Loss of internet connection

Browner09 · 07-16-2007, 08:32 AM

Hi,

My problem is similar to someone elses on this forum where I have a desktop and a laptop and I use a wireless router to have internet on both my desktop and laptop. My laptop (Acer aspire 1640) keeps losing internet connection while my desktop connection is fine. Any ideas why this happens. It happens like every minute or every 5 or 10 minutes. please help its so frustrating. When I use an ethernet cable to connect from the router to the laptop it works perfectly. I am a novice when it comes to PC's, so please make your replys as simple as possible.
Many thanks,

**johnwill** · 07-16-2007, 01:25 PM

Please supply the following info, exact models of the equipment please.

The name of your ISP and country of residence.
Make/model of the broadband modem. If dial-up, please specify.
Make/model of the router (if any).
Connection type, wired, wireless.
Make/model of network card or wireless adapter.
Make/model of your computer (motherboard if home-built).
Version and patch level of Windows, i.e. XP-Home SP2.

Browner09 · 07-16-2007, 02:48 PM

British Telecom - England
Netgear ADSL modem wireless router DG834PN
Wireless.
Intel (R) PRO/Wireless 2200BG Network Connection
ACER Aspire 1640
Windows XP Professional SP2.

hope thats what your looking for?

**johnwill** · 07-16-2007, 02:53 PM

First thing to do is download the latest drivers for that Intel adapter, they don't work well with older drivers. See if that helps with the disconnects.

I'd also try unencrypted as a test and see if encryption is affecting the stability.

Browner09 · 07-16-2007, 03:15 PM

can you please explain how I unencrypt whilst I download the latest drivers. Thanks

**johnwill** · 07-16-2007, 03:30 PM

You access the router's setup screen and configure it in the wireless section.

Browner09 · 07-17-2007, 01:45 PM

I have updated the drivers and at the moment it has done the trick (hope I'm not speaking too soon) - many thanks for your help.

**johnwill** · 07-17-2007, 01:53 PM

Hopefully, that was the "sliver bullet".

07-16-2007, 08:32 AM	#1 (permalink)
Browner09 Registered User Join Date: Jul 2007 Posts: 4 OS: XP	Loss of internet connection Hi, My problem is similar to someone elses on this forum where I have a desktop and a laptop and I use a wireless router to have internet on both my desktop and laptop. My laptop (Acer aspire 1640) keeps losing internet connection while my desktop connection is fine. Any ideas why this happens. It happens like every minute or every 5 or 10 minutes. please help its so frustrating. When I use an ethernet cable to connect from the router to the laptop it works perfectly. I am a novice when it comes to PC's, so please make your replys as simple as possible. Many thanks,

07-16-2007, 01:25 PM	#2 (permalink)
johnwill Manager, Networking Forums Join Date: Sep 2002 Location: S.E. Pennsylvania, US Posts: 41,607 OS: Windows 7, XP-Pro, Vista, Linux Blog Entries: 1	Re: Loss of internet connection Please supply the following info, exact models of the equipment please. The name of your ISP and country of residence. Make/model of the broadband modem. If dial-up, please specify. Make/model of the router (if any). Connection type, wired, wireless. Make/model of network card or wireless adapter. Make/model of your computer (motherboard if home-built). Version and patch level of Windows, i.e. XP-Home SP2. __________________ If TSF has helped you, Tell us about it! or Donate to help keep the site up! Microsoft MVP - Windows Desktop Experience

07-16-2007, 02:48 PM	#3 (permalink)
Browner09 Registered User Join Date: Jul 2007 Posts: 4 OS: XP	Re: Loss of internet connection British Telecom - England Netgear ADSL modem wireless router DG834PN Wireless. Intel (R) PRO/Wireless 2200BG Network Connection ACER Aspire 1640 Windows XP Professional SP2. hope thats what your looking for?

07-16-2007, 02:53 PM	#4 (permalink)
johnwill Manager, Networking Forums Join Date: Sep 2002 Location: S.E. Pennsylvania, US Posts: 41,607 OS: Windows 7, XP-Pro, Vista, Linux Blog Entries: 1	Re: Loss of internet connection First thing to do is download the latest drivers for that Intel adapter, they don't work well with older drivers. See if that helps with the disconnects. I'd also try unencrypted as a test and see if encryption is affecting the stability. __________________ If TSF has helped you, Tell us about it! or Donate to help keep the site up! Microsoft MVP - Windows Desktop Experience

07-16-2007, 03:15 PM	#5 (permalink)
Browner09 Registered User Join Date: Jul 2007 Posts: 4 OS: XP	Re: Loss of internet connection can you please explain how I unencrypt whilst I download the latest drivers. Thanks

07-16-2007, 03:30 PM	#6 (permalink)
johnwill Manager, Networking Forums Join Date: Sep 2002 Location: S.E. Pennsylvania, US Posts: 41,607 OS: Windows 7, XP-Pro, Vista, Linux Blog Entries: 1	Re: Loss of internet connection You access the router's setup screen and configure it in the wireless section. __________________ If TSF has helped you, Tell us about it! or Donate to help keep the site up! Microsoft MVP - Windows Desktop Experience

07-17-2007, 01:45 PM	#7 (permalink)
Browner09 Registered User Join Date: Jul 2007 Posts: 4 OS: XP	Re: Loss of internet connection I have updated the drivers and at the moment it has done the trick (hope I'm not speaking too soon) - many thanks for your help.

07-17-2007, 01:53 PM	#8 (permalink)
johnwill Manager, Networking Forums Join Date: Sep 2002 Location: S.E. Pennsylvania, US Posts: 41,607 OS: Windows 7, XP-Pro, Vista, Linux Blog Entries: 1	Re: Loss of internet connection Hopefully, that was the "sliver bullet". __________________ If TSF has helped you, Tell us about it! or Donate to help keep the site up! Microsoft MVP - Windows Desktop Experience