PBX/VOIP/Dialogic

**cjessee** · 03-29-2006, 07:10 AM

I'm looking to implement a voice recording server for my small business. I have found some software that I like so far... but the software is priced more for a "DO-IT-YOURSELF" setup. I am versed in the computer world with networking and the general behavior of the PC, however, when it comes to phone lines I have no experience.

Currently, I have a Dictaphone server that has 16 lines coming into it. The lines look like they connect to the PBX in a DB50? configuration and then go into the Dialogic card. I am having trouble imagining how this would work with the newer dialogic cards that have the RJ-14 connectors. Do I simply disassemble the DB50 connector and terminate the ends with an RJ-14 connector? Is it that simple?

I have also thought about using VOIP for this. Not sure if this would be a solution for 16 incoming lines. Has anyone heard of a setup for this? I know that there are virtual PBXs, but I am not sure how this works. Any insight to this whole "phone" thing would be helpful. I have found a new respect for the telephone workers.

Thanks in advance.

clearskycompLTD · 06-20-2006, 05:55 AM

Hi,
sounds like quite a project. Without knowing more about exactly you want to record i.e. recording a telephone conversation, record voice messages too?, record standalone dictations.

Is this so a secretary/staff can obtain the bosses dictations or so people can deliver dictations to everyone or maybe you need a more detailed permission control system so certain people can access dictations of only whom they are authorised.

Your solution may not need hardware upgrading, but could be software based by using a solicitor/doctor type dictation server that can be accessed by their secretaries. You may even be able to use Microsoft OneNote, which can take written and spoken dictation and shared across an ethernet/TCP network. Going the OneNote route you get ultimate control over permissions as it integrates with your already existing Windows network permissions or can be Integrated with Active Directory > group permissions.

**cjessee** · 06-20-2006, 06:50 AM

Thanks for the reply. What we are doing is basically recording doctor's dictation. So he calls into my system records a short note that then gets accesses by a transcriptionist who types the record out. We currently have a set up doing this exact thing. Unfortunately it does require a hardware upgrade because the current machine is using ISA slots and other hardware that just isn't supported anymore.. and frankly... I'm tired of messing with this legacy stuff. So to keep the post up to date, I have had one very helpful suggestion from a colleague which can be found here:

http://www.tti.net/Breakout-Box/Breakout-Box.html

I would not have thought about this, but essentially, this is the question that I was asking... how the heck do I turn this proprietary dialogic interface into something I can plug into a voice card with RJ-14 connectors.

I guess the break out box does what it says, but my next question is that I have 16 phone lines coming into 2 dialogic interfaces, So when I break these out, am I going to have 16 different jacks on this thing that are going to work?

Here is the card that I am thinking about using:

http://www.nch.com.au/hardware/telephony.html

I am looking at the 8 port units... I am hoping that they will have 8 ports on the back of them.

clearskycompLTD · 06-20-2006, 07:07 AM

When you say calling-in - via a standalone telephone or via his computer?

Sounds like it will be worth your while checking out http://www.nuance.com/enterpriseexpress/ The costs of implementing this on a 16 user project may not be economical though, depends on your budget.

That sounds like it will meet the needs you've mentioned and be very flexible further down the line should you wish to change your infrastructure (again) or extend the system to add new equipment/doctors to the mix.

**cjessee** · 06-20-2006, 07:13 AM

This isn't for just 16 users, it is for about 100 different users. This is a good suggestion, however, we have written our own scheduling software and are trying to get away from the proprietary callin systems like nuance and dictaphone, they really don't provide us with what we need. I have already chosen the platform that we are going to use, and I also have chosen the server, these are really not my question.

My question is getting those telephone boards to interface with a PBX that sits in the office. Either by using the breakout box or by splicing the phone cords back together. I guess I will have to wait until I get the telephony board to see how this is all going to work.

Thanks for the input.

clearskycompLTD · 06-20-2006, 07:27 AM

They are questions that maybe the manufacturers from your friends links may be better positioned to answer, recommend to approach them with all th relevant specifics and pictures and details of the kit you have will better communciate to them what your trying to do adn they can specify whether their kit will solve your problem.

03-29-2006, 07:10 AM	#1 (permalink)
cjessee Uh oh. Join Date: Aug 2005 Location: Ohio Posts: 794 OS: Windows NT/2000/XP, Dictaphone, Windows 2003 Server	PBX/VOIP/Dialogic I'm looking to implement a voice recording server for my small business. I have found some software that I like so far... but the software is priced more for a "DO-IT-YOURSELF" setup. I am versed in the computer world with networking and the general behavior of the PC, however, when it comes to phone lines I have no experience. Currently, I have a Dictaphone server that has 16 lines coming into it. The lines look like they connect to the PBX in a DB50? configuration and then go into the Dialogic card. I am having trouble imagining how this would work with the newer dialogic cards that have the RJ-14 connectors. Do I simply disassemble the DB50 connector and terminate the ends with an RJ-14 connector? Is it that simple? I have also thought about using VOIP for this. Not sure if this would be a solution for 16 incoming lines. Has anyone heard of a setup for this? I know that there are virtual PBXs, but I am not sure how this works. Any insight to this whole "phone" thing would be helpful. I have found a new respect for the telephone workers. Thanks in advance.

06-20-2006, 05:55 AM	#2 (permalink)
clearskycompLTD Registered User Join Date: Jun 2006 Location: South London Posts: 7 OS: Windows XP Professional	small business voip solution Hi, sounds like quite a project. Without knowing more about exactly you want to record i.e. recording a telephone conversation, record voice messages too?, record standalone dictations. Is this so a secretary/staff can obtain the bosses dictations or so people can deliver dictations to everyone or maybe you need a more detailed permission control system so certain people can access dictations of only whom they are authorised. Your solution may not need hardware upgrading, but could be software based by using a solicitor/doctor type dictation server that can be accessed by their secretaries. You may even be able to use Microsoft OneNote, which can take written and spoken dictation and shared across an ethernet/TCP network. Going the OneNote route you get ultimate control over permissions as it integrates with your already existing Windows network permissions or can be Integrated with Active Directory > group permissions. __________________ Lee Steadman

06-20-2006, 07:07 AM	#4 (permalink)
clearskycompLTD Registered User Join Date: Jun 2006 Location: South London Posts: 7 OS: Windows XP Professional	caling in using telephone? When you say calling-in - via a standalone telephone or via his computer? Sounds like it will be worth your while checking out http://www.nuance.com/enterpriseexpress/ The costs of implementing this on a 16 user project may not be economical though, depends on your budget. That sounds like it will meet the needs you've mentioned and be very flexible further down the line should you wish to change your infrastructure (again) or extend the system to add new equipment/doctors to the mix. __________________ Lee Steadman

06-20-2006, 07:27 AM	#6 (permalink)
clearskycompLTD Registered User Join Date: Jun 2006 Location: South London Posts: 7 OS: Windows XP Professional	They are questions that maybe the manufacturers from your friends links may be better positioned to answer, recommend to approach them with all th relevant specifics and pictures and details of the kit you have will better communciate to them what your trying to do adn they can specify whether their kit will solve your problem. __________________ Lee Steadman

06-20-2006, 06:50 AM	#3 (permalink)
cjessee Uh oh. Join Date: Aug 2005 Location: Ohio Posts: 794 OS: Windows NT/2000/XP, Dictaphone, Windows 2003 Server	Thanks for the reply. What we are doing is basically recording doctor's dictation. So he calls into my system records a short note that then gets accesses by a transcriptionist who types the record out. We currently have a set up doing this exact thing. Unfortunately it does require a hardware upgrade because the current machine is using ISA slots and other hardware that just isn't supported anymore.. and frankly... I'm tired of messing with this legacy stuff. So to keep the post up to date, I have had one very helpful suggestion from a colleague which can be found here: http://www.tti.net/Breakout-Box/Breakout-Box.html I would not have thought about this, but essentially, this is the question that I was asking... how the heck do I turn this proprietary dialogic interface into something I can plug into a voice card with RJ-14 connectors. I guess the break out box does what it says, but my next question is that I have 16 phone lines coming into 2 dialogic interfaces, So when I break these out, am I going to have 16 different jacks on this thing that are going to work? Here is the card that I am thinking about using: http://www.nch.com.au/hardware/telephony.html I am looking at the 8 port units... I am hoping that they will have 8 ports on the back of them.

06-20-2006, 07:13 AM	#5 (permalink)
cjessee Uh oh. Join Date: Aug 2005 Location: Ohio Posts: 794 OS: Windows NT/2000/XP, Dictaphone, Windows 2003 Server	This isn't for just 16 users, it is for about 100 different users. This is a good suggestion, however, we have written our own scheduling software and are trying to get away from the proprietary callin systems like nuance and dictaphone, they really don't provide us with what we need. I have already chosen the platform that we are going to use, and I also have chosen the server, these are really not my question. My question is getting those telephone boards to interface with a PBX that sits in the office. Either by using the breakout box or by splicing the phone cords back together. I guess I will have to wait until I get the telephony board to see how this is all going to work. Thanks for the input.