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Old 07-11-2007, 11:12 AM   #1 (permalink)
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Connected to the router but Fails the Internet

I have a problem with my labtop -- I used to access the Internet no problem using my labtop with a cable. Since last week, I can't access website using both IE and firefox, MSN, and any application that access the Internet.

The little internet connection icons were at the corner of the screen as usual. I suppose the ipconfig looks normal. I use University network. So, I pinged the router using 'ping XXXX.AC.UK' and it got replies ok! However, it got reply timeout when I pinged the Internet such as 'ping google.com'.

I'm quite sure the ISP (i.e. the University network) is ok because I tried my friend's labtop with the Internet access point I used and it works fine.

I also have tried Wi-Fi Internet connection at University. It got the same result as mentioned above (icon appears ok; message says connection strength was excellent; ping the router was fine but failed the Internet) except that I'm not familiar with the ipconfig for wireless network.

I use Win XP Pro without any proxy or special DNS setting.

I'm thinking if it's the network card having problem. What do you think? Any comments will be appreciated!
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Old 07-11-2007, 12:42 PM   #2 (permalink)
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Re: Connected to the router but Fails the Internet

Start, Run, CMD to open a command prompt:

Type the following command:

IPCONFIG /ALL

Right click in the command window and choose Select All, then hit Enter.
Paste the results in a message here.

If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here.


Also, Try these simple tests.

Start, Run, CMD to open a command prompt:

PING 216.109.112.135

Tell us the results.

PING yahoo.com

Tell us the results.
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