Dsl/westell6100 - Page 2

charger5 · 04-04-2006, 06:49 PM

alright just going to give an update. DSL light still blinking and no internet when I turn the modem on, but after the modem stays on for about 45 min the internet light and the dsl light go solid. If i turn the modem off, and then back on, NO connection.

If I never shut the modem off, would it be a problem?

This is soo stressing!!

**JamesO** · 04-04-2006, 07:02 PM

You need to get the signal level information when the modem is locked and you have service, then do the same when the modem is not locked.

Post the info here for review.

Without this type of info, not much anyone here can do to help.

JamesO

charger5 · 04-04-2006, 08:15 PM

Quote:

Originally Posted by JamesO

You need to get the signal level information when the modem is locked and you have service, then do the same when the modem is not locked.

How do I get that??

**JamesO** · 04-05-2006, 03:46 AM

Web Interface on the modem.

Read this thread from begining to end, there has been a lot of info passed on to you already on where to start looking.

http://www.dslreports.com/faq/6323 - Step # 2

Look for either diagnostics and or signal information.

192.168.1.1 may also work?

If your modem is in sync you can also call the DSL provider obtain this info and they should provide it to you.

We need to know the following:

What data rates are you paying for and what is the modem currently running?
What is the up and down signal attenuation?
What is the up and down signal margin?
What is the up and down transmit power level?
What path scheme is being used, Fast or Interleaved?

If you connect the modem directly to the NID does the DSL sync right away, if so, you may have wiring issue in the house?

If you determine the problem is on the phone company side, I would be asking for service credit until the problem is fixed.

JamesO

charger5 · 04-08-2006, 08:09 AM

well as of now, it takes 45 min b4 the internet light goes on and once I am connected, the speed is horrible. I am extremely lost, looks like verizon will be getting a call this week.

rofiguer · 07-03-2007, 07:14 AM

Hi,
for those of you still dealing with this problem....... (last post seems to be 4/07)

Below is a link to a firmware upgrade from Verizon support that supposedly fixes the problem of sporadic connectivity, specifically routing problems. The first obvious system is that the DSL light either blinks, or turns off completely.

http://business.verizon.net/help/dsl/?case=versalinkfix

make sure you download the correct version by checking the model number on the bottom of the modem/router.

That being said, it's been installed for a few hours now and seems to be working. Hopefully this will fix the problem completely. After verifying that the problems were not my PCs the next step was to replace the device, and in speaking to Verizon, if you've had the device for more than a year they will not replace it. You will need to purchase one at your expense, which since its for a service they provide I think is silly. For the speeds I was getting when it worked (or lack there of) I will probably switch ISPs if it comes to that.

Hope this helps - Good luck

07-03-2007, 07:14 AM	#26 (permalink)
rofiguer Registered User Join Date: Jul 2007 Posts: 1 OS: WINXP/2000/WIN98/MAC/Linux	Re: Dsl/westell6100 Hi, for those of you still dealing with this problem....... (last post seems to be 4/07) Below is a link to a firmware upgrade from Verizon support that supposedly fixes the problem of sporadic connectivity, specifically routing problems. The first obvious system is that the DSL light either blinks, or turns off completely. http://business.verizon.net/help/dsl/?case=versalinkfix make sure you download the correct version by checking the model number on the bottom of the modem/router. That being said, it's been installed for a few hours now and seems to be working. Hopefully this will fix the problem completely. After verifying that the problems were not my PCs the next step was to replace the device, and in speaking to Verizon, if you've had the device for more than a year they will not replace it. You will need to purchase one at your expense, which since its for a service they provide I think is silly. For the speeds I was getting when it worked (or lack there of) I will probably switch ISPs if it comes to that. Hope this helps - Good luck

04-04-2006, 06:49 PM	#21 (permalink)
charger5 Registered User Join Date: Mar 2006 Posts: 13 OS: xp	alright just going to give an update. DSL light still blinking and no internet when I turn the modem on, but after the modem stays on for about 45 min the internet light and the dsl light go solid. If i turn the modem off, and then back on, NO connection. If I never shut the modem off, would it be a problem? This is soo stressing!!

04-04-2006, 07:02 PM	#22 (permalink)
JamesO Join Date: Mar 2005 Location: Fairfax, VA USA Posts: 2,163 OS: 98SE, W2k Pro, XP Pro	You need to get the signal level information when the modem is locked and you have service, then do the same when the modem is not locked. Post the info here for review. Without this type of info, not much anyone here can do to help. JamesO

04-05-2006, 03:46 AM	#24 (permalink)
JamesO Join Date: Mar 2005 Location: Fairfax, VA USA Posts: 2,163 OS: 98SE, W2k Pro, XP Pro	Web Interface on the modem. Read this thread from begining to end, there has been a lot of info passed on to you already on where to start looking. http://www.dslreports.com/faq/6323 - Step # 2 Look for either diagnostics and or signal information. 192.168.1.1 may also work? If your modem is in sync you can also call the DSL provider obtain this info and they should provide it to you. We need to know the following: What data rates are you paying for and what is the modem currently running? What is the up and down signal attenuation? What is the up and down signal margin? What is the up and down transmit power level? What path scheme is being used, Fast or Interleaved? If you connect the modem directly to the NID does the DSL sync right away, if so, you may have wiring issue in the house? If you determine the problem is on the phone company side, I would be asking for service credit until the problem is fixed. JamesO

04-08-2006, 08:09 AM	#25 (permalink)
charger5 Registered User Join Date: Mar 2006 Posts: 13 OS: xp	well as of now, it takes 45 min b4 the internet light goes on and once I am connected, the speed is horrible. I am extremely lost, looks like verizon will be getting a call this week.