Wireless

bhmernesto · 11-09-2007, 09:14 PM

I have a case where someone is trying to connect to their wireless network from a remote location. When they go to do so, they put it their external ip address in the address bar using http protocol (80). but when they input it nothing happens.

What could cause this? im thinking a firewall, but we tried to disable the windows firewall and his routers built in firewall. after that im all out of ideas.

Does anyone have any tips as to what i should do next???????

any help is greately appreciated.

Thank you

johnwill · 11-10-2007, 10:20 AM

Are you talking a connection through the Internet? If so, the fact that the network is wireless has no bearing on the issue.

Please supply the following info, exact make and models of the equipment please.

Make and model of the broadband modem.
Make and model of the router.
Connection type, wired or wireless.
If wireless, encryption used, (none, WEP, WPA, or WPA2)
Make/model of your computer.
Version and patch level of Windows on all affected machines, i.e. XP-Home (or XP-Pro), SP2, Vista, etc.

Also, please give an exact description of your problem symptoms, including the exact text of any error messages.

11-09-2007, 09:14 PM	#1 (permalink)
bhmernesto Registered User Join Date: Nov 2007 Posts: 9 OS: Windows XP	Wireless I have a case where someone is trying to connect to their wireless network from a remote location. When they go to do so, they put it their external ip address in the address bar using http protocol (80). but when they input it nothing happens. What could cause this? im thinking a firewall, but we tried to disable the windows firewall and his routers built in firewall. after that im all out of ideas. Does anyone have any tips as to what i should do next??????? any help is greately appreciated. Thank you __________________ Ernesto

11-10-2007, 10:20 AM	#2 (permalink)
johnwill Manager, Networking Forums Join Date: Sep 2002 Location: S.E. Pennsylvania, US Posts: 32,608 OS: XP-Pro, Vista, Linux Blog Entries: 1	Re: Wireless Are you talking a connection through the Internet? If so, the fact that the network is wireless has no bearing on the issue. Please supply the following info, exact make and models of the equipment please. Make and model of the broadband modem. Make and model of the router. Connection type, wired or wireless. If wireless, encryption used, (none, WEP, WPA, or WPA2) Make/model of your computer. Version and patch level of Windows on all affected machines, i.e. XP-Home (or XP-Pro), SP2, Vista, etc. Also, please give an exact description of your problem symptoms, including the exact text of any error messages. __________________ If TSF has helped you, Tell us about it! or Donate to help keep the site up! Microsoft MVP - Windows Desktop Experience