connection but no internet

ccyr · 10-31-2007, 08:09 PM

I had my computer hooked up through a linksys BEFSR41 router and the ethernet cable from my modem to the router was in the WAN port. in my network connections tab in control panel, it said it had a LAN connection and i had an internet connection but nothing would work. I couldnt use anything that needed an internet connection ex. explorer, firefox, messenger. If it said i had a connection then why could I not do anything? im just connected directly to the modem right now. I know it wasn't a firewall or anything. Anyone know whats up?

johnwill · 11-01-2007, 07:20 AM

Reset the router to factory defaults by holding the reset button down for 15 seconds with power on.

Turn off everything, the modem, router, computer.
Connect the modem to the router's WAN/Internet port.
Connect the computer to one of the router's LAN/Network ports.
Turn on the modem, wait for a steady connect light.
Turn on the router, wait for two minutes.
Boot the computer.

When the computer is completely booted, let's see this.

Start, Run, CMD to open a command prompt:

Type the following command:

IPCONFIG /ALL

Right click in the command window and choose Select All, then hit Enter.
Paste the results in a message here.

If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here.

ccyr · 11-04-2007, 10:31 AM

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Colin>IPCONFIG/ALL

Windows IP Configuration

Host Name . . . . . . . . . . . . : OWNER-H4EMNYJJY
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Unknown
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek RTL8139 Family PCI Fast Ethe
rnet NIC
Physical Address. . . . . . . . . : 00-50-FC-33-A2-9F
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 192.168.1.100
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DNS Servers . . . . . . . . . . . : 192.168.1.1
Lease Obtained. . . . . . . . . . : Sunday, November 04, 2007 12:24:56 P
M
Lease Expires . . . . . . . . . . : Tuesday, November 06, 2007 12:24:56
PM

C:\Documents and Settings\Colin>

Is that all you need?

johnwill · 11-04-2007, 05:39 PM

Try these simple tests.

Start, Run, CMD to open a command prompt:

PING 216.109.112.135

PING yahoo.com

Right click in the command window and choose Select All, then hit Enter.
Paste the results in a message here.

If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here.

ccyr · 11-07-2007, 05:02 PM

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Colin>PING 216.109.112.135

Pinging 216.109.112.135 with 32 bytes of data:

Reply from 192.168.1.1: Destination net unreachable.
Reply from 192.168.1.1: Destination net unreachable.
Reply from 192.168.1.1: Destination net unreachable.
Reply from 192.168.1.1: Destination net unreachable.

Ping statistics for 216.109.112.135:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms

C:\Documents and Settings\Colin>

When I sent a ping to yahoo.com, it said could not find host....

johnwill · 11-08-2007, 06:32 AM

When you connected the router to the modem, did you turn power off on the modem to make the change? That is a MANDATORY step.

Try this procedure to get the router talking on the wired connection, then we can look into any wireless configuration that might be necessary.

Reset the router to factory defaults by holding the reset button down for 15 seconds with power on.

Turn off everything, the modem, router, computer.
Connect the modem to the router's WAN/Internet port.
Connect the computer to one of the router's LAN/Network ports.
Turn on the modem, wait for a steady connect light.
Turn on the router, wait for two minutes.
Boot the computer.

See if that gets you connected through the router.

ccyr · 11-08-2007, 05:56 PM

I did, but my modem does not have an on or off button so I just pulled the power plug out of it. The problem is there is a little cord in the back that says do not remove this cord because it is meant for a 911 emergency. It must be sending some power to the modem because when I pull the power plug, all the lights turn off except for the power light which is just flashing. I have an RCA DHG525 modem.

10-31-2007, 08:09 PM	#1 (permalink)
ccyr Registered User Join Date: Aug 2007 Posts: 6 OS: XP	connection but no internet I had my computer hooked up through a linksys BEFSR41 router and the ethernet cable from my modem to the router was in the WAN port. in my network connections tab in control panel, it said it had a LAN connection and i had an internet connection but nothing would work. I couldnt use anything that needed an internet connection ex. explorer, firefox, messenger. If it said i had a connection then why could I not do anything? im just connected directly to the modem right now. I know it wasn't a firewall or anything. Anyone know whats up?

11-01-2007, 07:20 AM	#2 (permalink)
johnwill Manager, Networking Forums Join Date: Sep 2002 Location: S.E. Pennsylvania, US Posts: 32,608 OS: XP-Pro, Vista, Linux Blog Entries: 1	Re: connection but no internet Reset the router to factory defaults by holding the reset button down for 15 seconds with power on. Turn off everything, the modem, router, computer. Connect the modem to the router's WAN/Internet port. Connect the computer to one of the router's LAN/Network ports. Turn on the modem, wait for a steady connect light. Turn on the router, wait for two minutes. Boot the computer. When the computer is completely booted, let's see this. Start, Run, CMD to open a command prompt: Type the following command: IPCONFIG /ALL Right click in the command window and choose Select All, then hit Enter. Paste the results in a message here. If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here. __________________ If TSF has helped you, Tell us about it! or Donate to help keep the site up! Microsoft MVP - Windows Desktop Experience

11-04-2007, 10:31 AM	#3 (permalink)
ccyr Registered User Join Date: Aug 2007 Posts: 6 OS: XP	Re: connection but no internet Microsoft Windows XP [Version 5.1.2600] (C) Copyright 1985-2001 Microsoft Corp. C:\Documents and Settings\Colin>IPCONFIG/ALL Windows IP Configuration Host Name . . . . . . . . . . . . : OWNER-H4EMNYJJY Primary Dns Suffix . . . . . . . : Node Type . . . . . . . . . . . . : Unknown IP Routing Enabled. . . . . . . . : No WINS Proxy Enabled. . . . . . . . : No Ethernet adapter Local Area Connection: Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Realtek RTL8139 Family PCI Fast Ethe rnet NIC Physical Address. . . . . . . . . : 00-50-FC-33-A2-9F Dhcp Enabled. . . . . . . . . . . : Yes Autoconfiguration Enabled . . . . : Yes IP Address. . . . . . . . . . . . : 192.168.1.100 Subnet Mask . . . . . . . . . . . : 255.255.255.0 Default Gateway . . . . . . . . . : 192.168.1.1 DHCP Server . . . . . . . . . . . : 192.168.1.1 DNS Servers . . . . . . . . . . . : 192.168.1.1 Lease Obtained. . . . . . . . . . : Sunday, November 04, 2007 12:24:56 P M Lease Expires . . . . . . . . . . : Tuesday, November 06, 2007 12:24:56 PM C:\Documents and Settings\Colin> Is that all you need?

11-04-2007, 05:39 PM	#4 (permalink)
johnwill Manager, Networking Forums Join Date: Sep 2002 Location: S.E. Pennsylvania, US Posts: 32,608 OS: XP-Pro, Vista, Linux Blog Entries: 1	Re: connection but no internet Try these simple tests. Start, Run, CMD to open a command prompt: PING 216.109.112.135 PING yahoo.com Right click in the command window and choose Select All, then hit Enter. Paste the results in a message here. If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here. __________________ If TSF has helped you, Tell us about it! or Donate to help keep the site up! Microsoft MVP - Windows Desktop Experience

11-07-2007, 05:02 PM	#5 (permalink)
ccyr Registered User Join Date: Aug 2007 Posts: 6 OS: XP	Re: connection but no internet Microsoft Windows XP [Version 5.1.2600] (C) Copyright 1985-2001 Microsoft Corp. C:\Documents and Settings\Colin>PING 216.109.112.135 Pinging 216.109.112.135 with 32 bytes of data: Reply from 192.168.1.1: Destination net unreachable. Reply from 192.168.1.1: Destination net unreachable. Reply from 192.168.1.1: Destination net unreachable. Reply from 192.168.1.1: Destination net unreachable. Ping statistics for 216.109.112.135: Packets: Sent = 4, Received = 4, Lost = 0 (0% loss), Approximate round trip times in milli-seconds: Minimum = 0ms, Maximum = 0ms, Average = 0ms C:\Documents and Settings\Colin> When I sent a ping to yahoo.com, it said could not find host....

11-08-2007, 06:32 AM	#6 (permalink)
johnwill Manager, Networking Forums Join Date: Sep 2002 Location: S.E. Pennsylvania, US Posts: 32,608 OS: XP-Pro, Vista, Linux Blog Entries: 1	Re: connection but no internet When you connected the router to the modem, did you turn power off on the modem to make the change? That is a MANDATORY step. Try this procedure to get the router talking on the wired connection, then we can look into any wireless configuration that might be necessary. Reset the router to factory defaults by holding the reset button down for 15 seconds with power on. Turn off everything, the modem, router, computer. Connect the modem to the router's WAN/Internet port. Connect the computer to one of the router's LAN/Network ports. Turn on the modem, wait for a steady connect light. Turn on the router, wait for two minutes. Boot the computer. See if that gets you connected through the router. __________________ If TSF has helped you, Tell us about it! or Donate to help keep the site up! Microsoft MVP - Windows Desktop Experience

11-08-2007, 05:56 PM	#7 (permalink)
ccyr Registered User Join Date: Aug 2007 Posts: 6 OS: XP	Re: connection but no internet I did, but my modem does not have an on or off button so I just pulled the power plug out of it. The problem is there is a little cord in the back that says do not remove this cord because it is meant for a 911 emergency. It must be sending some power to the modem because when I pull the power plug, all the lights turn off except for the power light which is just flashing. I have an RCA DHG525 modem.