Cannot connect to wireless router

dgr · 01-21-2008, 05:00 PM

I have a Netgear 614v6 wireless router. I have been using this router for over a year with no problems. Then we got a XBox 360 for Christmas and and connected it to the wireless router. Ever since then I cannot connect to the wireless router with my computer. We have one other computer in the house and it connects fine. We now have the XBox wired but the wireless still does not work on my computer.
I did take my computer to a place where I knew they had wireless internet and it worked fine there.

johnwill · 01-22-2008, 05:51 PM

First off, try disabling all encryption on the router.
Next, remove any stored wireless profiles on the computer.
Finally, search for wireless networks and see if you can connect.

If that works, then you can enable encryption again, remove the stored profiles, and connect using the key.

dgr · 01-22-2008, 06:42 PM

How do I disable all encryption?

dgr · 01-22-2008, 06:46 PM

My encryption is disabled but I don't know what you mean by connect using the key?

johnwill · 01-22-2008, 06:50 PM

Forget that for now, if encryption is disabled, and you removed all the stored profiles, what happens when you try to connect?

Let's see this as well.

Hold the Windows key and press R, then type CMD to open a command prompt:

Type the following command:

IPCONFIG /ALL

Right click in the command window and choose Select All, then hit Enter.
Paste the results in a message here.

If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here.

dgr · 01-22-2008, 06:54 PM

The connection timed out when I tried to connect.
Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Debbie R>ipconfig/all

Windows IP Configuration

Host Name . . . . . . . . . . . . : Debbie
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Broadcom 440x 10/100 Integrated Cont
roller
Physical Address. . . . . . . . . : 00-12-3F-E2-53-07
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 192.168.1.3
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DNS Servers . . . . . . . . . . . : 192.168.1.1
Lease Obtained. . . . . . . . . . : Tuesday, January 22, 2008 9:43:15 AM

Lease Expires . . . . . . . . . . : Wednesday, January 23, 2008 9:43:15
AM

Ethernet adapter Wireless Network Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Intel(R) PRO/Wireless 2915ABG Networ
k Connection
Physical Address. . . . . . . . . : 00-13-CE-40-25-C3
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 192.168.1.2
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DNS Servers . . . . . . . . . . . : 192.168.1.1
Lease Obtained. . . . . . . . . . : Tuesday, January 22, 2008 7:19:43 PM

Lease Expires . . . . . . . . . . : Wednesday, January 23, 2008 7:19:43
PM

C:\Documents and Settings\Debbie R>ping 192.168.1.1

Pinging 192.168.1.1 with 32 bytes of data:

Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 192.168.1.1:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

C:\Documents and Settings\Debbie R>ping 192.168.1.1

Pinging 192.168.1.1 with 32 bytes of data:

Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 192.168.1.1:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

C:\Documents and Settings\Debbie R>ping 192.168.1.1

Pinging 192.168.1.1 with 32 bytes of data:

Request timed out.
Request timed out.
Reply from 192.168.1.1: bytes=32 time=2ms TTL=64
Reply from 192.168.1.1: bytes=32 time=4ms TTL=64

Ping statistics for 192.168.1.1:
Packets: Sent = 4, Received = 2, Lost = 2 (50% loss),
Approximate round trip times in milli-seconds:
Minimum = 2ms, Maximum = 4ms, Average = 3ms

C:\Documents and Settings\Debbie R>ping 192.168.1.1

Pinging 192.168.1.1 with 32 bytes of data:

Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 192.168.1.1:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

C:\Documents and Settings\Debbie R>ipconfig/all

Windows IP Configuration

Host Name . . . . . . . . . . . . : Debbie
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Broadcom 440x 10/100 Integrated Cont
roller
Physical Address. . . . . . . . . : 00-12-3F-E2-53-07
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 192.168.1.3
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DNS Servers . . . . . . . . . . . : 192.168.1.1
Lease Obtained. . . . . . . . . . : Tuesday, January 22, 2008 7:52:19 PM

Lease Expires . . . . . . . . . . : Wednesday, January 23, 2008 9:43:14
AM

Ethernet adapter Wireless Network Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Intel(R) PRO/Wireless 2915ABG Networ
k Connection
Physical Address. . . . . . . . . : 00-13-CE-40-25-C3
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 192.168.1.2
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DNS Servers . . . . . . . . . . . : 192.168.1.1
Lease Obtained. . . . . . . . . . : Tuesday, January 22, 2008 7:51:00 PM

Lease Expires . . . . . . . . . . : Wednesday, January 23, 2008 7:51:00
PM

C:\Documents and Settings\Debbie R>

99s0 · 01-23-2008, 07:30 AM

Pull out the connectors of ur router and modem (as well as the power supply connectors) and plug them back again, and wait for a bit until the modem/router connects each other fully. That usually fix the problem.

johnwill · 01-23-2008, 11:30 AM

You appear to have issues with the router, cable, or your Network card in the machine. Have you tried a new cable, and a different port on the router? If you can't PING your Default Gateway address (the router), that's a problem. I see a couple of them got through, further reinforcing my belief that this is a hardware issue.

dgr · 01-23-2008, 04:41 PM

If I took my computer to another location that had wireless internet and my computer worked fine there would that probably mean that it is my router?
I really appreciate your help!

johnwill · 01-24-2008, 11:46 AM

Yep, first step is to divide and conquer, find out which end is failing.

dgr · 01-24-2008, 12:24 PM

I noticed yesterday that my internet connection has been really slow when connected to the wireless router with a cable and also my daughters computers connection was really slow when connected wireless. When connected directly to the modem things went more quickly. So now I am thinking it is my router.

johnwill · 01-25-2008, 06:58 PM

That sounds like a place to start.

Try doing an Internet speed test with the router in the picture, and again with a direct connection to the modem. Compare the results.

A couple of popular Internet speed test sites in the US.

Speakeasy Speed Test

DSLReports Speed Test

dgr · 01-26-2008, 08:56 AM

Speed Test directly to the modem:

Download Speed: 275 kbps (34.4 KB/sec transfer rate)
Upload Speed: 180 kbps (22.5 KB/sec transfer rate)

Speed Test through the router:

Download Speed: 273 kbps (34.1 KB/sec transfer rate)
Upload Speed: 181 kbps (22.6 KB/sec transfer rate)

They look about the same to me.

johnwill · 01-26-2008, 10:45 AM

Yes they do. I don't think this is a router issue. Do you really have a 256kbit connection?

Register at DSLReports and run their Line Quality Tests. Post the results link from the top of the test display page here.

stray~johnny · 01-27-2008, 01:05 PM

Did you buy any chance get a new cordless phone or microwave as well as the xbox360 for christmas? this sounds like it might be an interference problem... Ive seen it alot!

01-21-2008, 05:00 PM	#1 (permalink)
dgr Registered User Join Date: Jan 2008 Posts: 11 OS: windows xp	Cannot connect to wireless router I have a Netgear 614v6 wireless router. I have been using this router for over a year with no problems. Then we got a XBox 360 for Christmas and and connected it to the wireless router. Ever since then I cannot connect to the wireless router with my computer. We have one other computer in the house and it connects fine. We now have the XBox wired but the wireless still does not work on my computer. I did take my computer to a place where I knew they had wireless internet and it worked fine there.

01-22-2008, 05:51 PM	#2 (permalink)
johnwill Manager, Networking Forums Join Date: Sep 2002 Location: S.E. Pennsylvania, US Posts: 32,538 OS: XP-Pro, Vista, Linux Blog Entries: 1	Re: Cannot connect to wireless router First off, try disabling all encryption on the router. Next, remove any stored wireless profiles on the computer. Finally, search for wireless networks and see if you can connect. If that works, then you can enable encryption again, remove the stored profiles, and connect using the key. __________________ If TSF has helped you, Tell us about it! or Donate to help keep the site up! Microsoft MVP - Windows Desktop Experience

01-22-2008, 06:42 PM	#3 (permalink)
dgr Registered User Join Date: Jan 2008 Posts: 11 OS: windows xp	Re: Cannot connect to wireless router How do I disable all encryption?

01-22-2008, 06:46 PM	#4 (permalink)
dgr Registered User Join Date: Jan 2008 Posts: 11 OS: windows xp	Re: Cannot connect to wireless router My encryption is disabled but I don't know what you mean by connect using the key?

01-22-2008, 06:50 PM	#5 (permalink)
johnwill Manager, Networking Forums Join Date: Sep 2002 Location: S.E. Pennsylvania, US Posts: 32,538 OS: XP-Pro, Vista, Linux Blog Entries: 1	Re: Cannot connect to wireless router Forget that for now, if encryption is disabled, and you removed all the stored profiles, what happens when you try to connect? Let's see this as well. Hold the Windows key and press R, then type CMD to open a command prompt: Type the following command: IPCONFIG /ALL Right click in the command window and choose Select All, then hit Enter. Paste the results in a message here. If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here. __________________ If TSF has helped you, Tell us about it! or Donate to help keep the site up! Microsoft MVP - Windows Desktop Experience

01-22-2008, 06:54 PM	#6 (permalink)
dgr Registered User Join Date: Jan 2008 Posts: 11 OS: windows xp	Re: Cannot connect to wireless router The connection timed out when I tried to connect. Microsoft Windows XP [Version 5.1.2600] (C) Copyright 1985-2001 Microsoft Corp. C:\Documents and Settings\Debbie R>ipconfig/all Windows IP Configuration Host Name . . . . . . . . . . . . : Debbie Primary Dns Suffix . . . . . . . : Node Type . . . . . . . . . . . . : Hybrid IP Routing Enabled. . . . . . . . : No WINS Proxy Enabled. . . . . . . . : No Ethernet adapter Local Area Connection: Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Broadcom 440x 10/100 Integrated Cont roller Physical Address. . . . . . . . . : 00-12-3F-E2-53-07 Dhcp Enabled. . . . . . . . . . . : Yes Autoconfiguration Enabled . . . . : Yes IP Address. . . . . . . . . . . . : 192.168.1.3 Subnet Mask . . . . . . . . . . . : 255.255.255.0 Default Gateway . . . . . . . . . : 192.168.1.1 DHCP Server . . . . . . . . . . . : 192.168.1.1 DNS Servers . . . . . . . . . . . : 192.168.1.1 Lease Obtained. . . . . . . . . . : Tuesday, January 22, 2008 9:43:15 AM Lease Expires . . . . . . . . . . : Wednesday, January 23, 2008 9:43:15 AM Ethernet adapter Wireless Network Connection: Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Intel(R) PRO/Wireless 2915ABG Networ k Connection Physical Address. . . . . . . . . : 00-13-CE-40-25-C3 Dhcp Enabled. . . . . . . . . . . : Yes Autoconfiguration Enabled . . . . : Yes IP Address. . . . . . . . . . . . : 192.168.1.2 Subnet Mask . . . . . . . . . . . : 255.255.255.0 Default Gateway . . . . . . . . . : 192.168.1.1 DHCP Server . . . . . . . . . . . : 192.168.1.1 DNS Servers . . . . . . . . . . . : 192.168.1.1 Lease Obtained. . . . . . . . . . : Tuesday, January 22, 2008 7:19:43 PM Lease Expires . . . . . . . . . . : Wednesday, January 23, 2008 7:19:43 PM C:\Documents and Settings\Debbie R>ping 192.168.1.1 Pinging 192.168.1.1 with 32 bytes of data: Request timed out. Request timed out. Request timed out. Request timed out. Ping statistics for 192.168.1.1: Packets: Sent = 4, Received = 0, Lost = 4 (100% loss), C:\Documents and Settings\Debbie R>ping 192.168.1.1 Pinging 192.168.1.1 with 32 bytes of data: Request timed out. Request timed out. Request timed out. Request timed out. Ping statistics for 192.168.1.1: Packets: Sent = 4, Received = 0, Lost = 4 (100% loss), C:\Documents and Settings\Debbie R>ping 192.168.1.1 Pinging 192.168.1.1 with 32 bytes of data: Request timed out. Request timed out. Reply from 192.168.1.1: bytes=32 time=2ms TTL=64 Reply from 192.168.1.1: bytes=32 time=4ms TTL=64 Ping statistics for 192.168.1.1: Packets: Sent = 4, Received = 2, Lost = 2 (50% loss), Approximate round trip times in milli-seconds: Minimum = 2ms, Maximum = 4ms, Average = 3ms C:\Documents and Settings\Debbie R>ping 192.168.1.1 Pinging 192.168.1.1 with 32 bytes of data: Request timed out. Request timed out. Request timed out. Request timed out. Ping statistics for 192.168.1.1: Packets: Sent = 4, Received = 0, Lost = 4 (100% loss), C:\Documents and Settings\Debbie R>ipconfig/all Windows IP Configuration Host Name . . . . . . . . . . . . : Debbie Primary Dns Suffix . . . . . . . : Node Type . . . . . . . . . . . . : Hybrid IP Routing Enabled. . . . . . . . : No WINS Proxy Enabled. . . . . . . . : No Ethernet adapter Local Area Connection: Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Broadcom 440x 10/100 Integrated Cont roller Physical Address. . . . . . . . . : 00-12-3F-E2-53-07 Dhcp Enabled. . . . . . . . . . . : Yes Autoconfiguration Enabled . . . . : Yes IP Address. . . . . . . . . . . . : 192.168.1.3 Subnet Mask . . . . . . . . . . . : 255.255.255.0 Default Gateway . . . . . . . . . : 192.168.1.1 DHCP Server . . . . . . . . . . . : 192.168.1.1 DNS Servers . . . . . . . . . . . : 192.168.1.1 Lease Obtained. . . . . . . . . . : Tuesday, January 22, 2008 7:52:19 PM Lease Expires . . . . . . . . . . : Wednesday, January 23, 2008 9:43:14 AM Ethernet adapter Wireless Network Connection: Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Intel(R) PRO/Wireless 2915ABG Networ k Connection Physical Address. . . . . . . . . : 00-13-CE-40-25-C3 Dhcp Enabled. . . . . . . . . . . : Yes Autoconfiguration Enabled . . . . : Yes IP Address. . . . . . . . . . . . : 192.168.1.2 Subnet Mask . . . . . . . . . . . : 255.255.255.0 Default Gateway . . . . . . . . . : 192.168.1.1 DHCP Server . . . . . . . . . . . : 192.168.1.1 DNS Servers . . . . . . . . . . . : 192.168.1.1 Lease Obtained. . . . . . . . . . : Tuesday, January 22, 2008 7:51:00 PM Lease Expires . . . . . . . . . . : Wednesday, January 23, 2008 7:51:00 PM C:\Documents and Settings\Debbie R>

01-23-2008, 07:30 AM	#7 (permalink)
99s0 Registered User Join Date: Nov 2007 Posts: 34 OS: dont have any	Re: Cannot connect to wireless router Pull out the connectors of ur router and modem (as well as the power supply connectors) and plug them back again, and wait for a bit until the modem/router connects each other fully. That usually fix the problem. Last edited by 99s0 : 01-23-2008 at 07:33 AM.

01-23-2008, 11:30 AM	#8 (permalink)
johnwill Manager, Networking Forums Join Date: Sep 2002 Location: S.E. Pennsylvania, US Posts: 32,538 OS: XP-Pro, Vista, Linux Blog Entries: 1	Re: Cannot connect to wireless router You appear to have issues with the router, cable, or your Network card in the machine. Have you tried a new cable, and a different port on the router? If you can't PING your Default Gateway address (the router), that's a problem. I see a couple of them got through, further reinforcing my belief that this is a hardware issue. __________________ If TSF has helped you, Tell us about it! or Donate to help keep the site up! Microsoft MVP - Windows Desktop Experience

01-23-2008, 04:41 PM	#9 (permalink)
dgr Registered User Join Date: Jan 2008 Posts: 11 OS: windows xp	Re: Cannot connect to wireless router If I took my computer to another location that had wireless internet and my computer worked fine there would that probably mean that it is my router? I really appreciate your help! Last edited by dgr : 01-23-2008 at 04:46 PM.

01-24-2008, 11:46 AM	#10 (permalink)
johnwill Manager, Networking Forums Join Date: Sep 2002 Location: S.E. Pennsylvania, US Posts: 32,538 OS: XP-Pro, Vista, Linux Blog Entries: 1	Re: Cannot connect to wireless router Yep, first step is to divide and conquer, find out which end is failing. __________________ If TSF has helped you, Tell us about it! or Donate to help keep the site up! Microsoft MVP - Windows Desktop Experience

01-24-2008, 12:24 PM	#11 (permalink)
dgr Registered User Join Date: Jan 2008 Posts: 11 OS: windows xp	Re: Cannot connect to wireless router I noticed yesterday that my internet connection has been really slow when connected to the wireless router with a cable and also my daughters computers connection was really slow when connected wireless. When connected directly to the modem things went more quickly. So now I am thinking it is my router.

01-25-2008, 06:58 PM	#12 (permalink)
johnwill Manager, Networking Forums Join Date: Sep 2002 Location: S.E. Pennsylvania, US Posts: 32,538 OS: XP-Pro, Vista, Linux Blog Entries: 1	Re: Cannot connect to wireless router That sounds like a place to start. Try doing an Internet speed test with the router in the picture, and again with a direct connection to the modem. Compare the results. A couple of popular Internet speed test sites in the US. Speakeasy Speed Test DSLReports Speed Test __________________ If TSF has helped you, Tell us about it! or Donate to help keep the site up! Microsoft MVP - Windows Desktop Experience

01-26-2008, 08:56 AM	#13 (permalink)
dgr Registered User Join Date: Jan 2008 Posts: 11 OS: windows xp	Re: Cannot connect to wireless router Speed Test directly to the modem: Download Speed: 275 kbps (34.4 KB/sec transfer rate) Upload Speed: 180 kbps (22.5 KB/sec transfer rate) Speed Test through the router: Download Speed: 273 kbps (34.1 KB/sec transfer rate) Upload Speed: 181 kbps (22.6 KB/sec transfer rate) They look about the same to me.

01-26-2008, 10:45 AM	#14 (permalink)
johnwill Manager, Networking Forums Join Date: Sep 2002 Location: S.E. Pennsylvania, US Posts: 32,538 OS: XP-Pro, Vista, Linux Blog Entries: 1	Re: Cannot connect to wireless router Yes they do. I don't think this is a router issue. Do you really have a 256kbit connection? Register at DSLReports and run their Line Quality Tests. Post the results link from the top of the test display page here. __________________ If TSF has helped you, Tell us about it! or Donate to help keep the site up! Microsoft MVP - Windows Desktop Experience

01-27-2008, 01:05 PM	#15 (permalink)
stray~johnny Registered User Join Date: Dec 2007 Posts: 53 OS: winxp	Re: Cannot connect to wireless router Did you buy any chance get a new cordless phone or microwave as well as the xbox360 for christmas? this sounds like it might be an interference problem... Ive seen it alot!