[SOLVED] Sony not detecting wireless/cable network

TinkTink · 06-06-2007, 12:39 PM

Hello,

My Sony Vaio laptop's internet suddenly stopped working. It says that the wireless is connected at an excellent signal strength and at fluctuating speeds from 1.0 Mbps to 54.6 Mbps. When I use the diagnotic tools it says it's working properly. I even plugged it into an ethernet cord and it still does not work. My main PC (Gateway) desktop's internet works perfectly fine. I tried resetting the wireless router and the regular internet modem. No luck.

I'm thinking maybe there is something blocking my access as in some kind of virus? I don't know.

Any help would be appreciated. And I'll do the same if you need more information.

Thank you.

**johnwill** · 06-06-2007, 04:01 PM

TCP/IP stack repair options for use with Windows XP with SP2.

For these commands, Start, Run, CMD to open a command prompt.

Reset WINSOCK entries to installation defaults: netsh winsock reset catalog

Reset TCP/IP stack to installation defaults. netsh int ip reset reset.log

Reboot the machine.

TinkTink · 06-06-2007, 10:44 PM

All right, that is done. There are no changes with the internet, however. If there was supposed to be a change.

**johnwill** · 06-07-2007, 08:49 AM

The fluctuating speeds may be indicative of wireless interference. Have you tried changing the channel on the router?

TinkTink · 06-07-2007, 10:02 AM

Well, the thing is, is that it always used to do that before and worked properly. And another thing that's changed is it's showing both the wireless icon and the network cable with a red x in the taskbar area. In which before, it only detected the wireless icon. So I'm not sure. But maybe I could do a system restore before the point that my wireless went weird? Do you suggest/think that would help?

Thank you

**johnwill** · 06-08-2007, 01:01 PM

It is not a bad idea, give it a go.

TinkTink · 06-08-2007, 03:05 PM

Ahh, so I gave it a go...and it says it was incomplete. And that there were no changes made to my computer.

Sooo.. I really don't know what's going on.

I don't have different channels on my wireless router. Or maybe I don't know how to do so. Haha...

I reset it all again, it still is a no-go.

**johnwill** · 06-08-2007, 07:45 PM

I'm sure you have the capability to change channels on the router.

It would help a bunch to know where in the world you are located and the make/model of the router.

TinkTink · 06-08-2007, 08:24 PM

Ahhh, all right!

So in U.S.A. california sf bay area. And the wireless router that I'm using is:

Wireless G 2.4GHZ broadband 54Mbps broadband router aka...Linksys Wireless Router. The model is: WRT54g

**johnwill** · 06-09-2007, 10:17 AM

You can change the channel of that router on the wireless configuration page. of the router's web based setup.

TinkTink · 06-09-2007, 06:05 PM

Hmmm, all right, I changed the channel on the router. Still not working.

I find it wierd when opening the network connections folder...The wireless Network Connection says connected. Yet nothing "internet-related" is working. I tried the troubleshooter...it says the device is working properly.

Hmm, just looking around on the troubleshooting help more...I pinged my computer and it says sent = 4, received = 0, Lost = 4 (100% loss). Everything seems to not be 'operational' with 'system 53 errors' and 'no network path was found.'

Maybe that information will help a bit. I'm trying all I know to figure it out as well. Which may not be much. Haha.

Thank you

**johnwill** · 06-10-2007, 10:01 AM

Start, Run, CMD to open a command prompt:

Type the following command:

IPCONFIG /ALL

Right click in the command window and choose Select All, then hit Enter.
Paste the results in a message here.

TinkTink · 06-10-2007, 11:10 AM

Having no internet access on the laptop...I used a jumpdrive to transfer the document to this computer with internet. I hope that's still all right.

Here you go:

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Bridget>IPCONFIG/ALL

Windows IP Configuration

Host Name . . . . . . . . . . . . : GradGift2005
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : hsd1.ca.comcast.net.

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Description . . . . . . . . . . . : Intel(R) PRO/100 VE Network Connection
Physical Address. . . . . . . . . : 00-01-4A-5C-B5-A8

Ethernet adapter Wireless Network Connection:

Connection-specific DNS Suffix . : hsd1.ca.comcast.net.
Description . . . . . . . . . . . : Intel(R) PRO/Wireless 2200BG Network
Connection
Physical Address. . . . . . . . . : 00-12-F0-1F-51-C6
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 192.168.1.102
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DNS Servers . . . . . . . . . . . : 68.87.76.178
68.87.78.130
Lease Obtained. . . . . . . . . . : Sunday, June 10, 2007 10:01:33 AM
Lease Expires . . . . . . . . . . : Monday, June 11, 2007 10:01:33 AM

C:\Documents and Settings\Bridget>

**johnwill** · 06-10-2007, 03:04 PM

Have you upgraded the drivers to the latest available for that Intel wireless card? The connection to the wireless currently appears to be connected.

TinkTink · 06-10-2007, 05:56 PM

Nope. I haven't done that before. My current version is 9.0.1.9. I will do so and get back to you on that.

TinkTink · 06-10-2007, 10:19 PM

Ok, well I upgraded the drivers. But, unfortunately, no changes have been made. I tried to do an update and all for mozilla just to see and it says 'Could not complete this because there is no connection'. Then why does the wireless icon by the clock and in the network connection folder say it's connected perfectly fine? I don't understand it.

Do you have any further suggestions?

TinkTink · 06-14-2007, 11:05 AM

I hope this is all right...But I just wanted to post to bring this back up in search of some solution or suggestion from you all. If there is nothing further that can be done...Please tell me so and I'll take my LapTop somewhere where it can be fixed.

Thank you!

TinkTink · 06-17-2007, 10:34 PM

I took a screenshot of what i'm experiencing...Maybe it will give a more clear description of my problem.

Hopefully I can get an answer soon.

Thank you!

**johnwill** · 06-18-2007, 02:18 PM

Try these simple tests.

Start, Run, CMD to open a command prompt:

PING 216.109.112.135

Tell us the results.

PING yahoo.com

Tell us the results.

TinkTink · 06-18-2007, 04:55 PM

Thanks for the reply John,

Here are the results...

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Bridget>PING 216.109.112.135

Pinging 216.109.112.135 with 32 bytes of data:

Reply from 216.109.112.135: bytes=32 time=90ms TTL=42
Reply from 216.109.112.135: bytes=32 time=92ms TTL=41
Reply from 216.109.112.135: bytes=32 time=89ms TTL=42
Reply from 216.109.112.135: bytes=32 time=92ms TTL=42

Ping statistics for 216.109.112.135:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 89ms, Maximum = 92ms, Average = 90ms

C:\Documents and Settings\Bridget>PING yahoo.com
Ping request could not find host yahoo.com. Please check the name and try again.

C:\Documents and Settings\Bridget>

06-06-2007, 12:39 PM	#1 (permalink)
TinkTink Registered User Join Date: Aug 2006 Location: SF bay area, California Posts: 86 OS: WinXP:SP3 Home ed.	[SOLVED] Sony not detecting wireless/cable network Hello, My Sony Vaio laptop's internet suddenly stopped working. It says that the wireless is connected at an excellent signal strength and at fluctuating speeds from 1.0 Mbps to 54.6 Mbps. When I use the diagnotic tools it says it's working properly. I even plugged it into an ethernet cord and it still does not work. My main PC (Gateway) desktop's internet works perfectly fine. I tried resetting the wireless router and the regular internet modem. No luck. I'm thinking maybe there is something blocking my access as in some kind of virus? I don't know. Any help would be appreciated. And I'll do the same if you need more information. Thank you.

06-06-2007, 04:01 PM	#2 (permalink)
johnwill Manager, Networking Forums Join Date: Sep 2002 Location: S.E. Pennsylvania, US Posts: 41,940 OS: Windows 7, XP-Pro, Vista, Linux Blog Entries: 1	Re: Sony not detecting wireless/cable network TCP/IP stack repair options for use with Windows XP with SP2. For these commands, Start, Run, CMD to open a command prompt. Reset WINSOCK entries to installation defaults: netsh winsock reset catalog Reset TCP/IP stack to installation defaults. netsh int ip reset reset.log Reboot the machine. __________________ If TSF has helped you, Tell us about it! or Donate to help keep the site up! Microsoft MVP - Windows Desktop Experience

06-06-2007, 10:44 PM	#3 (permalink)
TinkTink Registered User Join Date: Aug 2006 Location: SF bay area, California Posts: 86 OS: WinXP:SP3 Home ed.	Re: Sony not detecting wireless/cable network All right, that is done. There are no changes with the internet, however. If there was supposed to be a change.

06-07-2007, 08:49 AM	#4 (permalink)
johnwill Manager, Networking Forums Join Date: Sep 2002 Location: S.E. Pennsylvania, US Posts: 41,940 OS: Windows 7, XP-Pro, Vista, Linux Blog Entries: 1	Re: Sony not detecting wireless/cable network The fluctuating speeds may be indicative of wireless interference. Have you tried changing the channel on the router? __________________ If TSF has helped you, Tell us about it! or Donate to help keep the site up! Microsoft MVP - Windows Desktop Experience

06-07-2007, 10:02 AM	#5 (permalink)
TinkTink Registered User Join Date: Aug 2006 Location: SF bay area, California Posts: 86 OS: WinXP:SP3 Home ed.	Re: Sony not detecting wireless/cable network Well, the thing is, is that it always used to do that before and worked properly. And another thing that's changed is it's showing both the wireless icon and the network cable with a red x in the taskbar area. In which before, it only detected the wireless icon. So I'm not sure. But maybe I could do a system restore before the point that my wireless went weird? Do you suggest/think that would help? Thank you

06-08-2007, 01:01 PM	#6 (permalink)
johnwill Manager, Networking Forums Join Date: Sep 2002 Location: S.E. Pennsylvania, US Posts: 41,940 OS: Windows 7, XP-Pro, Vista, Linux Blog Entries: 1	Re: Sony not detecting wireless/cable network It is not a bad idea, give it a go. __________________ If TSF has helped you, Tell us about it! or Donate to help keep the site up! Microsoft MVP - Windows Desktop Experience

06-08-2007, 03:05 PM	#7 (permalink)
TinkTink Registered User Join Date: Aug 2006 Location: SF bay area, California Posts: 86 OS: WinXP:SP3 Home ed.	Re: Sony not detecting wireless/cable network Ahh, so I gave it a go...and it says it was incomplete. And that there were no changes made to my computer. Sooo.. I really don't know what's going on. I don't have different channels on my wireless router. Or maybe I don't know how to do so. Haha... I reset it all again, it still is a no-go.

06-08-2007, 07:45 PM	#8 (permalink)
johnwill Manager, Networking Forums Join Date: Sep 2002 Location: S.E. Pennsylvania, US Posts: 41,940 OS: Windows 7, XP-Pro, Vista, Linux Blog Entries: 1	Re: Sony not detecting wireless/cable network I'm sure you have the capability to change channels on the router. It would help a bunch to know where in the world you are located and the make/model of the router. __________________ If TSF has helped you, Tell us about it! or Donate to help keep the site up! Microsoft MVP - Windows Desktop Experience

06-08-2007, 08:24 PM	#9 (permalink)
TinkTink Registered User Join Date: Aug 2006 Location: SF bay area, California Posts: 86 OS: WinXP:SP3 Home ed.	Re: Sony not detecting wireless/cable network Ahhh, all right! So in U.S.A. california sf bay area. And the wireless router that I'm using is: Wireless G 2.4GHZ broadband 54Mbps broadband router aka...Linksys Wireless Router. The model is: WRT54g

06-09-2007, 10:17 AM	#10 (permalink)
johnwill Manager, Networking Forums Join Date: Sep 2002 Location: S.E. Pennsylvania, US Posts: 41,940 OS: Windows 7, XP-Pro, Vista, Linux Blog Entries: 1	Re: Sony not detecting wireless/cable network You can change the channel of that router on the wireless configuration page. of the router's web based setup. __________________ If TSF has helped you, Tell us about it! or Donate to help keep the site up! Microsoft MVP - Windows Desktop Experience

06-09-2007, 06:05 PM	#11 (permalink)
TinkTink Registered User Join Date: Aug 2006 Location: SF bay area, California Posts: 86 OS: WinXP:SP3 Home ed.	Re: Sony not detecting wireless/cable network Hmmm, all right, I changed the channel on the router. Still not working. I find it wierd when opening the network connections folder...The wireless Network Connection says connected. Yet nothing "internet-related" is working. I tried the troubleshooter...it says the device is working properly. Hmm, just looking around on the troubleshooting help more...I pinged my computer and it says sent = 4, received = 0, Lost = 4 (100% loss). Everything seems to not be 'operational' with 'system 53 errors' and 'no network path was found.' Maybe that information will help a bit. I'm trying all I know to figure it out as well. Which may not be much. Haha. Thank you

06-10-2007, 10:01 AM	#12 (permalink)
johnwill Manager, Networking Forums Join Date: Sep 2002 Location: S.E. Pennsylvania, US Posts: 41,940 OS: Windows 7, XP-Pro, Vista, Linux Blog Entries: 1	Re: Sony not detecting wireless/cable network Start, Run, CMD to open a command prompt: Type the following command: IPCONFIG /ALL Right click in the command window and choose Select All, then hit Enter. Paste the results in a message here. __________________ If TSF has helped you, Tell us about it! or Donate to help keep the site up! Microsoft MVP - Windows Desktop Experience

06-10-2007, 11:10 AM	#13 (permalink)
TinkTink Registered User Join Date: Aug 2006 Location: SF bay area, California Posts: 86 OS: WinXP:SP3 Home ed.	Re: Sony not detecting wireless/cable network Having no internet access on the laptop...I used a jumpdrive to transfer the document to this computer with internet. I hope that's still all right. Here you go: Microsoft Windows XP [Version 5.1.2600] (C) Copyright 1985-2001 Microsoft Corp. C:\Documents and Settings\Bridget>IPCONFIG/ALL Windows IP Configuration Host Name . . . . . . . . . . . . : GradGift2005 Primary Dns Suffix . . . . . . . : Node Type . . . . . . . . . . . . : Hybrid IP Routing Enabled. . . . . . . . : No WINS Proxy Enabled. . . . . . . . : No DNS Suffix Search List. . . . . . : hsd1.ca.comcast.net. Ethernet adapter Local Area Connection: Media State . . . . . . . . . . . : Media disconnected Description . . . . . . . . . . . : Intel(R) PRO/100 VE Network Connection Physical Address. . . . . . . . . : 00-01-4A-5C-B5-A8 Ethernet adapter Wireless Network Connection: Connection-specific DNS Suffix . : hsd1.ca.comcast.net. Description . . . . . . . . . . . : Intel(R) PRO/Wireless 2200BG Network Connection Physical Address. . . . . . . . . : 00-12-F0-1F-51-C6 Dhcp Enabled. . . . . . . . . . . : Yes Autoconfiguration Enabled . . . . : Yes IP Address. . . . . . . . . . . . : 192.168.1.102 Subnet Mask . . . . . . . . . . . : 255.255.255.0 Default Gateway . . . . . . . . . : 192.168.1.1 DHCP Server . . . . . . . . . . . : 192.168.1.1 DNS Servers . . . . . . . . . . . : 68.87.76.178 68.87.78.130 Lease Obtained. . . . . . . . . . : Sunday, June 10, 2007 10:01:33 AM Lease Expires . . . . . . . . . . : Monday, June 11, 2007 10:01:33 AM C:\Documents and Settings\Bridget>

06-10-2007, 03:04 PM	#14 (permalink)
johnwill Manager, Networking Forums Join Date: Sep 2002 Location: S.E. Pennsylvania, US Posts: 41,940 OS: Windows 7, XP-Pro, Vista, Linux Blog Entries: 1	Re: Sony not detecting wireless/cable network Have you upgraded the drivers to the latest available for that Intel wireless card? The connection to the wireless currently appears to be connected. __________________ If TSF has helped you, Tell us about it! or Donate to help keep the site up! Microsoft MVP - Windows Desktop Experience

06-10-2007, 05:56 PM	#15 (permalink)
TinkTink Registered User Join Date: Aug 2006 Location: SF bay area, California Posts: 86 OS: WinXP:SP3 Home ed.	Re: Sony not detecting wireless/cable network Nope. I haven't done that before. My current version is 9.0.1.9. I will do so and get back to you on that.

06-10-2007, 10:19 PM	#16 (permalink)
TinkTink Registered User Join Date: Aug 2006 Location: SF bay area, California Posts: 86 OS: WinXP:SP3 Home ed.	Re: Sony not detecting wireless/cable network Ok, well I upgraded the drivers. But, unfortunately, no changes have been made. I tried to do an update and all for mozilla just to see and it says 'Could not complete this because there is no connection'. Then why does the wireless icon by the clock and in the network connection folder say it's connected perfectly fine? I don't understand it. Do you have any further suggestions?

06-14-2007, 11:05 AM	#17 (permalink)
TinkTink Registered User Join Date: Aug 2006 Location: SF bay area, California Posts: 86 OS: WinXP:SP3 Home ed.	Re: Sony not detecting wireless/cable network I hope this is all right...But I just wanted to post to bring this back up in search of some solution or suggestion from you all. If there is nothing further that can be done...Please tell me so and I'll take my LapTop somewhere where it can be fixed. Thank you!

06-18-2007, 02:18 PM	#19 (permalink)
johnwill Manager, Networking Forums Join Date: Sep 2002 Location: S.E. Pennsylvania, US Posts: 41,940 OS: Windows 7, XP-Pro, Vista, Linux Blog Entries: 1	Re: Sony not detecting wireless/cable network Try these simple tests. Start, Run, CMD to open a command prompt: PING 216.109.112.135 Tell us the results. PING yahoo.com Tell us the results. __________________ If TSF has helped you, Tell us about it! or Donate to help keep the site up! Microsoft MVP - Windows Desktop Experience

06-18-2007, 04:55 PM	#20 (permalink)
TinkTink Registered User Join Date: Aug 2006 Location: SF bay area, California Posts: 86 OS: WinXP:SP3 Home ed.	Re: Sony not detecting wireless/cable network Thanks for the reply John, Here are the results... Microsoft Windows XP [Version 5.1.2600] (C) Copyright 1985-2001 Microsoft Corp. C:\Documents and Settings\Bridget>PING 216.109.112.135 Pinging 216.109.112.135 with 32 bytes of data: Reply from 216.109.112.135: bytes=32 time=90ms TTL=42 Reply from 216.109.112.135: bytes=32 time=92ms TTL=41 Reply from 216.109.112.135: bytes=32 time=89ms TTL=42 Reply from 216.109.112.135: bytes=32 time=92ms TTL=42 Ping statistics for 216.109.112.135: Packets: Sent = 4, Received = 4, Lost = 0 (0% loss), Approximate round trip times in milli-seconds: Minimum = 89ms, Maximum = 92ms, Average = 90ms C:\Documents and Settings\Bridget>PING yahoo.com Ping request could not find host yahoo.com. Please check the name and try again. C:\Documents and Settings\Bridget>