Can't connect to internet

[matoara]

Hi,

for past three days I can't connect to internet.

Me and my sister we use the same modem and router for our laptop internet connections. Though she can get online using her laptop, I can't connect to internet using mine! My laptop is picking up signal (excellent) from our secured network connection. Sometimes my wireless internet connection even shows that it is connected. But then when I try to open up a page using IE or firefox, it says "internet explorer can't display the webpage" or "unable to connect." Also the little icon at the bottom right hand side of the screen indicating whether I am connected or not is also suddenly gone. I have tried the commands: netsh winsock reset catalog

and

netsh int ip reset reset.log

and restarted my computer and everything. I have diabled the network connection and re-enabled. I have "repaired" the connection. I have tried resetting my modem and router. Nothing works for me, but the whole time, my sister's laptop connects to the itnernet. This is really frustrating. Please help! Note: I am not awesomely savvy with computer jargons. Urgent help would be really appreciated!

[matoara]

In case you ask for IP config here it is:

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Eeshita>IPCONFIG /ALL

Windows IP Configuration

Host Name . . . . . . . . . . . . : Biltu
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Broadcast
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Description . . . . . . . . . . . : Broadcom 440x 10/100 Integrated Cont
roller
Physical Address. . . . . . . . . : 00-15-C5-0F-25-A6

Ethernet adapter Wireless Network Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Dell Wireless 1390 WLAN Mini-Card
Physical Address. . . . . . . . . : 00-16-CE-54-19-86
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 192.168.1.101
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DNS Servers . . . . . . . . . . . : 192.168.1.1
Lease Obtained. . . . . . . . . . : Wednesday, September 26, 2007 9:15:0
6 PM
Lease Expires . . . . . . . . . . : Thursday, September 27, 2007 9:15:06
PM

C:\Documents and Settings\Eeshita>

[FIFI]

Try pinging your IP address and DNS server from your laptop. See whether or not they give reply.

Can you connect to your sister's laptop?

[matoara]

Now how to I ping my IP address and DNS etc? Not really good with comps :(

Also how do I connect to my sis's comp?

[FIFI]

START, RUN, then type PING 192.168.1.101

Do the same thing with your dns server PING 192.168.1.1


Check whether you and your sister's laptop is connected:
Try pinging your sister's IP address. (you can find your sister's IP add by pinging ipconfig from her laptop).

See what they tell you.

[johnwill]

Please supply the following info, exact make and models of the equipment please.

Make/model of the broadband modem.
Make/model of the router (if any).
Connection type, wired, wireless.
If wireless, encryption used, (WEP, WPA, WPA2, etc.)
Make/model of network card or wireless adapter.
Make/model of your computer (motherboard if home-built).
Version and patch level of Windows on all affected machines, i.e. XP-Home (or XP-Pro), SP2, Vista, etc.

Also, please give an exact description of your problem symptoms, including the exact text of any error messages.

[matoara]

Hi this is what you had asked for:
//

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Eeshita>PING 192.168.1.101

Pinging 192.168.1.101 with 32 bytes of data:

Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 192.168.1.101:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

C:\Documents and Settings\Eeshita>PING 192.168.1.100

Pinging 192.168.1.100 with 32 bytes of data:

Reply from 192.168.1.100: bytes=32 time=75ms TTL=128
Reply from 192.168.1.100: bytes=32 time=199ms TTL=128
Reply from 192.168.1.100: bytes=32 time=117ms TTL=128
Reply from 192.168.1.100: bytes=32 time=145ms TTL=128

Ping statistics for 192.168.1.100:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 75ms, Maximum = 199ms, Average = 134ms

C:\Documents and Settings\Eeshita>DNS
'DNS' is not recognized as an internal or external command,
operable program or batch file.

C:\Documents and Settings\Eeshita>PING 192.168.1.1

Pinging 192.168.1.1 with 32 bytes of data:

Reply from 192.168.1.1: bytes=32 time=3ms TTL=64
Reply from 192.168.1.1: bytes=32 time=1ms TTL=64
Reply from 192.168.1.1: bytes=32 time=2ms TTL=64
Reply from 192.168.1.1: bytes=32 time=1ms TTL=64

Ping statistics for 192.168.1.1:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 1ms, Maximum = 3ms, Average = 1ms

C:\Documents and Settings\Eeshita>

[matoara]

Please supply the following info, exact make and models of the equipment please.

Make/model of the broadband modem:

I don;t know the make of the modem. it says it is FC (made in China) and the model no is U10C018

Make/model of the router (if any).

Airlink 101. Mimo technology

Connection type, wired, wireless.

Wireless

If wireless, encryption used, (WEP, WPA, WPA2, etc.)

WPA-PSK. TKIP

Make/model of network card or wireless adapter.

I have a dell inspiron E1501. The network card came with it.

Make/model of your computer (motherboard if home-built).

I have a dell inspiron E1501

Version and patch level of Windows on all affected machines, i.e. XP-Home (or XP-Pro), SP2, Vista, etc.

XP pro..

I am sorry if the info is incomplete. I have tried my best to give you the info.

My symptoms are:
On the taskbar (bottom right hand corner) I donot have the icons that show my battery, wireless internet, volume control etc.
My computer does not recognize if an external USB is plugged in. I have to go to my computer to access it. the little window that used to pop up doesn't do that any more
When I go to control panel, network connections, wireless and connect to my wireless internet connection, it tells me that I am connected but doesn't connect to internet when I click on mozilla or IE.

I hope this helps.

thanks

[johnwill]

You have a lot more than networking issues here. I think you need to start by solving some of the basic Windows issues before you attack networking specific issues.

Can you post an IPCONFIG from your sister's computer?

[matoara]

Hi,

I guessed that it was somewhat windows problem too, and had posted there a loooong time back. Nobody ever got back to me. So I thought I will ask for help from you guys!

Anyway, here is the IPCONFIG of my sister's comp:

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Sontee>ipconfig /all

Windows IP Configuration

Host Name . . . . . . . . . . . . : Sayantani
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Mixed
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Wireless Network Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Dell Wireless 1370 WLAN Mini-PCI Car
d
Physical Address. . . . . . . . . : 00-14-A4-1C-23-4C
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 192.168.1.100
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DNS Servers . . . . . . . . . . . : 192.168.1.1
Lease Obtained. . . . . . . . . . : Friday, September 28, 2007 8:33:43 A
M
Lease Expires . . . . . . . . . . : Saturday, September 29, 2007 8:33:43
AM

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Description . . . . . . . . . . . : Broadcom NetXtreme 57xx Gigabit Cont
roller
Physical Address. . . . . . . . . : 00-12-3F-17-FB-96

C:\Documents and Settings\Sontee>

[johnwill]

The basic TCP/IP looks fine, but with all the other issues, you need to address those. If you've been unsuccessful in fixing them, you may need to install Windows again on the machine.

[matoara]

So without re-installing windows, can my internet problem be not fixed?

[fschempac]

Try going to start > run > cmd, and type in without the quotes "ipconfig /release" then "ipconfig /renew".

[BCCOMP]

I agree with Johnwill. You have to get these other issues fixed. Try a repair install first. Here is a link:
http://www.michaelstevenstech.com/XP...install.htm#RI
I would also check for virus and spyware problems. If you can not fix this with the repair install or no viruses are detected. I would do a complete reinstall of windows.
Thanks,
Bill

[matoara]

Uhh... well, I tried the run command as suggested.... didn't quite work.

Also Bill... what if I have lost my installation cd for windows? I had installed it more than 1 year back, and can't quite place it. Is there any other way to fix this problem?

[matoara]

Also, I had some malware problem, which the other TSF really helped me with. They gave me a clean chit, and says my internet problem probably has nothing to do with malwares

[BCCOMP]

Without a XP Cd I do not think you will have a chance. It sounds to me you still have corrupt or missing XP files. Can you post the make, model, s/n # or tag # of this laptop?
I maybe able to come up with other options with this info.
Thanks,
Bill

[matoara]

The laptop I use is a Dell Inspiror E1505. Please do check if there is other ways. In the mean time I will keep looking for the cd :(