Trouble with wireless network connection

gr00m · 02-14-2007, 12:18 PM

I have a co-worker who's having trouble setting up the wireless connection on his laptop. I'm not much of a network guru, but I told him I'd help look into it. He's getting a connection when it's hookup via hardwire, but not wireless. However, he is getting connection to his LAN just not to the interent.

He brought this with him today, it's a diagnostic printout of a utility he has. Is there anything he can try given what this says? Thanks in advance for looking!

Last diagnostic run time: 01/29/07 15:30:18 Gateway Diagnostic
Gateway

info The following proxy configuration is being used by IE: Automatically
Detect Settings:Enabled Automatic Configuration Script: Proxy Server: Proxy
Bypass list:
info Could not get proxy settings via the Automatic Proxy Configuration
mechanism
info This computer has the following default gateway entry(ies): 0.0.0.0
warn There is no default gateway entry
action Automated repair: Reset network connection
action Disabling the network adapter
action Enabling the network adapter
info Network adapter successfully enabled
info This computer has the following default gateway entry(ies): 0.0.0.0
warn There is no default gateway entry
info Redirecting user to support call

IP Layer Diagnostic
Corrupted IP routing table

warn The default route is missing or invalid
Invalid ARP cache entries

action The ARP cache has been flushed

IP Configuration Diagnostic
Invalid IP address

info Valid IP address detected: 192.168.0.1

Wireless Diagnostic
Wireless - Service disabled

Wireless - User SSID

action User input required: Specify network name or SSID
Wireless - First time setup

info The Wireless Network name (SSID) to which the user would like to
connect = linksys.
Wireless - Radio off

info Valid IP address detected: 192.168.0.1
Wireless - Out of range
Wireless - Hardware issue
Wireless - Novice user
Wireless - Ad-hoc network
Wireless - Less preferred
Wireless - 802.1x enabled
Wireless - Configuration mismatch
Wireless - Low SNR

WinSock Diagnostic
WinSock status

info IrDA protocol is not found in Winsock catalog.
info All base service provider entries are present in the Winsock catalog.
info The Winsock Service provider chains are valid.
info Provider entry MSAFD Tcpip [TCP/IP] passed the loopback communication
test.
info Provider entry MSAFD Tcpip [UDP/IP] passed the loopback communication
test.
info Provider entry RSVP UDP Service Provider passed the loopback
communication test.
info Provider entry RSVP TCP Service Provider passed the loopback
communication test.
info Connectivity is valid for all Winsock service providers.

Network Adapter Diagnostic
Network location detection

info Using home Internet connection
Network adapter identification

info Network connection: Name=Local Area Connection, Device=Realtek
RTL8139/810x Family Fast Ethernet NIC, MediaType=LAN, SubMediaType=LAN
info Network connection: Name=Wireless Network Connection, Device=Atheros
AR5005G Wireless Network Adapter, MediaType=LAN, SubMediaType=WIRELESS
info Both Ethernet and Wireless connections available, prompting user for
selection
action User input required: Select network connection
info Wireless connection selected
Network adapter status

info Network connection status: Connected

HTTP, HTTPS, FTP Diagnostic
HTTP, HTTPS, FTP connectivity

warn HTTP: Error 12007 connecting to www.microsoft.com: The server name or
address could not be resolved
warn HTTP: Error 12007 connecting to www.hotmail.com: The server name or
address could not be resolved
warn HTTPS: Error 12007 connecting to www.microsoft.com: The server name or
address could not be resolved
warn HTTPS: Error 12007 connecting to www.passport.net: The server name or
address could not be resolved
warn FTP (Passive): Error 12007 connecting to ftp.microsoft.com: The server
name or address could not be resolved
warn FTP (Active): Error 12007 connecting to ftp.microsoft.com: The server
name or address could not be resolved
error Could not make an HTTP connection.
error Could not make an HTTPS connection.
error Could not make an FTP connection.

02-14-2007, 12:18 PM	#1 (permalink)
gr00m Registered User Join Date: Oct 2005 Location: Wisconsin Posts: 60 OS: WinXP	Trouble with wireless network connection I have a co-worker who's having trouble setting up the wireless connection on his laptop. I'm not much of a network guru, but I told him I'd help look into it. He's getting a connection when it's hookup via hardwire, but not wireless. However, he is getting connection to his LAN just not to the interent. He brought this with him today, it's a diagnostic printout of a utility he has. Is there anything he can try given what this says? Thanks in advance for looking! Last diagnostic run time: 01/29/07 15:30:18 Gateway Diagnostic Gateway info The following proxy configuration is being used by IE: Automatically Detect Settings:Enabled Automatic Configuration Script: Proxy Server: Proxy Bypass list: info Could not get proxy settings via the Automatic Proxy Configuration mechanism info This computer has the following default gateway entry(ies): 0.0.0.0 warn There is no default gateway entry action Automated repair: Reset network connection action Disabling the network adapter action Enabling the network adapter info Network adapter successfully enabled info This computer has the following default gateway entry(ies): 0.0.0.0 warn There is no default gateway entry info Redirecting user to support call IP Layer Diagnostic Corrupted IP routing table warn The default route is missing or invalid Invalid ARP cache entries action The ARP cache has been flushed IP Configuration Diagnostic Invalid IP address info Valid IP address detected: 192.168.0.1 Wireless Diagnostic Wireless - Service disabled Wireless - User SSID action User input required: Specify network name or SSID Wireless - First time setup info The Wireless Network name (SSID) to which the user would like to connect = linksys. Wireless - Radio off info Valid IP address detected: 192.168.0.1 Wireless - Out of range Wireless - Hardware issue Wireless - Novice user Wireless - Ad-hoc network Wireless - Less preferred Wireless - 802.1x enabled Wireless - Configuration mismatch Wireless - Low SNR WinSock Diagnostic WinSock status info IrDA protocol is not found in Winsock catalog. info All base service provider entries are present in the Winsock catalog. info The Winsock Service provider chains are valid. info Provider entry MSAFD Tcpip [TCP/IP] passed the loopback communication test. info Provider entry MSAFD Tcpip [UDP/IP] passed the loopback communication test. info Provider entry RSVP UDP Service Provider passed the loopback communication test. info Provider entry RSVP TCP Service Provider passed the loopback communication test. info Connectivity is valid for all Winsock service providers. Network Adapter Diagnostic Network location detection info Using home Internet connection Network adapter identification info Network connection: Name=Local Area Connection, Device=Realtek RTL8139/810x Family Fast Ethernet NIC, MediaType=LAN, SubMediaType=LAN info Network connection: Name=Wireless Network Connection, Device=Atheros AR5005G Wireless Network Adapter, MediaType=LAN, SubMediaType=WIRELESS info Both Ethernet and Wireless connections available, prompting user for selection action User input required: Select network connection info Wireless connection selected Network adapter status info Network connection status: Connected HTTP, HTTPS, FTP Diagnostic HTTP, HTTPS, FTP connectivity warn HTTP: Error 12007 connecting to www.microsoft.com: The server name or address could not be resolved warn HTTP: Error 12007 connecting to www.hotmail.com: The server name or address could not be resolved warn HTTPS: Error 12007 connecting to www.microsoft.com: The server name or address could not be resolved warn HTTPS: Error 12007 connecting to www.passport.net: The server name or address could not be resolved warn FTP (Passive): Error 12007 connecting to ftp.microsoft.com: The server name or address could not be resolved warn FTP (Active): Error 12007 connecting to ftp.microsoft.com: The server name or address could not be resolved error Could not make an HTTP connection. error Could not make an HTTPS connection. error Could not make an FTP connection.