page cannot be displayed

popple · 10-20-2006, 10:30 AM

My os is xp and i have a broadband connection. When i connect everything is fine but when i click on the internet explorer i get the message page cannot be displayed. When this happens my email programme wont connect either. The strange thing is that sometimes they both work fine and then just suddenly stop working. I would be greatfull for sugestions.

**johnwill** · 10-21-2006, 06:31 PM

Make/model of the modem and/or router. Also, how many computers use this connection?

popple · 10-23-2006, 03:40 AM

Thanks for your reply. My modem is a zyxel prestige 600 series from a company called telecom plus, I do not have a router and just one computer. One thing I did not mention is that when I get the page cannot be displayed message and my email won't connect my internet connection is showing as ok.

**johnwill** · 10-23-2006, 11:28 AM

The Zyxel prestige 600 is a modem/router.

How is your Internet connection "showing as OK" exactly?

popple · 10-23-2006, 02:44 PM

When I double click on the connection icon on the task bar it shows that i am connected even when i get the page cannot be displayed message

**johnwill** · 10-24-2006, 06:40 AM

Actually, all that means is that you're connected to the router. This could still be a problem with the ISP. We need to know what the status of the WAN connection is. You can access the router's setup pages and check the status of the WAN.

Start, Run, CMD

Type IPCONFIG

The Default Gateway address is the address of your router's setup pages.

popple · 10-26-2006, 08:33 AM

hello John. As you can probably guess from my first few posts I am to say the least a novice. I found the default gateway address and all seemed well on that page but do i have to do anything else to check the status of the wan. One thing though when i went to the ipconfig the connection was working fine at the time.

**johnwill** · 10-26-2006, 12:21 PM

When the Internet is not connected, go to the WAN status page and find out what it says. Also, there should be a "connect" or "Internet" light on the router, see if that says it's connected when your access fails.

popple · 11-01-2006, 09:29 AM

Hello John, Since my last post it has been working fine so i have not been able to test it. Is'nt that always the way. I will let you know as soon as it happens again. Thanks for your help and patience, Popple

popple · 11-02-2006, 09:04 AM

Hello John, My connection failed today so i went to the wan status page and everything seemed fine and the usb and dsl light on my modem wre both on. Popple.

**johnwill** · 11-02-2006, 02:48 PM

There are a lot of zyxel prestige 600 series models, can you get an exact model number from the ID plate? If you have Ethernet capability from that router, I'd use it instead of USB. USB is problematic for networking.

popple · 11-07-2006, 03:42 AM

The model number is 630-c1 and it is connected via a usb cable. I am not sure if i can use an ethernet cable for it.

10-20-2006, 10:30 AM	#1 (permalink)
popple Registered User Join Date: Oct 2006 Posts: 7 OS: xp	page cannot be displayed My os is xp and i have a broadband connection. When i connect everything is fine but when i click on the internet explorer i get the message page cannot be displayed. When this happens my email programme wont connect either. The strange thing is that sometimes they both work fine and then just suddenly stop working. I would be greatfull for sugestions.

10-21-2006, 06:31 PM	#2 (permalink)
johnwill Manager, Networking Forums Join Date: Sep 2002 Location: S.E. Pennsylvania, US Posts: 41,774 OS: Windows 7, XP-Pro, Vista, Linux Blog Entries: 1	Make/model of the modem and/or router. Also, how many computers use this connection? __________________ If TSF has helped you, Tell us about it! or Donate to help keep the site up! Microsoft MVP - Windows Desktop Experience

10-23-2006, 11:28 AM	#4 (permalink)
johnwill Manager, Networking Forums Join Date: Sep 2002 Location: S.E. Pennsylvania, US Posts: 41,774 OS: Windows 7, XP-Pro, Vista, Linux Blog Entries: 1	The Zyxel prestige 600 is a modem/router. How is your Internet connection "showing as OK" exactly? __________________ If TSF has helped you, Tell us about it! or Donate to help keep the site up! Microsoft MVP - Windows Desktop Experience

10-24-2006, 06:40 AM	#6 (permalink)
johnwill Manager, Networking Forums Join Date: Sep 2002 Location: S.E. Pennsylvania, US Posts: 41,774 OS: Windows 7, XP-Pro, Vista, Linux Blog Entries: 1	Actually, all that means is that you're connected to the router. This could still be a problem with the ISP. We need to know what the status of the WAN connection is. You can access the router's setup pages and check the status of the WAN. Start, Run, CMD Type IPCONFIG The Default Gateway address is the address of your router's setup pages. __________________ If TSF has helped you, Tell us about it! or Donate to help keep the site up! Microsoft MVP - Windows Desktop Experience

10-26-2006, 12:21 PM	#8 (permalink)
johnwill Manager, Networking Forums Join Date: Sep 2002 Location: S.E. Pennsylvania, US Posts: 41,774 OS: Windows 7, XP-Pro, Vista, Linux Blog Entries: 1	When the Internet is not connected, go to the WAN status page and find out what it says. Also, there should be a "connect" or "Internet" light on the router, see if that says it's connected when your access fails. __________________ If TSF has helped you, Tell us about it! or Donate to help keep the site up! Microsoft MVP - Windows Desktop Experience

10-23-2006, 03:40 AM	#3 (permalink)
popple Registered User Join Date: Oct 2006 Posts: 7 OS: xp	Thanks for your reply. My modem is a zyxel prestige 600 series from a company called telecom plus, I do not have a router and just one computer. One thing I did not mention is that when I get the page cannot be displayed message and my email won't connect my internet connection is showing as ok.

10-23-2006, 02:44 PM	#5 (permalink)
popple Registered User Join Date: Oct 2006 Posts: 7 OS: xp	When I double click on the connection icon on the task bar it shows that i am connected even when i get the page cannot be displayed message

10-26-2006, 08:33 AM	#7 (permalink)
popple Registered User Join Date: Oct 2006 Posts: 7 OS: xp	hello John. As you can probably guess from my first few posts I am to say the least a novice. I found the default gateway address and all seemed well on that page but do i have to do anything else to check the status of the wan. One thing though when i went to the ipconfig the connection was working fine at the time.

11-01-2006, 09:29 AM	#9 (permalink)
popple Registered User Join Date: Oct 2006 Posts: 7 OS: xp	Hello John, Since my last post it has been working fine so i have not been able to test it. Is'nt that always the way. I will let you know as soon as it happens again. Thanks for your help and patience, Popple

11-02-2006, 09:04 AM	#10 (permalink)
popple Registered User Join Date: Oct 2006 Posts: 7 OS: xp	Hello John, My connection failed today so i went to the wan status page and everything seemed fine and the usb and dsl light on my modem wre both on. Popple.

11-02-2006, 02:48 PM	#11 (permalink)
johnwill Manager, Networking Forums Join Date: Sep 2002 Location: S.E. Pennsylvania, US Posts: 41,774 OS: Windows 7, XP-Pro, Vista, Linux Blog Entries: 1	There are a lot of zyxel prestige 600 series models, can you get an exact model number from the ID plate? If you have Ethernet capability from that router, I'd use it instead of USB. USB is problematic for networking. __________________ If TSF has helped you, Tell us about it! or Donate to help keep the site up! Microsoft MVP - Windows Desktop Experience

11-07-2006, 03:42 AM	#12 (permalink)
popple Registered User Join Date: Oct 2006 Posts: 7 OS: xp	The model number is 630-c1 and it is connected via a usb cable. I am not sure if i can use an ethernet cable for it.