[SOLVED] problem with connectivity for wireless router

fatboy001 · 11-12-2007, 08:03 PM

I have a belkin wireless G model number F5D7230-4 router with network card that i installed in a desktop HP computer with xp home, svc pack 2. I am having problems getting it to connect to the router. It is saying that I have limited or no connectivity and when i try and repair the connection, it says it is unable acquire the network address. I called tech support for belkin and unfortunately there was a language barrier. The person ran me thru simple tasks of disabling firewalls, antivirus, which didn't work. I went to the belkin homepage on the computer that is connected to the internet via hardwire, gave him my IP address, and disabled the protection and turbo. Is anyone aware of turning off scripting for firewalls??? He told me I had to contact microsoft to have them do it for me, and to call back. Any suggestions would most definitely be welcome. I do not like being placed on hold for 30 minutes to speak to someone that keeps telling me i have to call back, call back, call back......

Thank you very much techies

**TheMatt** · 11-12-2007, 08:41 PM

Sounds kind of like your router is using static routing (no DHCP). First disable any router encryption and make sure your router has DHCP enabled on it.

If possible, try hardwiring the troubled computer to the router to isolate if it is a wireless problem.

johnwill · 11-13-2007, 08:28 AM

Reset the router to factory defaults by holding the reset button down for 15 seconds with power on.

Turn off everything, the modem, router, computer.
Connect the modem to the router's WAN/Internet port.
Connect the computer to one of the router's LAN/Network ports.
Turn on the modem, wait for a steady connect light.
Turn on the router, wait for two minutes.
Boot the computer.

When the computer is completely booted, let's see this.

Start, Run, CMD to open a command prompt:

Type the following command:

IPCONFIG /ALL

Right click in the command window and choose Select All, then hit Enter.
Paste the results in a message here.

If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here.

fatboy001 · 11-13-2007, 11:42 PM

What I ended up doing was reset factory settings on the router, as well as a clean install of the OS on the wireless computer. Took all of 10 minutes. I saw that piece of advice in one of the threads. So in a roundabout way I was assisted. Thanks for the quick responses. It was appreciated.

johnwill · 11-14-2007, 11:19 AM

Well, the reset of the router was in my previous post.

Glad you got it resolved and we could help in some way, even if indirectly.

11-12-2007, 08:03 PM	#1 (permalink)
fatboy001 Registered User Join Date: Nov 2007 Posts: 2 OS: xp service pack 2	[SOLVED] problem with connectivity for wireless router I have a belkin wireless G model number F5D7230-4 router with network card that i installed in a desktop HP computer with xp home, svc pack 2. I am having problems getting it to connect to the router. It is saying that I have limited or no connectivity and when i try and repair the connection, it says it is unable acquire the network address. I called tech support for belkin and unfortunately there was a language barrier. The person ran me thru simple tasks of disabling firewalls, antivirus, which didn't work. I went to the belkin homepage on the computer that is connected to the internet via hardwire, gave him my IP address, and disabled the protection and turbo. Is anyone aware of turning off scripting for firewalls??? He told me I had to contact microsoft to have them do it for me, and to call back. Any suggestions would most definitely be welcome. I do not like being placed on hold for 30 minutes to speak to someone that keeps telling me i have to call back, call back, call back...... Thank you very much techies

11-12-2007, 08:41 PM	#2 (permalink)
TheMatt Moderator, Hardware Team Join Date: May 2006 Location: Boston Posts: 13,693 OS: Win 3.1, 98, NT 4.0, XP Debian 4.0, Kubuntu 6.06 My System Blog Entries: 3	Re: problem with connectivity for wireless router Sounds kind of like your router is using static routing (no DHCP). First disable any router encryption and make sure your router has DHCP enabled on it. If possible, try hardwiring the troubled computer to the router to isolate if it is a wireless problem. __________________ - Matt M - KB1OSC - Folding@Home 85015 If TSF has helped you, please consider donating. If I have stopped responding to a thread, feel free to send me a PM with a link to the thread. It is advisable to subscribe to threads so you will receive updates when replies are posted. You can subscribe to threads from the "Thread Tools" Menu. »Memtest86 »Prime95 »UBCD »SpeedFan »NHC Personal »Everest »Sandra »PC Wizard »RivaTuner »ATi Tool Click here for Useful Articles and Guides

11-13-2007, 08:28 AM	#3 (permalink)
johnwill Manager, Networking Forums Join Date: Sep 2002 Location: S.E. Pennsylvania, US Posts: 32,608 OS: XP-Pro, Vista, Linux Blog Entries: 1	Re: problem with connectivity for wireless router Reset the router to factory defaults by holding the reset button down for 15 seconds with power on. Turn off everything, the modem, router, computer. Connect the modem to the router's WAN/Internet port. Connect the computer to one of the router's LAN/Network ports. Turn on the modem, wait for a steady connect light. Turn on the router, wait for two minutes. Boot the computer. When the computer is completely booted, let's see this. Start, Run, CMD to open a command prompt: Type the following command: IPCONFIG /ALL Right click in the command window and choose Select All, then hit Enter. Paste the results in a message here. If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here. __________________ If TSF has helped you, Tell us about it! or Donate to help keep the site up! Microsoft MVP - Windows Desktop Experience

11-13-2007, 11:42 PM	#4 (permalink)
fatboy001 Registered User Join Date: Nov 2007 Posts: 2 OS: xp service pack 2	Re: problem with connectivity for wireless router What I ended up doing was reset factory settings on the router, as well as a clean install of the OS on the wireless computer. Took all of 10 minutes. I saw that piece of advice in one of the threads. So in a roundabout way I was assisted. Thanks for the quick responses. It was appreciated.

11-14-2007, 11:19 AM	#5 (permalink)
johnwill Manager, Networking Forums Join Date: Sep 2002 Location: S.E. Pennsylvania, US Posts: 32,608 OS: XP-Pro, Vista, Linux Blog Entries: 1	Re: problem with connectivity for wireless router Well, the reset of the router was in my previous post. Glad you got it resolved and we could help in some way, even if indirectly. __________________ If TSF has helped you, Tell us about it! or Donate to help keep the site up! Microsoft MVP - Windows Desktop Experience