frequent dsl disconnection totaly stumped

Kelvin · 04-06-2006, 12:49 PM

okay first of all im using a Actiontec® GT701 modem its a rental from qwest. Now it disconnects every 2 hours or less all day everyday but in the afternoon its worse and its harder to get it back up most of the time it disconnects im playing world of warcraft ive contacted qwest tech support several times and there pretty much no help they want 2 send somebody out 2 check our wires and theres for 85 bucks and we cant afford that so im wondering is it worth the 85 bucks could it be somthing other then the wireing? can anybody help me im stumped

(the dsl light starts flashing when it goes out)

johnwill · 04-06-2006, 02:19 PM

Well, you can solve any interior wiring problems for DSL yourself.

Purchase a DSL splitter and install it at the telco service entrance. Run a direct line from the DSL port on the splitter directly to the DSL modem. Connect all of the other phone instruments to the telephone output of the DSL splitter.

This is as good as it gets for DSL installations, and will usually solve in-house wiring issues.

Kelvin · 04-06-2006, 03:15 PM

and were do i plug it into that box?

Kelvin · 04-06-2006, 03:32 PM

and of those dont work heres links http://i5.photobucket.com/albums/y17...y/IM000727.jpg
http://i5.photobucket.com/albums/y17...y/IM000728.jpg

johnwill · 04-07-2006, 02:58 PM

You have DSL filters, which aren't the same as DSL splitters. Also, you don't do this outside at the junction box, but rather inside where the wiring comes inside. This page has several DSL splitters: http://www.hometech.com/techwire/dsl.html

Kelvin · 04-07-2006, 05:15 PM

thanks for all the help ill get 2 fixing it right away :D

johnwill · 04-08-2006, 02:05 PM

Note that if it's an ISP issue, this still won't help. However, if you have known good wiring inside, they can't charge you for a service call. :) Also, using the DSL splitter and a home-run, you don't have any other filters to screw around with. You want to use twisted pair CAT3 or better wiring for the run from the splitter to the DSL modem. If after installing that, you still have the disconnects, it's most likely not your problem, unless the modem is defective.

04-06-2006, 12:49 PM	#1 (permalink)
Kelvin Registered User Join Date: Apr 2006 Posts: 8 OS: 2000 Pro	frequent dsl disconnection totaly stumped okay first of all im using a Actiontec® GT701 modem its a rental from qwest. Now it disconnects every 2 hours or less all day everyday but in the afternoon its worse and its harder to get it back up most of the time it disconnects im playing world of warcraft ive contacted qwest tech support several times and there pretty much no help they want 2 send somebody out 2 check our wires and theres for 85 bucks and we cant afford that so im wondering is it worth the 85 bucks could it be somthing other then the wireing? can anybody help me im stumped (the dsl light starts flashing when it goes out)

04-06-2006, 02:19 PM	#2 (permalink)
johnwill Manager, Networking Forums Join Date: Sep 2002 Location: S.E. Pennsylvania, US Posts: 31,468 OS: XP-Pro, Vista, Linux Blog Entries: 1	Well, you can solve any interior wiring problems for DSL yourself. Purchase a DSL splitter and install it at the telco service entrance. Run a direct line from the DSL port on the splitter directly to the DSL modem. Connect all of the other phone instruments to the telephone output of the DSL splitter. This is as good as it gets for DSL installations, and will usually solve in-house wiring issues. __________________ If TSF has helped you, Tell us about it! or Donate to help keep the site up! Microsoft MVP - Windows Desktop Experience

04-06-2006, 03:15 PM	#3 (permalink)
Kelvin Registered User Join Date: Apr 2006 Posts: 8 OS: 2000 Pro	will these work? and were do i plug it into that box?

04-06-2006, 03:32 PM	#4 (permalink)
Kelvin Registered User Join Date: Apr 2006 Posts: 8 OS: 2000 Pro	guess the filter pics didnt post here they are and of those dont work heres links http://i5.photobucket.com/albums/y17...y/IM000727.jpg http://i5.photobucket.com/albums/y17...y/IM000728.jpg

04-07-2006, 02:58 PM	#5 (permalink)
johnwill Manager, Networking Forums Join Date: Sep 2002 Location: S.E. Pennsylvania, US Posts: 31,468 OS: XP-Pro, Vista, Linux Blog Entries: 1	You have DSL filters, which aren't the same as DSL splitters. Also, you don't do this outside at the junction box, but rather inside where the wiring comes inside. This page has several DSL splitters: http://www.hometech.com/techwire/dsl.html __________________ If TSF has helped you, Tell us about it! or Donate to help keep the site up! Microsoft MVP - Windows Desktop Experience

04-07-2006, 05:15 PM	#6 (permalink)
Kelvin Registered User Join Date: Apr 2006 Posts: 8 OS: 2000 Pro	thanks thanks for all the help ill get 2 fixing it right away :D

04-08-2006, 02:05 PM	#7 (permalink)
johnwill Manager, Networking Forums Join Date: Sep 2002 Location: S.E. Pennsylvania, US Posts: 31,468 OS: XP-Pro, Vista, Linux Blog Entries: 1	Note that if it's an ISP issue, this still won't help. However, if you have known good wiring inside, they can't charge you for a service call. :) Also, using the DSL splitter and a home-run, you don't have any other filters to screw around with. You want to use twisted pair CAT3 or better wiring for the run from the splitter to the DSL modem. If after installing that, you still have the disconnects, it's most likely not your problem, unless the modem is defective. __________________ If TSF has helped you, Tell us about it! or Donate to help keep the site up! Microsoft MVP - Windows Desktop Experience