have internet connection but can't surf net at all(moved from IE forum)

102588 · 03-07-2007, 10:27 AM

Recently, my laptop is unable to connect to internet eventhough there is no problem with the Netgear wireless router and the Westell verizon DSL modem. In the connection properties, there is signal sent but the signal receiving is horrible. Even when I tried to plug the ethernet cable directly to the laptop , it still doesnt work. Im using window XP Media Center, SP2. When I tried to cmd/ipconfig, I didnt see the IP address; it has a question mark. I tried unplug and reset the routers and modem but the problem doesnt not seem to go away. I thought the winsock is corrupted so i followed the guide in microsoft. website to recover the winsock but it still doesnt work.
I would appreciate for any help.

thanks
P.S: I tried plug in my laptop in my uncle's house , it worked. weird huh.

**manic** · 03-07-2007, 01:35 PM

Might try a ip release/ip renew. Cant remember the exact command in
command prompt. Do a google for ip release and you will find instruction.
Worth a shot.

**Terrister** · 03-07-2007, 01:41 PM

The command is ipconfig /release

After this run ipconfig again and see if you get an ip address.
Is you wireless encrypted?

102588 · 03-08-2007, 05:15 AM

i just did a recovery for my laptop but the problem hasnt been solved . I was thinking maybe the ethernet cable is the problem...by the way what is encrypted means? Is this mean secured? ...if it is then no.

**Terrister** · 03-08-2007, 03:40 PM

If you are using wireless, the encryption is to make sure only the people you want to use your network are using it.

Sounds like you are using an ethernet cable, so this does not apply.

Let's move this over to the networking section. I think they will be able to help you with this.

102588 · 03-09-2007, 05:30 AM

i was able to ping my default gateway ( although I can't ping it in my browswer) but unable to ping any other websites at all.

**johnwill** · 03-09-2007, 09:02 AM

How about the make and model of the modem and the router?

baker421 · 03-09-2007, 08:26 PM

Quote:

Originally Posted by 102588

i was able to ping my default gateway ( although I can't ping it in my browswer) but unable to ping any other websites at all.

What is your default gateway's ip? BTW, your default gateway of course is your router.

What is your computer's ip? Start>Run and then type ipconfig and report the two ips back please.

We want to see if the router and the computer are on the same subnet.

Thanks,

JB

102588 · 03-10-2007, 06:40 PM

Thank you for yours replies. my problem was because my np obtained the router ip instead of the dsl modem. Hence, I have to reset the modem and edit my router configuration in order for the nb to received signal from the router.
thanks for your help.

03-07-2007, 10:27 AM	#1 (permalink)
102588 Registered User Join Date: Mar 2005 Posts: 34 OS: XP	have internet connection but can't surf net at all(moved from IE forum) Recently, my laptop is unable to connect to internet eventhough there is no problem with the Netgear wireless router and the Westell verizon DSL modem. In the connection properties, there is signal sent but the signal receiving is horrible. Even when I tried to plug the ethernet cable directly to the laptop , it still doesnt work. Im using window XP Media Center, SP2. When I tried to cmd/ipconfig, I didnt see the IP address; it has a question mark. I tried unplug and reset the routers and modem but the problem doesnt not seem to go away. I thought the winsock is corrupted so i followed the guide in microsoft. website to recover the winsock but it still doesnt work. I would appreciate for any help. thanks P.S: I tried plug in my laptop in my uncle's house , it worked. weird huh.

03-07-2007, 01:35 PM	#2 (permalink)
manic Mod Hardware Team Join Date: Aug 2005 Location: Florida Posts: 5,244 OS: xp	Might try a ip release/ip renew. Cant remember the exact command in command prompt. Do a google for ip release and you will find instruction. Worth a shot. __________________

03-07-2007, 01:41 PM	#3 (permalink)
Terrister Moderator Hardware Forum Join Date: Apr 2005 Location: West Georgia, USA Posts: 7,098 OS: Xp	The command is ipconfig /release After this run ipconfig again and see if you get an ip address. Is you wireless encrypted? __________________

03-08-2007, 03:40 PM	#5 (permalink)
Terrister Moderator Hardware Forum Join Date: Apr 2005 Location: West Georgia, USA Posts: 7,098 OS: Xp	If you are using wireless, the encryption is to make sure only the people you want to use your network are using it. Sounds like you are using an ethernet cable, so this does not apply. Let's move this over to the networking section. I think they will be able to help you with this. __________________

03-09-2007, 09:02 AM	#7 (permalink)
johnwill Manager, Networking Forums Join Date: Sep 2002 Location: S.E. Pennsylvania, US Posts: 41,685 OS: Windows 7, XP-Pro, Vista, Linux Blog Entries: 1	How about the make and model of the modem and the router? __________________ If TSF has helped you, Tell us about it! or Donate to help keep the site up! Microsoft MVP - Windows Desktop Experience

03-08-2007, 05:15 AM	#4 (permalink)
102588 Registered User Join Date: Mar 2005 Posts: 34 OS: XP	i just did a recovery for my laptop but the problem hasnt been solved . I was thinking maybe the ethernet cable is the problem...by the way what is encrypted means? Is this mean secured? ...if it is then no.

03-09-2007, 05:30 AM	#6 (permalink)
102588 Registered User Join Date: Mar 2005 Posts: 34 OS: XP	i was able to ping my default gateway ( although I can't ping it in my browswer) but unable to ping any other websites at all.

03-10-2007, 06:40 PM	#9 (permalink)
102588 Registered User Join Date: Mar 2005 Posts: 34 OS: XP	Thank you for yours replies. my problem was because my np obtained the router ip instead of the dsl modem. Hence, I have to reset the modem and edit my router configuration in order for the nb to received signal from the router. thanks for your help.