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| Networking Support General Networking Support Forum |
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04-12-2007, 04:25 PM
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#1 (permalink) |
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Registered User
Join Date: Nov 2006
Posts: 167
OS: Vista
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Internet problems
Hello. I have road runner(cable). Recently When I am online and switching between websites I just lose my internet. I have to close my broswer for it to come back 10 seconds later. Also on http://aroundcinci.com/ to check my speed its usually on the Cable spot and speed is usually 4.80 Mbps. Now its on the dsl section and shows my speed as 2.41 Mbps. Anyone now whats wrong? I have windows vista. This all started this week. Help. Thanks.
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04-13-2007, 06:52 AM
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#2 (permalink) |
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Manager, Networking Forums
Join Date: Sep 2002
Location: S.E. Pennsylvania, US
Posts: 32,581
OS: XP-Pro, Vista, Linux
Blog Entries: 1
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Re: Internet problems
I'd contact your ISP, sounds like that's where the problem is. Also, you might want to create an account at www.dslreports.com and run their line quality tests. Post a link to the results here and we'll see where that takes us.
__________________
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04-13-2007, 02:49 PM
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#3 (permalink) |
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Registered User
Join Date: Nov 2006
Posts: 167
OS: Vista
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Re: Internet problems
Should I bypass my router or leave it as is and do the test? Thanks.
Also on:http://www.bandwidthplace.com/speedtest/ My speed test was this: 4.5 megabits per second Communications 4.5 megabits per second Storage 544.4 kilobytes per second 1MB file download 1.9 seconds Subjective rating Awesome And now its: 1.9 megabits per second Communications 1.9 megabits per second Storage 226.4 kilobytes per second 1MB file download 4.5 seconds Subjective rating Great  Last edited by Coolcat12 : 04-13-2007 at 03:10 PM. |
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04-13-2007, 03:04 PM
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#4 (permalink) |
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Registered User
Join Date: Nov 2006
Posts: 167
OS: Vista
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Re: Internet problems
http://www.dslreports.com/linequality/nil/2213699
That test is only modem connected to PC no router. Should I do it with router next time? |
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04-13-2007, 04:44 PM
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#5 (permalink) |
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Registered User
Join Date: Nov 2006
Posts: 167
OS: Vista
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Re: Internet problems
Im not getting disconnected now with only modem connected but my speed isnt the same it used to be it goes from 3000 something to 2000 something on speedtest.net. I contected my ISP and they say thats normal when I know it isnt. I had well over 4000 kb/s on speedtest.net and now I dont. Ugh.
Sorry for triple post. |
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04-13-2007, 06:12 PM
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#6 (permalink) |
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Manager, Networking Forums
Join Date: Sep 2002
Location: S.E. Pennsylvania, US
Posts: 32,581
OS: XP-Pro, Vista, Linux
Blog Entries: 1
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Re: Internet problems
Let's see the line quality with the router in the mix. That one looks OK, the only issue noted is somewhere away from you, nothing to do with your ISP.
__________________
If TSF has helped you, Tell us about it! or Donate to help keep the site up! Microsoft MVP - Windows Desktop Experience |
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04-13-2007, 07:22 PM
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#7 (permalink) |
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Registered User
Join Date: Nov 2006
Posts: 167
OS: Vista
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Re: Internet problems
Here you go.
http://www.dslreports.com/linequality/nil/2213814 |
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04-14-2007, 09:47 AM
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#8 (permalink) |
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Manager, Networking Forums
Join Date: Sep 2002
Location: S.E. Pennsylvania, US
Posts: 32,581
OS: XP-Pro, Vista, Linux
Blog Entries: 1
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Re: Internet problems
It doesn't appear that the router has any effect, don't know what the issue is. I have to believe this is an ISP issue, and nothing to do with your network.
__________________
If TSF has helped you, Tell us about it! or Donate to help keep the site up! Microsoft MVP - Windows Desktop Experience |
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04-14-2007, 12:29 PM
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#9 (permalink) |
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Registered User
Join Date: Nov 2006
Posts: 167
OS: Vista
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Re: Internet problems
It doesnt seem to drop connection anymore but it is still slow. Speed is dsl speed but I am suppose to have cable speed.
EDIT: Wow right when I said that it droped it 2 times again......... Last edited by Coolcat12 : 04-14-2007 at 12:32 PM. |
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04-14-2007, 03:16 PM
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#10 (permalink) |
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Registered User
Join Date: Nov 2006
Posts: 167
OS: Vista
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Re: Internet problems
Heres another test. I lost connection during test aswell. Theres some red highlighted areas now. I bypassed router.
http://www.dslreports.com/linequality/nil/2214194 |
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04-14-2007, 03:40 PM
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#11 (permalink) |
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Manager, Networking Forums
Join Date: Sep 2002
Location: S.E. Pennsylvania, US
Posts: 32,581
OS: XP-Pro, Vista, Linux
Blog Entries: 1
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Re: Internet problems
I'd save that one, because that appears to be an ISP issue. Print that one and have it for the service guy when you make the call you're about to make to the customer service line.
__________________
If TSF has helped you, Tell us about it! or Donate to help keep the site up! Microsoft MVP - Windows Desktop Experience |
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04-15-2007, 04:43 PM
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#13 (permalink) |
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Manager, Networking Forums
Join Date: Sep 2002
Location: S.E. Pennsylvania, US
Posts: 32,581
OS: XP-Pro, Vista, Linux
Blog Entries: 1
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Re: Internet problems
It's possible it's the modem, but I'll lay odds that it's the ISP.
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If TSF has helped you, Tell us about it! or Donate to help keep the site up! Microsoft MVP - Windows Desktop Experience |
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