[SOLVED] Searching for IP Address (isp=sky)

[SLG]

Hi,
2 computers of mine has had trouble with successfully connecting to my network (out of 4).

It is currently setup as a wireless connection to a router from sky (isp).
It says the connection is good quality and strength, however when trying to connect, it says it completed the stages e.g. 'connecting to network'.

When it attempts to aquire the IP address from the router, it doesn't complete it and eventually restarts this pattern continuously.

•The 2 other computers still connect to the network without a problem
•Attempted to connect while other computers were switched off unsuccessfully
•The computer has been recently purchased (6 months ago),
•It connected for the first 2 weeks without a problem.
•To see if the problem was the network cards, i connected by ethernet without success (same problem with IP address).

Please help! Any help will be greatly appreciated

[johnwill]

I suggest we pick one computer and concentrate on getting it working.



Please supply the following info, exact make and models of the equipment please.

Make and model of the broadband modem.
Make and model of the router.
Connection type, wired or wireless.
If wireless, encryption used, (none, WEP, WPA, or WPA2)
Make/model of your computer.
Version and patch level of Windows on all affected machines, i.e. XP-Home (or XP-Pro), SP2, Vista, etc.

Also, please give an exact description of your problem symptoms, including the exact text of any error messages.


On the problem computer, let's see this:

Start, Run, CMD to open a command prompt:

Type the following command:

IPCONFIG /ALL

Right click in the command window and choose Select All, then hit Enter.
Paste the results in a message here.

If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here.

[SLG]

Thanks for the reply, heres the info as best as i can get (i cant get certain info on the router)
Modem:
HDAUDIO Soft Data Fax Modem with SmartCP
Driver: CXT 7.34.0.0

Router:
'Sky Router' Netgear DG834GT

Wireless conection

Connection type: WPA-Personal TKIP

Windows XP - Home Edition
Version 2002
Service Pack 2

Acer Aspire 1642ZWLMi
Acer Signal up:High efficiency antenna technology
1.70GHz, 500RAM

When attempting to connect to the wireless, it attempts to connect to the network, however doesn't go past 'Renewing your IP address' .
It then disconnects and attempts to reconnect with the same problem.

When attempting to run IPCONFIG /ALL the command window opens however it closes immediately

Tried in safe mode with cmd prompt:

Windows IP Configuration
An internal error occurred: The request is not supported.
Please contact Microsoft Product Support Services for further help.
Additional information: Unable to query host name.

Hope you can help, sorry if some specs are limited, i normally use everest, however no internet on this computer!

[SLG]

Managed to play around and got it through a diagnostic tool ipconfig.exe /all

ipconfig.exe /all


Windows IP Configuration



Host Name . . . . . . . . . . . . : acer-d8e77f41be

Primary Dns Suffix . . . . . . . :

Node Type . . . . . . . . . . . . : Broadcast

IP Routing Enabled. . . . . . . . : No

WINS Proxy Enabled. . . . . . . . : No



Ethernet adapter Wireless Network Connection:



Media State . . . . . . . . . . . : Media disconnected

Description . . . . . . . . . . . : Intel(R) PRO/Wireless 2200BG Network Connection

Physical Address. . . . . . . . . : 00-16-6F-98-AC-92



Ethernet adapter Local Area Connection:



Media State . . . . . . . . . . . : Media disconnected

Description . . . . . . . . . . . : Realtek RTL8139/810x Family Fast Ethernet NIC

Physical Address. . . . . . . . . : 00-16-36-5F-A6-B1

[johnwill]

Have you tried a wired connection to see if you can connect that way? My guess is this could be an encryption issue, I'd also try disabling encryption and see if you can connect wirelessly without it.

[SLG]

attempted to connect without wireless (wired) without success.
Also successfully connected on a friends wireless without a problem.
Compatibility issue? but why would it have worked previously?

[johnwill]

Try a new cable, different port on the router, and if all else fails, a new NIC in the machine. If the wired connection doesn't work, that's the first thing to diagnose.

[SLG]

thanks, managed to fix it,

thanks!

[johnwill]

Care to share the solution for the next guy that does a search of messages?