[SOLVED] Download time-outs

andysfile · 08-13-2007, 04:10 AM

This is a pretty unique problem since I've asked my ISP and told a few other people and nobody knew any possible solutions.
I'm basically going to cut and paste what I said to another tech support :p

<
I'll give you an example:
1. I click 'download' on a link from any website.
2. It starts downloading at a normal speed and through the Firefox default download manager (not described in first enquiry).
3. After an amount of time (which can vary, usually lasts no longer than 5 minutes) the download manager shows the file is going at 0kb/s and eventually times out and stops. At this point I cannot continue the download, even if I click the link and start the whole process again.
With downloading a third-party download manager like Orbit or DownThemAll I can click resume when the download times out to keep it going. You can probably see how it would be a hassle to hang around at the computer waiting to click the 'resume' button when downloading a large file.
Additionally(!), it will only resume the download if it is being downloaded from a link like 'www.files.com/fun.exe' and not like an 'indirect' download from say 'http://www.filecloud.com/files/download.php?file_id=4586&content_server_id=8 ' (note that Filecloud is an example, the problem does not apply only to that site).
>

Hope you understand what I mean :)

I have tried different browsers, didn't work.

**johnwill** · 08-15-2007, 08:18 AM

Register at DSLReports and run their line quality tests. Post a link to the results here.

andysfile · 08-16-2007, 06:32 AM

Thanks, I'm in the queue. It said that I'm not pingable so I clicked continue anyway and looked at the FAQ. I followed the steps except in my Network Connections I only have a Local Area Connection (only computer in house) and under the advanced tab it doesn't have any options.
So the results will be 'limited'.
Edit: Line quality target IP does not respond to ICMP ping

**johnwill** · 08-16-2007, 08:55 AM

Please supply the following info, exact models of the equipment please.

The name of your ISP and country of residence.
Make/model of the broadband modem. If dial-up, please specify.
Make/model of the router (if any).
Connection type, wired, wireless.
Make/model of network card or wireless adapter.
Make/model of your computer (motherboard if home-built).
Version and patch level of Windows on all affected machines, i.e. XP-Home SP2.

andysfile · 08-17-2007, 03:29 AM

Thanks for your help but I discovered the problem and fixed it a few hours ago. It's been bugging me for ages and now it finally works!

Again thanks for your time!

**johnwill** · 08-17-2007, 08:42 AM

What was the problem?

andysfile · 08-17-2007, 07:18 PM

Hamachi, a networking program, failed to disable it's own connection when it exited which I think made all the download info go through all these unnecessary paths before it reached the HD (not sure on that though, just glad it's fixed!)

08-13-2007, 04:10 AM	#1 (permalink)
andysfile Registered User Join Date: Aug 2007 Posts: 8 OS: Vista Home Premium 32bit	[SOLVED] Download time-outs This is a pretty unique problem since I've asked my ISP and told a few other people and nobody knew any possible solutions. I'm basically going to cut and paste what I said to another tech support :p < I'll give you an example: 1. I click 'download' on a link from any website. 2. It starts downloading at a normal speed and through the Firefox default download manager (not described in first enquiry). 3. After an amount of time (which can vary, usually lasts no longer than 5 minutes) the download manager shows the file is going at 0kb/s and eventually times out and stops. At this point I cannot continue the download, even if I click the link and start the whole process again. With downloading a third-party download manager like Orbit or DownThemAll I can click resume when the download times out to keep it going. You can probably see how it would be a hassle to hang around at the computer waiting to click the 'resume' button when downloading a large file. Additionally(!), it will only resume the download if it is being downloaded from a link like 'www.files.com/fun.exe' and not like an 'indirect' download from say 'http://www.filecloud.com/files/download.php?file_id=4586&content_server_id=8 ' (note that Filecloud is an example, the problem does not apply only to that site). > Hope you understand what I mean :) I have tried different browsers, didn't work. Last edited by andysfile; 08-13-2007 at 04:14 AM.

08-15-2007, 08:18 AM	#2 (permalink)
johnwill Manager, Networking Forums Join Date: Sep 2002 Location: S.E. Pennsylvania, US Posts: 41,654 OS: Windows 7, XP-Pro, Vista, Linux Blog Entries: 1	Re: Download time-outs Register at DSLReports and run their line quality tests. Post a link to the results here. __________________ If TSF has helped you, Tell us about it! or Donate to help keep the site up! Microsoft MVP - Windows Desktop Experience

08-16-2007, 06:32 AM	#3 (permalink)
andysfile Registered User Join Date: Aug 2007 Posts: 8 OS: Vista Home Premium 32bit	Re: Download time-outs Thanks, I'm in the queue. It said that I'm not pingable so I clicked continue anyway and looked at the FAQ. I followed the steps except in my Network Connections I only have a Local Area Connection (only computer in house) and under the advanced tab it doesn't have any options. So the results will be 'limited'. Edit: Line quality target IP does not respond to ICMP ping Last edited by andysfile; 08-16-2007 at 06:47 AM.

08-16-2007, 08:55 AM	#4 (permalink)
johnwill Manager, Networking Forums Join Date: Sep 2002 Location: S.E. Pennsylvania, US Posts: 41,654 OS: Windows 7, XP-Pro, Vista, Linux Blog Entries: 1	Re: Download time-outs Please supply the following info, exact models of the equipment please. The name of your ISP and country of residence. Make/model of the broadband modem. If dial-up, please specify. Make/model of the router (if any). Connection type, wired, wireless. Make/model of network card or wireless adapter. Make/model of your computer (motherboard if home-built). Version and patch level of Windows on all affected machines, i.e. XP-Home SP2. __________________ If TSF has helped you, Tell us about it! or Donate to help keep the site up! Microsoft MVP - Windows Desktop Experience

08-17-2007, 03:29 AM	#5 (permalink)
andysfile Registered User Join Date: Aug 2007 Posts: 8 OS: Vista Home Premium 32bit	Re: Download time-outs Thanks for your help but I discovered the problem and fixed it a few hours ago. It's been bugging me for ages and now it finally works! Again thanks for your time!

08-17-2007, 08:42 AM	#6 (permalink)
johnwill Manager, Networking Forums Join Date: Sep 2002 Location: S.E. Pennsylvania, US Posts: 41,654 OS: Windows 7, XP-Pro, Vista, Linux Blog Entries: 1	Re: Download time-outs What was the problem? __________________ If TSF has helped you, Tell us about it! or Donate to help keep the site up! Microsoft MVP - Windows Desktop Experience

08-17-2007, 07:18 PM	#7 (permalink)
andysfile Registered User Join Date: Aug 2007 Posts: 8 OS: Vista Home Premium 32bit	Re: Download time-outs Hamachi, a networking program, failed to disable it's own connection when it exited which I think made all the download info go through all these unnecessary paths before it reached the HD (not sure on that though, just glad it's fixed!)