Verizon DSL to Dell Connection

[SeekingAncestry]

At present a Verizon DSL Westell Versalink 327W (B90-327W15-06) is connected to a HP Pavilion ZE5400 through Ethernet or Wireless which I am using to send this.

I need to connect this DSL Router to a Dell Model-WHL. The Dell has a Broadcom NetXtreme 57XX Gigabit Controller BCM 5751 and a Linksys Wireless G PCI Card with SpeedBoost WMP54GS. It appears to connect because I can see and download things from the Internet. If you try to go out, it says internet is not connected. From my understanding reading forums, Verizon DSl Westell Router have a problem connecting to Dell Computers. People have tried different things to fix it but none of them seem to work.

I went to CMD and ran:

netsh winsock reset catalog then netsh int ip reset reset.log.

I rebooted it, then did a IPCONFIG/ALL. It looks very strange compared to what it looks like on my laptop. This is what it looks like:

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Owner>ipconfig/all

Windows IP Configuration

Host Name . . . . . . . . . . . . : RICHSCOMPUTER
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Unknown
IP Routing Enabled. . . . . . . . : Yes
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Broadcom NetXtreme 57xx Gigabit Controller
Physical Address. . . . . . . . . : 00-11-11-4B-A7-7F
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Autoconfiguration IP Address. . . : 192.168.1.44
Subnet Mask . . . . . . . . . . . : 255.255.255.0
IP Address. . . . . . . . . . . . : 2002:466d:b150:4:4ccc:224b:461e:2c03

IP Address. . . . . . . . . . . . : 2002:466d:b150:4:211:11ff:fe4b:a77f
IP Address. . . . . . . . . . . . : fec0::4:211:11ff:fe4b:a77f%2
IP Address. . . . . . . . . . . . : fe80::211:11ff:fe4b:a77f%4
Default Gateway . . . . . . . . . : 192.168.1.1
DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%2
fec0:0:0:ffff::2%2
fec0:0:0:ffff::3%2

PPP adapter verizon.net:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : WAN (PPP/SLIP) Interface
Physical Address. . . . . . . . . : 00-53-45-00-00-00
Dhcp Enabled. . . . . . . . . . . : No
IP Address. . . . . . . . . . . . : 70.109.177.80
Subnet Mask . . . . . . . . . . . : 255.255.255.255
Default Gateway . . . . . . . . . : 70.109.177.80
DNS Servers . . . . . . . . . . . : 71.243.0.12
71.250.0.12

Tunnel adapter Teredo Tunneling Pseudo-Interface:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : FF-FF-FF-FF-FF-FF-FF-FF
Dhcp Enabled. . . . . . . . . . . : No
IP Address. . . . . . . . . . . . : fe80::ffff:ffff:fffd%5
Default Gateway . . . . . . . . . :
NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter 6to4 Tunneling Pseudo-Interface:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : 6to4 Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 46-6D-B1-50
Dhcp Enabled. . . . . . . . . . . : No
IP Address. . . . . . . . . . . . : 2002:466d:b150::466d:b150
Default Gateway . . . . . . . . . : 2002:c058:6301::c058:6301
DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%1
fec0:0:0:ffff::2%1
fec0:0:0:ffff::3%1
NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter Automatic Tunneling Pseudo-Interface:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Automatic Tunneling Pseudo-Interface

Physical Address. . . . . . . . . : 46-6D-B1-50
Dhcp Enabled. . . . . . . . . . . : No
IP Address. . . . . . . . . . . . : fe80::5efe:70.109.177.80%2
Default Gateway . . . . . . . . . :
DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%1
fec0:0:0:ffff::2%1
fec0:0:0:ffff::3%1
NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter Automatic Tunneling Pseudo-Interface:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Automatic Tunneling Pseudo-Interface

Physical Address. . . . . . . . . : C0-A8-01-2C
Dhcp Enabled. . . . . . . . . . . : No
IP Address. . . . . . . . . . . . : fe80::5efe:192.168.1.44%2
Default Gateway . . . . . . . . . :
DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%2
fec0:0:0:ffff::2%2
fec0:0:0:ffff::3%2
NetBIOS over Tcpip. . . . . . . . : Disabled

C:\Documents and Settings\Owner>

Some of it familiar from the laptop's ipconfig. I really don't know what else I can do after trying everything the last week. I would appreciate any recommendations

Thanks

[johnwill]

Start, Run, IPV6 UNINSTALL

Post another IPCONFIG after rebooting.

[SeekingAncestry]

Thanks for responding John.

I just did the IPV6 uninstall, rebooted and I made a copy:

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Owner>ipconfig/all

Windows IP Configuration

Host Name . . . . . . . . . . . . : RICHSCOMPUTER
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Unknown
IP Routing Enabled. . . . . . . . : Yes
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : myhome.westell.com

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . : myhome.westell.com
Description . . . . . . . . . . . : Broadcom NetXtreme 57xx Gigabit Cont
roller
Physical Address. . . . . . . . . : 00-11-11-4B-A7-7F
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 192.168.1.44
Subnet Mask . . . . . . . . . . . : 255.255.255.0
IP Address. . . . . . . . . . . . : 2002:466d:b90d:4:44f2:34cb:9b9e:c52f

IP Address. . . . . . . . . . . . : 2002:466d:b90d:4:211:11ff:fe4b:a77f
IP Address. . . . . . . . . . . . : fec0::4:211:11ff:fe4b:a77f%2
IP Address. . . . . . . . . . . . : fe80::211:11ff:fe4b:a77f%4
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DNS Servers . . . . . . . . . . . : 192.168.1.1
192.168.1.1
fec0:0:0:ffff::1%2
fec0:0:0:ffff::2%2
fec0:0:0:ffff::3%2
Lease Obtained. . . . . . . . . . : Wednesday, October 10, 2007 8:37:36
PM
Lease Expires . . . . . . . . . . : Thursday, October 11, 2007 8:37:36 P
M

PPP adapter verizon.net:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : WAN (PPP/SLIP) Interface
Physical Address. . . . . . . . . : 00-53-45-00-00-00
Dhcp Enabled. . . . . . . . . . . : No
IP Address. . . . . . . . . . . . : 70.109.185.13
Subnet Mask . . . . . . . . . . . : 255.255.255.255
Default Gateway . . . . . . . . . : 70.109.185.13
DNS Servers . . . . . . . . . . . : 71.243.0.12
71.250.0.12

Tunnel adapter Teredo Tunneling Pseudo-Interface:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : FF-FF-FF-FF-FF-FF-FF-FF
Dhcp Enabled. . . . . . . . . . . : No
IP Address. . . . . . . . . . . . : fe80::ffff:ffff:fffd%5
Default Gateway . . . . . . . . . :
NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter 6to4 Tunneling Pseudo-Interface:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : 6to4 Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 46-6D-B9-0D
Dhcp Enabled. . . . . . . . . . . : No
IP Address. . . . . . . . . . . . : 2002:466d:b90d::466d:b90d
Default Gateway . . . . . . . . . :
DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%1
fec0:0:0:ffff::2%1
fec0:0:0:ffff::3%1
NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter Automatic Tunneling Pseudo-Interface:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Automatic Tunneling Pseudo-Interface

Physical Address. . . . . . . . . : 46-6D-B9-0D
Dhcp Enabled. . . . . . . . . . . : No
IP Address. . . . . . . . . . . . : fe80::5efe:70.109.185.13%2
Default Gateway . . . . . . . . . :
DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%1
fec0:0:0:ffff::2%1
fec0:0:0:ffff::3%1
NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter Automatic Tunneling Pseudo-Interface:

Connection-specific DNS Suffix . : myhome.westell.com
Description . . . . . . . . . . . : Automatic Tunneling Pseudo-Interface

Physical Address. . . . . . . . . : C0-A8-01-2C
Dhcp Enabled. . . . . . . . . . . : No
IP Address. . . . . . . . . . . . : fe80::5efe:192.168.1.44%2
Default Gateway . . . . . . . . . :
DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%2
fec0:0:0:ffff::2%2
fec0:0:0:ffff::3%2
NetBIOS over Tcpip. . . . . . . . : Disabled

C:\Documents and Settings\Owner>

I don't see much change but I really don't know what most of it means.

Thanks

[johnwill]

Hmm... It doesn't look like IPv6 actually uninstalled.

Select Start > Settings > Network Connections.

Double-click the Local Area Connection icon to open the Local Area Connection Status window.

Click the Properties button to open the Local Area Connection Properties window.

What entries show up in the properties window. Post a screen shot if possible.

To post a screen shot of the active window, hold the Alt key and press the PrtScn key. Open the Windows PAINT application and Paste the screen shot. You can then use PAINT to trim to suit, and save it as a JPG format file. To upload it to TSG, open the full reply window and use the Manage Attachments button to upload it here.

[SeekingAncestry]

John, I did a manual uninstall at LAN Network Connection. Rebooted and this is what I got:

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Owner>IPCONFIG/ALL

Windows IP Configuration

Host Name . . . . . . . . . . . . : RICHSCOMPUTER
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Unknown
IP Routing Enabled. . . . . . . . : Yes
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : myhome.westell.com

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . : myhome.westell.com
Description . . . . . . . . . . . : Broadcom NetXtreme 57xx Gigabit Cont
roller
Physical Address. . . . . . . . . : 00-11-11-4B-A7-7F
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 192.168.1.44
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DNS Servers . . . . . . . . . . . : 192.168.1.1
192.168.1.1
Lease Obtained. . . . . . . . . . : Thursday, October 11, 2007 6:46:38 P
M
Lease Expires . . . . . . . . . . : Friday, October 12, 2007 6:46:38 PM

PPP adapter verizon.net:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : WAN (PPP/SLIP) Interface
Physical Address. . . . . . . . . : 00-53-45-00-00-00
Dhcp Enabled. . . . . . . . . . . : No
IP Address. . . . . . . . . . . . : 70.109.134.213
Subnet Mask . . . . . . . . . . . : 255.255.255.255
Default Gateway . . . . . . . . . : 70.109.134.213
DNS Servers . . . . . . . . . . . : 71.243.0.12
71.250.0.12

C:\Documents and Settings\Owner>


I also made a copy of the connection like you requested so you can see what else I have installed. I have a program call SnagIt so it's easy to get without using Paint. Both files attached.

Thanks

[johnwill]

This shows a good connection to the Ethernet NIC. I'm assuming that the PPP adapter is your broadband modem? I see no wireless hardware in the IPCONFIG at all.

Uncheck everything but Microsoft Client and TCP/IP in that connection properties and see how that works.

Start, Run, devmgmt.msc

Under Network adapters, please tell me all the devices listed. Also, are there any devices anywhere in the Device Manager display with yellow ? or ! displayed?

[SeekingAncestry]

John,

I did exactly what you asked and unchecked all except Clients and TCPIP.

Wireless was not enabled so I enabled it and rerun IPCONFIG.

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Owner>ipconfig/all

Windows IP Configuration

Host Name . . . . . . . . . . . . : RICHSCOMPUTER
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Unknown
IP Routing Enabled. . . . . . . . : Yes
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : myhome.westell.com
myhome.westell.com

Ethernet adapter Wireless Network Connection 2:

Connection-specific DNS Suffix . : myhome.westell.com
Description . . . . . . . . . . . : Linksys Wireless-G PCI Network Adapt
er with SpeedBooster
Physical Address. . . . . . . . . : 00-12-17-74-6E-6D
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 192.168.1.45
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DNS Servers . . . . . . . . . . . : 192.168.1.1
192.168.1.1
Lease Obtained. . . . . . . . . . : Friday, October 12, 2007 1:29:25 PM
Lease Expires . . . . . . . . . . : Saturday, October 13, 2007 1:29:25 P
M

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . : myhome.westell.com
Description . . . . . . . . . . . : Broadcom NetXtreme 57xx Gigabit Cont
roller
Physical Address. . . . . . . . . : 00-11-11-4B-A7-7F
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 192.168.1.44
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DNS Servers . . . . . . . . . . . : 192.168.1.1
192.168.1.1
Lease Obtained. . . . . . . . . . : Friday, October 12, 2007 1:27:49 PM
Lease Expires . . . . . . . . . . : Saturday, October 13, 2007 1:27:49 P
M

PPP adapter verizon.net:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : WAN (PPP/SLIP) Interface
Physical Address. . . . . . . . . : 00-53-45-00-00-00
Dhcp Enabled. . . . . . . . . . . : No
IP Address. . . . . . . . . . . . : 70.109.131.253
Subnet Mask . . . . . . . . . . . : 255.255.255.255
Default Gateway . . . . . . . . . : 70.109.131.253
DNS Servers . . . . . . . . . . . : 71.243.0.12
71.250.0.12

C:\Documents and Settings\Owner>

Yes, the PPP Adapter is the Verizon Westell VersaLink 327W.

It still doesn't see the Internet. Wireless says we are connected to the point but can't see the Internet although I can look at the Internet through wireless.

I have attached a picture of the Device Manager.

Thanks again for the help

[johnwill]

You appear to have ICS enabled, which certainly isn't right. Follow these directions to disable it: Disabling Internet Connection Sharing

[SeekingAncestry]

Thanks John,

I only found the wireless with sharing on so I unchecked it.

I am still not connecting. I checked everything against my laptop and they only difference is the Verizon.Net connection.

When you log on with the laptop, you see the following messages.

1. Registering Your Computer on the Network

2. Authorization

3. Connecting.


With the Dell you only see the first message.

The PPP Adapter for the Laptop

IP Address 71.161.79.44
Sub Mask 255.255.255.255
Default Gate 71.161.79.44
DNS Servers 71.243.0.12
71.250.0.12

The PPP Adapter for the Dell

IP Address 71.255.137.156
Sub Mask 255.255.255.255
Default Gate 71.255.137.156
DNS Servers 71.243.0.12
71.250.0.12

This doesn't tell me much but you may have some idea looking at it.

I also ran the Verizon Online Help and Support and it check the connection and said it wasn't there. I can see the Internet and download but the computer doesn't see it so, it says I'm not connecting with Verizon

I would appreciate any other suggestions. Thanks

[johnwill]

With a modem/router, I'm at a loss as to how you're getting those public IP addresses. You were getting normal 192.168.1.x addresses before from the router, what did you change? Did you configure the modem/router in bridge mode?

[SeekingAncestry]

John,

I was just showing you the PPP Adapter IP addresses if I used wireless for my laptop and the Dell system. I wanted to show you differences, where one worked (laptop) and the other (Dell) didn't. I took the wireless out of the Dell in case there was a conflict. The following is what it looks like with just the Ethernet (BroardCom) connected to the PPP Adapter.

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Owner>ipconfig/all

Windows IP Configuration

Host Name . . . . . . . . . . . . : RICHSCOMPUTER
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Unknown
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : myhome.westell.com

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . : myhome.westell.com
Description . . . . . . . . . . . : Broadcom NetXtreme 57xx Gigabit Cont
roller
Physical Address. . . . . . . . . : 00-11-11-4B-A7-7F
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 192.168.1.46
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DNS Servers . . . . . . . . . . . : 192.168.1.1
192.168.1.1
Lease Obtained. . . . . . . . . . : Tuesday, October 16, 2007 5:50:05 PM

Lease Expires . . . . . . . . . . : Wednesday, October 17, 2007 5:50:05
PM

PPP adapter verizon.net:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : WAN (PPP/SLIP) Interface
Physical Address. . . . . . . . . : 00-53-45-00-00-00
Dhcp Enabled. . . . . . . . . . . : No
IP Address. . . . . . . . . . . . : 70.20.61.54
Subnet Mask . . . . . . . . . . . : 255.255.255.255
Default Gateway . . . . . . . . . : 70.20.61.54
DNS Servers . . . . . . . . . . . : 71.243.0.12
71.250.0.12
NetBIOS over Tcpip. . . . . . . . : Disabled

C:\Documents and Settings\Owner>

I ran the normal Verizon Connection Software and it doesn't see the Internet. If the connection was not working I wouldn't be typing this right now. I just think it's not connecting to the Verizon Server although both DNS Servers show the same. I don't get the Authenticated and Connecting like I get with the laptop when I sign on.

I can log on to any of the Web Sites and get my mail. I just checked Verizon. Normally I connect Verizon to Miscrosoft Outlook to manage my mail.

Thanks Again

[SeekingAncestry]

John,

In my previous post, I noticed in the IPCONFIG that in RichsComputer that IP Address is not enabled. How is that changed? I noticed in previous IPCONFIGs it was enabled.

I also noticed today, that it does say Authenticated and Connecting but it's fast. This computer is a 3.6G with dual processors.

Thanks

[johnwill]

I'm not sure what you are saying is "not enabled", can you be more specific?

[SeekingAncestry]

John,

C:\Documents and Settings\Owner>ipconfig/all

Windows IP Configuration

Host Name . . . . . . . . . . . . : RICHSCOMPUTER
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Unknown
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : myhome.westell.com

"IP Routing Enabled.................: No"

If you look back at previous IPCONFIGs it said "Yes" What changed it and how do I change it to yes.

Thanks