wireless connected, but web pages did noit show

[glab99]

Please I need your help.

I've net wireless router. My laptop (Toshiba) uses a wireless card. I am picking up good signal, but internet explorer not working.

Error message:
Connecting to WAN Miniport PPPOE

Error 678
Remote computer did not respond.

I noticed my laptop making several efforts to redial.

Please advise.
Glab

[johnwill]

Please supply the following info, exact make and models of the equipment please.

The name of your ISP and country of residence.
Make/model of the broadband modem. If dial-up, please specify.
Make/model of the router (if any).
Connection type, wired, wireless.
If wireless, encryption used, (WEP, WPA, WPA2, etc.)
Make/model of network card or wireless adapter.
Make/model of your computer (motherboard if home-built).
Version and patch level of Windows on all affected machines, i.e. XP-Home (or XP-Pro), SP2, Vista, etc.

Also, please give an exact description of your problem symptoms, including the exact text of any error messages.





Also, I'd like to see this:

Start, Run, CMD to open a command prompt:

Type the following command:

IPCONFIG /ALL

Right click in the command window and choose Select All, then hit Enter.
Paste the results in a message here.

If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here.

[glab99]

> The name of your ISP and country of residence.
ISP= Tiscali.co.uk
Country = London, England UK

> Make/model of the broadband modem. If dial-up, please specify.
Zoom X6 ADSL broadband

> Make/model of the router (if any).
Zoom X6 Broadband / Router (2 in one)

>Connection type, wired, wireless.
My Desktop is wired to the router by Etherner cable
I want the laptops to be wireless (this is where the problem is)
Laptop1 = Toshiba S1500; uses a Network adapter = RealTek (see below)
Laptop2 = HP510 has inbuilt wireless

>If wireless, encryption used, (WEP, WPA, WPA2, etc.)
The Toshiba laptop is picking the Zoom signal, and when I checked the properties of the Zoom as picked by the laptop this shows = DISABLED. I noticed I can change this to WEP.

HP laptop did not find the signal


>ake/model of network card or wireless adapter.
WiFi IEEE 802.11b Wireless LAN PC Card
I have used this before in a friends house.


> Make/model of your computer (motherboard if home-built).
Laptop1 = Toshiba s1500 series, XP-Pro, SP2 (good wireless signal but no internet)
Laptop2= HP 510, XP. Dont know the rest (no wireless signal signal, no internet)
Desktop = Dell Dimension2400; XP-pro (perfect internet, wired by Ethernet cable)
Laptop3: HP, Vista (perfect wireless signal, perfect internet)

>Version and patch level of Windows on all affected machines, i.e. XP-Home (or XP-Pro), SP2, Vista, etc.

Also, please give an exact description of your problem symptoms, including the exact text of any error messages.





Also, I'd like to see this:

Start, Run, CMD to open a command prompt:

Type the following command:

IPCONFIG /ALL

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\FABAMU>IPCONFIG/ALL

Windows IP Configuration

Host Name . . . . . . . . . . . . : FABAMU
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Unknown
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : Yes

Ethernet adapter Local Area Connection 3:

Media State . . . . . . . . . . . : Media disconnected
Description . . . . . . . . . . . : Intel(R) PRO/100 M Mobile Connection
#2
Physical Address. . . . . . . . . : 00-00-39-36-40-F4

Ethernet adapter Wireless Network Connection 2:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek RTL8180 Wireless LAN (Mini-)
PCI NIC #2
Physical Address. . . . . . . . . : 00-02-72-42-72-1E
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 10.0.0.4
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 10.0.0.2
DHCP Server . . . . . . . . . . . : 10.0.0.2
DNS Servers . . . . . . . . . . . : 10.0.0.2
Lease Obtained. . . . . . . . . . : Friday, September 07, 2007 11:39:59
PM
Lease Expires . . . . . . . . . . : Saturday, September 08, 2007 11:39:5
9 PM

C:\Documents and Settings\FABAMU>

[johnwill]

Can I see the IPCONFIG from the wired computer that is working?

[glab99]

This is IPCONFIG of the desktop that is wired by Ehternet to the Router. The desktop is working very well.

________________________________________
Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Dad>IPCONFIG /ALL

Windows IP Configuration

Host Name . . . . . . . . . . . . : family-5we8u3xc
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Unknown
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection 3:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Broadcom 440x 10/100 Integrated Cont
roller
Physical Address. . . . . . . . . : 00-0D-56-63-31-56
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 10.0.0.5
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 10.0.0.2
DHCP Server . . . . . . . . . . . : 10.0.0.2
DNS Servers . . . . . . . . . . . : 10.0.0.2
Lease Obtained. . . . . . . . . . : 09 September 2007 13:48:14
Lease Expires . . . . . . . . . . : 10 September 2007 13:48:14

C:\Documents and Settings\Dad>
___________________________________________


This is IPCONFIG of Laptop, that cannot get to the internet.


Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\FABAMU>IPCONFIG/ALL

Windows IP Configuration

Host Name . . . . . . . . . . . . : FABAMU
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Unknown
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : Yes

Ethernet adapter Local Area Connection 3:

Media State . . . . . . . . . . . : Media disconnected
Description . . . . . . . . . . . : Intel(R) PRO/100 M Mobile Connection
#2
Physical Address. . . . . . . . . : 00-00-39-36-40-F4

Ethernet adapter Wireless Network Connection 2:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek RTL8180 Wireless LAN (Mini-)
PCI NIC #2
Physical Address. . . . . . . . . : 00-02-72-42-72-1E
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 10.0.0.4
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 10.0.0.2
DHCP Server . . . . . . . . . . . : 10.0.0.2
DNS Servers . . . . . . . . . . . : 10.0.0.2
Lease Obtained. . . . . . . . . . : Friday, September 07, 2007 11:39:59
PM
Lease Expires . . . . . . . . . . : Saturday, September 08, 2007 11:39:5
9 PM

C:\Documents and Settings\FABAMU>

[johnwill]

It appears to have a connection to the router, let's try this:

Try these simple tests.

Start, Run, CMD to open a command prompt:

PING 216.109.112.135

Tell us the results.

PING yahoo.com

Tell us the results.

[glab99]

John, thank you for hanging on with me. Here is the result of your last suggestion


C:\Documents and Settings\FABAMU>PING 216.109.112.135

Pinging 216.109.112.135 with 32 bytes of data:

Reply from 216.109.112.135: bytes=32 time=127ms TTL=54
Reply from 216.109.112.135: bytes=32 time=246ms TTL=54
Reply from 216.109.112.135: bytes=32 time=106ms TTL=54
Reply from 216.109.112.135: bytes=32 time=116ms TTL=54

Ping statistics for 216.109.112.135:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 106ms, Maximum = 246ms, Average = 148ms

C:\Documents and Settings\FABAMU>



Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\FABAMU>ping yahoo.com
Ping request could not find host yahoo.com. Please check the name and try again.


C:\Documents and Settings\FABAMU>

[johnwill]

OK, it's a DNS issue, not actually a connectivity issue.

TCP/IP stack repair options for use with Windows XP with SP2.

Start, Run, CMD to open a command prompt.

Reset WINSOCK entries to installation defaults: netsh winsock reset catalog

Reset TCP/IP stack to installation defaults. netsh int ip reset reset.log

Reboot the machine.



If that doesn't do it, repeat the PING tests and post the results again. If they're the same, let's try this:

Let's try replacing your DNS server. Follow the instructions at OpenDNS for Windows and configure to use OpenDNS for your DNS server. See if that makes a difference.

[glab99]

Hi Johnwill, I tried both the WINSOCK and the TCP/IP commands. After I rebooted, the laptop refused to connect to the Zoom router. The signal is very strong, but it failed to connect completely. Below is the result of the new PING


Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\FABAMU>ping 216.109.112.135

Pinging 216.109.112.135 with 32 bytes of data:

Reply from 216.109.112.135: bytes=32 time=239ms TTL=54
Reply from 216.109.112.135: bytes=32 time=173ms TTL=54
Reply from 216.109.112.135: bytes=32 time=241ms TTL=54
Reply from 216.109.112.135: bytes=32 time=239ms TTL=54

Ping statistics for 216.109.112.135:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 173ms, Maximum = 241ms, Average = 223ms

C:\Documents and Settings\FABAMU>ping yahoo.com

Pinging yahoo.com [66.94.234.13] with 32 bytes of data:

Reply from 66.94.234.13: bytes=32 time=185ms TTL=54
Reply from 66.94.234.13: bytes=32 time=184ms TTL=54
Destination host unreachable.
Destination host unreachable.

Ping statistics for 66.94.234.13:
Packets: Sent = 4, Received = 2, Lost = 2 (50% loss),
Approximate round trip times in milli-seconds:
Minimum = 184ms, Maximum = 185ms, Average = 184ms

C:\Documents and Settings\FABAMU>

[johnwill]

Well, it appears it did connect. It's able to resolve IP addresses and DNS addresses. However, you appear to have some sort of problem that breaks the connection.

I'd be looking to change the router's wireless channel, this appears that your connection is being broken. When you scan for wireless networks, do you see any others besides yours?

[glab99]

John, I agree with you, that the laptop is loosing connection. Even as I am typing this, I am looking at the laptop. First it connected. But in few seconds, it lost the connection.

++++++++++
These are the types of message I am getting on the laptop. When I float the mouse over the wireless Icon: I see this

+++++++++++++++
Wireless Connection: Not connected. Right-click here for more options.
+++++++++++++++
when I right click, I get:
1. Change windows firewall settings
2. Open network connections
3. Repair
4. View available wireless networks

+++++++++++++
Option 1: FIREWALL is already switched OFF.
Option 2: Wireless connection shows:

INTERNET GATEWAY - Connected
Wireless Network Connection - Not connected (Realtek ... LAN adapter)

Windows could not connect to this network. There might be inteference between this computer and the network access point, or the network is refusing to access this computer. To restart the connection and try to establish full connectivity, Click REPAIR.

If clicking REPAIR does not restore connection, the problem might be with the network, not with this computer. Contact the person who manages your netwrok.
++++++++++



When I click REPAIR, I get...

Warning: Windows could not finish repairing the problem because the following action cannot be completed:

Disabling the wireless network adapter.

Makre sure your network adapter is is properly installed.

+++++++++++++

[Douglar]

Originally Posted by glab99

This is IPCONFIG of the desktop that is wired by Ehternet to the Router. The desktop is working very well.


DNS Servers . . . . . . . . . . . : 10.0.0.2

I have a similar problem. Only works if I hard code the DNS server locally. For some reason the router isn't forwarding DNS requests--

[Douglar]

I did a telnet to the router and ran these commands and it fixed it up--


--> dnsrelay disable

--> dnsrelay enable

[glab99]

Hi Douglar,
Please how do I do TELNET to the router. and How do I do these commands you have suggested.
Thanks
Glab99
London, UK

[Douglar]

Originally Posted by glab99

Hi Douglar,
Please how do I do TELNET to the router. and How do I do these commands you have suggested.
Thanks
Glab99
London, UK

If your router is at 10.0.0.2, start a dos prompt and type the parts that are in black:

c:\telnet 10.0.0.2

Login: admin
Password: ********* <-- your admin password

Login successful

--> dnsrelay disable

--> dnsrelay enable

--> user logout

Logging out.