Frequently losing sync

EJDC · 04-12-2006, 08:37 AM

I recently switched ISPs, and consequently, my ADSL modem. Usually, it works fine, and as I am about 1.7 km. from the phone exchange, my median download speed of 8Mb/sec seems pretty good.

BUT, on some days (no pattern discernable) the DSL light on the modem starts to blink, indicating loss of sync, and keeps this up for some minutes until sync is re-established. It will work satisfactorily for 2 to 3 minutes, then start blinking again.

I have Norton's "Keep alive" installed - but this seems to make no difference one way or another. I called my phone company, who said that my line seems OK.

I suspect a problem external to my machine, but I have no idea what it might be, or what to do about it. I cannot really compare to my previous ISP, as I had then a lower speed, and a different modem.

Anyone have any ideas ???

dai · 04-12-2006, 10:44 AM

reset the modem and contact your isp,you may need a reset at the exchange

04-12-2006, 08:37 AM	#1 (permalink)
EJDC Registered User Join Date: Feb 2005 Location: France Posts: 27 OS: Vista + SP1 My System	Frequently losing sync I recently switched ISPs, and consequently, my ADSL modem. Usually, it works fine, and as I am about 1.7 km. from the phone exchange, my median download speed of 8Mb/sec seems pretty good. BUT, on some days (no pattern discernable) the DSL light on the modem starts to blink, indicating loss of sync, and keeps this up for some minutes until sync is re-established. It will work satisfactorily for 2 to 3 minutes, then start blinking again. I have Norton's "Keep alive" installed - but this seems to make no difference one way or another. I called my phone company, who said that my line seems OK. I suspect a problem external to my machine, but I have no idea what it might be, or what to do about it. I cannot really compare to my previous ISP, as I had then a lower speed, and a different modem. Anyone have any ideas ???

04-12-2006, 10:44 AM	#2 (permalink)
dai Manager, Hardware Forums Join Date: Jul 2004 Location: west australia Posts: 41,835 OS: vista 32x ultimate retail	reset the modem and contact your isp,you may need a reset at the exchange __________________