Wireless problems

[Gibson56]

Ive been having a wireless problem on my laptop for a while know, the only way to connect to the internet is to directly connect it with a ethernet cord if it try to use the built in wireless card it will not read any connections. I also tried using a 2wire usb adapter to connect and that did nothing it still had the same problems. I want it to be able to connect wirelessly so i can use it as an actual laptop not as a desktop and not have it be stationary. I also have another problem with my desktop computer, it will not read any internet connection. I have tried to connect it by using the usb adapter and the ethernet cord also and nothing. It also will not read the modem when i try to connect it. I have 2 laptops and the desktop on my connection. The desktop never works the laptop i was just talking about has problems but the other laptop works perfectly fine. Whats wrong with it????

[johnwill]

Please supply the following info, exact make and models of the equipment please.

Make and model of the broadband modem.
Make and model of the router.
Connection type, wired or wireless.
If wireless, encryption used, (none, WEP, WPA, or WPA2)
Make/model of your computer.
Version and patch level of Windows on all affected machines, i.e. XP-Home (or XP-Pro), SP2, Vista, etc.

Also, please give an exact description of your problem symptoms, including the exact text of any error messages.




On any problem computer, I'd also like to see this:

Start, Run, CMD to open a command prompt:

Type the following command:

IPCONFIG /ALL

Right click in the command window and choose Select All, then hit Enter.
Paste the results in a message here.

If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here.

[Gibson56]

Alrite well here are the model numbers
Broadband modem: 2wire Home portal 1000HW
Usb Adapter: 2wire lc_usb
Built in wireless card: Intel(R) Pro/Wireless 2200BG Network Connection
The Laptop is wired right know but i would like to get it wireless
For the desktop im trying to get it wired
Encrytion: WEP
Laptop: Gateway 4540GZ
Desktop: Gateway 510 XL
Both have XP SP2

Laptop:
Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Owner>ipconfig/all

Windows IP Configuration

Host Name . . . . . . . . . . . . : OWNER
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Broadcast
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : gateway.2wire.net

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . : gateway.2wire.net
Description . . . . . . . . . . . : Realtek RTL8139/810x Family Fast Eth
ernet NIC
Physical Address. . . . . . . . . : 00-03-25-1F-CF-C8
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 172.16.1.34
Subnet Mask . . . . . . . . . . . : 255.255.0.0
IP Address. . . . . . . . . . . . : fe80::203:25ff:fe1f:cfc8%4
Default Gateway . . . . . . . . . : 172.16.0.1
DHCP Server . . . . . . . . . . . : 172.16.0.1
DNS Servers . . . . . . . . . . . : 172.16.0.1
fec0:0:0:ffff::1%2
fec0:0:0:ffff::2%2
fec0:0:0:ffff::3%2
Lease Obtained. . . . . . . . . . : Friday, December 21, 2007 3:12:25 PM

Lease Expires . . . . . . . . . . : Friday, December 21, 2007 4:12:25 PM


Ethernet adapter Wireless Network Connection:

Media State . . . . . . . . . . . : Media disconnected
Description . . . . . . . . . . . : Intel(R) PRO/Wireless 2200BG Network
Connection
Physical Address. . . . . . . . . : 00-0E-35-C7-B7-4E

Tunnel adapter Teredo Tunneling Pseudo-Interface:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : FF-FF-FF-FF-FF-FF-FF-FF
Dhcp Enabled. . . . . . . . . . . : No
IP Address. . . . . . . . . . . . : fe80::5445:5245:444f%6
Default Gateway . . . . . . . . . :
NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter Automatic Tunneling Pseudo-Interface:

Connection-specific DNS Suffix . : gateway.2wire.net
Description . . . . . . . . . . . : Automatic Tunneling Pseudo-Interface

Physical Address. . . . . . . . . : AC-10-01-22
Dhcp Enabled. . . . . . . . . . . : No
IP Address. . . . . . . . . . . . : fe80::5efe:172.16.1.34%2
Default Gateway . . . . . . . . . :
DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%2
fec0:0:0:ffff::2%2
fec0:0:0:ffff::3%2
NetBIOS over Tcpip. . . . . . . . : Disabled

C:\Documents and Settings\Owner>

Desktop:
When i type in ipconfig/all on the desktop all i get is Windows IP Configuration

[johnwill]

Let's work on one at a time. The desktop sounds like it has no network hardware recognized by Windows.

Start, Run, devmgmt.msc

Under Network adapters, please tell me all the devices listed. Also, are there any devices anywhere in the Device Manager display with yellow ? or ! displayed?

[Gibson56]

ok under network adapters there is 1394 net adapter
and there are yellow ? on other devices all of the devices under there has a yellow ? and ! those devices are
ethernet controller
multimedia audio controller
pci modem
sm bus controller
universal serial bus (usb) controller
video controller (vga compattble)

sry for the long wait i wasnt home

[johnwill]

You are missing the drivers for a bunch of stuff. You need to install the chipset drivers, as well as the network drivers. Go to the Gateway site and download the stuff for your machine. You may need to write it to a CD-R/RW disk to move it over to the desktop.

[Gibson56]

okay i went to the gateway site and they have quite a few installations for
network adapters, does it matter which one i get and also what is a chipset driver, they have catogories there but i dont know which one to look under and does it also matter which one i get for that.

[johnwill]

You need the chipset and network drivers for your machine. Their support should be able to direct you to the correct ones for your machine.

[Angel7]

Originally Posted by Gibson56

okay i went to the gateway site and they have quite a few installations for
network adapters, does it matter which one i get and also what is a chipset driver, they have catogories there but i dont know which one to look under and does it also matter which one i get for that.

Originally Posted by johnwill

You need the chipset and network drivers for your machine. Their support should be able to direct you to the correct ones for your machine.

Where are the chipset drivers?

[Angel7]

where do I find chipset driver information?

[johnwill]

Did you even bother to go to the Gateway WEB Site?

Here's the page for all the downloads: http://support.gateway.com/support/d...=pn&param=4356

[Gibson56]

thanks my desktop know works online but how can we get the laptop to work wirelessly

[johnwill]

With the laptop, did you go to the Gateway site and download the latest wireless drivers? The Intel 2200BG chipset is infamous for issues with older drivers.

[Gibson56]

hey sry for taking soo long to reply some things came up but i tried to update the driver from the gateway website and that did nothing it still showed that there where no wireless networks

[johnwill]

I suppose it's possible the adapter is defective, hard to say without looking. Did you resolve all the errors in Device Manager? How is the wireless card listed there now? What does Gateway tech support say?