Company email not getting to hotmail customers

Widzy · 10-17-2006, 07:38 AM

Hey, not sure if this is in the correct secion of these forums, but here's my problem anyway.

Me and three other people run www.clanshout.co.uk - a server hosting company for the PC computer game - Operation Flashpoint.

Our problem is this: we have many different email addresses with the company, such as sales@clanshout.co.uk, help@clanshout.co.uk and my own personal barry@clanshout.co.uk. These email addresses can send emails to 99% of email addresses, and they are always delivered. However, when sending to hotmail addresses, they never get through. In some instances, they end up in the junk email folder, but if you turn off hotmail's junk mail filter, they do not get through at all.

This is except for our admin@clanshout.co.uk, which sends emails to hotmail customers and everyone else without any problems. This email is automatically sent by our forums when a user receives a private message.

what is this automated admin@clanshout.co.uk doing differently that our own 'human' controlled email addresses are doing wrong?

Widzy · 10-17-2006, 08:34 AM

oh yeah. and we use microsoft outlook express to send our emails

whardman · 10-17-2006, 12:54 PM

What smtp server are you using? Do you have a smtp server or are you using your ISP's smtp server? Also is the server (creating the automated emails) using the same smtp server?

**johnwill** · 10-17-2006, 03:16 PM

This is a common issue with many forums, if they see excessive emails from a specific domain, they reject all the mail as SPAM. It's also independent of the individual user's SPAM filter.

Widzy · 10-18-2006, 06:56 AM

Quote:

Originally Posted by johnwill

This is a common issue with many forums, if they see excessive emails from a specific domain, they reject all the mail as SPAM. It's also independent of the individual user's SPAM filter.

i'm not sure if this is the case, because we use our sales@clanshout.co.uk to send out invoices, which we do via paypal. Paypal issues emails from our sales@clanshout.co.uk email address and it is always received by hotmail customers.

as to the smtp server... i'm not too sure what that even means lol i'll ask the other guys and see what they say about it.

Widzy · 10-18-2006, 10:17 AM

All emails are sent via our own smtp/pop3 server 'clanshout.co.uk'

**johnwill** · 10-18-2006, 12:37 PM

I guess I'm not sure what your issue is in that case.

whardman · 10-19-2006, 07:06 AM

I'm out of ideas as well. If it was the automated that was getting blocked then there are a couple of reasons, but not if they are the only ones getting through.

Widzy · 10-19-2006, 07:55 AM

oh well... lol

10-17-2006, 07:38 AM	#1 (permalink)
Widzy Registered User Join Date: Oct 2006 Posts: 5 OS: XP	Company email not getting to hotmail customers Hey, not sure if this is in the correct secion of these forums, but here's my problem anyway. Me and three other people run www.clanshout.co.uk - a server hosting company for the PC computer game - Operation Flashpoint. Our problem is this: we have many different email addresses with the company, such as sales@clanshout.co.uk, help@clanshout.co.uk and my own personal barry@clanshout.co.uk. These email addresses can send emails to 99% of email addresses, and they are always delivered. However, when sending to hotmail addresses, they never get through. In some instances, they end up in the junk email folder, but if you turn off hotmail's junk mail filter, they do not get through at all. This is except for our admin@clanshout.co.uk, which sends emails to hotmail customers and everyone else without any problems. This email is automatically sent by our forums when a user receives a private message. what is this automated admin@clanshout.co.uk doing differently that our own 'human' controlled email addresses are doing wrong?

10-17-2006, 03:16 PM	#4 (permalink)
johnwill Manager, Networking Forums Join Date: Sep 2002 Location: S.E. Pennsylvania, US Posts: 41,832 OS: Windows 7, XP-Pro, Vista, Linux Blog Entries: 1	This is a common issue with many forums, if they see excessive emails from a specific domain, they reject all the mail as SPAM. It's also independent of the individual user's SPAM filter. __________________ If TSF has helped you, Tell us about it! or Donate to help keep the site up! Microsoft MVP - Windows Desktop Experience

10-18-2006, 12:37 PM	#7 (permalink)
johnwill Manager, Networking Forums Join Date: Sep 2002 Location: S.E. Pennsylvania, US Posts: 41,832 OS: Windows 7, XP-Pro, Vista, Linux Blog Entries: 1	I guess I'm not sure what your issue is in that case. __________________ If TSF has helped you, Tell us about it! or Donate to help keep the site up! Microsoft MVP - Windows Desktop Experience

10-17-2006, 08:34 AM	#2 (permalink)
Widzy Registered User Join Date: Oct 2006 Posts: 5 OS: XP	oh yeah. and we use microsoft outlook express to send our emails

10-17-2006, 12:54 PM	#3 (permalink)
whardman Registered User Join Date: Jun 2006 Location: Cincinnati, Ohio Posts: 617 OS: Windows XP My System	What smtp server are you using? Do you have a smtp server or are you using your ISP's smtp server? Also is the server (creating the automated emails) using the same smtp server?

10-18-2006, 10:17 AM	#6 (permalink)
Widzy Registered User Join Date: Oct 2006 Posts: 5 OS: XP	All emails are sent via our own smtp/pop3 server 'clanshout.co.uk'

10-19-2006, 07:06 AM	#8 (permalink)
whardman Registered User Join Date: Jun 2006 Location: Cincinnati, Ohio Posts: 617 OS: Windows XP My System	I'm out of ideas as well. If it was the automated that was getting blocked then there are a couple of reasons, but not if they are the only ones getting through.

10-19-2006, 07:55 AM	#9 (permalink)
Widzy Registered User Join Date: Oct 2006 Posts: 5 OS: XP	oh well... lol