Downloading stops even when internet is connected

[lovefr]

Hi,
I have High Speed Lite Internet connection. I am trying to download one student software (size 140MB)(Software link is given by my school). Every time it downloads upto 98MB (around 100) and suddenly I receive a message saying "Firewall OFF" and stops downloading while the internet is still connected. I contacted internet provider and they say it's my computer settings problem.

Please help me....

Thanks in advance

[johnwill]

Please supply the following info, exact make and models of the equipment please.

Make and model of the broadband modem.
Make and model of the router.
Connection type, wired or wireless.
If wireless, encryption used, (none, WEP, WPA, or WPA2)
Make/model of your computer.
Version and patch level of Windows on all affected machines, i.e. XP-Home (or XP-Pro), SP2, Vista, etc.

Also, please give an exact description of your problem symptoms, including the exact text of any error messages.




On any problem computer, I'd also like to see this:

Start, Run, CMD to open a command prompt:

Type the following command:

IPCONFIG /ALL

Right click in the command window and choose Select All, then hit Enter.
Paste the results in a message here.

If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here.

[lovefr]

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\HP_Administrator>ipconfig/all

Windows IP Configuration

Host Name . . . . . . . . . . . . : LaviVince
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : ab.hsia.telus.net

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . : ab.hsia.telus.net
Description . . . . . . . . . . . : Realtek RTL8139/810x Family Fast Ethernet NIC
Physical Address. . . . . . . . . : 00-15-F2-B6-0D-B6
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 142.59.98.26
Subnet Mask . . . . . . . . . . . : 255.255.240.0
Default Gateway . . . . . . . . . : 142.59.96.1
DHCP Server . . . . . . . . . . . : 209.115.152.129
DNS Servers . . . . . . . . . . . : 154.11.129.59
154.11.129.187
Lease Obtained. . . . . . . . . . : November 25, 2007 11:22:36 AM
Lease Expires . . . . . . . . . . : November 29, 2007 11:22:36 AM

C:\Documents and Settings\HP_Administrator>

Make and model of the broadband modem.: ADSL MODEM, D-Link, DSL-300G
Make and model of the router.: I don’t know what it is. Where can I find it?
Connection type, wired or wireless.: Wired
Make/model of your computer.: HP

System Information

Service tag
Product name a1310n
Product number el448aa-aba
Serial number mxf60700gp

Operating system
Microsoft windows XP professional
Version 5.1.2600
Pid 76487-oem-0011903-00803
Service pack 2.0
Language 1033

Processor
Amd athlon(tm) 64 processor 3700+
Version x86 family 15 model 39 stepping 1
Current speed 2190 mhz
Cache size 0 kb

My computer perfectly downloads if a file is less than/around 90MB size. If it is more than that while downloading I get a message with SECURITY CENTRE ICON saying “Your computer is at risk. Your firewall is OFF”. Immediately downloading stops. Even if I hit the pause/resume button, it doesn’t start. If I open Control Panel>Firewall, it is in OFF mode. Automatically in few seconds (2-3sec) it goes back to ON mode.

I hope I gave the required information

[johnwill]

Everything looks normal there. That is a VERY strange symptom.

Try booting in safe mode with networking and see if the download works that way. I have to believe this is something on the machine...

[lovefr]

Thanks for your quick reply.

Here is what I did today. I turned OFF the FIREWALL and downloaded one file (size 140MB) without any problem. But second one stopped at 110MB. Again I tried and it worked. So I believe it has something to do with my FIREWALL setting. But I have no idea about it.

[johnwill]

Hard to say. This kind of issue is very difficult to diagnose remotely in ASCII.