Lag problems in WoW, Blizz and ISP unable to help

kanedafx · 06-04-2007, 09:29 PM

Ok I'm desperate. After spending a lot of time with Blizz's and my ISP's tech support, they seem to be running out of options for me to try.

The kicker is, I ran a tracerout and my connection with the server I play on is great. But when I'm actually in the game, my lag shoots up to 300-400 with frequent spikes in the thousands. I used to get a constant 25ms on this same server, now I'm in the same geographic location but I'm using a new computer and a different ISP.

I've tried turning off my firewall, my user control, my windows update, tweaked the network settings according to Blizzard's suggestions (speed control and IP checksum offload), and of course updating the network drivers, but to no avail.

I'm pretty desperate, anyone have any other suggestions I might try? I'll be happy if I could just get a stable 50ms or 75ms, I'm not even hoping for a 25ms anymore. But according to my tracerout, I should still be capable of these speeds, so I have no idea what is holding my computer back.

One other thing that might be helpful. In the game, my download rate is like 1k but my upload rate is 0.001k. So my computer seems to be having trouble sending information back to the WoW servers.

BigBen747 · 06-04-2007, 10:32 PM

Do you think it might be the router?

kanedafx · 06-04-2007, 11:52 PM

Quote:

Originally Posted by BigBen747

Do you think it might be the router?

My PC is plugged directly into the cable modem. Do you mean the router from the ISP to the internet?

I find it unlikely it's an ISP problem, since the tracerout came up with great pings.

**johnwill** · 06-05-2007, 08:43 AM

Register at DSLReports and run their line quality tests. Post a link to the results here.

kanedafx · 06-05-2007, 09:54 AM

http://www.dslreports.com/linequalit...758559/2236636

Hmmm some of these results don't look to good. However, I passed the West Coast test and my WoW server is on the West Coast.

So when I call my ISP, what should I tell them is wrong?

kanedafx · 06-05-2007, 09:57 AM

Ok I ran their speed test and even though the results were very good (to California, where my server is) I got this error: "Warning: You connection shows signs of ISP upload compression."

Now considering that it's my upload that seems to be the problem in WoW, could this be what needs to be addressed? How should I address it?

kanedafx · 06-06-2007, 10:31 AM

Anyone know how to interpret these results?

**johnwill** · 06-06-2007, 04:08 PM

You're having some packet loss on the last leg of your link, that would be from your house to the first ISP gateway. Do your speed tests come up near the rated speed for your ISP connection?

kanedafx · 06-06-2007, 05:25 PM

My speed tests have been pretty good, my download speeds can top out at 300k per second.

Should I just call up my ISP and tell them about this packet loss?

**johnwill** · 06-07-2007, 09:27 AM

You could call and ask them about it. It will only cost you a phone call.

06-04-2007, 09:29 PM	#1 (permalink)
kanedafx Registered User Join Date: Jun 2007 Posts: 18 OS: Vista Home Premium	Lag problems in WoW, Blizz and ISP unable to help Ok I'm desperate. After spending a lot of time with Blizz's and my ISP's tech support, they seem to be running out of options for me to try. The kicker is, I ran a tracerout and my connection with the server I play on is great. But when I'm actually in the game, my lag shoots up to 300-400 with frequent spikes in the thousands. I used to get a constant 25ms on this same server, now I'm in the same geographic location but I'm using a new computer and a different ISP. I've tried turning off my firewall, my user control, my windows update, tweaked the network settings according to Blizzard's suggestions (speed control and IP checksum offload), and of course updating the network drivers, but to no avail. I'm pretty desperate, anyone have any other suggestions I might try? I'll be happy if I could just get a stable 50ms or 75ms, I'm not even hoping for a 25ms anymore. But according to my tracerout, I should still be capable of these speeds, so I have no idea what is holding my computer back. One other thing that might be helpful. In the game, my download rate is like 1k but my upload rate is 0.001k. So my computer seems to be having trouble sending information back to the WoW servers.

06-04-2007, 10:32 PM	#2 (permalink)
BigBen747 Registered User Join Date: Jun 2007 Location: ATL Posts: 45 OS: Windows XP Professional	Re: Lag problems in WoW, Blizz and ISP unable to help Do you think it might be the router?

06-05-2007, 08:43 AM	#4 (permalink)
johnwill Manager, Networking Forums Join Date: Sep 2002 Location: S.E. Pennsylvania, US Posts: 41,802 OS: Windows 7, XP-Pro, Vista, Linux Blog Entries: 1	Re: Lag problems in WoW, Blizz and ISP unable to help Register at DSLReports and run their line quality tests. Post a link to the results here. __________________ If TSF has helped you, Tell us about it! or Donate to help keep the site up! Microsoft MVP - Windows Desktop Experience

06-05-2007, 09:54 AM	#5 (permalink)
kanedafx Registered User Join Date: Jun 2007 Posts: 18 OS: Vista Home Premium	Re: Lag problems in WoW, Blizz and ISP unable to help http://www.dslreports.com/linequalit...758559/2236636 Hmmm some of these results don't look to good. However, I passed the West Coast test and my WoW server is on the West Coast. So when I call my ISP, what should I tell them is wrong?

06-05-2007, 09:57 AM	#6 (permalink)
kanedafx Registered User Join Date: Jun 2007 Posts: 18 OS: Vista Home Premium	Re: Lag problems in WoW, Blizz and ISP unable to help Ok I ran their speed test and even though the results were very good (to California, where my server is) I got this error: "Warning: You connection shows signs of ISP upload compression." Now considering that it's my upload that seems to be the problem in WoW, could this be what needs to be addressed? How should I address it?

06-06-2007, 10:31 AM	#7 (permalink)
kanedafx Registered User Join Date: Jun 2007 Posts: 18 OS: Vista Home Premium	Re: Lag problems in WoW, Blizz and ISP unable to help Anyone know how to interpret these results?

06-06-2007, 04:08 PM	#8 (permalink)
johnwill Manager, Networking Forums Join Date: Sep 2002 Location: S.E. Pennsylvania, US Posts: 41,802 OS: Windows 7, XP-Pro, Vista, Linux Blog Entries: 1	Re: Lag problems in WoW, Blizz and ISP unable to help You're having some packet loss on the last leg of your link, that would be from your house to the first ISP gateway. Do your speed tests come up near the rated speed for your ISP connection? __________________ If TSF has helped you, Tell us about it! or Donate to help keep the site up! Microsoft MVP - Windows Desktop Experience

06-06-2007, 05:25 PM	#9 (permalink)
kanedafx Registered User Join Date: Jun 2007 Posts: 18 OS: Vista Home Premium	Re: Lag problems in WoW, Blizz and ISP unable to help My speed tests have been pretty good, my download speeds can top out at 300k per second. Should I just call up my ISP and tell them about this packet loss?

06-07-2007, 09:27 AM	#10 (permalink)
johnwill Manager, Networking Forums Join Date: Sep 2002 Location: S.E. Pennsylvania, US Posts: 41,802 OS: Windows 7, XP-Pro, Vista, Linux Blog Entries: 1	Re: Lag problems in WoW, Blizz and ISP unable to help You could call and ask them about it. It will only cost you a phone call. __________________ If TSF has helped you, Tell us about it! or Donate to help keep the site up! Microsoft MVP - Windows Desktop Experience