Slow Proboards

[21 Jasper]

Ok I am not sure I am posting this in the right place but worth a shot, see my problem is about 6 weeks ago for some reason a site I visit regularly began to go really slow it is a proboard forum anyway I am the only one on the site with this problem, and any other site I look at goes fine except for proboards. they are all slow. I have deleted history temp file, cookies run virus, adware spyware, rebooted system and modem, turned of firewall and anything I can think off. and nothing seems to work, I have changed from Internet Explorer to Firefox, I have posted in Proboards support and got no help there, on another support form they suggested I pinged the site and do a tracert, which I did but do not understand the results, and we seem to have all those guys stumped so if anyone thinks they can help or want more info any ideas would be greatly appreciated it is my favourite site and I am going crazy.

[johnwill]

Do this and post the results here.

Start, Run, CMD

PATHPING <URL of site>

Right click in the command prompt and Select All and hit Enter. Paste this result into a message here.

[21 Jasper]

ok tired the pathping and it said not recognized as an internal command I am wondering if it is the same thing as a tracert as I am not to computer smart LOL so these are results of tracert I hope they help

Tracing route to ***.proboards31.com [67.15.**.**]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 10.0.*.***
2 17 ms 18 ms 18 ms 172.18.112.185
3 18 ms 18 ms 17 ms 172.18.69.70
4 17 ms 18 ms 18 ms 61.9.209.7
5 18 ms 18 ms 18 ms TenGigabitEthernet4-1.cha30.Brisbane.telstra.ne
[165.228.107.81]
6 18 ms 18 ms 17 ms TenGigE0-8-0-2.cha-core4.Brisbane.telstra.net [
03.50.51.1]
7 33 ms 34 ms 34 ms Pos0-4-1-0.ken-core4.Sydney.telstra.net [203.50
6.205]
8 34 ms 34 ms 33 ms Port-Channel1.pad-gw2.Sydney.telstra.net [203.5
.6.29]
9 33 ms 34 ms 34 ms 10GigabitEthernet2-0.sydp-core02.Sydney.reach.c
m [203.50.13.50]
10 33 ms 34 ms 34 ms i-5-0.syd-core04.net.reach.com [202.84.144.250]

11 192 ms 191 ms 191 ms i-5-0.paix-core02.net.reach.com [202.84.143.205

12 191 ms 191 ms 191 ms g4_15-pax06.net.reach.com [202.84.251.98]
13 192 ms 191 ms 191 ms Abovenet.peer.paix05.net.reach.com [134.159.62.
8]
14 192 ms 194 ms 192 ms so-0-2-1.mpr1.sjc2.us.above.net [64.125.28.222]

15 192 ms 203 ms 192 ms so-0-0-0.mpr2.sjc2.us.above.net [64.125.27.246]

16 201 ms 200 ms 201 ms so-1-0-0.mpr2.lax9.us.above.net [64.125.26.29]
17 229 ms 239 ms 229 ms so-1-2-1.mpr3.iah1.us.above.net [64.125.29.98]
18 230 ms 229 ms 229 ms so-0-0-0.mpr4.iah1.us.above.net [64.125.26.14]
19 240 ms 240 ms 243 ms t289.216-200-251-170.iah1.us.above.net [216.200
251.170]
20 240 ms 241 ms 240 ms gphou-66-98-241-29.ev1servers.net [66.98.241.29

21 237 ms 238 ms 238 ms 66.98.240.103
22 238 ms 238 ms 238 ms proboards31.com [67.15.**.**]

Trace complete.

[johnwill]

Please explain to me why you blanked out the information so that I could do the test as well and compare the results?

[21 Jasper]

sorry I thought I was meant to blank out peoples Ip addresses when posting it on the net the site is www.sebastianbach.proboards31.com again I apologise did not think of you testing it

[johnwill]

Other than a slower link, I don't see anything really strange. I've posted my TRACERT results. Let's try something else for your connection quality.

Register at DSLReports and run their line quality tests. Post a link to the results here.

C:\>tracert sebastianbach.proboards31.com

Tracing route to sebastianbach.proboards31.com [67.15.50.14]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms ActionTec [192.168.1.1]
2 4 ms 4 ms 4 ms 72.78.224.1
3 3 ms 4 ms 4 ms P10-3.LCR-02.PHLAPA.verizon-gni.net [130.81.39.40]
4 24 ms 32 ms 20 ms so-6-0-0-0.PEER-RTR1.NY111.verizon-gni.net [130.81.17.129]
5 9 ms 9 ms 12 ms so-0-3-1.mpr2.lga5.us.above.net [64.125.13.33]
6 14 ms 12 ms 12 ms so-1-0-0.mpr2.iad1.us.above.net [64.125.28.65]
7 14 ms 14 ms 37 ms so-2-0-0.mpr2.dca2.us.above.net [64.125.28.129]
8 51 ms 54 ms 54 ms so-5-0-0.cr2.dfw2.us.above.net [64.125.29.145]
9 56 ms 57 ms 69 ms so-1-2-3.mpr4.iah1.us.above.net [64.125.29.33]
10 51 ms 52 ms 52 ms t289.216-200-251-170.iah1.us.above.net [216.200.251.170]
11 51 ms 52 ms 52 ms gphou-66-98-241-29.ev1servers.net [66.98.241.29]
12 51 ms 52 ms 52 ms 66.98.240.103
13 51 ms 52 ms 52 ms proboards31.com [67.15.50.14]

Trace complete.

[21 Jasper]

Ok I hope this was right I could not work out how to make my computer pingable, so I am not sure these are the results you want. So if you want me to do it again and can tell me how to make it pingable, then I will thanks heaps for all your help.

TestLossMin
LatencyAvg
LatencyMax
LatencyPass
FailSimple ping loss check
target IP does not respond to ICMP pinglow bandwidth streamwas not performedmedium bandwidth streamwas not performedyour first hop pingwas not performedif your IP was pingable, fast-ping graphs would show here
From East Coast - USA to YOU
Hop Host LOSS Rcv Sent Best Avg Worst
0 ae-0-0.bb-a.tla.nyc.us.oneandone.net 0% 60 60 0.37 1.43 36.51
1 nyk-i3-geth3-5.telia.net 0% 60 60 0.37 9.76 181.33
2 nyk-b1-link.telia.net 0% 60 60 0.43 1.11 33.87
3 nyk-b1-link.telia.net 0% 60 60 0.42 5.36 102.61
4 dcr3-so-6-0-0.newyork.savvis.net 0% 60 60 0.52 0.65 2.72
5 bcs1-so-3-0-0.NewYork.savvis.net 0% 60 60 0.54 2.53 86.65
6 ??? 100% 0 60 0.00 0.00 0.00
7 ??? 100% 0 60 0.00 0.00 0.00
8 dcr1.lay-so-0-3-0.losangeles.savvis.net 82% 11 60 71.80 78.09 106.05
9 dcr2-so-2-0-0.LosAngeles.savvis.net 44% 34 60 68.62 71.91 131.05
10 dcr2-so-2-0-0.LosAngeles.savvis.net 12% 53 60 68.61 77.31 219.59
11 ber1-tenge-3-1.losangeles.savvis.net 0% 60 60 69.25 77.95 188.50
12 ber1-tenge-2-1.losangeles.savvis.net 0% 60 60 69.39 102.13 243.07
13 i-6-0.wil-core03.net.reach.com 0% 60 60 78.42 151.73 241.65
14 10GigabitEthernet5-0.pad-gw1.Sydney.telstra.net 0% 60 60 80.17 224.97 334.98
15 Bundle-Ether2.chw-core2.Sydney.telstra.net 0% 60 60 232.65 239.54 297.88
16 10GigabitEthernet5-0.pad-gw1.Sydney.telstra.net 2% 59 60 233.42 240.10 254.03
17 Pos0-0-0-0.woo-core1.Brisbane.telstra.net 9% 55 60 233.20 246.80 258.55
18 TenGigabitEthernet7-1.cha30.Brisbane.telstra.net 9% 55 60 244.81 253.27 363.14
19 61.9.209.4 5% 57 60 250.79 255.92 445.36
20 telstr427.lnk.telstra.net 7% 56 60 250.80 251.33 252.49
21 61.9.209.4 52% 29 60 251.46 251.73 252.76
22 61.9.209.4 85% 9 60 251.45 251.75 253.73
23 ??? 100% 0 60 0.00 0.00 0.00
(pass)

From West Coast - USA to YOU
Hop Host LOSS Rcv Sent Best Avg Worst
0 i-4-3.paix05.net.reach.com 0% 60 60 0.50 14.51 194.51
1 i-14-0.paix-core01.net.reach.com 0% 60 60 0.37 0.49 0.66
2 i-3-0.syd-core04.net.reach.com 0% 60 60 163.11 163.25 163.70
3 i-4-1.sydp-core02.net.reach.com 0% 60 60 163.10 163.23 163.36
4 i-9-0.sydp-core01.net.reach.com 0% 60 60 162.69 162.80 163.01
5 10GigabitEthernet1-0.pad-gw1.Sydney.telstra.net 0% 60 60 162.74 162.84 163.00
6 Bundle-Ether2.chw-core2.Sydney.telstra.net 34% 40 60 164.22 167.97 233.94
7 Bundle-Ethernet3.ken-core4.Sydnet.telstra.net 0% 60 60 163.67 165.18 226.06
8 Pos0-0-0-0.cha-core4.Brisbane.telstra.net 0% 60 60 180.07 183.75 383.55
9 TenGigabitEthernet7-1.cha30.Brisbane.telstra.net 0% 60 60 179.49 182.39 263.94
10 telstr427.lnk.telstra.net 0% 60 60 179.18 180.38 233.39
11 61.9.209.4 0% 60 60 179.61 179.88 189.73
12 ??? 100% 0 60 0.00 0.00 0.00
(pass)

[johnwill]

If you have a broadband router, you enable ICMP requests in the configuration. If you're running directly connected to the modem, your firewall has a configuration option to enable PING (ICMP) requests.

[21 Jasper]

Hi John

This may sound like a dumb question but can my IP Address change? cause I notice I am getting a different address, when I went to test line than what I got this morning? The one I got this morning was the same as all my pings etc.

Secondly do you think a virus could do this, even though I have run many virus scans etc, because as of today my computer has crashed a few time, when I finally got it back online all the icons where huge tried to change them back but it would not let me, also a while back I had issues with my CPU over heating so tonight I cleaned all the fans etc after it crashed got back on line and all icons still huge, and just shaky all round and really slow so I did a systems restore and that restored icons and seems a little stabler now.

Ok trying to run Line test now hopefully I have fixed firewall to allow it , I will post results as soon as I get them, it seems very slow and it is 1.13am here so if I do not get them don tonight I will do them in the morning how long should a line test take cause it took like an hour this morning.

[johnwill]

If you have a dynamic IP address, it can change if your modem gets disconnected for any reason.

[21 Jasper]

Ok I go directly to modem no router, I have enabled ping in my Zone alarm firewall but still it is saying I am not pingable, Computer really slow and sluggish again today. DO you think this could be issues with CPU or a virus?

[johnwill]

It could most certainly be malware, you should rule that out before you try to fix the network.

Please follow this HJT Log 5 Step Process to post a HijackThis log in the HijackThis Log Help forum here.