[SOLVED] Internet connection problem

[rebecca2007]

I have installed Windows XP sp2, then I have a problem with the Internet connection. It shows connected, but it's not receiving anything for the Packets. Any solution is much appreciated. thx!

- Network Adapters

[00000011] Realtek RTL8139 Family PCI Fast Ethernet NIC

PASSED
Caption = [00000011] Realtek RTL8139 Family PCI Fast Ethernet NIC
DatabasePath = %SystemRoot%\System32\drivers\etc
Description = Realtek RTL8139 Family PCI Fast Ethernet NIC #2 - Packet Scheduler Miniport
DHCPEnabled = TRUE
DHCPLeaseExpires = 7:14:07 PM 1/18/2038
DHCPLeaseObtained = 12:36:28 PM 11/24/2007
DHCPServer = 255.255.255.255(Invalid IP Address)
DNSEnabledForWINSResolution = FALSE
DNSHostName = mshome
DomainDNSRegistrationEnabled = FALSE
FullDNSRegistrationEnabled = TRUE
Index = 11
+ IPAddress = 169.254.197.143 (PASSED)
Pinging 169.254.197.143 with 32 bytes of data:
Reply from 169.254.197.143: bytes=32 time<1ms TTL=0
Reply from 169.254.197.143: bytes=32 time<1ms TTL=0
Reply from 169.254.197.143: bytes=32 time<1ms TTL=0
Reply from 169.254.197.143: bytes=32 time<1ms TTL=0
Ping statistics for 169.254.197.143:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss)
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms
IPConnectionMetric = 20
IPEnabled = TRUE
IPFilterSecurityEnabled = FALSE
IPSubnet = 255.255.0.0
IPXEnabled = FALSE
MACAddress = 00:E0:4C:00:00:38
ServiceName = RTL8139
SettingID = {B4C53443-FF6D-40FA-AC8D-A9263BA89E1D}
TcpipNetbiosOptions = 0
WINSEnableLMHostsLookup = TRUE

[johnwill]

It's not connected, the 169.254.x.x address is the autoconfiguration address that Windows assigns when it can't find a DHCP server.

Please supply the following info, exact make and models of the equipment please.

Make and model of the broadband modem.
Make and model of the router.
Connection type, wired or wireless.
If wireless, encryption used, (none, WEP, WPA, or WPA2)
Make/model of your computer.
Version and patch level of Windows on all affected machines, i.e. XP-Home (or XP-Pro), SP2, Vista, etc.



On any problem computer, I'd also like to see this:

Start, Run, CMD to open a command prompt:

Type the following command:

IPCONFIG /ALL

Right click in the command window and choose Select All, then hit Enter.
Paste the results in a message here.

If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here.

[rebecca2007]

boradband model model : Aztech (ASDL2 + 4 port router)
connection type : cable, network card
computer : IBM thinkpad T42 laptop
operating system : Windows XP profestional version 2002 SP2

C:\Documents and Settings\Rebecca_Ng>ipconfig /all

Windows IP Configuration

Host Name . . . . . . . . . . . . : mshome
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Unknown
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek RTL8139 Family PCI Fast Ethernet NIC
Physical Address. . . . . . . . . : 00-E0-4C-00-00-38
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Autoconfiguration IP Address. . . : 169.254.197.143
Subnet Mask . . . . . . . . . . . : 255.255.0.0
Default Gateway . . . . . . . . . :

[johnwill]

TCP/IP stack repair options for use with Windows XP with SP2.

Start, Run, CMD to open a command prompt:

Reset TCP/IP stack to installation defaults. netsh int ip reset reset.log

Reset WINSOCK entries to installation defaults: netsh winsock reset catalog

Reboot the machine.

[rebecca2007]

metioned instructions done, but problem still the same...

[johnwill]

Did this machine come with XP on it? It sounds like you don't have the correct drivers for the NIC. I also don't see the wireless NIC at all. I'm assuming it connected properly before you installed XP? Did you install the chipset drivers and all the networking drivers?


Start, Run, devmgmt.msc

Under Network adapters, please tell me all the devices listed. Also, are there any devices anywhere in the Device Manager display with yellow ? or ! displayed?

[rebecca2007]

oops... after installing all te drivers, it's solve my problem. Now I am connecting using internal network card, instead of external network card. Thanx for solving my problem n any solutions given! Guess I will have a good sleep 2nite... thx again

[johnwill]

Glad it worked out for you.

[naama]

Originally Posted by johnwill

TCP/IP stack repair options for use with Windows XP with SP2.

Start, Run, CMD to open a command prompt:

Reset TCP/IP stack to installation defaults. netsh int ip reset reset.log

Reset WINSOCK entries to installation defaults: netsh winsock reset catalog

Reboot the machine.

thank you so much for this. its been problem on several different setups
over 6-7years no matter what OS or ethernet card

this should be one of the normal procedures to "repair" connection problems in any windows OS

in my expirience this problem is couse on 1 out of 5 connection problems
and fixing it with out these cmds is pain; buy new card or reinstall os

again thank you so much, ur the best

[johnwill]

Well, it only works for XP-SP2, and Vista has a similar set of commands, but not the same syntax.