168.2.1: bytes=32 time<1ms TTL=0
Reply from 192.168.2.1: bytes=32 time<1ms TTL=0
Ping statistics for 192.168.2.1:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss)
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms
- Default Gateways PASSED
+ [00000001] HP EN1207D-TX PCI 10/100 Fast Ethernet Adapter (PASSED)
+ DefaultIPGateway = 192.168.2.1(Same Subnet) (PASSED)
Pinging 192.168.2.1 with 32 bytes of data:
Reply from 192.168.2.1: bytes=32 time<1ms TTL=0
Reply from 192.168.2.1: bytes=32 time<1ms TTL=0
Reply from 192.168.2.1: bytes=32 time<1ms TTL=0
Reply from 192.168.2.1: bytes=32 time<1ms TTL=0
Ping statistics for 192.168.2.1:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss)
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms
- [00000002] Realtek RTL8139/810x Family Fast Ethernet NIC (PASSED)
- DefaultIPGateway = 192.168.2.1(Same Subnet) (PASSED)
Pinging 192.168.2.1 with 32 bytes of data:
Reply from 192.168.2.1: bytes=32 time<1ms TTL=0
Reply from 192.168.2.1: bytes=32 time<1ms TTL=0
Reply from 192.168.2.1: bytes=32 time<1ms TTL=0
Reply from 192.168.2.1: bytes=32 time<1ms TTL=0
Ping statistics for 192.168.2.1:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss)
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms
- DHCP Servers FAILED
- [00000001] HP EN1207D-TX PCI 10/100 Fast Ethernet Adapter (FAILED)
- DHCPServer = 16.92.3.250 (FAILED)
Pinging 16.92.3.250 with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Ping statistics for 16.92.3.250:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss)
- [00000002] Realtek RTL8139/810x Family Fast Ethernet NIC (PASSED)
+ DHCPServer = 192.168.2.1 (PASSED)
Pinging 192.168.2.1 with 32 bytes of data:
Reply from 192.168.2.1: bytes=32 time<1ms TTL=0
Reply from 192.168.2.1: bytes=32 time<1ms TTL=0
Reply from 192.168.2.1: bytes=32 time<1ms TTL=0
Reply from 192.168.2.1: bytes=32 time<1ms TTL=0
Ping statistics for 192.168.2.1:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss)
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms
+ IP Address PASSED
+ [00000001] HP EN1207D-TX PCI 10/100 Fast Ethernet Adapter (PASSED)
+ IPAddress = 192.168.2.102 (PASSED)
Pinging 192.168.2.102 with 32 bytes of data:
Reply from 192.168.2.102: bytes=32 time<1ms TTL=0
Reply from 192.168.2.102: bytes=32 time<1ms TTL=0
Reply from 192.168.2.102: bytes=32 time<1ms TTL=0
Reply from 192.168.2.102: bytes=32 time<1ms TTL=0
Ping statistics for 192.168.2.102:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss)
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms
+ [00000002] Realtek RTL8139/810x Family Fast Ethernet NIC (PASSED)
+ IPAddress = 192.168.2.102 (PASSED)
Pinging 192.168.2.102 with 32 bytes of data:
Reply from 192.168.2.102: bytes=32 time<1ms TTL=0
Reply from 192.168.2.102: bytes=32 time<1ms TTL=0
Reply from 192.168.2.102: bytes=32 time<1ms TTL=0
Reply from 192.168.2.102: bytes=32 time<1ms TTL=0
Ping statistics for 192.168.2.102:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss)
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms
WINS Servers
+ Network Clients
+ Microsoft Terminal Services
Caption = (empty)
Description = RDPNP
InstallDate = (empty)
Manufacturer = Microsoft Corporation
Name = Microsoft Terminal Services
Status = Unknown
+ Microsoft Windows Network
Caption = Workstation
Description = Creates and maintains client network connections to remote servers. If this service is stopped, these connections will be unavailable. If this service is disabled, any services that explicitly depend on it will fail to start.
InstallDate = (empty)
Manufacturer = Microsoft Corporation
Name = Microsoft Windows Network
Status = OK
+ Web Client Network
Caption = WebClient
Description = Enables Windows-based programs to create, access, and modify Internet-based files. If this service is stopped, these functions will not be available. If this service is disabled, any services that explicitly depend on it will fail to start.
InstallDate = (empty)
Manufacturer = Microsoft Corporation
Name = Web Client Network
Status = Unknown

[johnwill]

You don't actually think I'm going to try to interpret that enormous pile of data, do you?

Did you try what I suggested?

[kstucchi]

I'm sorry. I did try everything you suggested. I've got HP in chat and they don't know what the hell they are doing. I'm about at my wits end.

Can you please just answer me one question - re: the diagosis output. Does it look to you like I have 2 NICs, one which has failed (HP) and one which has passed (Realtek)? If so, why would this desktop have 2 NICs and why would it not connect to the Internet if one failed?

Gaaaaaaaaaaaaaaaaaa!

[johnwill]

If you are using the working NIC, there's no reason it won't connect. This system I'm using has two built-in NIC's, and the drivers on one of them apparently died. I just disabled it and I use the other one.

Let's see this, it's not so big that I can't digest it.

Hold the Windows key and press R, then type CMD to open a command prompt:

Type the following command:

IPCONFIG /ALL

Right click in the command window and choose Select All, then hit Enter.
Paste the results in a message here.

If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here.

[kstucchi]

Here's IPCONFIG/ALL when I cannot connect in Normal mode. FYI - it looks exactly like this when I CAN connect in Safe Mode with Networking:

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\HP_Administrator>ipconfig/all

Windows IP Configuration

Host Name . . . . . . . . . . . . : Breton
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection 5:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek RTL8139/810x Family Fast Eth
ernet NIC
Physical Address. . . . . . . . . : 00-18