internet connection good for 5 hours periods

[stangslayer]

I appoligize if this is the wrong forum, but I thought it would be a good place to start. My cable hi-speed internet connection routinely (sp?) dies after about 4-5 hours but always comes back when the computer is restarted. I have ran several spyware programs and found nothing that fixed te problem. Am I chasing a hardware problem (maybe my modem??) or some other fault? Ask as many questions as needed

chris

[Jack.Sparrow]

Hey Chris, welcome to TSF

Is this a recent thing, or has it been going on for a while.

If it's a recent thing, try a system restore point prior to the occurance of the problem.

If it's been going on for a while, it might just be that your ISP uses a session limit (though I've never heard about this being used for cable). You might need to call them up to find out if this isn't the case.

Hope this helps

[johnwill]

Please supply the following info, exact make and models of the equipment please.

Make/model of the broadband modem.
Make/model of the router (if any).
Connection type, wired, wireless.
If wireless, encryption used, (WEP, WPA, WPA2, etc.)
Make/model of network card or wireless adapter.
Make/model of your computer (motherboard if home-built).
Version and patch level of Windows on all affected machines, i.e. XP-Home (or XP-Pro), SP2, Vista, etc.

Also, please give an exact description of your problem symptoms, including the exact text of any error messages.



I'd also like to see this when it's working, then again when it stops working.

Start, Run, CMD to open a command prompt:

Type the following command:

IPCONFIG /ALL

Right click in the command window and choose Select All, then hit Enter.
Paste the results in a message here.

If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here.

[stangslayer]

modem - Westell B90-200013-04
no router
wired connection
network adapter - Realtek RTL8139/810x family fast ethernet NIC
Intel celron D processor 345
XP home edition
5.1.2600 Service pack 2 build 2600

When it stops working, the only error messages are from internet using programs saying the the internet connection has failed. If I check my network connections when the connection is down, there are 2 connections. One is labeled "1394 connection" which shows connected, while the other connection, "local area connection" shows "limited to no connectivitey" This seccond connection is the one that uses the Realtek adapter while the first connection uses a "1394 net adapter".




Here are the results while the connection is still good. I'll get the non working results in a few hours.

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\HP_Owner>IPCONFIG/ALL

Windows IP Configuration

Host Name . . . . . . . . . . . . : chrisandjulie
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Broadcast
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek RTL8139/810x Family Fast Eth
ernet NIC
Physical Address. . . . . . . . . : 00-13-D4-33-D7-1C
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 207.47.145.159
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 207.47.145.254
DHCP Server . . . . . . . . . . . : 142.165.79.254
DNS Servers . . . . . . . . . . . : 142.165.200.5
142.165.21.5
Lease Obtained. . . . . . . . . . : September 29, 2007 9:33:24 AM
Lease Expires . . . . . . . . . . : September 29, 2007 1:33:24 PM

C:\Documents and Settings\HP_Owner>

[mmelzer2004]

When I had a Linksys WRT54G, the router itself would just drop occasionally. Then I bought a D-Link WBR-2310 and the problem went away altogether... at that point the only disconnects I see on my notebook is my wireless dropping after a long period (2-3 days) and just having to reboot for it to continue to work.

Not sure if this is the problem you're having, but I figured I'd throw something in from my experience.

EDIT: Sorry, just read your last post... disregard, although it might be your modem instead of the router like I said

[stangslayer]

I've had this problem for over a month now. Its just been easier to restart the computer than sit down and fix it.

[johnwill]

TCP/IP stack repair options for use with Windows XP with SP2.

Start, Run, CMD to open a command prompt.

Reset WINSOCK entries to installation defaults: netsh winsock reset catalog

Reset TCP/IP stack to installation defaults. netsh int ip reset reset.log

Reboot the machine.

[stangslayer]

Here is the non working version.



Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\HP_Owner>IPCONFIG/ALL

Windows IP Configuration

Host Name . . . . . . . . . . . . : chrisandjulie
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Broadcast
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek RTL8139/810x Family Fast Eth
ernet NIC
Physical Address. . . . . . . . . : 00-13-D4-33-D7-1C
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Autoconfiguration IP Address. . . : 169.254.135.19
Subnet Mask . . . . . . . . . . . : 255.255.0.0
Default Gateway . . . . . . . . . :

C:\Documents and Settings\HP_Owner>

[stangslayer]

I just entered johnwill's commands so I'll see tomorrow if it helps.