internet connection cuts off

spid96 · 01-03-2008, 04:41 AM

Hi all, I am having problems where my computer if sat for any period of time disconnects, it sometimes even does it while I'm using it. Does anyone have any suggestions please?

**johnwill** · 01-03-2008, 07:29 AM

Please supply the following info, exact make and models of the equipment please.

Make and model of the broadband modem.
Make and model of the router.
Connection type, wired or wireless.
If wireless, encryption used, (none, WEP, WPA, or WPA2)
Make/model of your computer.
Version and patch level of Windows on all affected machines, i.e. XP-Home (or XP-Pro), SP2, Vista, etc.

Also, please give an exact description of your problem symptoms, including the exact text of any error messages.

On any problem computer, I'd also like to see this:

Start, Run, CMD to open a command prompt:

Type the following command:

IPCONFIG /ALL

Right click in the command window and choose Select All, then hit Enter.
Paste the results in a message here.

If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here.

Mousey350 · 06-02-2008, 06:41 AM

Internet cuts out after around 40 mins. Probably a virus. Have used ALOT of antivirus programs to try and get rid of it. No luck. Please help. Specs = Windows XP SP2 running Eset, AVG, Spybot S&D

CMD Log;

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Mousey>ipconfig/all

Windows IP Configuration

Host Name . . . . . . . . . . . . : Michelle
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Unknown
IP Routing Enabled. . . . . . . . : Yes
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : ADMtek AN983 based ethernet adapter
Physical Address. . . . . . . . . : 00-50-BF-B7-2C-63
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 192.168.1.103
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DNS Servers . . . . . . . . . . . : 207.164.234.193
207.164.234.129
Lease Obtained. . . . . . . . . . : Monday June 2, 2008 8:20:59 AM
Lease Expires . . . . . . . . . . : Tuesday June 3, 2008 8:20:59 AM

C:\Documents and Settings\Mousey>

01-03-2008, 04:41 AM	#1 (permalink)
spid96 Registered User Join Date: Jan 2008 Posts: 1 OS: windows vista basic	internet connection cuts off Hi all, I am having problems where my computer if sat for any period of time disconnects, it sometimes even does it while I'm using it. Does anyone have any suggestions please?

01-03-2008, 07:29 AM	#2 (permalink)
johnwill Manager, Networking Forums Join Date: Sep 2002 Location: S.E. Pennsylvania, US Posts: 41,748 OS: Windows 7, XP-Pro, Vista, Linux Blog Entries: 1	Re: internet connection cuts off Please supply the following info, exact make and models of the equipment please. Make and model of the broadband modem. Make and model of the router. Connection type, wired or wireless. If wireless, encryption used, (none, WEP, WPA, or WPA2) Make/model of your computer. Version and patch level of Windows on all affected machines, i.e. XP-Home (or XP-Pro), SP2, Vista, etc. Also, please give an exact description of your problem symptoms, including the exact text of any error messages. On any problem computer, I'd also like to see this: Start, Run, CMD to open a command prompt: Type the following command: IPCONFIG /ALL Right click in the command window and choose Select All, then hit Enter. Paste the results in a message here. If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here. __________________ If TSF has helped you, Tell us about it! or Donate to help keep the site up! Microsoft MVP - Windows Desktop Experience

06-02-2008, 06:41 AM	#3 (permalink)
Mousey350 Registered User Join Date: Jun 2008 Posts: 1 OS: Windows XP SP2	Re: internet connection cuts off Internet cuts out after around 40 mins. Probably a virus. Have used ALOT of antivirus programs to try and get rid of it. No luck. Please help. Specs = Windows XP SP2 running Eset, AVG, Spybot S&D CMD Log; Microsoft Windows XP [Version 5.1.2600] (C) Copyright 1985-2001 Microsoft Corp. C:\Documents and Settings\Mousey>ipconfig/all Windows IP Configuration Host Name . . . . . . . . . . . . : Michelle Primary Dns Suffix . . . . . . . : Node Type . . . . . . . . . . . . : Unknown IP Routing Enabled. . . . . . . . : Yes WINS Proxy Enabled. . . . . . . . : No Ethernet adapter Local Area Connection: Connection-specific DNS Suffix . : Description . . . . . . . . . . . : ADMtek AN983 based ethernet adapter Physical Address. . . . . . . . . : 00-50-BF-B7-2C-63 Dhcp Enabled. . . . . . . . . . . : Yes Autoconfiguration Enabled . . . . : Yes IP Address. . . . . . . . . . . . : 192.168.1.103 Subnet Mask . . . . . . . . . . . : 255.255.255.0 Default Gateway . . . . . . . . . : 192.168.1.1 DHCP Server . . . . . . . . . . . : 192.168.1.1 DNS Servers . . . . . . . . . . . : 207.164.234.193 207.164.234.129 Lease Obtained. . . . . . . . . . : Monday June 2, 2008 8:20:59 AM Lease Expires . . . . . . . . . . : Tuesday June 3, 2008 8:20:59 AM C:\Documents and Settings\Mousey>