Network interface: code 10

IanPX · 10-24-2007, 04:55 AM

Hi All, i'm new here and i hope someone has an idea.

I have an HP DC7700 small form factor machine with an intel 82566DM gigabit ethernet interface on it (onboard). Today it stopped talking to the network. The cable was plugged in (which tested fine). I rebooted the machine to see if it would restart it. But it disapeared from the network connections like it wasn't installed. Device manager reports a code 10. I have attempted to update it to the latest driver version but this hasn't solved the problem. No BIOS settings have been changed to cause the problem. I'm rather stumped, can anyone offer some input?

Ian

**johnwill** · 10-24-2007, 08:34 AM

Well, error code 10 indicates either a hardware malfunction or bad drivers. If you've exhausted the driver possibilities, I suggest trying a PCI NIC.

IanPX · 10-24-2007, 08:41 AM

yeah that would be the next step. We don't even have an actual NIC on site haha! I remember when you couldn't move without standing on a NIC (not literally of course). I'll try to ghost back the machine to its orignal state (we keep ghosts of all our machines from day 1) see if that works, just its a hassle to remove data from them when users don't save on the server!

Thanks John.

Ian

**johnwill** · 10-24-2007, 09:06 AM

Sounds like a plan.

It's never easy...

10-24-2007, 04:55 AM	#1 (permalink)
IanPX Registered User Join Date: Oct 2007 Posts: 3 OS: XP pro SP2	Network interface: code 10 Hi All, i'm new here and i hope someone has an idea. I have an HP DC7700 small form factor machine with an intel 82566DM gigabit ethernet interface on it (onboard). Today it stopped talking to the network. The cable was plugged in (which tested fine). I rebooted the machine to see if it would restart it. But it disapeared from the network connections like it wasn't installed. Device manager reports a code 10. I have attempted to update it to the latest driver version but this hasn't solved the problem. No BIOS settings have been changed to cause the problem. I'm rather stumped, can anyone offer some input? Ian

10-24-2007, 08:34 AM	#2 (permalink)
johnwill Manager, Networking Forums Join Date: Sep 2002 Location: S.E. Pennsylvania, US Posts: 41,921 OS: Windows 7, XP-Pro, Vista, Linux Blog Entries: 1	Re: Network interface: code 10 Well, error code 10 indicates either a hardware malfunction or bad drivers. If you've exhausted the driver possibilities, I suggest trying a PCI NIC. __________________ If TSF has helped you, Tell us about it! or Donate to help keep the site up! Microsoft MVP - Windows Desktop Experience

10-24-2007, 08:41 AM	#3 (permalink)
IanPX Registered User Join Date: Oct 2007 Posts: 3 OS: XP pro SP2	Re: Network interface: code 10 yeah that would be the next step. We don't even have an actual NIC on site haha! I remember when you couldn't move without standing on a NIC (not literally of course). I'll try to ghost back the machine to its orignal state (we keep ghosts of all our machines from day 1) see if that works, just its a hassle to remove data from them when users don't save on the server! Thanks John. Ian

10-24-2007, 09:06 AM	#4 (permalink)
johnwill Manager, Networking Forums Join Date: Sep 2002 Location: S.E. Pennsylvania, US Posts: 41,921 OS: Windows 7, XP-Pro, Vista, Linux Blog Entries: 1	Re: Network interface: code 10 Sounds like a plan. It's never easy... __________________ If TSF has helped you, Tell us about it! or Donate to help keep the site up! Microsoft MVP - Windows Desktop Experience