Challenges with Wireless internet TOSHIBA, TECRA M5

[cprao]

Hello Sir,

I own TOSHIBA TECRA M5 Laptop and WIN XP is the operating system. I have another desktop which is a non-brand one.

I have challenges with my Toshiba Laptop in terms going online usiing wireless internet.

The wireless internet switch is always ON for the Laptop and when I try to go online using the router I get a RED X on system tray wireless internet icon and it never recognizes any wireless networks. So I always has to go wired only to go online.

I don't have any problems with my non-brand desktop with respect to wireless internet connection.

I am not sure what's the problem. Do I need to install any drivers to make it wireless enabled ??

Can some one help me on this one ? Please let me know if you need more details on this one..

Thanks & Regards
CPR.

[johnwill]

Please supply the following info, exact make and models of the equipment please.

Make and model of the broadband modem.
Make and model of the router.
If wireless, encryption used, (none, WEP, WPA, or WPA2)
Version and patch level of Windows on all affected machines, i.e. XP-Home (or XP-Pro), SP2, Vista, etc.

Also, please give an exact description of your problem symptoms, including the exact text of any error messages.




On any problem computer, I'd also like to see this:

Start, Run, CMD to open a command prompt:

Type the following command:

IPCONFIG /ALL

Right click in the command window and choose Select All, then hit Enter.
Paste the results in a message here.

If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here.





Finally, please do this.

Start, Run, devmgmt.msc

Under Network adapters, please tell me all the devices listed. Also, are there any devices anywhere in the Device Manager display with yellow ? or ! displayed?

[cprao]

Thank you for replying to my post. Following are the detailed required by you. Please let me know if you need more details for this.



Make and model of the broadband modem :
Make: Non-brand, made in China, supplied by my Charter cable compnay and the Model no: U10C018

Make and model of the router: Linksys, BEFW11S4 VER.4

Encryption used : I did use the key, I am not sure which type of encryption.

Operating system: XP pro, Sp2

I don't really get any error message. It's just don't go online and does not recoginize wireless internet.

Next IP config :

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Intel(R) PRO/1000 PL Network Connect
ion
Physical Address. . . . . . . . . : 00-0E-7B-72-04-DF
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 24.205.187.230
Subnet Mask . . . . . . . . . . . : 255.255.252.0
Default Gateway . . . . . . . . . : 24.205.184.1
DHCP Server . . . . . . . . . . . : 71.9.41.2
DNS Servers . . . . . . . . . . . : 24.205.1.14
66.215.64.14
Primary WINS Server . . . . . . . : 10.49.8.65
Secondary WINS Server . . . . . . : 10.49.8.34

=====================================================

Next, on network adaptors,
INTEL(R)PRO/WIRELESS 3945ABG Network connection has REd X mark.

[johnwill]

From the display you posted, I'd say you have the modem connected to one of the router's LAN/Network ports, and not the WAN/Internet port. Please check that and report back.

[cprao]

Originally Posted by johnwill

From the display you posted, I'd say you have the modem connected to one of the router's LAN/Network ports, and not the WAN/Internet port. Please check that and report back.

Sorry about that. When I checked my configurations my computer was wired to access Internet. Following should be okay since I took them when I was trying to connect online through router.

They are:

Windows IP Configuration

Host Name . . . . . . . . . . . . : l8002774
Primary Dns Suffix . . . . . . . : tms.toyota.com
Node Type . . . . . . . . . . . . : Peer-Peer
IP Routing Enabled. . . . . . . . : Yes
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Description . . . . . . . . . . . : Intel(R) PRO/1000 PL Network Connect
ion
Physical Address. . . . . . . . . : 00-0E-7B-72-04-DF

Ethernet adapter Wireless Network Connection:

Media State . . . . . . . . . . . : Media disconnected
Description . . . . . . . . . . . : Intel(R) PRO/Wireless 3945ABG Networ
k Connection
Physical Address. . . . . . . . . : 00-13-02-98-75-BD

C:\Documents and Settings\chimatp>

I have also added three images.

Image - Error message for wireless network.png - Let you know the error message I was getting when I was trying to browse the available internet connections

Image - Network adaptors.png, display the network adaptors status

Image - System tray.png, shows the RED X on wireless internet icon

Hope this will help you to address the challenge. Thank you very much for looking into this one.

Thanks & Regards
CPR.

[johnwill]

Well, you have a bunch of stuff wrong there.

#1, you have ICS enabled, you clearly don't want that. Here's a guide to disable it: Disabling Internet Connection Sharing

#2, if you plan on sharing files/printers with any other system on the network, the note type of peer-peer won't work. Here's the Microsoft MS-KB article on fixing that: MS-KB - Fix Node Type Peer-Peer

[kneeskrap3r]

Try opening network connections, right clicking on the wireless network connection and enabling it? -

also you say the switch is always on...double check that, Toshibas usually do have a switch, and it has two positions on OR off - just some preliminaries :)

[casablancavic]

Yeah, that didn't seem to help any either.


I reset ip's
I uninstalled software
I deleted the hardware,
I reset the hardware
I did about 40 differentthings to it that was told to me in direct help search answers in Windows XP connection help.

I am using LINUX from the same laptop which told me on XP that the media was disconnected...funny that it works with Linux, but not windows XP which is what the laptop was loaded with.

[johnwill]

TCP/IP stack repair options for use with Windows XP with SP2/SP3.

Start, Run, CMD to open a command prompt:

In the command prompt window that opens, type type the following commands:

Note: Type only the text in bold for the following commands.

Reset TCP/IP stack to installation defaults, type: netsh int ip reset reset.log

Reset WINSOCK entries to installation defaults, type: netsh winsock reset catalog

Reboot the machine.



Hold the Windows key and press R, then type CMD to open a command prompt:

In the command prompt window that opens, type type the following command:

Note that there is a space before the /ALL, but there is NOT a space after the / in the following command.

IPCONFIG /ALL

Right click in the command window and choose Select All, then hit Enter to copy the contents to the clipboard.
Paste the results in a message here.

If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here.