Page Cannot be displayed

[webtrek]

Problem: “Problem: "Page Cannot be displayed"

I've have talk to 5 IP Service Techs (3 where level 2). I have Dial-Up & DSL for the time being. When trying to make a connection, everything operates normally, whether DSL or Dial-Up. The Icon displays on the taskbar, but I've notice only one monitor lights up (on the left-side). I click the IE icon, the window pop up, "Page Cannot be displayed".
Then I checked the Status of the connection.

Sent Received
5662 250 Bytes
0% 0% Compression
0 0 Errors

I'm able to ping Yahoo (66.94.230.32) but not the website address (www.yahoo.com). I have ran Ad-aware 6.0 & Spybot-S&D 1.2, both come up clean. Device Manager only shows a problem with the Monitor (need update driver).

Local Area Connection Properties.

Internet Protocol (TCP/IP): Selected
Client for Microsoft Networks: Selected
File and Printer Sharing for Microsoft Networks: Selected

No Firewall installed at this time, although the last Service Tech I’ve talk to believe the only thing that can cause this problem is a Firewall Program.


Here's a report from Hijackthis:
Logfile of HijackThis v1.99.1
Scan saved at 8:13:57 PM, on 10/12/2006
Platform: Windows 2000 SP4 (WinNT 5.00.2195)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINNT\System32\smss.exe
C:\WINNT\system32\winlogon.exe
C:\WINNT\system32\services.exe
C:\WINNT\system32\lsass.exe
C:\WINNT\system32\svchost.exe
C:\WINNT\system32\spoolsv.exe
C:\WINNT\System32\svchost.exe
C:\Program Files\Common Files\New Boundary\PrismXL\PRISMXL.SYS
C:\WINNT\system32\regsvc.exe
C:\WINNT\system32\MSTask.exe
C:\WINNT\system32\stisvc.exe
C:\WINNT\System32\WBEM\WinMgmt.exe
C:\Program Files\Verizon Online\WinPoET\WrOS.EXE
C:\WINNT\system32\svchost.exe
C:\WINNT\Explorer.EXE
C:\Program Files\Verizon Online\WinPoET\winpppoverethernet.exe
C:\PROGRA~1\WINZIP\wzqkpick.exe
C:\unzipped\hijackthis\HijackThis.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,SearchAssistant = http://www.websearch.com/ie.aspx?tb_id=50032
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,CustomizeSearch = res://C:\PROGRA~1\Toolbar\toolbar.dll/sa
F2 - REG:system.ini: UserInit=C:\WINNT\system32\Userinit.exe
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: (no name) - {87766247-311C-43B4-8499-3D5FEC94A183} - (no file)
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINNT\System32\msdxm.ocx
O3 - Toolbar: (no name) - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - (no file)
O4 - HKLM\..\Run: [a-winpoet-service] "C:\Program Files\Verizon Online\WinPoET\winpppoverethernet.exe"
O4 - HKLM\..\Run: [Synchronization Manager] mobsync.exe /logon
O4 - HKLM\..\Run: [WinampAgent] "C:\Program Files\Winamp3\winampa.exe"
O4 - HKLM\..\Run: [WinTools] C:\PROGRA~1\COMMON~1\WinTools\WToolsA.exe
O4 - HKLM\..\RunServicesOnce: [washindex] C:\Program Files\Washer\washidx.exe "Helga Powdrell"
O4 - Global Startup: WinZip Quick Pick.lnk = C:\Program Files\WinZip\WZQKPICK.EXE
O9 - Extra button: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - (no file)
O9 - Extra 'Tools' menuitem: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - (no file)
O9 - Extra button: (no name) - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - (no file)
O10 - Unknown file in Winsock LSP: c:\winnt\system32\calsp.dll
O10 - Unknown file in Winsock LSP: c:\winnt\system32\calsp.dll
O10 - Unknown file in Winsock LSP: c:\winnt\system32\calsp.dll
O10 - Unknown file in Winsock LSP: c:\winnt\system32\calsp.dll
O16 - DPF: {15AD4789-CDB4-47E1-A9DA-992EE8E6BAD6} - http://public.windupdates.com/get_fi...98a73bd5be0348
O16 - DPF: {1FC215B7-F71D-4137-8D67-455A2D5CA8C5} - http://www.fileeliminator.com/get/BE...Eliminator.cab
O16 - DPF: {EE2589EB-7FC8-44DB-A892-573F2C4B41E0} - http://pdf.forbes.com/forbesnews/tri...aderSigned.cab
O20 - Winlogon Notify: nwprovau - C:\WINNT\SYSTEM32\nwprovau.dll
O20 - Winlogon Notify: Time Zones - C:\WINNT\system32\ahaamon.dll (file missing)
O23 - Service: .NET Framework Service (.NET Connection Service) - - (no file)
O23 - Service: Logical Disk Manager Administrative Service (dmadmin) - VERITAS Software Corp. - C:\WINNT\System32\dmadmin.exe
O23 - Service: InCD File System Service (InCDsrv) - AHEAD Software - C:\Program Files\Ahead\InCD\InCDsrv.exe
O23 - Service: PrismXL - New Boundary Technologies, Inc. - C:\Program Files\Common Files\New Boundary\PrismXL\PRISMXL.SYS
O23 - Service: WinPPPoverEthernet - iVasion, a Routerware Company - C:\Program Files\Verizon Online\WinPoET\WrOS.EXE
O23 - Service: WinTools for IE service (WinToolsSvc) - Unknown owner - C:\Program Files\Common Files\WinTools\WToolsS.exe (file missing)

Thanks in advance for any help given.

[crazijoe]

What happens when you type in Yahoo's IP address in the IE address bar?

[webtrek]

Crazjoe, sorry it took so long for this reply, for right now I'm using the Library computer (once a day). After entering in the address bar, same response(Page Cannot Be Displayed).

[johnwill]

First off, try this Automated WINSOCK Fix all Windows Versions and reboot. If that doesn't so it, when connected to the DSL connection, do this:

Start, Run, CMD to open a DOS window:

Type the following command:

IPCONFIG /ALL

Right click in the command window and choose Select All, then hit Enter.
Paste the results in a message here.

[webtrek]

Tried the LSP program, fixed my dial-up but not DSL. Here's the info. you requested.

Windows 2000 IP Configuration

Host Name . . . . . . . . . . . . : Catalyst-V
Primary DNS Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Broadcast
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : myhome.westell.com

Ethernet adapter Local Area Connection :

Connection-specific DNS Suffix . : myhome.westell.com
Description . . . . . . . . . . . : D-Link DFE-530TX+ PCI Adapter #2
Physical Address. . . . . . . . . : 00-11-95-2A-83-D1
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 192.168.1.47
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DNS Servers . . . . . . . . . . . : 192.168.1.1
192.168.1.1
Lease Obtained. . . . . . . . . . : Wednesday, October 18, 2006 12:01:13
PM
Lease Expires . . . . . . . . . . : Thursday, October 19, 2006 12:01:13
PM

[dai]

http://support.microsoft.com/kb/326155/?sd=RMVP

[johnwill]

Here's the Microsoft article on re-installing TCP/IP, see if this restores sanity to the DSL connection. http://support.microsoft.com/?kbid=837333

FWIW, your DSL is going through a NAT layer (router), because you have private network IP addresses. What is the make/model of the DSL modem?

[webtrek]

Dai, looking at the webpage from the link you sent me, it appears the article is for winxp, I have win2k pro.

[webtrek]

Johnwill, I will give it a try. Let you know how it works out.

[webtrek]

Johnwill, my only concern, if I follow these procedure, will it cause a problem with my dial-up(on the same computer)?

[johnwill]

Well, they shouldn't, but I don't trust Microsoft 100%, so you may want a backup before you start.